ROSSOFROTH
Banned User - Failure to follow rules concerning p
- Joined
- Sep 1, 2016
- Location
- United Kingdom
Hi Everyone
I recently signed up to casumo casino to use the 20 free spins that they offer on signup. I got lucky and after playing slots for about an hour I was £200 up and had played out my bonus so this money was mine to withdraw. I went to withdraw it and they asked me for photo ID and all this other stuff, which I sent them. In the mean time I had won another £130 on the slots and lost it, so I was back to £200 and decided to withdraw it again. I have now been asked to provide a full bank statement showing all 4 corners, which I will, fair enough, but in the same email they told me that they had confiscated my winnings. Okay, so this was for creating another account... I did have 2 more accounts but no money was won on them and it doesn't say anywhere that multiple accounts are not allowed? I mean shouldn't it stop you in the sign up process if it saw my IP was the same? anyway I'm just wanting to get my £200 as I go on holiday next Wednesday and It would've been a nice little bit of extra money. I think it's unfair how they have used multiple accounts thing against me but what does this have to do with my winnings? Doesn't it just mean my account should've been closed? It was my first account too so it's not like I've created another account after not winning on the free slots... I've emailed them but from reviews I've read I'm guessing I won't be hearing anything back anytime soon haha. I mean it isn't a bad casino and I would happily deposit their to play, but I wanted to get my £200 out before depositing as I didn't want to get f'd over by a stupid bonus that messes up my balance. This deffinitley doesn't make me want to play here now tho and it deffinitley puts me off depositing and giving more money to these crooks. I do not recommend whatever the outcome, but advise on this matter will be appreciated.
Many thanks
Ross
I recently signed up to casumo casino to use the 20 free spins that they offer on signup. I got lucky and after playing slots for about an hour I was £200 up and had played out my bonus so this money was mine to withdraw. I went to withdraw it and they asked me for photo ID and all this other stuff, which I sent them. In the mean time I had won another £130 on the slots and lost it, so I was back to £200 and decided to withdraw it again. I have now been asked to provide a full bank statement showing all 4 corners, which I will, fair enough, but in the same email they told me that they had confiscated my winnings. Okay, so this was for creating another account... I did have 2 more accounts but no money was won on them and it doesn't say anywhere that multiple accounts are not allowed? I mean shouldn't it stop you in the sign up process if it saw my IP was the same? anyway I'm just wanting to get my £200 as I go on holiday next Wednesday and It would've been a nice little bit of extra money. I think it's unfair how they have used multiple accounts thing against me but what does this have to do with my winnings? Doesn't it just mean my account should've been closed? It was my first account too so it's not like I've created another account after not winning on the free slots... I've emailed them but from reviews I've read I'm guessing I won't be hearing anything back anytime soon haha. I mean it isn't a bad casino and I would happily deposit their to play, but I wanted to get my £200 out before depositing as I didn't want to get f'd over by a stupid bonus that messes up my balance. This deffinitley doesn't make me want to play here now tho and it deffinitley puts me off depositing and giving more money to these crooks. I do not recommend whatever the outcome, but advise on this matter will be appreciated.
Many thanks
Ross