Slow Pay Casumo at it again .. withdrawal stuck and live chat is useless

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Idk why I even bothered with Casumo, given all that's been reported here. Figured I'd be relatively safe regardless, since I don't highroll so SoW probably isn't coming my way. Well, it probably isn't, but Casumo nonetheless is not paying out and live chat is being useless.

Their rules state 72h max withdrawal time which already is absurd. It's now been over 72 hours and nothing. Live chat is useless, only states that they cannot see any info regarding withdrawals and that I'll be paid out asap. Yeah right.

What am I supposed to do now? I'll definitely stop playing there, but I kinda do need that money that they're holding for whatever reason. If live chat cannot help me how am I supposed to get in contact with whomever can help me?
 
Casumo is Reviewed at Casinomeister:

Krogilasi

Newbie member
Joined
Dec 4, 2013
Location
Finland / Thailand
Casumo used to be my top 2 places to spend my bucks for years. Well about last 2 years it hasn't anymore.

Im not completely done playing in Casumo, but i have minimized my deposits there. Reasons are simple, withdrawal time changes for worse (used to be 24hour max, now you have to wait days usually) and practically no customer service anymore. Even if there are customer service they might get back to you in 24 hours, maybe.. Depends on day. Weekends it seems like casumo are closed (and i mean closed for payments, customer service etc) even they say they are not.

Really wondering the logic to worsen operations this way. Its 2020 and usually companies make their operations even better and not opposite as it looks like happened here.. I would say they need something positive to happen, doesent look really good at the moment..
 
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chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Maybe public pressure was all it needed but the withdrawal has been finally accepted. After 90 hours...literally unacceptable wait time for a withdrawal. You can be sure I won't be playing here again.

I do hate that one has to post online about their troubles before casino wakes up and does something. What about your average player who won't post online?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Sad that a former top casino has descended so far, they are a terrible casino now. Customer service went from excellent to terrible, rep went from good to non existent, sooner they leave the UK the better.
 

Full tilt

Experienced Member
Joined
Jun 11, 2013
Location
Milton Keynes
Casumo used to be one of my most regular haunts with plenty of free spin offers and deposit bonuses until earlier this year when all the offers suddenly dried up, along with the notification that I had a £2500 monthly deposit limit. (I’d never come anywhere close) So I stopped playing till September when I had a deposit bonus out of the blue and struck lucky and withdrew £1100 from a £50 deposit.
Then came the dreaded notification that they wanted to do SOW and I thought here we go with emails back and forth but due credit to them the next morning the money was in my account.
However when I attempted to log in the next day it said my account was suspended and to contact support. I’ve never entered Casumo into my iPad address bar since...
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
If you read the employee reviews on glassdoor, it seems the founders that built a fantastic company and place to work have moved on , and new management took over earlier in the year.

Looks like all the talent they originally employed have jumped ship too , the stories are of uncaring soulless arrogant managers that are cost cutting and alienating the staff.

Maybe Casumo Louis rep has been part of the cost cutting too ??
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
They are holding up my payment as well, 5.3k sitting as a locked w/d for 3 days now.
 

Eliot85

Newbie member
Joined
Dec 14, 2020
Location
Sweden
What reaylle happend to this casino? Did they get new owners or what. it was a top casino before.Nowdays i only read bad stuff about them.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Definitely not the same casino as it was - in my last days of playing there they didn't even respond to any chat support emails which, given their support was one of the better ones, was odd. That's even before the erratic w/d times, the SOW's, the fact they were a relatively decent low roller casino with the deposit 10 get 50 FS etc, that all but disappeared.

Gone from a great casino to a crap one in a relatively short space of time - takes some doing; kudos.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Gone from a great casino to a crap one in a relatively short space of time - takes some doing; kudos.
Think it's not really hard and just not doing things get you this route fast :) Unfortunately it feels more rule than exception that ones great is somewhere below good in quite short time, no need years. Pitty it happens for many of them which were really liked here as well :(
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
with all do respect it baffles me reading about problems with Casumo from Senior members, Meister members etc etc
where have you been for the last couple of years, its been some onging issues with them for way to long
to still being surprised when some issues pop up. vote with your wallet play somewere else ;) :)
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
with all do respect it baffles me reading about problems with Casumo from Senior members, Meister members etc etc
where have you been for the last couple of years, its been some onging issues with them for way to long
to still being surprised when some issues pop up. vote with your wallet play somewere else ;) :)
Only speaking for myself but I have not experienced the same issues that a lot of other members have had, they have always been quick and hassle free for me.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Only speaking for myself but I have not experienced the same issues that a lot of other members have had, they have always been quick and hassle free for me.
my point exacly so were the others until sow probs, stalled payouts, etc etc started,
so maybe you got lucky it lasted that long ;) 5k withdrawal is a lot of money for some people, but shouldnt be enough for a casino
to stall a payout :) hope you get yours soon m8 :thumbsup:
 
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