D
Deleted member 37551
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I am in level 234
Casumo withdrawal BS
- Thread starter dunover
- Start date
Casumo is reviewed and rated at Casinomeister:
- Joined
- May 22, 2012
Just FYI the w/d WAS paid before deadline Wednesday so I did get it today as I hoped! It appears at least one of the 3 e-mails was correct!
- Joined
- Jun 6, 2013
- Location
- RJVille UK
ahh ok, I am level 176
- Joined
- Jan 28, 2016
- Location
- uk
- Joined
- Jan 28, 2016
- Location
- uk
- Joined
- Jan 28, 2016
- Location
- uk
I hate shit like this
I can see here that your withdrawal is still pending. A lot of people have been lucky lately, so there are many withdrawals to take care of here today. Sorry for the waiting time, but I'm sure it will be your turn soon.
I know its fucking pending, thats why I said in the first first line of chat 'My withdrawal is still pending'
Too many withdrawals to deal with, take on extra staff, use staff from live chat when its down, which seems to be happening quite often now.
I can see here that your withdrawal is still pending. A lot of people have been lucky lately, so there are many withdrawals to take care of here today. Sorry for the waiting time, but I'm sure it will be your turn soon.
I know its fucking pending, thats why I said in the first first line of chat 'My withdrawal is still pending'
Too many withdrawals to deal with, take on extra staff, use staff from live chat when its down, which seems to be happening quite often now.
Yes, the burden placed on these casinos seems to manifest at the most convenient times. You'd think, as an established casino having dealt with 1000s of withdrawals over the years, that such issues wouldn't occur. Yet they do....frequentlyI hate shit like this
I can see here that your withdrawal is still pending. A lot of people have been lucky lately, so there are many withdrawals to take care of here today. Sorry for the waiting time, but I'm sure it will be your turn soon.
I know its fucking pending, thats why I said in the first first line of chat 'My withdrawal is still pending'
Too many withdrawals to deal with, take on extra staff, use staff from live chat when its down, which seems to be happening quite often now.
- Joined
- May 22, 2012
I hate shit like this
I can see here that your withdrawal is still pending. A lot of people have been lucky lately, so there are many withdrawals to take care of here today. Sorry for the waiting time, but I'm sure it will be your turn soon.
I know its fucking pending, thats why I said in the first first line of chat 'My withdrawal is still pending'
Too many withdrawals to deal with, take on extra staff, use staff from live chat when its down, which seems to be happening quite often now.
Must be all those sign-ups through the streamers....
A 400e W/D paid in an hour Thursday Evening.
A 300e W/D this morning about 15 hours ago, pending!
WTF???
- Joined
- Jun 19, 2009
- Location
- In my head
Had an issue with withdrawals a couple of weeks back got the BS answer that withdrawals take 24 hours. I like Casumo but hate that their withdrawals aren't consistent some take half an hour others can take over a day. Never had an issue getting paid in the end though.
- Joined
- Oct 10, 2012
- Location
- London
I hate shit like this
I can see here that your withdrawal is still pending. A lot of people have been lucky lately, so there are many withdrawals to take care of here today. Sorry for the waiting time, but I'm sure it will be your turn soon.
I know its fucking pending, thats why I said in the first first line of chat 'My withdrawal is still pending'
Too many withdrawals to deal with, take on extra staff, use staff from live chat when its down, which seems to be happening quite often now.
This. You havnt got enough staff to pay out all the withdrawals means your raking in the same plus your house edge. My heart bleeds.
So not got enough staff is your problem because your not running your business properly but your trying to make it my problem? And I should be jovially understanding about it “a lot of people have been lucky today”? Um no.
Put your hands in your pocket and get some more staff or sack your operations manager because they arn’t doing doing their job. Overstretched staff = more mistakes made hence the conflicting messages Dunover had. Arse/elbows comes to mind.
(Rant mode off)
- Joined
- Jan 9, 2013
- Location
- Kent
Things evolve. Its one thing concentrating on minesweeper and having to close it every 5 mins to click a few buttons but during this time of year Pokemon go has got to be a nightmare.
