Cleopatras palace casino (cleopatraspalacecasino.com)

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
You appear to have not read the Pitch-A-Bitch FAQ before you posted and filed your PAB.

So, here's a pop quiz for you:

What two things have you done wrong with your PAB?
  • there's something you should not have done.
  • there's something you should have done differently.


Post the answers here. When you get it right, and correct the errors, I'll proceed with your PAB.

Hint: The answers are obvious if you've read the Pitch-A-Bitch FAQ.

If you're wondering why I'm being such a dick about this it's because you obviously haven't spent 10 seconds getting to know our PAB process. You should.
 

scimitars

Dormant account
PABnorogue
Joined
Jun 9, 2009
Location
Canada
1. I posted in the forum.(dumb idea)
2.Not sure on this one,but if its that there on the list of rougue casios,thats not correct.There is another casino thats similar,but its not the same one.The one on your list is cleopatras casino......the one im complaining is cleopatras palace casino.As far as being a dick,well I understand your right i should have read the rules.If however the second rule was not the right one,how bout you make up for being a dick and just let this one slide....lol I was trying to be funny by the way.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
1. Right you are! Live and learn eh?

2. GONG! Nope, wrong answer. I still don't think you've read the Pitch-A-Bitch FAQ. :axeman:

Hint #2: What does the Pitch-A-Bitch FAQ say about email addresses?

As to Cleopatra's Casino NOT EQUAL Cleopatra's Palace Casino I'm not at all sure that is true. Looking into it.

However, that's beside the point, so now there's a bonus question:
What rule in the PAB says that I'd take your PAB regardless of whether Cleopatra's Casino = Cleopatra's Palace Casino or not, and why does that rule apply to you?
 

scimitars

Dormant account
PABnorogue
Joined
Jun 9, 2009
Location
Canada
2.Using email addresses from Yahoo, AOL or Hotmail is a bad idea: these services routinely discard casino-related email as spam. ok I think the bonus question is that ive never submitted a PAB so it can be on any casino the first time. .....ok teach am i done now?:D
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Not much. [strike]Contrary to the OP's belief Cleopatra's Palace is part of the long-time-Rogued Crystal Palace Group.

As such it was submitted under the "One Free Shot" Rule and ... well, the usual: casino says "well get back to you" and we never hear another word. Usual MO with hard-core Rogues like Crystal Palace.[/strike]

Looks like the OP hasn't been back since the original posts and filing of the PAB. Also typical. :rolleyes:

So, dead-in-the-water as far as we're concerned and now it rots on the "Inactive" list.
 
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Punters Choice

Dormant account
Joined
Sep 9, 2009
Location
Sta. Ana, CA
Not much. Contrary to the OP's belief Cleopatra's Palace is part of the long-time-Rogued Crystal Palace Group.

Hi Max!

I would be representing the Cleopatra's Palace Casino. We are managing this casino as part of our affiliate network. I tried to send you a PM a couple of days ago looking for more details regarding this issue but I am not sure if it gone through.

I would like to categorically say that we are not part of the Crystal Group. As much as I can go on to prove my point here in the forum, I think it would be better to discuss this privately.

My email is alan at casinoaffiliateshare dot com
my skype is cas.alan

Lets get this issue resolved once and for all. We are a new player in the industry and an unresolved customer complaint is the last thing we need at this time.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I would like to categorically say that we are not part of the Crystal Group. As much as I can go on to prove my point here in the forum, I think it would be better to discuss this privately.

Hi Alan. My apologies. As I had mentioned in my email to you I had planned to get around to this during the week but ... well, very busy so it didn't happen.

I understand your concern here so I'll try and go over this by Monday morning for you. Hopefully we can get this settled ASAP.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Hi Max!

I would be representing the Cleopatra's Palace Casino. We are managing this casino as part of our affiliate network. I tried to send you a PM a couple of days ago looking for more details regarding this issue but I am not sure if it gone through.

I would like to categorically say that we are not part of the Crystal Group. As much as I can go on to prove my point here in the forum, I think it would be better to discuss this privately.

My email is alan at casinoaffiliateshare dot com
my skype is cas.alan

Lets get this issue resolved once and for all. We are a new player in the industry and an unresolved customer complaint is the last thing we need at this time.

Alan, I understand that you may not be connected to the Crystal Palace Group of casinos but what is your casinos connection to the "Curgam" and Futura Properties sites? Most if not all of those sites have been shady for quite some time now.

