Casumo withdrawal BS

[colinsunderland]

WTF?? My 800euros from 1AM is STILL not processed!

UPDATE - went on chat as follows:
Hi, I have a pending withdrawal from 15 hours ago for 800euros. can this be paid ASAP as if it's not done soon I will not receive it back into my bank on Friday, but instead it will be after the weekend! Thanks!

Was promised in a few minutes, nada, zilch and that's half an hour ago. Was cut off too by agent.
Just went back on with same request, 4 minutes later no answer and suddenly 'live chat isn't available, e-mail us instead'.
In other words upon seeing my player ID, 'not YOU again we'll ignore it as we know it hasn't been done still and won't be done.'

Tell me, are there actually ANY good casinos out there anywhere, reliable games, payments and non-stupid bonus wagering? I am starting to wonder, Casumo get a good whack from me and I'm really disinclined to keep on depositing. Treated like a piece of crap.

All from this afternoon, first is timed at 2.44pm, last you can see the time, they were all processed last time I posted, you should pm alex a link to the thread, see if he can say why some are being delayed

 

[dunover]

This just gets better - aside from bullshitting me he'd have it paid in a few minutes, and then cutting me off the fucking live chat is down and has been over an hour. It's probably my IP that it's down for, anybody else?

 

[pinnit2014]

Not available here either

 

[colinsunderland]

yeah down for me too

 

[dunover]

I am fuming here. I bank with Gnatwest. This year they changed Saturday advance credits (due in Monday) to Monday. Previously, say I was paid on a Thursday then it would come in Saturday AM as an advance credit, accessible. So due to this change, I need to be paid Wednesday to get it Friday before weekend. The change is a joke, because just like before there are NEVER any credits on a Monday, but always a Tuesday so a Thursday pay-out (previously available Saturday) SHOULD come Monday but it comes Tuesday anyway! This is why I was hoping I'd be paid by 10PM today the 800euros so I'd get it Friday. I still haven't had it, 19 hours nearly so am extremely pissed-off with them . I have PM'd the rep but there's no way he'll sort it in time. Live Chat still AWOL.

So, is there ANY casino out there that has a good selection of games pays fast and reliably without needing to go on chat where I can spend my money as Casumo clearly don't want it any more?

 

[dunover]

UPDATE - the BS continues!

One minute ago I received this e-mail which as you Casumo players know is NOT how an official Casumo withdrawal-processed e-mail looks! There's no amount etc.



And to PROVE it's more fucking bollocks, I just checked my Casumo account:




WTF is going on here????????

 

[interlog]

I am fuming here. I bank with Gnatwest. This year they changed Saturday advance credits (due in Monday) to Monday. Previously, say I was paid on a Thursday then it would come in Saturday AM as an advance credit, accessible. So due to this change, I need to be paid Wednesday to get it Friday before weekend. The change is a joke, because just like before there are NEVER any credits on a Monday, but always a Tuesday so a Thursday pay-out (previously available Saturday) SHOULD come Monday but it comes Tuesday anyway! This is why I was hoping I'd be paid by 10PM today the 800euros so I'd get it Friday. I still haven't had it, 19 hours nearly so am extremely pissed-off with them . I have PM'd the rep but there's no way he'll sort it in time. Live Chat still AWOL.

So, is there ANY casino out there that has a good selection of games pays fast and reliably without needing to go on chat where I can spend my money as Casumo clearly don't want it any more?

Videoslots pay superfast and have all the games you can wish for.

Noticed you don't play there so maybe a good reason for that?

 

[goatwack]

I am fuming here. I bank with Gnatwest. This year they changed Saturday advance credits (due in Monday) to Monday. Previously, say I was paid on a Thursday then it would come in Saturday AM as an advance credit, accessible. So due to this change, I need to be paid Wednesday to get it Friday before weekend. The change is a joke, because just like before there are NEVER any credits on a Monday, but always a Tuesday so a Thursday pay-out (previously available Saturday) SHOULD come Monday but it comes Tuesday anyway! This is why I was hoping I'd be paid by 10PM today the 800euros so I'd get it Friday. I still haven't had it, 19 hours nearly so am extremely pissed-off with them . I have PM'd the rep but there's no way he'll sort it in time. Live Chat still AWOL.

