Club Gold Oddity

[Temperance Fox]

I don't think so.I think that Playtech means progressive only one way.

 

[dionysus]

Playtech doesn't set bonus terms, they're just a software provider..individual casinos do

 

[Temperance Fox]

Playtech is interested in when it happens to win a JP and also about their affiliates

 

[Dipity]

You're flogging a dead horse here. Rules state no progressives, and they are CLEARLY labelled so in Club Golds lobby. You shouldn't be paid imo, it's not even a case of playing them by accident - they had this issue before and went to the effort to label their slots they consider progressive, for this simple reason.

Give it up, move on, and pay attention in future.

 

[Temperance Fox]

There're 2 point of view:

1) those slots are progressive ever

2) those slots could begin progressive if. And in this case player under no resctriction has a list of them


Nobody can say what's the right interpretation, here
anybody can see the clear interpretation in OMNI terms

If I have a gun in my hands I could become a murder
if I don't shoot or kill anyone I'm not.




Where is CG "interpretation" clearly written?

 

[Dipity]

Where is CG "interpretation" clearly written?

In the lobby, above each game, clearly visible.

 

[Temperance Fox]

As you can see also in Omni's lobby they're classificated in "progressive" such as Diamon V.

But, in the specific it's clearly written in the terms something more...
Is captain treasure , silver, highways and so on progressive? according to you they are.

According to me they're only activating DB:always been in every PLT I played, so I play at in good faith, never thinking they could find such excuses not to pay me, not a minimum doubt.
When I was unsure for one game I asked in chat.

 

[Dipity]

As you can see also in Omni's lobby they're classificated in "progressive" such as Diamon V.

But, in the specific it's clearly written in the terms something more...
Is captain treasure , silver, highways and so on progressive? according to you they are.

According to me they're only activating DB:always been in every PLT I played, so I play at in good faith, never thinking they could find such excuses not to pay me, not a minimum doubt.
When I was unsure for one game I asked in chat.

I don't understand how you're failing to grasp this. Club Golds rules said no progressives right? And the slots you played said above each one - progressive. How does that lead you to think that it is ok to play them?

Every casino is different, and has different rules and terms. Whilst I agree that the WR on CG's bonuses seem quite high, in the case of you getting paid despite playing clearly marked progressive games, you really don't have a leg to stand on.

 

[Borgie]

j2his is going round and round pointlessly. Have you pmed the rep? Or you could a PAB. I personally think you have not got a leg to stand on but if u r aggrieved take action. You don't seem happy with peoples answers on here.

 

[stokes]

There're 2 point of view:

1) those slots are progressive ever

2) those slots could begin progressive if. And in this case player under no resctriction has a list of them


Nobody can say what's the right interpretation, here
anybody can see the clear interpretation in OMNI terms

If I have a gun in my hands I could become a murder
if I don't shoot or kill anyone I'm not.


Where is CG "interpretation" clearly written?

Yes, there are 2 points of view.

1. The sky is green, if the casino puts it to the T&C. And the one who says the sky is blue, is wrong.
2. The sky is not green even if the casino says so.

I would consider a slot progressive if the possibility of winning the jackpot can not be turned off (like Gladiator Jackpot, Gold Rally etc.) in other words the bet always consists the progressive part.

 

[Temperance Fox]

j2his is going round and round pointlessly. Have you pmed the rep? Or you could a PAB. I personally think you have not got a leg to stand on but if u r aggrieved take action. You don't seem happy with peoples answers on here.

I know I could open a PAB, but I've just emailed to the Rep from my mail and I was told that I was rude so he closed my account and noone gave me specific reasons(only that phone call 20 minutes after my winnings, you can understand how I felt).

I think some things is better to do under the sun, so everyone can see and judge.In the "secret" of a PAB , Afaik,I can immagine they give the same reasons.

I realize to be boring, but one is free not to read, Borgie.Others may be interested in this matter. I ask what will do if you were in my shoes.

I came here to write my complain in the right section and I'd like if could be usfull for all players interested in.

And I'm ready to say they're good and fair, if they're.

If Stokes has had my same experience , he can understand.I think we're not so crazy to play against rules.

On top, I've seen here a 3ead such as "Not progressive at Club Gold ?" and it was written they "appear" depending the player status and the bounus given. So had a light, I played also at Diamond Valley Pro and I was very carefull not to play at the other one, but I didn't see it.Maybe I remember bad (24 H playing!)

