Resolved Casumo not paying out

ROSSOFROTH

Banned User - Failure to follow rules concerning p
Joined
Sep 1, 2016
Location
United Kingdom
Hi Everyone

I recently signed up to casumo casino to use the 20 free spins that they offer on signup. I got lucky and after playing slots for about an hour I was £200 up and had played out my bonus so this money was mine to withdraw. I went to withdraw it and they asked me for photo ID and all this other stuff, which I sent them. In the mean time I had won another £130 on the slots and lost it, so I was back to £200 and decided to withdraw it again. I have now been asked to provide a full bank statement showing all 4 corners, which I will, fair enough, but in the same email they told me that they had confiscated my winnings. Okay, so this was for creating another account... I did have 2 more accounts but no money was won on them and it doesn't say anywhere that multiple accounts are not allowed? I mean shouldn't it stop you in the sign up process if it saw my IP was the same? anyway I'm just wanting to get my £200 as I go on holiday next Wednesday and It would've been a nice little bit of extra money. I think it's unfair how they have used multiple accounts thing against me but what does this have to do with my winnings? Doesn't it just mean my account should've been closed? It was my first account too so it's not like I've created another account after not winning on the free slots... I've emailed them but from reviews I've read I'm guessing I won't be hearing anything back anytime soon haha. I mean it isn't a bad casino and I would happily deposit their to play, but I wanted to get my £200 out before depositing as I didn't want to get f'd over by a stupid bonus that messes up my balance. This deffinitley doesn't make me want to play here now tho and it deffinitley puts me off depositing and giving more money to these crooks. I do not recommend whatever the outcome, but advise on this matter will be appreciated.

Many thanks
Ross
 
Casumo is Reviewed at Casinomeister:

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
"3.2.2. Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Casumo must be informed by the respective accounts’ holders.

6.7. Bonuses/free spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo’s wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found."


Quite a bold move to come here and complain about them when all wrongdoing was done by you. Creating multiple accounts to leech freebies until finally you can run away with a profit is obviously frowned upon and not allowed as stated in the aforementioned terms.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi Everyone

I recently signed up to casumo casino to use the 20 free spins that they offer on signup. I got lucky and after playing slots for about an hour I was £200 up and had played out my bonus so this money was mine to withdraw. I went to withdraw it and they asked me for photo ID and all this other stuff, which I sent them. In the mean time I had won another £130 on the slots and lost it, so I was back to £200 and decided to withdraw it again. I have now been asked to provide a full bank statement showing all 4 corners, which I will, fair enough, but in the same email they told me that they had confiscated my winnings. Okay, so this was for creating another account... I did have 2 more accounts but no money was won on them and it doesn't say anywhere that multiple accounts are not allowed? I mean shouldn't it stop you in the sign up process if it saw my IP was the same? anyway I'm just wanting to get my £200 as I go on holiday next Wednesday and It would've been a nice little bit of extra money. I think it's unfair how they have used multiple accounts thing against me but what does this have to do with my winnings? Doesn't it just mean my account should've been closed? It was my first account too so it's not like I've created another account after not winning on the free slots... I've emailed them but from reviews I've read I'm guessing I won't be hearing anything back anytime soon haha. I mean it isn't a bad casino and I would happily deposit their to play, but I wanted to get my £200 out before depositing as I didn't want to get f'd over by a stupid bonus that messes up my balance. This deffinitley doesn't make me want to play here now tho and it deffinitley puts me off depositing and giving more money to these crooks. I do not recommend whatever the outcome, but advise on this matter will be appreciated.

Many thanks
Ross

It clearly says multiple accounts aren't allowed.
Before you call someone a crook you should really look in the mirror I'm afraid.
 

