Club Gold Oddity

[Temperance Fox]

The story begins on the 17th of April when I decided to deposit at CGC, after about one or more year.(I’ve found difficulties there so I left them)
I deposit 100 and get 77.WR I really don’t remember, it seems to me 30 x.

Ok, as usual I take note and when I think to have met the WR I ask for in chat.I have to play more. And I can’t control anything only asking in chat. Finally I’m ok, and I request my withdrawal .
Come in CG the next day and reverse ,my winnings of 600, without any bonus. So I’m not under any rule. I hit 1082. I can’t request by myself, the chat :“come back tomorrow”. Ok, I come back again and find my account locked for security reasons. In the meanwhile I ask for some infos. They say it’s a random practise and have a call phone from a very kind man speaking my language who explains me that they have to control my game history, he says that’s normal and it takes time. Finally they unlock my account and I can cash out.

I have an email with congrats for my winnings and the offer of 300% if I reverse almost 100 euros.
I don’t. On the 24th of April my money are still on pending , so I come in chat and answer what do I have to do to reverse 182 with 300 %. I must reverse the total amount and then cash out again the rest. I do it. They give me 546 bonus and when it appears the window with terms (accept or deny) I see the WR is 85 and not lower as I was told. Before accepting I read the terms on this grey windows and see , among others , progressive are not allowed. Ok, no problem, at other casinos I don’t usually play at. Accept.
Ask in chat and they say “Not progressive only standard slots”.
All 9 lines have the lower bet (0, 90) so it seems quite difficult, I decide to play at 20 or 25 lines.
Very very hard, even why I always had to ask in chat.
When I think I met I ask for, the answer is I have to play more. My initial comps were 1611, so I thin I have to wager for 1611+6188 , they confirm, but they say that not all slot counts the same and the free spin doesn’t….(thanks !) The total comps should be 7799.
1 ) imagine (WR)
The total comps should be 7799.
Progressive are those with jackpot, for the others you have to activate the power ball
2) imm (progressive)
2 is) progressive

So I keep on playing

And I wager I wager I wager, I think for 24 hours, with some break for coffee and toilette. I was afraid they could close as in the past, cause thing were going well, as you can see here
3) Geisha, power ball not activate
I think finally I met , but it’snt so

4) chat 2
Finally I come in chat and after a while they confirm I have met Wr “Congrats “ ect

6) congrats

Just take a look to finally comps!!!

5) comps
As you can see in my transaction history there’s not the 182 redeposit, but only the bonus (Mystery)

6) transaction

Wow!!! They say I can’t cash out , the financial department will do. After abou 20 minutes they phone me “Sorry your winnings are avoid, cause you play at progressive” ! What? The last time they took weeks to see my game history and now they’ve already done! Of course I’m not very kind with operator , not bad or offensive words, but I can’t say I’m happy and stop the phonecall.

Then I write to support and I find a rude answer of MrDino G. They’ve closed my account.
I have never to say against the kind operators, they have to do their work. But I think that to loose 5230 euro after 24 hours it’s not pleasure for everyone.

That’s all, as I remember.

And I’d like to say (as in the other post) even if they were right about their meaning of progressive, why a 85 Wr? Just take a look at their promo page and you’ll see that Wr is just for progressive.

Thanks all for your kind attention

 

[Temperance Fox]

The final confirmations

Here is the screen with the final conversation

Thanks all, once again

 

[Sovietsky]

Before accepting I read the terms on this grey windows and see , among others , progressive are not allowed. Ok, no problem, at other casinos I don’t usually play at. Accept.
Ask in chat and they say “Not progressive only standard slots”.

What I understand is that you made a reverse and took a 300% bonus with 85x and you where not allowed to play jackpot games.

You knew all that and yet you played jackpot games?

 

[stokes]

Hi,

You might have missed my issue with Club Gold https://www.casinomeister.com/forum...al-amount-due-to-progressive-slot-play.52594/

Basically they say you play a progressive slot if you play any slot with dollar ball feature even if it is not activated.

This costed 1500 euro for me. Since that I play other Playtech casinos which do not look for excuses to pay.