Apologise, and if I'm doing something against CM rules pls let me know.

 

[Jasminebed]

As mentioned early (and since OP asked if anyone had won big and been paid), I have. And I'd withdrawn a few times before that, and a few times since, including a nice win over 2K over the xmas season.

I've always found their chat reps to be most helpful and anxious to make sure I understood the terms of the bonuses I've taken.

It's by no means bad that the OP posted her experience. Despite the casinos best efforts to inform you not to play progressive slots, to label the slots they consider progressive clearly, the OP played them. And the casino has voided her winnings.

Don't play the slots clearly marked as PROGRESSIVE when playing with a bonus that disallows progressives, the casino won't pay you.

Don't play the Dollar Ball slots even if you don't activate that feature.

Stick to the rules, and you will get paid, and I've been paid within their stated time frames.

Recently Club Gold has changed many of their bonuses, and there are bonuses where progressive and branded slots are allowed. I do find Club Gold changes terms a little more often than most casinos, I think they are constantly tweaking to try to find the best balance between the bonuses players want and to avoid advantage players, so it never hurts to double check.

Ask the helpful chat people if you have questions. Save your chats too, until you've received payment just in case. I do this with all casinos.

 

[Temperance Fox]

Yes, there are 2 points of view.

1. The sky is green, if the casino puts it to the T&C. And the one who says the sky is blue, is wrong.
2. The sky is not green even if the casino says so.

I would consider a slot progressive if the possibility of winning the jackpot can not be turned off (like Gladiator Jackpot, Gold Rally etc.) in other words the bet always consists the progressive part.

Jasminebed, I thank you for your post, but I think it's your point of view.

5000 plus 1000 are high

On top why did they close my account? Do they really think I'll play there again? Or what could I do, find and post other screens? Or convert my 13496 into money and win again? Aren't mine those points?

I deposited 100 plus 100 in 2 years and won about 3000, minus 5230 mentioned here- Potentially 8000 Maybe I'm dangerous?

Even the POC paid me after a discussion, then they avoid any bonus but I can play there
Another RTG ( here) paid me 7500 and still give me bonuses
The management of Omni has a story , here.
I know men play little at Playtech, so it's difficult to have other responsives

I'm not banned at any casino. This could be a valid reason to try to solve this iussue?

 

[vinylweatherman]

I don't understand how you're failing to grasp this. Club Golds rules said no progressives right? And the slots you played said above each one - progressive. How does that lead you to think that it is ok to play them?

Every casino is different, and has different rules and terms. Whilst I agree that the WR on CG's bonuses seem quite high, in the case of you getting paid despite playing clearly marked progressive games, you really don't have a leg to stand on.

The issue is that the slot itself is not a progressive. This is a very unusual situation which is unique to Playtech. Even the different Playtech casinos can't decide among themselves what "progressive" means in this context. With a traditional progressive, the slot itself is progressive, with each bet producing a chance of winning the jackpot. These odd Playtech slots are simply standard slots with the OPTION of playing a second game on the side which is a lottery style game. It is this lottery game that is progressive.

I remember playing Highway Kings years ago, and in no way was this a progressive slot. It still isn't, but Playtech muddied what were once crystal clear waters by introducing this Dollar ball game. If you take the Club Gold view, then the MAJORITY of slots are excluded from promos, not because they are progressive, but because they MIGHT be progressive if both the slot and Dollar Ball games are played.

It would have been better to have produced two distinct versions, one with compulsory Dollar ball, and the other without the feature altogether. It would have prevented this kind of incident, and players could have continued playing the original versions of slots like Highway Kings as a non progressive, with players not bound by bonus rules, and wanting to play Dollar Ball, using the other version with the side bet.

With Microgaming for example, progressives are much clearer. They are not standard slots with a lottery game grafted on, but PROPER progressive slots that incorporate the progressive element within the game itself.

It just shows that Playtech decided to bodge, rather than develop some more progressive games from scratch.

I suspect operators like Club Gold have deliberately stirred the waters in order to make players work harder at sticking to the terms. They also seem to have deliberately gaffed the cashier to prevent players from checking their WR, something that was VERY important at Casino Plex for one player. The same could befall a player at Club Gold, and they could not prove they had met WR by checking the cashier, which was the defence mounted by Casino Plex.

In terms of risk to the casino, playing Highway Kings with Dollar ball not selected is no different to playing the original version. In terms of PROFIT though, the advantage is obvious. Players can no longer steer clear of falling foul of the terms by playing only on the slots.

