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Casumo - repeatedly rejecting document verifications

Discussion in 'Casino Complaints - Non-Bonus Issues' started by brodiefixesit, Aug 19, 2018.

    Aug 19, 2018
  1. brodiefixesit

    brodiefixesit Registered

    Location:
    Langley
    Hi there,

    I recently made a couple deposits/withdrawals at Casumo over the last week.

    The first time, they requested verification of my credit card, by taking a screenshot of my bank statement with the card attached to it.

    I did so, and was paid after waiting about half a day - the weird thing is my credit card verification was actually rejected, but they paid me anyways.

    I played again yesterday, and won again and withdrew $1537. This time, my withdrawal was rejected, and they claimed that they needed verification of the credit card again. I submitted the statement again, and it was rejected for "not showing the number on file" - despite showing the number on file. I ended up literally circling the number in the screenshot, and resubmitting. It was approved about 9 hours later - but rejected again, this time with them requesting "proof of wealth" such as a paystub.

    I attached a paystub that clearly showed my income, and that I am paid 26 times per year on a 2 week interval - it was rejected for "not showing the frequency of payment."

    After tearing a strip out of support, Casumo did pay - but at this point, I would recommend against playing with them. I think they need to be re-examined, they no longer have easy payments, they make their customers jump through hoops.
     
  2. Aug 20, 2018
  3. brodiefixesit

    brodiefixesit Registered

    Location:
    Langley
    Just an update on this - Casumo's manager did actually reach out to me directly, and was very professional about the situation. I really appreciate them following up on this and taking care of things, and even going above and beyond to make things right after the fact.
     
    Tirilej likes this.

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