ROSSOFROTH

Banned User - Failure to follow rules concerning p
Joined
Sep 1, 2016
Location
United Kingdom
Okay okay but how can they remove my winnings? Shouldn't they just ban the multiple accounts I made? And they are crooks haha the company is a joke, how they are certified we or whatever is an absolute joke.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Hi Everyone

I recently signed up to casumo casino to use the 20 free spins that they offer on signup. I got lucky and after playing slots for about an hour I was £200 up and had played out my bonus so this money was mine to withdraw. I went to withdraw it and they asked me for photo ID and all this other stuff, which I sent them. In the mean time I had won another £130 on the slots and lost it, so I was back to £200 and decided to withdraw it again. I have now been asked to provide a full bank statement showing all 4 corners, which I will, fair enough, but in the same email they told me that they had confiscated my winnings. Okay, so this was for creating another account... I did have 2 more accounts but no money was won on them and it doesn't say anywhere that multiple accounts are not allowed? I mean shouldn't it stop you in the sign up process if it saw my IP was the same? anyway I'm just wanting to get my £200 as I go on holiday next Wednesday and It would've been a nice little bit of extra money. I think it's unfair how they have used multiple accounts thing against me but what does this have to do with my winnings? Doesn't it just mean my account should've been closed? It was my first account too so it's not like I've created another account after not winning on the free slots... I've emailed them but from reviews I've read I'm guessing I won't be hearing anything back anytime soon haha. I mean it isn't a bad casino and I would happily deposit their to play, but I wanted to get my £200 out before depositing as I didn't want to get f'd over by a stupid bonus that messes up my balance. This deffinitley doesn't make me want to play here now tho and it deffinitley puts me off depositing and giving more money to these crooks. I do not recommend whatever the outcome, but advise on this matter will be appreciated.

Many thanks
Ross

I don't think you exactly on their VIP list either. What a tool.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Okay okay but how can they remove my winnings? Shouldn't they just ban the multiple accounts I made? And they are crooks haha the company is a joke, how they are certified we or whatever is an absolute joke.

Are you actually serious.
They have every right to consficate your winnings if you keep opening accounts up to take the freebies.
The casino's are not a charity
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Okay okay but how can they remove my winnings? Shouldn't they just ban the multiple accounts I made? And they are crooks haha the company is a joke, how they are certified we or whatever is an absolute joke.

They can remove them because you breached the T&C's.
You signed up more than one account to deceive them, put it this way, you are complaining about things that are clearly in the T&C's, you broke them, not them. You signed up more than one account, did you tell them you were signing up multiple times, you know like they told you you weren't allowed to. If you did and they said it was ok, then I'll agree they are not in the right and are scamming you, if you didn't then its you who tried to scam them.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Okay okay but how can they remove my winnings? Shouldn't they just ban the multiple accounts I made? And they are crooks haha the company is a joke, how they are certified we or whatever is an absolute joke.

No, sorry it is you that is the absolute joke, or at least your actions.

The worst part is that you jump on CM thinking we are all fools and will say how terrible the casino is for taking the actions they did etc.

Even my 7 and 4 year old's know the 'One per IP' rule and that there is not and never will be any getting away with breaking said rule.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Is this real or troll ? OP get a grip you knew what you were doing. No way will the casino pay and I dont blame them. Its really clear in the terms. And I know of no casino who allows multiple accounts. You will find little sympathy here for such folly. Casumo are no way a scam. Move on you wont see a penny.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I'm thinking of opening multiple accounts. Anything to be able to withdraw from one of them given my recent f***ing luck :eek:

I just want to know what it feels like
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
I'm thinking of opening multiple accounts. Anything to be able to withdraw from one of them given my recent f***ing luck :eek:

I just want to know what it feels like

ha .... go for it .... your in same boat as me at moment even if i could open 100 accounts with the same casino I would still loose right now :D
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
Wow, seriously...OP you just opened new account even though you already have an account with them so you can get free spins for new customer...

I mean can you do math?

If every customer keep opening account until they win something from free spins offer, all casino will be bankrupted.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
It's a pretty good plan. Just open enough accounts until something hits - then withdraw. You can just say that a family member was playing a prank or hackers got into your account(s) :eek:
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
The first sarcastic quote which sprang to mind at the time of posting :p

Didn't get much sleep last night :oops:

You should be ashamed of yourself to be honest Jon. I mean 4 and 7 year olds?

Use a realistic example, like 10 or 12 :eek:
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Okay okay but how can they remove my winnings? Shouldn't they just ban the multiple accounts I made? And they are crooks haha the company is a joke, how they are certified we or whatever is an absolute joke.

Why would you create multiple accounts on a casino anyway.
Don't see the point, unless you want to avail of multiple bonusses of the same type.
In that case it is simple bonus abuse.

I have never issues with Casumo,they always pay me.
But then again, I only have 1 account with them. :rolleyes:
 
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