So, is there ANY casino out there that has a good selection of games pays fast and reliably without needing to go on chat where I can spend my money as Casumo clearly don't want it any more?

I'm with NatWorst also, and I hate the changes to early accessible credit. We think casinos are shady but I think banks still have the edge for all-round doucheness

 

[dunover]

I am just disappointed with Casumo. I have always rated their live chat as you may have seen before, but to be LIED to by a Live Chat agent (confirmed in the e-mail I posted above) as well as be fucked about with a withdrawal all day, the task of which seems to be beyond them, is really too much. I promote this lot too, something I will be reconsidering with up to 90xB wagering for existing players on a 50% match and slow payments. It's made worse by the facts outlined in my OP - how is it logical that I can paid the last withdrawal BEFORE the previous one? Why the seemingly random timescales, one in 15 minutes, this one (lies aside) still pending for 19 hours??

I really am losing my temper here and best fuck-off from the forum tonight before I get banned, I have had a fucking guts-full of bullshit, stupid offers and incompetence. This has killed my enthusiasm for games and playing to be honest and it's at moments like this I wish the UKGC would drive half these casinos out of our reach.

 

[Mouche12]

I understand your frustration, I'd be fuming too.

You may not want to play at VS due to their unattractive affiliates programme, but for players they are the absolute best in terms of payout times (perhaps with the exception of some bitcoin sites where transfers are (near) instant.

 

[The Viking]

well casumo rep is online right now maybe he can tell us whats going on .

I am just disappointed with Casumo. I have always rated their live chat as you may have seen before, but to be LIED to by a Live Chat agent (confirmed in the e-mail I posted above) as well as be fucked about with a withdrawal all day, the task of which seems to be beyond them, is really too much. I promote this lot too, something I will be reconsidering with up to 90xB wagering for existing players on a 50% match and slow payments. It's made worse by the facts outlined in my OP - how is it logical that I can paid the last withdrawal BEFORE the previous one? Why the seemingly random timescales, one in 15 minutes, this one (lies aside) still pending for 19 hours??

I really am losing my temper here and best fuck-off from the forum tonight before I get banned, I have had a fucking guts-full of bullshit, stupid offers and incompetence. This has killed my enthusiasm for games and playing to be honest and it's at moments like this I wish the UKGC would drive half these casinos out of our reach.

 

[dunover]

LOL...the saga continues!

I get an e-mail at 21:10 saying that despite my account showing 'pending' (technical error apparently! )the 800e HAS been processed and sent! Whoopee!

Only at 21:15, 5 minutes later, I received this:

Hi Dunover,

I have just taken a look at your account for you and I can confirm that the withdraw for €800 that you are referring to is pending and locked awaiting processing.

It will be processed within 23 hours of the request then 1-3 days to reach your bank account.

Your friendly Casumo



Andrew
Casumo Ambassador

I don't know whether to laugh or cry. Two people singing from different hymn sheets. What I do know is that it's unlikely they'll see another cent from me. This is Keystone Cops gone bad.

So I can only go by the LAST communication I received, which is that it's still pending as a locked withdrawal - which is exactly what the account states.

IF it has been paid as the first of the two e-mails stated, then it will appear in my bank Friday AM so I cannot really put this to bed until Friday. For now I'll just take some Paracetamol and have an early night, screw gambling.

UPDATE - got a snotty e-mail saying they've told me several times it's been paid (true, they have) and the pending is a technical glitch and that's their final reply. Only this snotty e-mail didn't take into account that the last e-mail stated the opposite which I enclosed in the reply! What was I supposed to think? This is what happens when 3 different people reply and obviously aren't aware of what the last person said - 'ass' and 'elbow' spring to mind.

 

[Jono777]

I'd have an early night buddy, otherwise that withdrawal plus a bit more on top is gonna be heading towards a new Laptop

 

[colinsunderland]

The banking thing is something the banks have been forced to do, Barclays still do Saturday credits but that is changing soon. Maybe get a new account just for gambling, Halifax credit on Mondays.

