ATTN: Casino Rep Casumo withdrawal BS

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
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Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Right, I tried live chat and got some flannel about 'batches' or some nonsense so maybe I'll get a straight answer on here.

OK, I withdraw 701 euros about 14 hours ago. Still NOT processed/paid. I withdraw 121 euros a hour or so later, paid in minutes. This doesn't make sense and now (assuming it eventually gets processed by close of business tomorrow) the timescale is such that it won't hit my bank until Friday, unlike the LATER 121euros which will come in Thursday as it's already processed today. WTF?????:mad::confused:

Another thing - BEWARE their 50% match bonus - I took this on a 100euro deposit yesterday, played Bonanza at 2euros a spin for half an hour plus other slots, raised the balance to 700-odd and checked wagering to find I still had 3200-odd euros to wager! This is outrageous, tying in a fractional non-100% bonus to the far higher deposit amount, I didn't work it out but the wagering must've been around 80x the bonus amount to start with?

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lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Hey m8,

I just WD €2900.00 and PM'd rep to check if all was ok.
Got the money just there now. :)
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Right, I tried live chat and got some flannel about 'batches' or some nonsense so maybe I'll get a straight answer on here.

OK, I withdraw 701 euros about 14 hours ago. Still NOT processed/paid. I withdraw 121 euros a hour or so later, paid in minutes. This doesn't make sense and now (assuming it eventually gets processed by close of business tomorrow) the timescale is such that it won't hit my bank until Friday, unlike the LATER 121euros which will come in Thursday as it's already processed today. WTF?????:mad::confused:

Another thing - BEWARE their 50% match bonus - I took this on a 100euro deposit yesterday, played Bonanza at 2euros a spin for half an hour plus other slots, raised the balance to 700-odd and checked wagering to find I still had 3200-odd euros to wager! This is outrageous, tying in a fractional non-100% bonus to the far higher deposit amount, I didn't work it out but the wagering must've been around 80x the bonus amount to start with?

View attachment 88655

Yeah I don't understand how they do them either, and all live chat say is 'please wait, it will be done within 23 hours'. I used to think it was if it was a high withdrawal, they went for extra checks, but last month I did a £250 withdrawal, an hour later a £6k withdrawal, the £6k one was processed in under an hour, the previous £250 one was still sitting there 20 hours later :confused:

I refuse to take any bonuses there for that exact reason.

Edit, just checked a withdrawal I did earlier

Withdrawal
2018-02-27 · 22:55
Withdrawal using Credit/Debit card 44xxxxxxx

Total
£500.00
Fee (0.00%)
£0
Total
£500.00
WWW CASUMO COM will be shown on your account statement.


Not sure how long it took, but its only been 55 minutes now so less than that, for a similar amount to yours :(
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
This happened to me when i used to have some luck at places few months ago. I think was around july last year, had a wildline on doa withdrew 1200 euros, next day played with leftovers n managed to make another request for 140 odd which was processed in minutes. Talked to live help n explained, they processed the one from before right there n then though
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Another thing - BEWARE their 50% match bonus - I took this on a 100euro deposit yesterday, played Bonanza at 2euros a spin for half an hour plus other slots, raised the balance to 700-odd and checked wagering to find I still had 3200-odd euros to wager! This is outrageous, tying in a fractional non-100% bonus to the far higher deposit amount, I didn't work it out but the wagering must've been around 80x the bonus amount to start with?

All their bonuses are 30x D+B. But you can always withdraw a percentage of your balance, at any time.
On a 50% bonus you'd be able to withdraw 2/3rds. whenever
Your €2 stake would consist of €1.66 cash and €0.66 bonus, and any wins would be split the same way and added to each of the balances

on a100% bonus it's 50/50 balance.

I think it's one of the fairest bonus systems, The wagering starts from the very first spin, yet if you get a big win, you can withdraw a proportion of your balance.