 

[Temperance Fox]

I didn't.My english is so bad? You can't get any Jackpot if you don't play at progressives (I mean the classic such as Golden Rally Diamond Valley and so on) neither you can't hit any JP at others if you don't activate the dollar ball, as you can see in the back of the game I posted

 

[Sovietsky]

I know when I have used their bonus and when branded/jackpot games was not allowed. And all the games that said jackpot/branded I avoided.

I did however not know about the dollar ball thing (only jackpot games I've played are marvel games).

Best thing would be to ask the support before starting a jackpotgame if it was okey to play without activating the ball thing but it's easy to think about it now.

Anyways it sucks.

 

[Temperance Fox]

It does not end here

Hi,

You might have missed my issue with Club Gold https://www.casinomeister.com/forum...al-amount-due-to-progressive-slot-play.52594/

Basically they say you play a progressive slot if you play any slot with dollar ball feature even if it is not activated.

This costed 1500 euro for me. Since that I play other Playtech casinos which do not look for excuses to pay.

Thanks, I've seen the entire thread and found this is a "very unfair"casino.
If I go in a place where I can't smoke , but I have a cigar not switched between my lips, I'm not smoking.Right?
If I play in a casino under rules admittin' VP I know I cannot use double up, but the button is there
If I play at some slot I can turn them into progressive pushing a button, which means they had double function, so to advise the player he can make it if he's not under rules

Notice that I found this strange interpretation only at Club Gold Casino.And notice that the time I've deposited 100 and get 77, I played progressive we're talking about.

I pray you to take a look at terms and condition of 400%welcome bonus: wager is 30 x, unless player would play at progressive .In this case it becomes 85x

I've had a 300% bonus and must wager 728 x85. It's impossible to try to met WR with 9 lines set on 0, 90 cent (and, on top , they're progressive too)

I think this matter is very important.The truth is they don't pay with some always new pretense if you win good-

So let me know all the litany of slow payment, checking game history, playing randomly "because some slot counts different", while it's clear written into their site the percentage: all slot 100%

Too much confusion also when they communicate your wager.
I think that they can be wrong too (it happened in the past, they've made wrong calculations they checked and admit it) .This is a matter of principle
I think in 24 H play , someone in chat could see I was playing at "forbidden"

On top they give me in a few time my 900 plus 182 and locked my account.It has been less expensive than 5230.
They're human beings ....they can be wrong simetimes or not????

The best thing they can do is to pay and to be more clear.I'll give the entire amount to Red Cross.
On the contrary it doesn't end here.

I think I'll go to relax in Curacao, where I have some friends who would be happy to meet me again.

 

[mrmark21]

I don't mind Club Gold. I don't play there anymore though...

There have been other threads regarding this same subject. I always thought the term was clear so kept my play to a few main games. However what seems clear too me might require some more explaining to someone else. Live chat is available within the software at literally the click of a button. So since you needed further clarification why didn't you ask them?

 

[Temperance Fox]

Hi

I asked for all infos , as usual.

I can immagine that some people are happy for their little gift (10 euros, gold rush and so on).

But if we go to see in details all payments are little. There's someone here who won something big there and has been paid in a regular way?

I really don't think so.

I've been playing quite enough to know what I have to do and I'm not stupid.

Please stop to give me such kind of suggestions.

The best thing to do is to inform people that if they win big there's no discussion. Better: they closed your account , they don't try to explain they don't listen, they say always the same mantra. They don't try to talk to you .It seems they are the masters and you're a poor looking for charity.
They live because players, so they have to be grateful.

 

[mrmark21]

Hi

I asked for all infos , as usual.

I can immagine that some people are happy for their little gift (10 euros, gold rush and so on).

But if we go to see in details all payments are little. There's someone here who won something big there and has been paid in a regular way?

I really don't think so.

I've been playing quite enough to know what I have to do and I'm not stupid.

Please stop to give me such kind of suggestions.

The best thing to do is to inform people that if they win big there's no discussion. Better: they closed your account , they don't try to explain they don't listen, they say always the same mantra. They don't try to talk to you .It seems they are the masters and you're a poor looking for charity.
They live because players, so they have to be grateful.

Well, I spent $200 at Club Gold doing small deposits (I only deposit big at accredited casinos) over the span of about two months. Took a bonus (knew not to play progressives) won over $1000 throughout one particularly successful week... Cashed out with no hassles.