- Joined
- Apr 27, 2017
- Location
- Remote
If you go to their chat on Rizk they are usually more than willing to process the withdraw to you.
- Joined
- Jan 28, 2016
- Location
- uk
Not always, wasn't in any hurry for it anyway, its just interesting to see how certain casinos have slowed down the withdrawal process.
The Casumo one was finally processed exactly, pretty much to the minute, on 23 hours. That was £400. I've just withdrew £1000 and it was processed in under 15 minutes. Its like a lottery trying to predict when you will get paid from them!
- Joined
- May 22, 2013
- Location
- Cumbria
The official line should be.... 'we fuckecd up on not rewarding loyal players with the bonuses and rewards we used to, by concentrating on our silly reel races. So now we're having to wait on players depositing and losing, before we can pay out'
oops. i may have had a few too many tonight, but there may be something in my drunken 'insight', lol
oops. i may have had a few too many tonight, but there may be something in my drunken 'insight', lol
- Joined
- May 22, 2012
LOL....here we go again! Made a withdrawal of 450e a few hours ago, not processed.
Made one for 250e 35 minutes ago, has been processed!!!
WHY CASUMO, WHY???
This must just get people using Live Chat all the time because they think it's been missed when the later one is paid?
Made one for 250e 35 minutes ago, has been processed!!!
WHY CASUMO, WHY???
This must just get people using Live Chat all the time because they think it's been missed when the later one is paid?
- Joined
- May 13, 2014
- Location
- Wolverhampton
Haven't got enough staff?
Surely it only takes ONE to process withdrawals, 30 seconds per w/d if that as their automatic systems do all the pre authorisation checks
If THAT many ppl are really withdrawing maybe they have their house edge setting all wrong????
Surely it only takes ONE to process withdrawals, 30 seconds per w/d if that as their automatic systems do all the pre authorisation checks
If THAT many ppl are really withdrawing maybe they have their house edge setting all wrong????
Perhaps they're running on a tight budget, doing withdrawals as and when they can. We like to think most casinos have monies set aside but maybe that's not always the case.
Either that or they're a bunch of unprofessional, keystone cops outfit run by sloths
Either that or they're a bunch of unprofessional, keystone cops outfit run by sloths
Last edited:
- Joined
- Jun 21, 2017
- Location
- Neverland
Well. Casumo are just down the road from where I live. I’ll post proof of someone doesn’t believe me.. and believe you me. I hear them saying Dunover shouldn’t be paid in a practical manner every 10 minutes. God knows the entire street knows about your situation.
- Joined
- Nov 24, 2008
- Location
- UnKnown
LOL....here we go again! Made a withdrawal of 450e a few hours ago, not processed.
Made one for 250e 35 minutes ago, has been processed!!!
WHY CASUMO, WHY???
This must just get people using Live Chat all the time because they think it's been missed when the later one is paid?
Its because withdrawals over €449,99 has to go through higher up security checks. Withdrawals under €251 go through automatically within 4 hours and mostly under 1 hour. PS reason is on Wednesday their Casino Manager goes to a live Casino and needs as many funds possible to take with him
- Joined
- May 22, 2012
Well the bottom line is that the FIRST 450e w/d will now not hit my bank for the weekend as it STILL hasn't been processed on Wednesday European time. So now, a Wednesday w/d will not be in my bank until next ****ing Tuesday - AGAIN!
We still haven't had a logical explanation from the rep as to WHY this keeps happening, the withdrawals being dealt with in the wrong order???? It just doesn't make sense at all.
We still haven't had a logical explanation from the rep as to WHY this keeps happening, the withdrawals being dealt with in the wrong order???? It just doesn't make sense at all.
- Joined
- Nov 24, 2008
- Location
- UnKnown
No I fully agree there mate. Seems like its all over the place at Casumo same dissapointment when they recently removed my VIP arrangement and i was told last year by end December or start January we need your account changed to Pounds from Euro. Guess what my account still is??? Seems ur also playing in euro? How come its not in pounds? My reason is i opened account back when their casino started up.