LeoVegas always pay me pretty quickly and their affiliate scheme is ok, unlike VS's which is abysmal. VeraJohn pay fairly quickly too, neither have the game choice of Casumo/Videoslots though. However they are all pretty saturated from an affiliate perspective.

I hate being lied to by customer service though, I don't believe for one minute you have been paid, if you account says processing and a member of staff says processing then I'll bet its processing.

How come you are only getting small deposit bonuses from them, do you not get 80% like streamers do?

 

[dunover]

The banking thing is something the banks have been forced to do, Barclays still do Saturday credits but that is changing soon. Maybe get a new account just for gambling, Halifax credit on Mondays.

LeoVegas always pay me pretty quickly and their affiliate scheme is ok, unlike VS's which is abysmal. VeraJohn pay fairly quickly too, neither have the game choice of Casumo/Videoslots though. However they are all pretty saturated from an affiliate perspective.

I hate being lied to by customer service though, I don't believe for one minute you have been paid, if you account says processing and a member of staff says processing then I'll bet its processing.

How come you are only getting small deposit bonuses from them, do you not get 80% like streamers do?

Casumo have specials for live streamers and I'm not a live streamer. I received an e-mail offering a streaming 'chat/application' with the affiliate programme but I ain't interested. I haven't had an 80% since December and I wouldn't take it. Streamers display many signs of hopeless addiction and I have watched recklessness and bets increase as time has passed. It appears some think they can 'break even' i.e. earn 100k off of affiliate payments and spend 100k gambling and owe no tax. Well it doesn't work that way and to claim 100% gambling losses from the UK IRS, well good luck with that! You can deduct a small proportion for 'marketing costs' but the money they deposit is classed as already taxable BEFORE depositing. I can see some streamers having a shock one day for tax evasion/fraud.

As for the payment, it's possible I've been paid but I'm sceptical. If it turns up Friday then I was - I'll confirm then.

 

[Casumo Casino]

Hi guys - we are a bit behind on the usual maximum of 23 hours waiting time, due to having a lot of withdrawals to pay out at the minute.

Also as you've clearly noticed the live chat has been all over the place which is down to provider maintenance.

The chat is back up at the minute (fingers crossed it stays that way) so if you're OVER the maximum waiting time of 23 hours, please jump in the chat and we'll do our best to get it sent straight away.

It's a bit hard to keep up with all the comments here!

Can appreciate the annoyance all this is causing, and appreciate (your already stretched) patience.

<3

 

[colinsunderland]

Casumo have specials for live streamers and I'm not a live streamer. I received an e-mail offering a streaming 'chat/application' with the affiliate programme but I ain't interested. I haven't had an 80% since December and I wouldn't take it. Streamers display many signs of hopeless addiction and I have watched recklessness and bets increase as time has passed. It appears some think they can 'break even' i.e. earn 100k off of affiliate payments and spend 100k gambling and owe no tax. Well it doesn't work that way and to claim 100% gambling losses from the UK IRS, well good luck with that! You can deduct a small proportion for 'marketing costs' but the money they deposit is classed as already taxable BEFORE depositing. I can see some streamers having a shock one day for tax evasion/fraud.

As for the payment, it's possible I've been paid but I'm sceptical. If it turns up Friday then I was - I'll confirm then.

No I wasn't meaning you were a streamer, I just thought with you doing so many videos they might have offered you the same. Totally agree with you about streamers, some of them are dodgy as fuck and casinos seem to turn a blind eye to their dodgyness (ie Rizk and illegal lotteries Xmas 2016), wonder how many streamers have had to go through SOW requests too

 

[colinsunderland]

Hi guys - we are a bit behind on the usual maximum of 23 hours waiting time, due to having a lot of withdrawals to pay out at the minute.

Also as you've clearly noticed the live chat has been all over the place which is down to provider maintenance.