With the other similar bonus systems, you might be able to withdraw your cash and cancel the bonus amount, if you get lucky early.
But one you've started using bonus funds you you have to complete the wagering and the wagering ony begins once you've started using those bonus funds
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
Well blow me sideways, 6K withdrawal here, 3K withdrawal there, 800 there, that's probably not far off my entire gambling haul :eek::oops:

I need to start living a bit more dangerously and make that leap from 20p bets to 40. I need to git gud :(
 

Lincolnuk

Senior Member
MM
Joined
Dec 9, 2012
Location
Lincolnshire
Well blow me sideways, 6K withdrawal here, 3K withdrawal there, 800 there, that's probably not far off my entire gambling haul :eek::oops:

I need to start living a bit more dangerously and make that leap from 20p bets to 40. I need to git gud :(

I pushed the boat out this week and went from 20-40p up to 50-£1. And Boy its a good feeling when you smash the Bonus round on the first spin on Runecraft and take it round to x15 after hitting a massive cluster of Red hammers...... Oh hang on the sleeping pills have not worn of yet sorry
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
regarding bonus wagering if you think thats bad... i mean its not the best bonus ever but you can always cashout portion of your balance though.

Today i got a huge 25% bonus offer from getlucky, with... 35x (d+b) wagering so if you deposit $20 you get $5 bonus and have to wager $875 (for $5 bonus!!!) which translates into bonus 175x wagering. of course i took advantage of such a great offer and deposited right away. naturally.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Right, I tried live chat and got some flannel about 'batches' or some nonsense so maybe I'll get a straight answer on here.

OK, I withdraw 701 euros about 14 hours ago. Still NOT processed/paid. I withdraw 121 euros a hour or so later, paid in minutes. This doesn't make sense and now (assuming it eventually gets processed by close of business tomorrow) the timescale is such that it won't hit my bank until Friday, unlike the LATER 121euros which will come in Thursday as it's already processed today. WTF?????:mad::confused:

Another thing - BEWARE their 50% match bonus - I took this on a 100euro deposit yesterday, played Bonanza at 2euros a spin for half an hour plus other slots, raised the balance to 700-odd and checked wagering to find I still had 3200-odd euros to wager! This is outrageous, tying in a fractional non-100% bonus to the far higher deposit amount, I didn't work it out but the wagering must've been around 80x the bonus amount to start with?

View attachment 88655

Casumo used to pay withdrawals pretty quick - If you go on to live help they usually process when you ask them to. Has this changed?

Nate
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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PABnononaccred
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Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
:what:
Casumo used to pay withdrawals pretty quick - If you go on to live help they usually process when you ask them to. Has this changed?

Nate
Well it seems totally random! The 710 was paid at 02:20 this morning, another 800euros I w/d last night about 01:00 is still not processed!

Yes, sometimes I have been on live chat and had them flushed or whatever but if they were consistent I wouldn't need to.

The 50% match on a 100euro meant a wagering of 30xD+B which for less than 100% is a joke - effectively I had 90xB wagering on 50! Never again!
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Casumo used to pay withdrawals pretty quick - If you go on to live help they usually process when you ask them to. Has this changed?

Nate

Yes, its very hit and miss now. You can get them processed in 30 minutes sometimes, sometimes can take 23 hours, all live chat do is tell you it will be done within 23 hours.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
:what:
Well it seems totally random! The 710 was paid at 02:20 this morning, another 800euros I w/d last night about 01:00 is still not processed!

Yes, sometimes I have been on live chat and had them flushed or whatever but if they were consistent I wouldn't need to.

The 50% match on a 100euro meant a wagering of 30xD+B which for less than 100% is a joke - effectively I had 90xB wagering on 50! Never again!

Yeah totally agree, I have a 1.2 valuable sitting there which I will never use. I have also had valuables disappear, got a pop up while playing last night saying I had xx spins on some game, went to use it an hour later and it had gone!
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
:what:
Well it seems totally random! The 710 was paid at 02:20 this morning, another 800euros I w/d last night about 01:00 is still not processed!

Yes, sometimes I have been on live chat and had them flushed or whatever but if they were consistent I wouldn't need to.

The 50% match on a 100euro meant a wagering of 30xD+B which for less than 100% is a joke - effectively I had 90xB wagering on 50! Never again!

Fast withdrawals and their regular bonuses and valuables were something they prided themselves on. They are basically removing anything that made them a player favorite. Their reps are around but also don't really engage the forum and try to make the experience better by taking complaints and trying to improve like the Rizk / Thrills crew have been doing of late.