Excluded slots is a relatively new thing, as in the past it was manipulation of the table games that gave advantage players the edge, and this edge could often beat any weightings applied to such games, even 0% ones. Now, most players EXPECT not to be allowed near anything that isn't a slot when playing a bonus, so I expect fewer and fewer players were tripping themselves up over the terms. With confiscated winnings falling off the balance sheet, it seems that some operators decided things were getting too clear for players, so they introduced prohibited slots, making even slots players vulnerable to making errors if they didn't thoroughly check the terms.

I am not sure WHY Playtech suddenly introduced this Dollar Ball feature given that almost all Playtech casinos said "no progressives with a bonus". Surely with such a high bonusing model this would just introduce a whole load of games that no-one was allowed to play. It makes no sense unless you consider it to also be a whole new area of entrapment for the players who continue to assume that playing only slots keeps them safe from breaking the terms.

I see more and more slots getting excluded by operators, and soon it will be a case of half a dozen slots you CAN play on a bonus, rather than half a dozen you can't.

Before this absurdity worsens, operators need to realise that the bonus model is probably dead, and it is time to look at something new. Either that, or actually put some pressure on the software providers to NOT develop slots that operators find themselves having to exclude from their promotions.

I would have thought Playtech operators would have asked for Dollar ball NOT to be incorporated on virtually every "regular" slot when it first came out, at which point it WAS a case of there being less than a dozen slots without the option altogether. Instead, they could have developed half a dozen "proper" progressives, and introduced a stand alone Dollar Ball game so that the regular slots were not "polluted" by this option.

Maybe Playtech overestimated the common sense among it's operators, so didn't see this type of problem coming.

Marking them as "progressive" in the lobby does not escape the fact that the rule itself is nonsense.

This nonsense is costing these casinos players through people reading about the misfortunes of others. Even regular players are quitting these casinos because they fear they too will fall foul of another piece of nonsense.

For me, I am seeing what I expect to see from a bunch of white label Playtech casinos, which is why I quit Playtech altogether years ago. I see no signs that Playtech intend addressing these issues, if anything, I see things getting worse than they were when I uninstalled my last Playtech casino, and BEFORE I got shafted by any of this nonsense.

Highway Kings used to be one of my favourites there, and because of this damn dollar ball BS, no longer can be played with a bonus.

I believe Dr Lovemore has not got Dollar Ball, and is far better for grinding out WR anyway, but it can get tedious (although I like the music).

I have yet to see Microgaming casinos exclude slots simply because they are "branded" like we are seeing with Playtech. If you don't know your brands, and the games are not listed, this is another trap for the unwary player who may never have heard of some superhero featured on a slot, and mistakenly play it thinking it to be a made up "house brand" rather than a licensed character.

I know my Marvel characters from the 1970's, but had never heard of things like "Silver Surfer" or "Ghost Rider", and would have initially assumed these were "in house" brandings rather than licensed from Marvel.

 

[Jasminebed]

I do think Club Gold does a good job of labelling their slots to avoid confusion. There are games like The Mummy (Brandon Frasier's movie) that are branded, there's not progressive, and it's not a Marvel slot, and also Gladiator and Kong, also clearly marked in lobby.

Temperance, if you have comp points that are locked up and unavailable since you have closed your account, I do think that's a very valid reason to PAB. Comp points are redeemed as straight cash, but maybe the waters are muddied if you are playing disallowed games without a bonus.

I do like Club Gold and continue to play there. I'm no longer offered the NoWagering bonuses, fair enough, I've did pretty well with them. But despite being well ahead I do still receive bonus offers.

Their support team is among the best I've dealt with online.

Monthly withdrawal limits are low. I knew it when I joined, and like many players thought I'd never be in a position where that mattered. But I'm satisfied with the timeframe I was paid under their terms, although I was a bit of a nervous wreck through most of it. I'm not sure I'd want to wait a year or more for a Marvel progressive to be paid.

 

[vinylweatherman]

I do think Club Gold does a good job of labelling their slots to avoid confusion. There are games like The Mummy (Brandon Frasier's movie) that are branded, there's not progressive, and it's not a Marvel slot, and also Gladiator and Kong, also clearly marked in lobby.