The chat is back up at the minute (fingers crossed it stays that way) so if you're OVER the maximum waiting time of 23 hours, please jump in the chat and we'll do our best to get it sent straight away.

It's a bit hard to keep up with all the comments here!

Can appreciate the annoyance all this is causing, and appreciate (your already stretched) patience.

<3

Where did this 23 hours come from all of a sudden? How come you can do a withdrawal at say 2pm, then another at 6pm, the one from 6pm is done in 10 minutes, the one from 2pm is still sitting there 15 hours later, that makes no sense at all.
You might want to remind Bryan your payout/reverse time isn't 0-5 hours any more as he hasn't changed the review yet, presumably you have told him?

 

[brianmon]

No I wasn't meaning you were a streamer, I just thought with you doing so many videos they might have offered you the same. Totally agree with you about streamers, some of them are dodgy as fuck and casinos seem to turn a blind eye to their dodgyness (ie Rizk and illegal lotteries Xmas 2016), wonder how many streamers have had to go through SOW requests too

Do you need a SOW for fake money? lol

 

[dunover]

Well, it appears in my account it has been processed now finally though I'm not sure it will be in bank by Friday as I have 3 different times in 3 separate communications! Perhaps I'll get 2400euros lol....
The rep did reply to my e-mail address but I'm sure you'll forgive my confusion here:

1.

This e-mail arrived at 00:35 UK time:
Good news friend.

Your withdrawal has now been approved. You can find the transaction details below:

Transaction Details
ID 31291163
Requested 2018-02-28 01:53
Amount 800 EUR

2.

Your withdrawal has been sent - due to a bug on our system it's showing as pending still, but I can confirm it was sent from us at 22:34 tonight.

Hope it reaches you in time for the weekend sir.

All the best

3.

I can see that you requested a withdrawal of 800 Euro at 2018-02-28 01:53:11 CET

In this case I can confirm that your withdrawal was processed and sent from us at 2018-02-28 21:33:07 CET

However, due to a technical bug it may look like as if the withdrawal is still pending for you when you are logged in.

I can confirm that this is not the case, and that the withdrawal has indeed been sent from us.

You will receive it to your bank account within 1-3 business days.

I am sorry for any inconvenience caused by this technical error.

Kind regards,



Sarge
Casumo Ambassador


So I am pretty sure they did sort the error and process it, but I am also sure you can agree that having been told 3 different times for the same withdrawal makes my nose twitch a bit, that countryside smell assailed my nostrils....

 

[CasinoNinja]

Casumo should learn from Rizk, I requested a withdraw, went to the chat asked if they could process it for me and litterally under 1 minute later I had it in my bank account (via Trustly). That's how it's done, not these 23 hour wait period BS.

 

[DreamRJ]

Casumo should learn from Rizk, I requested a withdraw, went to the chat asked if they could process it for me and litterally under 1 minute later I had it in my bank account (via Trustly). That's how it's done, not these 23 hour wait period BS.

Your lucky. When I had withdraws at Rizk and asked live chat to process it, they always said you have to wait for them to do it. within 3 hours. And it is usually always much longer for me. I think out of all the times I had withdraws at rizk I only ever had a handful that was done within an hour. Asking live chat at rizk for me is useless. They never do!

 

[interlog]

No I wasn't meaning you were a streamer, I just thought with you doing so many videos they might have offered you the same. Totally agree with you about streamers, some of them are dodgy as fuck and casinos seem to turn a blind eye to their dodgyness (ie Rizk and illegal lotteries Xmas 2016), wonder how many streamers have had to go through SOW requests too

That'll be me then. At two casinos.

 

[colinsunderland]

That'll be me then. At two casinos.

You're not one of the dodgy ones though so you have to follow rules

 

[CasinoNinja]

Your lucky. When I had withdraws at Rizk and asked live chat to process it, they always said you have to wait for them to do it. within 3 hours. And it is usually always much longer for me. I think out of all the times I had withdraws at rizk I only ever had a handful that was done within an hour. Asking live chat at rizk for me is useless. They never do!

Instantly now at all times for me when I ask. I'm level 255, not sure if that means anything.