So that put me ahead more than $1000 at Club Gold. They paid me (no questions asked) but then I followed their T&Cs

BTW I believe another member on this forum (jasminebed?) has won allot at Club Gold and they've always paid her.

This might sound unusual but I think they only pay players that follow their T&Cs

 

[mattsgame]

I think you maybe in trouble because of the progressive issue, it has been bought up around here before.

This casino is behaving terrible, offering a bonus to reverse is already a negative but to then have the cheek to add x85 is just plain insulting. Its the old adage of if its there in the terms to bad, maybe so but players need to be more aware of these places with silly terms and IMPO they do not deserve players. I will be warning fellow players to stay clear of this joint.

EDIT: I just realized that you said wagering was higher than what you were told? what were you told instead of the x85?

 

[mrmark21]

I think you maybe in trouble because of the progressive issue, it has been bought up around here before.

This casino is behaving terrible, offering a bonus to reverse is already a negative but to then have the cheek to add x85 is just plain insulting. Its the old adage of if its there in the terms to bad, maybe so but players need to be more aware of these places and IMPO do not deserve players. I will be warning fellow players to stay clear of this joint.

EDIT: I just realized that you said wagering was higher than what you were told? what were you told instead of the x85?

Good point I'd love to be paid from every casino where I've broken the T&Cs maybe I should PAB?

 

[mattsgame]

I'd love to be paid from every casino where I've broken the T&Cs maybe I should PAB?

I never said they should be paid, I said they are in trouble because of the progressives issue, it is this players fault, they did make the reversal and accept the bonus. I probably could have stressed that a touch better, but this is what I had meant.

My warning will be based on the fact that the casino is using bonuses to entice players to reverse and for absurd wagering requirements on those bonuses, this is also part of the Casinomeister philosophy.

 

[dionysus]

Hi

I asked for all infos , as usual.

I can immagine that some people are happy for their little gift (10 euros, gold rush and so on).

But if we go to see in details all payments are little. There's someone here who won something big there and has been paid in a regular way?

I really don't think so.

I've been playing quite enough to know what I have to do and I'm not stupid.

Please stop to give me such kind of suggestions.

The best thing to do is to inform people that if they win big there's no discussion. Better: they closed your account , they don't try to explain they don't listen, they say always the same mantra. They don't try to talk to you .It seems they are the masters and you're a poor looking for charity.
They live because players, so they have to be grateful.

actually, there IS a forum member here who has been paid..and it was big and paid; she did quite well.
What I don't get is, whether you agree it's a progressive or not because of whether you activate it or don't, if you they say don't play the slot..well, don't play the damn slot

 

[Dipity]

I don't have Club Gold installed anymore because I can't play there, HOWEVER, when I did, straight after the whole progressive dispute here, they changed their entire lobby with slots so that they were CLEARLY marked as being progressive or not.

Can someone check whether this is still the case? If so, then you must have played knowing that you were playing a progressive as it was marked in the lobby as being one.

 

[LinkinFart]

Ask them for specifics

They told me the same thing and voided my winnings. I did get paid in the end, read on.

Since I knew that I wasnt playing any of the excluded games I asked them for more information, which progressive slot in particular did I play and they told me it was Diamond Valley with progressive jackpot. There is progressive and normal version of that video slot, normal version is allowed for bonus play, jackpot version is not.
I was playing only non jackpot version and asked them to check again. After emailing for couple of days they admitted it was their mistake and returned winnings to my account.

So, my advice would be to ask for more specifics. I dont think that my account was locked at any stage when I had this issue. Hope this helps.

EDIT: I was playing Dollar ball slots with feature turned off.

 

[stokes]

They told me the same thing and voided my winnings. I did get paid in the end, read on.

Since I knew that I wasnt playing any of the excluded games I asked them for more information, which progressive slot in particular did I play and they told me it was Diamond Valley with progressive jackpot. There is progressive and normal version of that video slot, normal version is allowed for bonus play, jackpot version is not.
I was playing only non jackpot version and asked them to check again. After emailing for couple of days they admitted it was their mistake and returned winnings to my account.