Temperance, if you have comp points that are locked up and unavailable since you have closed your account, I do think that's a very valid reason to PAB. Comp points are redeemed as straight cash, but maybe the waters are muddied if you are playing disallowed games without a bonus.

I do like Club Gold and continue to play there. I'm no longer offered the NoWagering bonuses, fair enough, I've did pretty well with them. But despite being well ahead I do still receive bonus offers.

Their support team is among the best I've dealt with online.

Monthly withdrawal limits are low. I knew it when I joined, and like many players thought I'd never be in a position where that mattered. But I'm satisfied with the timeframe I was paid under their terms, although I was a bit of a nervous wreck through most of it. I'm not sure I'd want to wait a year or more for a Marvel progressive to be paid.

The problem is that if the operator doesn't last that long, they take your progressive with them.

When William Hill took over Joyland casino, they could not trace what had happened to the $4 million progressive that a Canadian player had won. They were expected to wait some 25 years to see it in instalments, but were cajoled into accepting half straight away. The casino only lasted another 6 months, and when Will Hill took over, the records did not show where the other $2 million went. Clearly, Joyland had been paid the lot up front by Playtech, and had decided to help themselves to an interest free loan of $4 million over 25 years. When they negotiated a settlement, it meant they still had $2 million, but this money was not theirs, it belonged to all players who had played that game, and should have been returned to the pool. Instead, the owners took it out of the company before they sold it to Will Hill, and then ensured there were no records of what they had done.

This is not the only time a Playtech operator had pocketed a progressive for themselves. Should a Club Gold player win a progressive with a bonus, they won't get paid, but Playtech will pay Club Gold, who will be free to confiscate the win and keep it for themselves.

Players should just be able to go in and play the slots, ANY slot, and not have to worry about a raft of terms about branded, dollar ball, network progressive, etc. It is all about deliberately making the rules more complicated than is necessary, and this shows a poor business ethic. Companies that deliberately complicate the rules are doing so in order to screw their customers, not to offer them a better service. Each complication provides an opportunity for a customer to fall foul of it, and make the business more money. An ethical business would not make it's money this way, but would ensure it's margin was catered for up front in the product itself.

In the casino industry, the dishonesty is that the up front offers are too generous for the operator to make an honest profit, so they have to hide their margin by distributing it among clauses in the small print. This means that the high profile advertising misrepresents the true nature of the offer, making it appear a "no brainer" to the potential customer who feels they just cannot lose money on it.

If they didn't have all these exclusions, the margin would have to be somewhere else. This might be a much bigger WR, an honesty that would put customers off, or a lower percentage bonus, again something that might put customers off. Making the boni phantom also gives a bigger margin over an equivalent cashable bonus, which is why Playtech and RTG boni are so much larger than anything you will ever see at Microgaming.

I also call bullshit over the idea that these rules are only there to protect the casino from advantage players. Advantage players would ensure they met the terms, and as exactly as possible whilst giving themselves the best edge. They would know that there was no real difference between dollar ball slots with the feature off, branded slots, and the ones they are supposed to stick to with a bonus. They will not accidentally offer the casino a straight forward excuse not to pay, but would instead put the operator in the position of having to try a "spirit of the bonus" argument, something the AV knows will fail to impress any of the mediation services on offer.

Imagine if this case was not about playing slots with dollar ball switched off, but about "the way you played Dr Lovemore". This would be a "spirit of the bonus" defence and would have the whole forum on the players' side. In terms of strategy, it makes no difference whether you played Highway Kings or Dr Lovemore. To get an even more exact match, just play only 9 lines on Dr Lovemore, this STILL only gives them the "spirit of the bonus" argument.

 

[Temperance Fox]

The issue is that the slot itself is not a progressive. This is a very unusual situation which is unique to Playtech. Even the different Playtech casinos can't decide among themselves what "progressive" means in this context. With a traditional progressive, the slot itself is progressive, with each bet producing a chance of winning the jackpot. These odd Playtech slots are simply standard slots with the OPTION of playing a second game on the side which is a lottery style game. It is this lottery game that is progressive.

I remember playing Highway Kings years ago, and in no way was this a progressive slot. It still isn't, but Playtech muddied what were once crystal clear waters by introducing this Dollar ball game. If you take the Club Gold view, then the MAJORITY of slots are excluded from promos, not because they are progressive, but because they MIGHT be progressive if both the slot and Dollar Ball games are played.

..............

It just shows that Playtech decided to bodge, rather than develop some more progressive games from scratch.

