Slow Pay Casumo at it again .. withdrawal stuck and live chat is useless

[chiya]

Idk why I even bothered with Casumo, given all that's been reported here. Figured I'd be relatively safe regardless, since I don't highroll so SoW probably isn't coming my way. Well, it probably isn't, but Casumo nonetheless is not paying out and live chat is being useless.

Their rules state 72h max withdrawal time which already is absurd. It's now been over 72 hours and nothing. Live chat is useless, only states that they cannot see any info regarding withdrawals and that I'll be paid out asap. Yeah right.

What am I supposed to do now? I'll definitely stop playing there, but I kinda do need that money that they're holding for whatever reason. If live chat cannot help me how am I supposed to get in contact with whomever can help me?

See Related Threads:

• Cosumo Issues
• The Cosumo Bonanza Slot is Now Live
• Player Protection - Cosumo
• Cosumo Withdrawal Pending
• Cosumo - Jackpot Winners!

 

[Krogilasi]

Casumo used to be my top 2 places to spend my bucks for years. Well about last 2 years it hasn't anymore.

Im not completely done playing in Casumo, but i have minimized my deposits there. Reasons are simple, withdrawal time changes for worse (used to be 24hour max, now you have to wait days usually) and practically no customer service anymore. Even if there are customer service they might get back to you in 24 hours, maybe.. Depends on day. Weekends it seems like casumo are closed (and i mean closed for payments, customer service etc) even they say they are not.

Really wondering the logic to worsen operations this way. Its 2020 and usually companies make their operations even better and not opposite as it looks like happened here.. I would say they need something positive to happen, doesent look really good at the moment..

 

[Kroffe]

Rtp has also changed for the worse (atleast for the swedish market)

 

[gonzo fonso]

i used to play there,i know many that dont anymore,they want to know how many hairs you have up your backside

 

[KasinoKing]

i used to play there,i know many that dont anymore,they want to know how many hairs you have up your backside

Hopefully NONE!

KK

 

[sapit222]

@Louis

 

[chiya]

Maybe public pressure was all it needed but the withdrawal has been finally accepted. After 90 hours...literally unacceptable wait time for a withdrawal. You can be sure I won't be playing here again.

I do hate that one has to post online about their troubles before casino wakes up and does something. What about your average player who won't post online?

 

[colinsunderland]

Sad that a former top casino has descended so far, they are a terrible casino now. Customer service went from excellent to terrible, rep went from good to non existent, sooner they leave the UK the better.

 

[Full tilt]

Casumo used to be one of my most regular haunts with plenty of free spin offers and deposit bonuses until earlier this year when all the offers suddenly dried up, along with the notification that I had a £2500 monthly deposit limit. (I’d never come anywhere close) So I stopped playing till September when I had a deposit bonus out of the blue and struck lucky and withdrew £1100 from a £50 deposit.
Then came the dreaded notification that they wanted to do SOW and I thought here we go with emails back and forth but due credit to them the next morning the money was in my account.
However when I attempted to log in the next day it said my account was suspended and to contact support. I’ve never entered Casumo into my iPad address bar since...

 

[Spikie]

If you read the employee reviews on glassdoor, it seems the founders that built a fantastic company and place to work have moved on , and new management took over earlier in the year.

Looks like all the talent they originally employed have jumped ship too , the stories are of uncaring soulless arrogant managers that are cost cutting and alienating the staff.

Maybe Casumo Louis rep has been part of the cost cutting too ??

 

[me_and_ed]

They are holding up my payment as well, 5.3k sitting as a locked w/d for 3 days now.

 

[sapit222]

So after they changed CEO (2020 august?) the company has gone bad?

 

[Slottery]

So after they changed CEO (2020 august?) the company has gone bad?

Think way before that, many would say.

 

[Eliot85]

What reaylle happend to this casino? Did they get new owners or what. it was a top casino before.Nowdays i only read bad stuff about them.

 

[pinnit2014]

Definitely not the same casino as it was - in my last days of playing there they didn't even respond to any chat support emails which, given their support was one of the better ones, was odd. That's even before the erratic w/d times, the SOW's, the fact they were a relatively decent low roller casino with the deposit 10 get 50 FS etc, that all but disappeared.

Gone from a great casino to a crap one in a relatively short space of time - takes some doing; kudos.

 

[Slottery]

Gone from a great casino to a crap one in a relatively short space of time - takes some doing; kudos.