So, my advice would be to ask for more specifics. I dont think that my account was locked at any stage when I had this issue. Hope this helps.

EDIT: I was playing Dollar ball slots with feature turned off.

Then you must have been an exemption. I had the same issue with them (i.e. playing a dollar ball slot with the feature switched off) and they did not pay.

 

[mrmark21]

If they say don't play the slot..well, don't play the damn slot

I agree allot with that sentence... There are plenty of other slots that you can play at Club Gold, many better than the progressives. I won a fair bit off Great Blue (not a progressive). They say don't play progressives, so really maybe it would have been a good idea just to ask Live Help before playing a game that had a progressive feature built in regardless of whether or not you had turned it on.

The live help is available within the casino, at the click of a button, they respond within minutes???

I don't have Club Gold installed anymore because I can't play there, HOWEVER, when I did, straight after the whole progressive dispute here, they changed their entire lobby with slots so that they were CLEARLY marked as being progressive or not.

Can someone check whether this is still the case? If so, then you must have played knowing that you were playing a progressive as it was marked in the lobby as being one.

Yep, I can remember that. They still have that as well, it's clearly written above the game whether it's a progressive or not. That's actually a really good point

 

[Temperance Fox]

They told me the same thing and voided my winnings. I did get paid in the end, read on.

Since I knew that I wasnt playing any of the excluded games I asked them for more information, which progressive slot in particular did I play and they told me it was Diamond Valley with progressive jackpot. There is progressive and normal version of that video slot, normal version is allowed for bonus play, jackpot version is not.
I was playing only non jackpot version and asked them to check again. After emailing for couple of days they admitted it was their mistake and returned winnings to my account.

So, my advice would be to ask for more specifics. I dont think that my account was locked at any stage when I had this issue. Hope this helps.

EDIT: I was playing Dollar ball slots with feature turned off.

I can't ask them anything.They closed my account, they don't answer my mails about my questions.
Last explanation I had was by phone, after 20 minutes I stopped playing and won 5230.They say"Sorry , your winnings are avoid, cause you played at Geisha and Forest of Wonder".That's true but, as you say,with Dollar ball inactive, just like you.Nowhere in their T&C there's written the "standard "slots, neither in the lobby of the casino.
It was so absurd that, of course, I didn'ask if I could play at power ball slots(inactive).Because this is normal in any other casino.I remember I had a doubt about Pharaon and I asked in chat. They answered it was ok. But it happened in the past that I was given wrong infos for WR, and then they put my winning into balance again. Instead of 1000 I won 2300.And then i left them for a long time just for too much confusion.

(I don't care about their policy of reverse , you're not under costriction
and in chat I was told a lower WR, but when I redeposit I've read carefully the pop up, and accept
The iussue is not this)

They don't answer also here!!! Thanks for posting your experience.

 

[dionysus]

I can't ask them anything.They closed my account, they don't answer my mails about my questions.
Last explanation I had was by phone, after 20 minutes I stopped playing and won 5230.They say"Sorry , your winnings are avoid, cause you played at Geisha and Forest of Wonder".That's true but, as you say,with Dollar ball inactive, just like you.Nowhere in their T&C there's written the "standard "slots, neither in the lobby of the casino.
It was so absurd that, of course, I didn'ask if I could play at power ball slots(inactive).Because this is normal in any other casino.I remember I had a doubt about Pharaon and I asked in chat. They answered it was ok. But it happened in the past that I was given wrong infos for WR, and then they put my winning into balance again. Instead of 1000 I won 2300.And then i left them for a long time just for too much confusion.

(I don't care about their policy of reverse , you're not under costriction
and in chat I was told a lower WR, but when I redeposit I've read carefully the pop up, and accept
The iussue is not this)

They don't answer also here!!! Thanks for posting your experience.

sorry, but it's pretty clear...you really can't miss that it's designated 'progressive' before you open it and play

 

[Temperance Fox]

OMG.Those become progressive pushing a button. The same is written into the other lobbies, such as OMNi or Plex, when there you're under bonus you can play at without power ball. Never had any kind of problem. also Captain Treasure is potentially progressive...And the same for all the other playtech.Progressive means that there's a cumulative JP.It's so difficult to understand?