Nate
 

kou187

Senior Member
MM
Joined
May 19, 2013
Location
A Ham Sandwich Wrapper
I used to enjoy playing here and was one of the top sites. But now they offer no incentive to play there anymore. Withdrawals used to be super quick like Videoslots. Now there 24 hours like most other places, And there 10 free spins at 10p value for a deposit is just pathetic. So much better sites out there offering more of a return for your play. And once you reach level 180. It takes about 3 grand in wagering to unlock your crystal rock which is usually something rubbish like a 25% deposit bonus and 2 super-spins. Its a shame really as there site is the smoothest and running site and easiest to navigate. but lacks in player loyalty. Just my 2 cents. :)
 

ReggieMac

Experienced Member
Joined
May 17, 2017
Location
UK
I deposited £50 yesterday at Casumo and it appears I triggered something in relation to deposit amounts that required me to provide proof of identity and address. I didn't notice initially and slowly built my initial £50 up to a current amount of £530, which I would like to withdraw. This is when I noticed the request for ID proof. No problem I though and uploaded the asked for proof and now it seems to be taking an absolute bloody age to get verified, a couple of hours was touted, many hours later and still no verification confirmation, hence no withdrawal. I suppose they are hoping I get bored and spunk it all back in! Not a chance! :thumbsup:
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
I deposited £50 yesterday at Casumo and it appears I triggered something in relation to deposit amounts that required me to provide proof of identity and address. I didn't notice initially and slowly built my initial £50 up to a current amount of £530, which I would like to withdraw. This is when I noticed the request for ID proof. No problem I though and uploaded the asked for proof and now it seems to be taking an absolute bloody age to get verified, a couple of hours was touted, many hours later and still no verification confirmation, hence no withdrawal. I suppose they are hoping I get bored and spunk it all back in! Not a chance! :thumbsup:

In case you aren't aware you can lock your withdrawal at Casumo to remove any temptation ;)
 

ReggieMac

Experienced Member
Joined
May 17, 2017
Location
UK
In case you aren't aware you can lock your withdrawal at Casumo to remove any temptation ;)

I didn't think you could do that whilst waiting for verification as they suspend withdrawal activity from your account pending completion. Anyways up, not more than 30 minutes after I posted this than I got my approval notification through and withdrawal now made and locked! :thumbsup:
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
I didn't think you could do that whilst waiting for verification as they suspend withdrawal activity from your account pending completion. Anyways up, not more than 30 minutes after I posted this than I got my approval notification through and withdrawal now made and locked! :thumbsup:

I'm not sure, I thought the lock was removed if the withdrawal was cancelled for verification, but didn't realise you couldn't relock it.

I just had another wd processed within 30 minutes.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
:what:
Well it seems totally random! The 710 was paid at 02:20 this morning, another 800euros I w/d last night about 01:00 is still not processed!

Yes, sometimes I have been on live chat and had them flushed or whatever but if they were consistent I wouldn't need to.

The 50% match on a 100euro meant a wagering of 30xD+B which for less than 100% is a joke - effectively I had 90xB wagering on 50! Never again!


So you had to wager through 2700$ for a 30$ bonus?
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I'm not sure, I thought the lock was removed if the withdrawal was cancelled for verification, but didn't realise you couldn't relock it.

I just had another wd processed within 30 minutes.

:mad::mad::mad: WTF?? My 800euros from 1AM is STILL not processed! :confused::(

UPDATE - went on chat as follows:
Hi, I have a pending withdrawal from 15 hours ago for 800euros. can this be paid ASAP as if it's not done soon I will not receive it back into my bank on Friday, but instead it will be after the weekend! Thanks!

Was promised in a few minutes, nada, zilch and that's half an hour ago. Was cut off too by agent.
Just went back on with same request, 4 minutes later no answer and suddenly 'live chat isn't available, e-mail us instead'.
In other words upon seeing my player ID, 'not YOU again we'll ignore it as we know it hasn't been done still and won't be done.'

Tell me, are there actually ANY good casinos out there anywhere, reliable games, payments and non-stupid bonus wagering? I am starting to wonder, Casumo get a good whack from me and I'm really disinclined to keep on depositing. Treated like a piece of crap.
 
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