Think it's not really hard and just not doing things get you this route fast Unfortunately it feels more rule than exception that ones great is somewhere below good in quite short time, no need years. Pitty it happens for many of them which were really liked here as well

 

[The Viking]

with all do respect it baffles me reading about problems with Casumo from Senior members, Meister members etc etc
where have you been for the last couple of years, its been some onging issues with them for way to long
to still being surprised when some issues pop up. vote with your wallet play somewere else

 

[me_and_ed]

with all do respect it baffles me reading about problems with Casumo from Senior members, Meister members etc etc
where have you been for the last couple of years, its been some onging issues with them for way to long
to still being surprised when some issues pop up. vote with your wallet play somewere else

Only speaking for myself but I have not experienced the same issues that a lot of other members have had, they have always been quick and hassle free for me.

 

[The Viking]

Only speaking for myself but I have not experienced the same issues that a lot of other members have had, they have always been quick and hassle free for me.

my point exacly so were the others until sow probs, stalled payouts, etc etc started,
so maybe you got lucky it lasted that long 5k withdrawal is a lot of money for some people, but shouldnt be enough for a casino
to stall a payout hope you get yours soon m8

 

[me_and_ed]

Agreed.

 

[viles]

I had a 1700€ withdrawal stuck on hold for over 3 days and decided to try smaller 200€ withdraws and luckily it worked for me, they were accepted in 1-2hours. Now I'll never play there again, Casumo used to be one of my favourite casinos

 

[chiya]

with all do respect it baffles me reading about problems with Casumo from Senior members, Meister members etc etc
where have you been for the last couple of years, its been some onging issues with them for way to long
to still being surprised when some issues pop up. vote with your wallet play somewere else

Because I've never had there issues myself? If you look closely you'll find complaints about every site by some player or another. Just because people have had trouble at casumo it's not like it's fallen into the rogue pit. They DO pay, I just didn't expect it to take this long. Also most Casumo issues are actually related to Source of Wealth, which doesn't affect me in the least. Likely won't ask for it and if they did I could provide it. I don't know why it's such a big deal to some.

On a related note, my withdrawal from LeoVegas also took about 90 hours and it only got accepted when I went to complain to the live chat for the second time. Like really? withholding a mere 100€ withdrawal for what reason? Are all casinos hoping people just reverse that shit and play it back or something?

Regardless my issue is resolved so I don't know why people keep posting to resurrect this thread to report about their problems.

 

[me_and_ed]

My locked withdrawals are now confirmed......seeing that they do not process on the weekends it was about 36 hrs, not as quick as it used to be but not as bad as some have experienced.

 

[colinsunderland]

Regardless my issue is resolved so I don't know why people keep posting to resurrect this thread to report about their problems.

Because it's a public thread and other people are having the same sort of problem?

 

[chiya]

My locked withdrawals are now confirmed......seeing that they do not process on the weekends it was about 36 hrs, not as quick as it used to be but not as bad as some have experienced.

Imagine being able to lock withdrawals.

The lock feature disappeared quietly ages ago from Casumo without an explanation.

 

[me_and_ed]

Imagine being able to lock withdrawals.

The lock feature disappeared quietly ages ago from Casumo without an explanation.

It's still there, you process your withdrawal and then go to history, it will give you the lock option from there, I do it all the time.

 

[colinsunderland]

It's still there, you process your withdrawal and then go to history, it will give you the lock option from there, I do it all the time.

They removed it for some customers months ago, as they were doing an 'upgrade'. I could launch a full casino site quicker than they can add a lock button back to an account screen

 

[me_and_ed]

They removed it for some customers months ago, as they were doing an 'upgrade'. I could launch a full casino site quicker than they can add a lock button back to an account screen

Must be a UK thing, I still have it here, I locked 2 withdrawals this weekend.

 

[chiya]

Must be a UK thing, I still have it here, I locked 2 withdrawals this weekend.

I'm not in the UK though. I've not had it for months. Personally I don't really need locking as I won't play it back, but if I had locking then just MAYBE they would process w/d quicker as there would be zero chance I'd reverse it which is what I feel like they want you to do with these 72+ hour withdrawal times.

 

[Krogilasi]

I had a 1700€ withdrawal stuck on hold for over 3 days and decided to try smaller 200€ withdraws and luckily it worked for me, they were accepted in 1-2hours. Now I'll never play there again, Casumo used to be one of my favourite casinos

Well this is what i hoped for me as well Didn't work out.

However now 2 full days ago i made over 500€ withdrawal (which should not be that big withdrawal by any means) and its still pending, now over 48 hours. Yesterday i made small deposit again, won smaller amount, made withdrawal and got paid that smaller withdrawal in few hours. But nope not the other. Bigger one is still standing over there and locked.