What is "Futura Properties" role exactly in relation to Cleopatra's Palace Casino?
____
____
 

gloria460

Meister Member
Joined
May 11, 2008
Location
Florida
I got a 60.00 ND comp from them and I thought I would check this place out even if it is on a free chip. I don't want to get hung out to dry if I manage to win something:D I wonder how they got my email address as I've never heard of them before today.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi Max!

I would be representing the Cleopatra's Palace Casino. We are managing this casino as part of our affiliate network. I tried to send you a PM a couple of days ago looking for more details regarding this issue but I am not sure if it gone through.

I would like to categorically say that we are not part of the Crystal Group. As much as I can go on to prove my point here in the forum, I think it would be better to discuss this privately.

My email is alan at casinoaffiliateshare dot com
my skype is cas.alan

Lets get this issue resolved once and for all. We are a new player in the industry and an unresolved customer complaint is the last thing we need at this time.

Hi Alan,

Welcome to the forum. Could you please update your email address in your user profile with one that is casino related? The only address I have is a gmail address. Once this is done - and you've listed your properties in the Casino Properties section (yep, also in your User CP), I'll have you listed in the I-Gaming Forum Reps section. Thanks! :thumbsup:
 

Punters Choice

Dormant account
Joined
Sep 9, 2009
Location
Sta. Ana, CA
***Email updated***

We are really new to this. We will only be adding a second casino property - Royal Palms in a few weeks. So when I see 'Futura' or 'Curgam', it does not ring a bell. I did manage to conduct a quick research and visited the sites managed by such company. And, just looking on the web site design and other features, I can immediately spot major differences like Payment Processing and Affiliate Program Management - aside from the fact that they are based in Netherland Antilles.

Admittedly, if we have known better, we could have chosen a different name :). I can see two additional casino sites bearing the Cleopatra's name but we don't have affiliation with them.

Gloria460 - I sent you a pm so I can investigate this. I hate spam as much as you do.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
***Email updated***

We are really new to this. We will only be adding a second casino property - Royal Palms in a few weeks. So when I see 'Futura' or 'Curgam', it does not ring a bell. I did manage to conduct a quick research and visited the sites managed by such company. And, just looking on the web site design and other features, I can immediately spot major differences like Payment Processing and Affiliate Program Management - aside from the fact that they are based in Netherland Antilles.

Admittedly, if we have known better, we could have chosen a different name :). I can see two additional casino sites bearing the Cleopatra's name but we don't have affiliation with them.

Gloria460 - I sent you a pm so I can investigate this. I hate spam as much as you do.

:what: Really? I hope you are not serious here in that highlighted red statement you made above then, since your own program
You do not have permission to view link Log in or register now.
state that this is in fact your website here for the casino:

II. DEFINITIONS

2.1 "Site" Cleopatraspalacecasino.com, and any sites related to
You do not have permission to view link Log in or register now.
.

Then you will see on your own casinos "
You do not have permission to view link Log in or register now.
" page the writing mentioning the fact that "Your personal information will be safeguarded by of Cleopatra's Palace Casino, member of Futura Properties, and will never be sold to mailing lists".

Maybe this pic will refresh your memory here: I for one would just like to find out some straight facts about your operation here.

Old Attachment (Invalid)
 
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Where does Curgam, Malta come into this?

I ask because Real Vegas Casino appears to be another operation involved with that company.

I'm assuming that you are already aware of the following:

You do not have permission to view link Log in or register now.


and this:

https://www.casinomeister.com/forums/threads/curgam-malta-ltd-avoid-all-casinos-in-this-group.28626/

Another good question there Jetset. There may or may not be any direct connection between this Cleopatra's Casino property and Curgam but there is most definitely some sort of intertwined connection between all of these properties and "Futura Properties".

Old Attachment (Invalid)
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Again Rob, good digging! :thumbsup: No doubt we need to know more about this connection. If Cleopatra's is connected to Curgam Malta then they belong on the "No Can Do" list ...

Actually, that may not be true. Let's ask them directly:

Punters Choice, is Cleopatra's -- your version of Cleopatra's -- prepared to accept and respect player complaints we submit on their behalf, if and when such a thing happens?

By this I mean will you (or whomever Cleopatra's representative might be) communicate with me in good faith per the player's wishes or will I get the "we will address this with the player, now piss off" that I get from the Curgam folks?

Should add that it looks like [strike]all[/strike] several of the Curgam sites claim "member of Futura Properties" on their 'About Us' page so ... seriously need more insight into this.

(Jet, looks like this would be the answer to our "why Curgam?" question).

Punters Choice? The floor is yours to comment as you see fit.
 
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