Cleopatras palace casino (cleopatraspalacecasino.com)

[chuchu59]

This email was sent to me by CPC and support didn't deny it or give me the ND bonus. It was spam just to get me to download the casino and in very poor taste that I might add. Support really didn't have any answers and took a long time in-between questions to answer....makes you go hmmmmmm


info: Please wait for a site operator to respond.
info: You are now chatting with 'Support'
Support: Hi there how can I assist you today?
you: I was sent an email with a ND BONUS and when I entered the code it said it had already been claimed. I have never played at this casino before.
Support: May I have the coupon code please?
you: one sec while I get it
you: FREEremovedFCGWN
you: you there?
Support: yes one moment
you: ok
Support: May I ask where you got the coupon?
you: It was an email sent to me from ...one sec
you: Cleopatra's Palace Casino [mailto:Offers@cleopatraspalacecasino.com]
Support: May I have your username please?
you: gloryxxxxx
Support: I am very sorry
Support: The coupon has been redeemed
you: by whom
you: I just downloaded this casino yesterday
you: and have not played one game
Support: Unfortunately, we cannot honor the coupon as it has been redeemed. There is nothing we can do.
you: you did not say who it was redeemed by
you: and why was it sent to me if it had been redeemed
Support: I cannot tell you who it was redeemed by.
you: so why was it sent to me by your promotions department. This is not a good way to get new players.
loooooooong wait and no answer
you: thanks
you: have a good day

Huh,

I was referred a code by a friend and when I tried to redeem it I got the same message. Went to live chat and they had no idea and told to go to support. Emailed support and the answer was that each and every code is personalised and once used will not work for anyone else.

The other issue I have is why this casino does not have a playthrough counter. Many RTGs have it.

 

[lauram]

Your so right chuchu. After reading your post I went in and read my email.
The link it forward me to the other day had said also. If you have used this chip, or have a account open please forward the coupon code off to other new players to use. I went back into my email and clicked the same link this am and that link takes me to a blank page now. As far as the counter goes, it is so confusing with such high playthrough 60 times. Not only that but on any deposit bonus you do use. The playthrough is still the same 60 on deposit and bonus. So rethinking this group now. Who in the world wants to keep spending time waiting on support to respond on how much playthrough you have left.
This is day 4 or 5 still playing down my free chip lol. Holding my own, will let you know how I do. As I said, before I claimed the free chip I always forward id off and get the ok first.

 

[allan757]

Hello everyone

I don't take any bonuses or any free chip offers from any casinos. It is too much hassle. I expect to win most times as I only play live online casino games and would not like to compromise any payout, BUT just lately I have had a few problems with even some of the more reputable casinos I play at. One of them even suggested that he could close my account for me after I questioned something that had happened. (never did I think I would hear that )
There are a few things I have noticed lately.

1) The chat rooms in the online casinos always used to be busy. Now they are like a ghost town except for the shill who keeps complaining the place is rigged because he is losing thousands (reverse phsycology to make the punter feel that he is not the only one)
2) Getting bumped off all the time, especially when you had a winning bet.

There is a recession on and these places are feeling the pinch. Therefore it is a vicious circle. Well I love to gamble, I also know these guys are greedy to the core and the fact is they can only make their money of the customers they have left. (that probably answers one of my own question why ther casino offered to close my account) So slow payouts, tighter slots, no communication are for the most part what you are going to get from a lot of these places. If you choose to play at them, then that is your choice.
I can honestly say there are only two casinos I now play at and I have uninstalled about two dozen over the last few months. Times are hard and the customer will suffer the fallout from these places. That is why ultimately you really DO need to vote with your feet and play at the A1 establishments that are listed in this site.
Some of these customer reps are about as useless as a chocolate fireguard. I don't need to name names. If they have nothing productive to say, then there is no point writing half a page of waffle and nobody is still any wiser. Most of the time it is just a stalling tactic. Some of these casinos really need to get their act together. Unfortunately the buck always comes first. It is disgraceful reading some of the comments from casinos that would actually make you think that you are guilty before proven innocent over some of the issues I have read on here lately.

Anyhow enough of my ranting. If this is in the wrong section, I apologize and would kindly ask someone to move it to the appropriate place.

Have a nice day everyone and remember vote with your feet.

 

[chuchu59]

A warm welcome to you Allan. What you are ranting is heartfelt by a lot of players nowadays. The gambling dollar is shrinking and we are getting much less valuable play than previously.

 

[lauram]

I rarely use rtg bonuses. Just due to the fact the play is so tight, that when you do get that good hit you can cash out. I do however use them when a few of the casinos offer once in a while 0 wagering on a deposit. The free chip for me allows me to see if I will have any issues with my wallets being used at a new casino. Plus the factor if I do win on a free chip they have accepted my id and paid me. That leaves me with the im good to go.

 

[fasth]

wow...now central disuptes for RTG is not even working for me, keep getting error page

I'll keep trying

 

[jetset]

It never seemed to be effective anyway, but at least it created the illusion that they gave a damn about the players

 

[fasth]

A pleasant surprise this morning. An email from the casino telling me that my documents are all in good order so I can initiate the withdrawal.

