1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Facebook | Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casumo - repeatedly rejecting document verifications

Discussion in 'Casino Complaints - Non-Bonus Issues' started by brodiefixesit, Aug 19, 2018.

    Aug 19, 2018
  1. brodiefixesit

    brodiefixesit Newbie member

    Hi there,

    I recently made a couple deposits/withdrawals at Casumo over the last week.

    The first time, they requested verification of my credit card, by taking a screenshot of my bank statement with the card attached to it.

    I did so, and was paid after waiting about half a day - the weird thing is my credit card verification was actually rejected, but they paid me anyways.

    I played again yesterday, and won again and withdrew $1537. This time, my withdrawal was rejected, and they claimed that they needed verification of the credit card again. I submitted the statement again, and it was rejected for "not showing the number on file" - despite showing the number on file. I ended up literally circling the number in the screenshot, and resubmitting. It was approved about 9 hours later - but rejected again, this time with them requesting "proof of wealth" such as a paystub.

    I attached a paystub that clearly showed my income, and that I am paid 26 times per year on a 2 week interval - it was rejected for "not showing the frequency of payment."

    After tearing a strip out of support, Casumo did pay - but at this point, I would recommend against playing with them. I think they need to be re-examined, they no longer have easy payments, they make their customers jump through hoops.
  2. Aug 20, 2018
  3. brodiefixesit

    brodiefixesit Newbie member

    Just an update on this - Casumo's manager did actually reach out to me directly, and was very professional about the situation. I really appreciate them following up on this and taking care of things, and even going above and beyond to make things right after the fact.
    Tirilej likes this.

Share This Page