PS at least on positive note your winning and getting withdrawals there not something i had for long long time. But glad your doing well keep ripping them
Jeepers, if Dunovers whinging on here, and on his videos, is anything like his whinging to Live Chat, I'd be suddenly unavailable if I worked there as well.
If your bankroll is so precarious that waiting over a weekend for 800 euro has you in a blind panic/rage then either ease back on the gambling or get touting for even more sites. Or have those pesky live streamers taken all your potential customers?
As others say, if a casino isn't performing as you want then switch. we all know there is the VS option which works for most of us. They may be rubbish for affiliates, I neither know nor care, the gambling trade doesn't owe you a living.
If your bankroll is so precarious that waiting over a weekend for 800 euro has you in a blind panic/rage then either ease back on the gambling or get touting for even more sites. Or have those pesky live streamers taken all your potential customers?
As others say, if a casino isn't performing as you want then switch. we all know there is the VS option which works for most of us. They may be rubbish for affiliates, I neither know nor care, the gambling trade doesn't owe you a living.
- Joined
- Jan 28, 2016
- Location
- uk
Your posts a bit shit tbh.
Live chat will put up with a lot worse than someone asking why a withdrawal hasn't been processed yet.
I hate waiting days for my money, and I don't need the withdrawal to hit the account same/next day, I like it to though.
Dunover is an affiliate who creates youtube videos for people to watch, as you know. You might not care if a casino is good for affiliates as you might not be one, but Donover clearly does. Advertise 30% commission get around 4% (less after HM Revenue and Customs take their bit), yeah no thanks. VS aren't perfect either for players, so there quite easily could be other things that D takes into account when not playing there.
You are spectacularly missing the point of it being a lottery when you get paid. I made a withdrawal of 2k yesterday and haven't been paid. Yet other weeks, the same withdrawal is in my Skrill account within 15 minutes are so. There is no consistency and chat will not even look into it, you get the standard "up to 24 hours".
It is not that you can play back your winnings, what with the excellent lock withdrawal facility now being available so I just don't see the point not paying quick. It is a good selling point for any casino!
I'm not missing any points, spectacularly or otherwise, I specifically address this, if any of you don't like it then walk, that is what choice is. No-one is being forced to remain somewhere crying 'back in the day' and bleating about inconsistent treatment.
As for the affiliate thing mentioned/defended by the other responder - these are people that want to insert themselves into the casino revenue streams as middlemen. To do so they cut a deal with each casino they promote and then try to drive new custom to sign up under their banner. Again if they aren't happy with what's on offer then they can switch or stop, the choice is theirs. Crying all over the net about how they aren't getting a big enough cut of our losses is just naff and something I 'spectacularly' do not care about. Equally naff is bemoaning other streamers/affiliates and their actions, they are all trying to do the same thing.
- Joined
- Jan 28, 2016
- Location
- uk
I'm fully aware of what an affiliate is. Casinos also want to 'insert them into the revenue stream' due to the amount of new business they bring. Not sure what your point is? VS's affiliate scheme is terrible, so I explained why Dunover is unlikely to want to promote them. It sounds to me like you don't like affiliates, if so, why? Do they affect your play in any way, do they cost you money? Can you point to some of the places all over the net where Dunover is crying about how much he makes?
As for payments, casumo advertise on here payments in 1-5 hours. If thats not true they should be contacting Bryan and telling him the policy has changed. It doesn't make any sense that later larger withdrawals are paid before previous smaller withdrawals. Not sure why you can't see that.
I don't dislike affiliates, I dislike the whinging and sniping by them and between them. This thread is valid as a warning about a previously excellent service becoming slower and more variable. When it strays into discussions of affiliate programs, why should I care and why should that pollute such a thread? Like the majority on here I want information that pertains to the quality of experience I will have when I deposit money. The quality of an affiliate program should be neither here nor there in that discussion.
- Joined
- Jan 28, 2016
- Location
- uk
You were the one who brought up affiliate schemes recently in the thread?
