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Resolved Casumo not paying out

Discussion in 'Casino Complaints - Bonus Issues' started by ROSSOFROTH, Sep 1, 2016.

    Sep 1, 2016
  1. ROSSOFROTH

    ROSSOFROTH Banned User - Failure to follow rules concerning p

    Location:
    United Kingdom
    Hi Everyone

    I recently signed up to casumo casino to use the 20 free spins that they offer on signup. I got lucky and after playing slots for about an hour I was £200 up and had played out my bonus so this money was mine to withdraw. I went to withdraw it and they asked me for photo ID and all this other stuff, which I sent them. In the mean time I had won another £130 on the slots and lost it, so I was back to £200 and decided to withdraw it again. I have now been asked to provide a full bank statement showing all 4 corners, which I will, fair enough, but in the same email they told me that they had confiscated my winnings. Okay, so this was for creating another account... I did have 2 more accounts but no money was won on them and it doesn't say anywhere that multiple accounts are not allowed? I mean shouldn't it stop you in the sign up process if it saw my IP was the same? anyway I'm just wanting to get my £200 as I go on holiday next Wednesday and It would've been a nice little bit of extra money. I think it's unfair how they have used multiple accounts thing against me but what does this have to do with my winnings? Doesn't it just mean my account should've been closed? It was my first account too so it's not like I've created another account after not winning on the free slots... I've emailed them but from reviews I've read I'm guessing I won't be hearing anything back anytime soon haha. I mean it isn't a bad casino and I would happily deposit their to play, but I wanted to get my £200 out before depositing as I didn't want to get f'd over by a stupid bonus that messes up my balance. This deffinitley doesn't make me want to play here now tho and it deffinitley puts me off depositing and giving more money to these crooks. I do not recommend whatever the outcome, but advise on this matter will be appreciated.

    Many thanks
    Ross
     
  2. Sep 1, 2016
  3. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    "3.2.2. Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Casumo must be informed by the respective accounts’ holders.

    6.7. Bonuses/free spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo’s wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found."


    Quite a bold move to come here and complain about them when all wrongdoing was done by you. Creating multiple accounts to leech freebies until finally you can run away with a profit is obviously frowned upon and not allowed as stated in the aforementioned terms.
     
    2 people like this.
  4. Sep 1, 2016
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    It clearly says multiple accounts aren't allowed.
    Before you call someone a crook you should really look in the mirror I'm afraid.
     
    1 person likes this.
  6. Sep 1, 2016
  7. ROSSOFROTH

    ROSSOFROTH Banned User - Failure to follow rules concerning p

    Location:
    United Kingdom
    Okay okay but how can they remove my winnings? Shouldn't they just ban the multiple accounts I made? And they are crooks haha the company is a joke, how they are certified we or whatever is an absolute joke.
     
  8. Sep 1, 2016
  9. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    I don't think you exactly on their VIP list either. What a tool.
     
  10. Sep 1, 2016
  11. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Are you actually serious.
    They have every right to consficate your winnings if you keep opening accounts up to take the freebies.
    The casino's are not a charity
     
    1 person likes this.
  12. Sep 1, 2016
  13. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    They can remove them because you breached the T&C's.
    You signed up more than one account to deceive them, put it this way, you are complaining about things that are clearly in the T&C's, you broke them, not them. You signed up more than one account, did you tell them you were signing up multiple times, you know like they told you you weren't allowed to. If you did and they said it was ok, then I'll agree they are not in the right and are scamming you, if you didn't then its you who tried to scam them.
     
    1 person likes this.
  14. Sep 1, 2016
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    No, sorry it is you that is the absolute joke, or at least your actions.

    The worst part is that you jump on CM thinking we are all fools and will say how terrible the casino is for taking the actions they did etc.

    Even my 7 and 4 year old's know the 'One per IP' rule and that there is not and never will be any getting away with breaking said rule.
     
    1 person likes this.
  16. Sep 1, 2016
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Is this real or troll ? OP get a grip you knew what you were doing. No way will the casino pay and I dont blame them. Its really clear in the terms. And I know of no casino who allows multiple accounts. You will find little sympathy here for such folly. Casumo are no way a scam. Move on you wont see a penny.
     
  18. Sep 1, 2016
  19. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I'm thinking of opening multiple accounts. Anything to be able to withdraw from one of them given my recent f***ing luck :eek:

    I just want to know what it feels like
     
  20. Sep 1, 2016
  21. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    ha .... go for it .... your in same boat as me at moment even if i could open 100 accounts with the same casino I would still loose right now :D
     
  22. Sep 1, 2016
  23. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Casumo not paying out: head_scratch_final_2.jpg,Sep 1, 2016
     
  24. Sep 1, 2016
  25. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Why not start them early! Saves them from the pitfalls of the industry later on in life ha ha
     
  26. Sep 1, 2016
  27. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    Wow, seriously...OP you just opened new account even though you already have an account with them so you can get free spins for new customer...

    I mean can you do math?

    If every customer keep opening account until they win something from free spins offer, all casino will be bankrupted.
     
  28. Sep 1, 2016
  29. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    It's a pretty good plan. Just open enough accounts until something hits - then withdraw. You can just say that a family member was playing a prank or hackers got into your account(s) :eek:
     
  30. Sep 1, 2016
  31. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton

    The first sarcastic quote which sprang to mind at the time of posting :p

    Didn't get much sleep last night :oops:
     
  32. Sep 1, 2016
  33. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    You should be ashamed of yourself to be honest Jon. I mean 4 and 7 year olds?

    Use a realistic example, like 10 or 12 :eek:
     
  34. Sep 1, 2016
  35. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    You are only allowed to have one account, simple as that.
     
  36. Sep 1, 2016
  37. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    OP probably comes from that super secret dodgy forum from the chance hill thread
     
  38. Sep 1, 2016
  39. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Why would you create multiple accounts on a casino anyway.
    Don't see the point, unless you want to avail of multiple bonusses of the same type.
    In that case it is simple bonus abuse.

    I have never issues with Casumo,they always pay me.
    But then again, I only have 1 account with them. :rolleyes:
     

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