I suspect operators like Club Gold have deliberately stirred the waters in order to make players work harder at sticking to the terms. They also seem to have deliberately gaffed the cashier to prevent players from checking their WR, something that was VERY important at Casino Plex for one player. The same could befall a player at Club Gold, and they could not prove they had met WR by checking the cashier, which was the defence mounted by Casino Plex.

In terms of risk to the casino, playing Highway Kings with Dollar ball not selected is no different to playing the original version. In terms of PROFIT though, the advantage is obvious. Players can no longer steer clear of falling foul of the terms by playing only on the slots.

Excluded slots is a relatively new thing, as in the past it was manipulation of the table games that gave advantage players the edge, and this edge could often beat any weightings applied to such games, even 0% ones. Now, most players EXPECT not to be allowed near anything that isn't a slot when playing a bonus, so I expect fewer and fewer players were tripping themselves up over the terms. With confiscated winnings falling off the balance sheet, it seems that some operators decided things were getting too clear for players, so they introduced prohibited slots, making even slots players vulnerable to making errors if they didn't thoroughly check the terms.

I am not sure WHY Playtech suddenly introduced this Dollar Ball feature given that almost all Playtech casinos said "no progressives with a bonus". Surely with such a high bonusing model this would just introduce a whole load of games that no-one was allowed to play. It makes no sense unless you consider it to also be a whole new area of entrapment for the players who continue to assume that playing only slots keeps them safe from breaking the terms.

I see more and more slots getting excluded by operators, and soon it will be a case of half a dozen slots you CAN play on a bonus, rather than half a dozen you can't.

Before this absurdity worsens, operators need to realise that the bonus model is probably dead, and it is time to look at something new. Either that, or actually put some pressure on the software providers to NOT develop slots that operators find themselves having to exclude from their promotions.

I would have thought Playtech operators would have asked for Dollar ball NOT to be incorporated on virtually every "regular" slot when it first came out, at which point it WAS a case of there being less than a dozen slots without the option altogether. Instead, they could have developed half a dozen "proper" progressives, and introduced a stand alone Dollar Ball game so that the regular slots were not "polluted" by this option.

Maybe Playtech overestimated the common sense among it's operators, so didn't see this type of problem coming.

Marking them as "progressive" in the lobby does not escape the fact that the rule itself is nonsense.

This nonsense is costing these casinos players through people reading about the misfortunes of others. Even regular players are quitting these casinos because they fear they too will fall foul of another piece of nonsense.

For me, I am seeing what I expect to see from a bunch of white label Playtech casinos, which is why I quit Playtech altogether years ago. I see no signs that Playtech intend addressing these issues, if anything, I see things getting worse than they were when I uninstalled my last Playtech casino, and BEFORE I got shafted by any of this nonsense.

Highway Kings used to be one of my favourites there, and because of this damn dollar ball BS, no longer can be played with a bonus.

I believe Dr Lovemore has not got Dollar Ball, and is far better for grinding out WR anyway, but it can get tedious (although I like the music).

I have yet to see Microgaming casinos exclude slots simply because they are "branded" like we are seeing with Playtech. If you don't know your brands, and the games are not listed, this is another trap for the unwary player who may never have heard of some superhero featured on a slot, and mistakenly play it thinking it to be a made up "house brand" rather than a licensed character.

I see that vinylweatherman explained the matter better than I.
In the meantime I sent many kind emails to ClubGold: no answer.

The only I had was in a public forum by Carmel and it's always the same :

"

This issue has already been discussed at length in a various other forums (sure, I've posted but didn't have any answer from them exept this one)
and your intention is clearly one of trying to create bad publicity for the casino (for sure! I'm owner of other casinos and my favourit hobby is to waste my time doing bad ClubGold.....Please!!!!).

Your most recent winning was cancelled because you clearly went against the Terms and Conditions of that particular bonus and played on Games that were clearly labelled as progressive!(clearly? wher's written? didn't know it was a particolar bonus just for me! your clearly labelled as progressive are labelled so at any other casino but without activation they're standard.You play the game in and you're player and arbiter.....Show me where is clearly written they're progressive even if I don't activate the button for progressive Jp.And if they're forbidden , why didn't avoid them , as you low my 9 line bet at 90 cents?or as in other cases for other players acording to their level?)