- Joined
- May 22, 2012
Don't feed the trolls mate! I never once mentioned affiliate business in this thread, it was simply to ask why the inconsistency in their pay-outs and there was one problematic one as discussed. This character knows that so is presumably here to flame and so is best ignored. Probably one of the haters from the YT Channels.
- Joined
- May 22, 2013
- Location
- Cumbria
My withdrawal today has been pending for 12 hours.
Out of curiosity, I've just reversed it, to see if the bonus I was playing with was added back on. Unfortunately it wasn't.
If it had have been, as I'm sure it used to be, I might have played a bit more.
So I just withdrew again.
Out of curiosity, I've just reversed it, to see if the bonus I was playing with was added back on. Unfortunately it wasn't.
If it had have been, as I'm sure it used to be, I might have played a bit more.
So I just withdrew again.
- Joined
- Apr 3, 2015
- Location
- Kent
Well, about 20 hours after I submitted a withdrawal yesterday, it has just been cancelled by Casumo with no reason nor explanation. It was going back to a Visa card which has been recently used to deposit, so no idea why the cancellation! As I was playing slots at the time, the amount simply added itself to the balance which was ever decreasing as it was on autoplay!
Anyway, I stopped play and submitted another withdrawal request for the full balance on my account. This is in addition to two other withdrawals which are still pending several hours after putting in the request.
I know I should get paid out, but my only niggle is that withdrawals seem to take far longer than the payout speed stated on their casino review. Plus it would be nice to be told why they are cancelling a withdrawal so I can make amends, if indeed amendments are required!
Anyway, I stopped play and submitted another withdrawal request for the full balance on my account. This is in addition to two other withdrawals which are still pending several hours after putting in the request.
I know I should get paid out, but my only niggle is that withdrawals seem to take far longer than the payout speed stated on their casino review. Plus it would be nice to be told why they are cancelling a withdrawal so I can make amends, if indeed amendments are required!
- Joined
- Apr 3, 2015
- Location
- Kent
Just been on Casumo chat as curious about the cancellation. They have now cancelled all three withdrawals as they want the payment to go against a card I used for just two deposits, even though that credit card is fully paid up and over 90% of the other deposits were from my debit card.
This well and truly buggers me up as like I told them, that credit card is paid in full and they will now put a fair sized credit on there which I will get charged for when withdrawing the cash to put in my bank account.
Why is withdrawing so bloody stressful?!?!?!
This well and truly buggers me up as like I told them, that credit card is paid in full and they will now put a fair sized credit on there which I will get charged for when withdrawing the cash to put in my bank account.
Why is withdrawing so bloody stressful?!?!?!
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
That’s odd for Casumo as they’re usually, if not always, back to last card.
- Joined
- Jan 28, 2016
- Location
- uk
Which card was your last deposit from? Way round it is deposit from the debit card then withdraw
- Joined
- Apr 3, 2015
- Location
- Kent
That’s odd for Casumo as they’re usually, if not always, back to last card.
First deposit and subsequent withdrawal were cancelled without explanation. Between the withdrawal request and the following cancellation a day later, I had deposited using two different cards and was lucky enough to make a profit/withdrawal, so submitted another withdrawal request. Several hours after this withdrawal request, another deposit with a big win on Reactoonz (per screenshot thread) and another withdrawal.
I then queried with online chat why first request was cancelled and if my current withdrawals were ok and was then told all 3 withdrawals will be cancelled and that I should withdraw to the last card used, despite me using 2 different cards in the duration.
So, not happy at not being able to withdraw to my debit card, I had to withdraw all amounts to my credit card with a very small balance now so overpaying my credit card. This withdrawal is still pending and will no doubt be looked at tomorrow now. Given the duration it takes them to process withdrawals and that I had played inbetween using a different card, I am half expecting this request to be cancelled and then to start again!
Moral of this story, stick to one card and don't play until the withdrawal is processed!
- Joined
- Jan 30, 2017
- Location
- Scotland
....and what makes it worse it is Easter weekend and the banks are closed now until Tuesday.
Casumo is reviewed and rated at Casinomeister:
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