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Wow I'm super surprised you even bothered playing with them. A nightmare in the making best of luck.you can always rely on casumo withdrew £500 now pending, they want bank statement but i can still deposit are they having a laugh. will do bank statement and see what they want after a very long wait,
The rep tried his best to be convincing.Why would they? Ultimate business model - allow people to throw a salary into their casino yet, if they're lucky enough to win it back, they, er can't! ?
i have now heard back, they do not accept screenshot of bank account must in pdf format, now i dont know how to do that anyone know how to do it, as i am not tech savvy.i have now sent them an email asking them to be specific on what they require as the document i sent them has all the info they first requested.
hi / if you go online to your ac you can normally download your statement in pdf format /think its standard format anywayi have now heard back, they do not accept screenshot of bank account must in pdf format, now i dont know how to do that anyone know how to do it, as i am not tech savvy.
Hi Dteveboy.casumo has now rejected my pdf statement after saying screen shot rejected needs to be pdf format. i checked pdf and all the info is there for what they are asking, my withdrawal is still sitting there pending after 8 days.i dont have a clue what they are playing at wrong way to treat customers. what is my next step any advice welcome and is there no rep for this shady outfit.
ok last chance will give that a go and if that works ok or i will close account and just wait for them to either do an money laudering review or release funds,they are a joke they ask for something and reject it without saying why whats missing whats wrong im fed up with them rant over (for now).Hi Dteveboy.
You need to download the pdf file and attach it to the e mail. I Had the same problem as you I was just opening the pdf document in my bank statement. They defo want you to send it in a file.
just downloaded file to email, as my account is now suspended so told them i can not see what is missing i have checked statement and all you asked for is there as you cannot be bothered to explain what is missing, that is all i can supply downloaded direct from bank, if not ok close my account and release my pending withdrawal or go down the aml route'ok last chance will give that a go and if that works ok or i will close account and just wait for them to either do an money laudering review or release funds,they are a joke they ask for something and reject it without saying why whats missing whats wrong im fed up with them rant over (for now).
they never asked for months just bank statement with my name and showing at least one casumo deposit, so they got a full statement plus all they asked for.You should be fine now Steve. They asked me for certain months of bank statements, example July. June etc etc, I attached all of them through a separate file, everything was good.
So you should be fine now as long as you have attached a file and of the months they require seprately.
didnt know they had rep i asked but nobody answered, and judging by the way casumo work hes probably keeping of the forum.@steveyboy Is this sorted out or we need rep assistance?
@Casumo Casino last online 30th July so dont think he likes coming in here loldidnt know they had rep i asked but nobody answered, and judging by the way casumo work hes probably keeping of the forum.
correct what a shower of sh@@ePointless pointing to a rep which is useless, shame Stevey didn't look at that thread before he spent, I doubt he would of bothered ?