Furthermore your account was subsequently closed because you have been constantly threatening the casino and its employees for about 2 years now on almost every communication. Whether it be on a personal note or public but also implying that you have connections for people to come pay us a “visit” etc. (Of course it's permitted fight for my rights and talk with someone who could help me or not?)

Do you think I'm so stupid to play at not allowed games in 24H???
Do you think I'm so crazy to play there again? (locked account) or there's some other reason?


We cannot tolerate such behavior and we have proven that when you play respecting the terms you always gets paid! (sure! and in a very fast time! 10 days for 900 and 2 days for 182...better than 5230....so tell me why it takes a lot of time to pay other player winnings? And if you don't tollerate my behaviour I don't tollerate yours)
On top , as already wrote, I tried to come in touch with them
ask for a solution
propose another
Nobody answers

Players should know where they play and, if you notice, I never never wrote in any post here or out there, not to play at CG or words like liers, or worst as I've seen around

Last month I won 2300 at Casino Plex (rules and wager under my control) and after 3 days I was payed (it's not the first time)
Last month I won 1700 at VRed under rules
Last month I had 1800 usd fron 24kt under rules

At some of them Progressive were not allowed, of course I could play on those marked as them not activating DB

You make the rules you change the rules as written into your site
"Club Gold Casino reserves the right to suspend or modify the terms and conditions of any promotion at its own discretion at any time and without notice"

If you decide a player is an abuser , he's an abuser. If you decide we're are in the 18th century , we must lower our head and say that's true. If a player puts precise questions you always repeat the same mantra.
It's not a crime to ask for some more precise.And the main question (among others was) :why do you consider as progressives standard slot used without activation? You're the only one so a player plays in good faith. Why did I have to wager my deposit x 166? Why you denied my winnings ? Why don't you answer here in a clear way? Why you didn't turn off not allowed, as in the past?


Nothing against chat operators and please let them know I apologise if I stopped that call phone.

Last question:who do you think you are? An untouchable god who is always right??

Once again, as I emailed to your manager, we can always find a solution and I'm ready to write on every wall I find: Club Gold is a very serious and honest casino, I reccomend it (even if it results it's not affiliate to any international gaming commission).

Do you know the meaning of "good marketing"?

Regards

(ps from a player post
" Club Gold..regardless of whether you activate the powerball or not, it is considered a progressive for the purpose of bonuses and is disallowed where progressives are not allowed as part of the bonus terms.")

 

[Dipity]

Your most recent winning was cancelled because you clearly went against the Terms and Conditions of that particular bonus and played on Games that were clearly labelled as progressive!

(clearly? wher's written? didn't know it was a particolar bonus just for me! your clearly labelled as progressive are labelled so at any other casino but without activation they're standard.You play the game in and you're player and arbiter.....Show me where is clearly written they're progressive even if I don't activate the button for progressive Jp.And if they're forbidden , why didn't avoid them , as you low my 9 line bet at 90 cents?or as in other cases for other players acording to their level?)

I've bolded the part of your reply that you seem to be ignoring in every single post you make. Club Gold redid their lobby after the first complaint they had like this, marking VERY VERY CLEARLY ABOVE EACH MACHINE as to if it was a progressive or not. How are you not understanding this at all?

 

[Temperance Fox]

According to you.
Did you pay attention to the entire story?
I don't think so, cause your opinion is superficial.On the contrary vinylweatherman's analysis is very deep.
Please read his 3ead.

ps.Sometime they have to pay......., but take a look around and see how many account locked and how many slow payments.
I've also said that it was more usefull for them to pay me in a short time (10 days) 182 instead of 5230
-Last year they were very slow.Too much.
When I find it I'll post.Note I played there only twice.

Sorry , Dipity but why you posted instead of the rep on line?
Notice also that: when you deposit you have any notify so it'll come the day they could say you didn't. Into my transaction history for ex, results only the bonus and not the redeposit.
when you deposit you don't have any notifications about that bonus, on contrary you can clearly see terms at Omni, Plex, VegasRed email promo,24kt (promotion discalaimer and so on)

So after all they can say what they want. Is this serious?

 

[Temperance Fox]

They may be wrong sometimes....

I can send the entire email to CM

17/10/11
ME
Hi there
my account number is HXXXXXXXXX

tonight I deposited 60 and get your promo 300% that was 180
I talked in chat with XXXXXX

I was told that
bonus was not cashable
I could play only slots (as in other casinos, with some promo)
the wager was 35 x bonus plus deposit

60 Dep and 180 Bonus is 240 .240 x 35 is 8400. I had 302 comp points from before. Ok.Now I have 1275 comp points that means I wagered 1275 minus 302 .So my wagering was of 9730 , even more the 8400 requested.