In this case they have to show me I use some of them as progressive activating the Dollar Ball

You cannot win any JP if you don't do that.
So, as I say before, they've a double function.

The "classic" progressive are already set and have only that function.
Have you seen the entire discussion?

And have you seen terms for 400% welcome bonus? WR 30 x, if playing progressive 85 x.....Doesn't sound strange?

 

[akrus88]

Very risky to play slots that are listed as "progressive" on their casino, while playing a bonus where progressive games are unallowed.

Sayed that, those dollar side ball games are progressive ONLY if you enable the dollar side ball. Other then that they are normal slots, NOT progressive games.
At least this is how I understand this.

I think OP should be payed, since he has really not played progressives games. But it is a tricky one, since those dollar side ball games are listed as progressive.

edit: It would be interesting to see the exact T&C for that 300% reversal bonus. Since it is really about wording with this one.

I just signed in to club gold to take a look at the games etc. Noticed I have had a 10€ free chip added to my account.
"ALL categories of Progressive and Branded Premium Games are not valid for this specific bonus"
As it is layed out like that, OP should have had double checked if it is allright to play those slots. Since it says ALL categories of...

 

[FAZI1]

Live aggent and rulez say you can not play in progresive slots with your bonus - And your first decision after accepts bonus was - go to play in Progresive Slots ! - in Lobby is all clear write all slots have category

If you see category progresive and live aggent tell you you cant play progresive with your bonus so why you still try play in progresive games?

Dosent metter you enable or disable progresive ball -If Rulez say you cant play in Progresive slots category. And all slots have category in looby so is easy to check this before play

Im dont know how look rulez in Club Gold casino now but im remember some time ago was something in rulez - example wagering in Slots x 30 but if player play in progresive slots then wagering increase go up to x 85 ? or something like this - Mayby you need duble check deep in terms and conditions. About this becose im know few bad rulez in Club Gold casinos sit deep in terms and conditions. Thy olso offered some time ago Very bad Massive bonus for reversing withdrawal something like 400% with very High wagering like x80 or x 90 ......

 

[Temperance Fox]

Again here

Hallo everyone!
...and thanks for your attention-

1) at CG take a look at the rules intended by progressive in the 400% welcome and the pt is 85 x

2) I've seen that the CG rep has been logged but I don't see any explanation

3) Look at this

OMNI CASINO
The bonus and your deposit amount is only to be played on slot machines, kenos, Asian games and non-progressive scratch cards offered by Omni Casino until you meet the wagering requirement in full. Please note that with the EXCEPTION of "Marvel, MGM, Universal themed games", (Thor, Pink Panther, Punisher, Iron Man, Iron Man2, Hulk, Blade, Elektra, Fantastic 4, X-men, Daredevil, everybody’s jackpot), bets placed on any Progressive slot machine and or "activating" the Dollar Side Ball Progressive option at anytime while playing is wholly restricted.

Look at the screen I've posted of the lobby of Omni


So I ask : is the word "progressive" intended in a different way only for Club Gold?

Thanks for your kind attention againOld Attachment (Invalid)

 

[mrmark21]

Hallo everyone!
...and thanks for your attention-

1) at CG take a look at the rules intended by progressive in the 400% welcome and the pt is 85 x

2) I've seen that the CG rep has been logged but I don't see any explanation

3) Look at this

OMNI CASINO
The bonus and your deposit amount is only to be played on slot machines, kenos, Asian games and non-progressive scratch cards offered by Omni Casino until you meet the wagering requirement in full. Please note that with the EXCEPTION of "Marvel, MGM, Universal themed games", (Thor, Pink Panther, Punisher, Iron Man, Iron Man2, Hulk, Blade, Elektra, Fantastic 4, X-men, Daredevil, everybody’s jackpot), bets placed on any Progressive slot machine and or "activating" the Dollar Side Ball Progressive option at anytime while playing is wholly restricted.

Look at the screen I've posted of the lobby of Omni


So I ask : is the word "progressive" intended in a different way only for Club Gold?

Thanks for your kind attention againOld Attachment (Invalid)

Yeah but that's Omni casino. You are talking about Club Gold casino. Two different casinos and obviously two different sets of rules.