Because i am one of those who can lock withdrawals and my withdrawal is locked, there is no reason to believe they wait me to play winnings back as it is impossible.

 

[Krogilasi]

Today after it was slowly getting closer to that magical 72hour frame i got email saying my account needs an verification. Nothing new because i have verified myself to Casumo numerous times with different documents, and my SOW is done there also.

Well as i am 100% fully verified customer they honestly should have my documents but however, there might be slight chance that my ID has expired so it could be reasonable to verify my ID again. That is actually why im not pissed at the moment as such.

Well, its done by my side now, gonna see how long they will check that ID photo. Hope they will check it sooner than later. I know casumo do pay, but it starts to get pretty anxious to wait your bucks for days and days.. Gonna update here after i have received my withdrawal.

 

[Krogilasi]

Update:

All done, money has been received. Finally.

They claimed they got a huge backlog etc but ID verification was done just hour or two after i received email saying i need to verificate it. Have to mention verification process was done pretty fast

 

[wesleyhoulihan]

Because I've never had there issues myself? If you look closely you'll find complaints about every site by some player or another. Just because people have had trouble at casumo it's not like it's fallen into the rogue pit. They DO pay, I just didn't expect it to take this long. Also most Casumo issues are actually related to Source of Wealth, which doesn't affect me in the least. Likely won't ask for it and if they did I could provide it. I don't know why it's such a big deal to some.

On a related note, my withdrawal from LeoVegas also took about 90 hours and it only got accepted when I went to complain to the live chat for the second time. Like really? withholding a mere 100€ withdrawal for what reason? Are all casinos hoping people just reverse that shit and play it back or something?

Regardless my issue is resolved so I don't know why people keep posting to resurrect this thread to report about their problems.

I'm still waiting on a £15k withdrawal from last February. Got hit with SOW requests and sent documents after documents. It would take a week or 2 each time for them to respond to my emails and each time they would ask for something else. It got to May and the next request was asking for ID, signed letter and SOW from my girlfriend at the time because they saw transfers on bank statements I had provided. I explained to them that we had since broken up so that would be difficult but they told me that without these I would not get my money. After a lot of effort and stress I got what they needed and provided it to them by email almost 2 weeks ago and stressed the urgency of getting it sorted but I haven't heard from them.

The worst of all this is that I did a full verification in Oct 2019 sending payslips, bank statements etc so they had every chance to set a deposit limit for me that they felt was adequate. Instead, they let me deposit numerous times and then only asking for SOW when I tried to withdraw, stating that my income did not justify my deposits (even though I had sent them bank statements months earlier showing they were affordable)

If anyone reads my experience and still feels compelled to play there then I think they need their head examined. I've played with many, many casinos over the years and never experienced anything even remotely close to the ineptitude of these jokers.

 

[colinsunderland]

You need to report them to the UKGC, they should have resolved this by now.
Casumo are pure scum.

 

[Suvir3]

I have this same problem now.. I did a withdrawl 6.8.2021 in the morning.... today is 8.8.2021 and still the withdrawl stands by pending.. Ir has niw been in status pending over 50+h Customerservice is uselles, they tell me the same "it can take up to +72hours but that is unusually" and there is nothing they or i can do for it.. So here i am thinking will i never even going to get the money frim this casino Casumo.

 

[Krogilasi]

I have this same problem now.. I did a withdrawl 6.8.2021 in the morning.... today is 8.8.2021 and still the withdrawl stands by pending.. Ir has niw been in status pending over 50+h Customerservice is uselles, they tell me the same "it can take up to +72hours but that is unusually" and there is nothing they or i can do for it.. So here i am thinking will i never even going to get the money frim this casino Casumo.

This has been their so called "new norm" for long period already. Specially weekends are bad. There was a time it took over 80+ hours to get approval to my withdrawal. Casumo used to be great place to have fun, but sadly those days are long gone. They are however still reliable for paying your money so i would not worry about it, but surely they are one of the (if not most slow) slowest paying casino out there now.. Not to mention most of those slots they currenlty have lower RTP etc etc..

 

[Suvir3]

This has been their so called "new norm" for long period already. Specially weekends are bad. There was a time it took over 80+ hours to get approval to my withdrawal. Casumo used to be great place to have fun, but sadly those days are long gone. They are however still reliable for paying your money so i would not worry about it, but surely they are one of the (if not most slow) slowest paying casino out there now.. Not to mention most of those slots they currenlty have lower RTP etc etc..

Sad to hear this... i think i have to wait for a long time then.. Not going to get the money today, or tomorrow.... ? ?