 

[fasth]

still just sitting in the account, sure glad I am not waiting for any of my own deposited funds back

 

[fasth]

seems the check is "in the mail"...withdrawal approved this morning

 

[RobWin]

seems the check is "in the mail"...withdrawal approved this morning

How long has this been now since your cashout there? I've also noticed their Rep has not been back to this thread since he first appeared here either...purdy much just as I had suspected would happen..
____
____

 

[LaurieJim]

seems the check is "in the mail"...withdrawal approved this morning

If i had a dollar for everytime i have heard anyone say or use the phrase " The checks in the mail", id be one rich beotch.........wish you the best.............laurie

 

[fasth]

Met the cashout on Oct3....a whole month of waiting for approvals, yadda yadda. Yep, I also noticed the rep has not been back. Wait and see, that's all I can do.

 

[fasth]

recieved a strange check today, assumming it is from them, 'bout $20 shy of the cashout amount.

 

[TravisL]

Another data point: on Thursday, October 22, I signed up with the casino as the result of a hard copy letter I received, with a $260 no-deposit bonus. Over the next several hours, I played through 60x the bonus as required, and was lucky enough to end up with $631, a little bit on slots, and a lot on Vegas 3 Card Rummy (with its 1.96% house edge). After chatting with them online to confirm that the credit card information wasn't needed, I submitted the authorization paperwork just after midnight on October 23 (form, license, phone bill), and waited. To their credit, they also reminded me that the maximum withdrawal was 50% of the bonus ($130), which I was already aware of, but was pleased that they didn't spring it on me later.

I received a confirmation mail that they'd received it later that morning, which said it would take 3-5 business days to process.

Tuesday, October 27 (two business days later), I received an e-mail indicating that I needed to sign the form. I did, and sent it back in on Wednesday, October 28. I received confirmation of receipt later that day, and on Thursday, October 29, received a note that it would take 4-5 business days to process (so, by my math, by November 4 or 5).

I hopped on chat today (Saturday, November 8), and asked if the paperwork had been processed. "It has not been processed yet due to the volume of requests," but would be processed "probably this week."

I'm guessing they got slammed as a result of their great bonus mailing. I've learned to be patient yet insistent with online casinos. I'll update more here as things progress.

 

[TravisL]

Looks like the paperwork's been processed, and I didn't even have to request the withdrawal. I got this e-mail this morning: "I am writing to you as you won money through a free comp. As you may be aware we can process withdrawals either through Ewallet Express or Bank Check. The bank check option will incur a $25 fee for processing as it is processed by a third party..."

I checked Ewallet Express, and it looks like I'd need to make a deposit to create an account, future deposits incur a $10 fee, and withdrawals incur a 10% fee. For a $130 transaction, that's pretty close to $25, so I've asked for the bank check option.

More info as it happens...

 

[TravisL]

I received a phone call on Thursday confirming my name and mailing address. That was kind of unusual, in that my drivers license matched the account I created, but whatever. Wonder how soon the check will show up?

 

[TravisL]

Eight days later, I hopped onto my Cleopatra's account and found the full $631 still sitting there. I asked chat what was going on, and after several minutes of waiting:

support: One moment please while I check your account.
support: I'll escalate this to our Accounts Department.
TravisL: OK. I was kind of surprised when I received a phone call on November 12 confirming my mailing address, as I hadn't gone through the withdrawal screen yet...
TravisL: I thought I was just getting great customer service once my authorization paperwork was approved
support: Will check on this asap.
TravisL: Thanks.
support: Thank you for chatting. Goodbye.

Waiting for an email now, I guess.

 

[TravisL]

The mysterious Accounts Department never responded, so back into chat. Hmm. Apparently being asked "how would you like your withdrawal" by e-mail and "is this the right mailing address for your check" via phone didn't mean "we're processing your withdrawal."

In chat tonight, I was told I needed to submit the withdrawal request, wait 5-10 days, and then I could expect a tracking number for the check. Done. Waiting.

 

[TravisL]

A week later, November 30, I receive an e-mail, "Your cash out request has been approved... Also, as you have chosen a bank check option, this will incur a bank fee of $25, as it is processed by a third party and they charge a processing and courier fee. Should you wish to be paid through ewallet, please forward your ewallet account number."

I replied, "Thanks for the update. Will you be sending me a tracking number?" I've gotten no response other than their automated "we have received your inquiry".

I'm optimistic and check my mailbox daily for a $105 check. I'm hoping I get it this year so I can use this year's gambling losses to offset it. But it's also coming up on seven weeks. Time to ping them again. Stay tuned.

 

[TravisL]

Yay! The check for $105 arrived today, December 14. FedEx shows it was shipped on Friday, December 11. They never did reply to two separate e-mails requesting tracking numbers. So, October 23 to December 14 is... just a bit over seven weeks. Yeesh. Not very timely.