But the bonus balance is incorrect....it says that on a total of 400 I have 60 real and 340 bonus.....I think it's not updated.


I play often at online casinos and know how the things work,
It seems I cannot withdrawal...May I know the reason why?

I played all allowed games, as you can check from my game history and I'm over the request wagering


XXXXXXXXXX

--------------------------------------------------------------


Club Gold Casino <support@clubgoldcasino.com>



a me


Dear XXXXXXX

Hello and thank you for contacting Club Gold Casino.

XXXXXX I was personally very sorry to receive your email regarding the bonus you received and the misunderstanding in terms of the wagering requirement required to complete it.

I checked your account thouroughly and noticed that the information you where provided in the first instance was incorrect.

All our promotions have standard wagering requirements of 30-35 times the bonus and deposit amount. For example the Welcome bonus has a wagering factor of 35 times and the monthly boost 30 times. These are standard promotion and the wagering is always the same.
We also have some exceptional promotions with different wagering (e.g. .....)
In this instance you had received an all-day offer of 300% on your deposits. Becasue of the bonus amounts on offer, the wagering requirments were slightly higher to avoid any potential bonus abuse. Unfortunatly the wagering information you were given on your first comunication with our rep was incorrect.

XXXXXX


Signature cancelled cause I'm a Lady.

 

[michielm1]

bet you would f*ck a prostitute with HIV, using a condom (since the prostitute is cheap (read: the bonus is high) and the condom is good (read: i played without the dollarball activated)

 

[maxd]

The OP has submitted this to us as a PAB. Assuming that they respect the Pitch-A-Bitch FAQ regarding not discussing PABs in progress they may (wisely) choose not to respond here further until the PAB is concluded.

 

[Temperance Fox]

Also if my English is poor, I'd like to thank Max for his patience and for trying to help me.I can imagine it was a hard work for him:first for the language, second cause I do not have the gift of synthesis.Anyway he has always responded to my long emails.I think after this iussue he needs a little holiday...
Thanks again

 

[Temperance Fox]

My opinion...again

Sorry to go back in this matter, but I'm still not convinced, even if Max have done his best, there's something I have to remark.Pls be patient or don't read.
As you know I'm not a newbye and in this 3 months I played at many other PLT casinos.
So, I have to say something more about this iussue.

My poor English penalized me , but still I'm sure I'm right and this belief is supported also by many complains I found in the internet, but let us focus about my complain.
I've never had an official communication about my avoid winnings, but only indirect same answers in public forums.
And the sentence is "The player claims that although she played games labelled as progressive or branded, the fact that she may have or have not activate the Dollar Ball option in some of the these games, does not mean that she breached the terms.
Unfortunately this is not the case as we had labelled the games in line with the definition provided to us by Playtech therefore, the games she played with the bonus {Captains Treasure, Lotto Madness, Alien Hunter, Geisha Story ect ect"

Well I've never seen those terms unless into a pop up, anywhere into their website.
1) this is a unique case in all Playtech casinos .
Does someone explain to me... why? Does a casino have the power to do whatever they want?

2)Their website does not specify anywhere their meaning of progressives (I'm telling that it should be clearly written that are considered progressive ALSO those one with Dollar Ball inactive, expecially for the reason I said before).

3) Someone have objected they are clearly labelled into the lobby. Like just any other casino.Select progressives and you'll see fixed and standards

4) Are you sure those labels into the lobby are there to help players?

5) Anyway we have the proof that Playtech provided to all casinos a number of slots with double function :standard/progressive

How to explain or remark this? Just take a look.
PLAYING FOR FUN

I cannot cause it's fixed progressive



I can cause I'm playing in standard mode



I cannot cause I've activeted the secondary function,that turns the machine into progressive





Am I so stupid or fool or there something going wrong?
If the casino insists to say those slot are progressive, anyway , being an exeption for PLT casino, they must clearly write into the main site.

So, I officialy ask to CasinoMeister, the most important international site in gambling, to provide me the name of the license Company to submit a further protest

Thanks

 

[mrmark21]

So, I officialy ask to CasinoMeister, the most important international site in gambling, to provide me the name of the license Company to submit a further protest

Thanks

Has this question been answered or does anyone know the answer to the op's question?