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Cassava Still Stealing?

Discussion in 'Bingo!' started by Rossco37, May 7, 2015.

    May 7, 2015
  1. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Hi everyone.

    My name is Ross, I live in a small town in the west of Scotland called Oban.

    I'm new here and wanted to share my bad bingo experience with you all, and also find out if anyone else has/had experienced the same issues with the well known bingo site regulators named Cassava Enterprise.

    Back in 2012 I won in excess of 22 thousand pounds playing on my favorite bingo site named Costa Bingo. In between waiting for the next bingo game to be called, I decided to have a go on one of their 'side games' namely roulette. To cut a long story short, I hit a winning run and eventually amassed winnings of approx £23,000.00! So my problems began........

    Having just won the single biggest amount of my gambling life, I proceeded to withdraw them. The withdrawal procedure on Costa Bingo's site only allow daily withdrawal amounts of up to £1,000. I didn't want to have to spend the best part of a month withdrawing £1,000 per day, so I contacted their customer service department to ask if I could withdraw my winnings all in the one go. The pleasant lady I spoke to said that was no problem and that my withdrawal limit had been lifted and finished the conversation by congratulating me on my big win. She even emailed me to confirm this.

    "Great" I thought and proceeded to get my winnings outta there only to find I could not. So I called again and was informed that their 'security' department were looking into my account as it was quite a vast amount of money and so they will contact me via email should they need any more information. Fine I thought as I hadn't yet sent proof of my age I thought it was probably that they wanted to check. Two days had passed and I hadn't heard a thing from them, so I called again. This time I was told that the security department had found an issue with my account and so had temporarily 'frozen' me out. When I asked why, the women replied "it's just a routine security check" and once more advised me that they would get back to me via email as soon as they can.

    So I try to log into my Costa account only to find I cannot. I phone once again. This time I am told that all correspondence will be done by email from now on from Costa's 'security' department otherwise known as Cassava Enterprise LTD. For those who are unaware of who this company is or what they do, check them out here You must register/login in order to see the link.

    For the next two days I hadn't heard anything, so I emailed Costa and got a reply from a representative from Cassava telling me that I had breached Costa's T's & C's (usual story) when I opened the account. Anyway I'll keep the rest of this brief. Basically email went back & forth between us, each time Cassava coming up with some new lame excuse. I even put an official complaint into the Gibraltar Gambling Commission (where both Costa and Cassava are based) with absolutely no success. Long and short of it is Costa Bingo and Cassava Enterprise stole my winnings unjustly and with no prior notice.

    I would love to hear if other people have had dealings with this rogue company. I noticed one other post regarding Cassava on this site, but not too much was disclosed about them. I have lots of other things to say about this matter and am only now feeling able to post this since the incident back in 2012 due to personal setbacks.

    As I said, I would love to hear from folk who have had similar dealing with these people.

    Ross.
     
    Last edited by a moderator: May 7, 2015
  2. May 7, 2015
  3. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    This is the bit that needs elaborating, what terms did they say you breached exactly?

    • In the event that the Company has reasonable suspicion that you have been taking unfair advantage of the Company's welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the websites owned and/or operated by the Company, then the Company shall have the right to block or terminate your accounts with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account/s or pay any cashouts.

    this term from there site is whats known as "spirit of the bonus" clause, which means if the site think your trying to actually win money they have the right to void all your winnings and close your account, very very rogue.

    This was 3 years ago so you might not be able to answer these questions, but ill ask anyway. Firstly did you play roulette with -any- bonus funds, such as a deposit match, welcome bonus, loyalty bonus ect?

    What were you betting on the roulette table, even money bets ( red/black/odd/evan ect ) or straight up numbers, if numbers how many?

    Was this your first account with them? did anyone else such as a partner have an account with them?

    How did you deposit, what method? did you ever use someone elses card ect?
     
  4. May 7, 2015
  5. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    a little info

    From what i have read here so far the will not discuss player complaints with anyone. kind of a rouge outfit i guess.if you use the search box in the upper right corner of the site a little bit below the log out thing enter the name and do a search you will see a few threads about them come up read thru them and see how you go.
     
  6. May 7, 2015
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I have been bitten by the 'Evil Cassava Vampires' in the past too :(

    No where near the amount you describe, roughly £500 as best I can remember (was during 2011 ish)

    Had accounts with Foxy, Costa, Sing, Hollywood and Cheeky.

    Made regular but small deposits (£10/£20) and played both slots and bingo and also the free bingo which back then ran pretty much 24/7.

    Had been advised of this 'little earner' by a friend and told read the T&C thoroughly before playing, which I did, there was no mention of a limit on the free bingo (which is where I made the majority of my profits)

    Having had several withdrawals paid up to this point and being '4 figures' in profit easily across the sites all of a sudden I go to log in and discover all accounts are 'locked' and a nice Cassava security team' email sitting in my inbox.

    Basically this was full of BS and invented stuff, mainly that I had breached a term regarding the free bingo, which was now limited to 'X' amount of games per week.

    They had 'missed' my Bingo Street account whilst blocking me so I logged in to see that they had changed T&C but no emails, pop ups etc etc to inform players to accept new T&C.

    During numerous e-mails back n forth trying to argue my point I also attached a copy of the T&C (which I had copied n pasted) - the ones I AGREED to when signing up, despite this they still would not budge and have not done so ever since.

    The only 'peace' I found was the fact, as mentioned that I was 'well up' on them, this, despite the emails full of crap from their end is the ONLY reason they blocked me.

    The bottom line is Cassava are money grabbers (so many different bingo skins backs this up) and DO NOT LIKE WINNERS!

    Like a leopard they will never 'change their spots' - CM cannot help either as players are pre warned 'proceed with extreme caution'
     
  8. May 7, 2015
  9. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Latest Update

    Just a 'heads up' to add. Cassava are also running casinos these days and have acquired Netent games too, this is their latest offering, came thru post today, good job I read the 'small print'

    Cassava Still Stealing?: DSC01513.jpg,May 7, 2015

    Will be avoiding ........
     
    1 person likes this.
  10. May 7, 2015
  11. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Hi sigothx1.

    Thanks for your reply. Firstly, in relation to what terms I broke.....

    I am aware of the 'bonus abuse' rule and believe that to be a favorite excuse these sites make in order to keep peoples winnings.
    But the rules they say I broke was that apparently I had more than one active account, which simply is not true. Costa bingo's website used to have a button located next to the login section of there page that read 'reactivate old account' Having not played for well over a year (possibly two) I had naturally forgotten my login details so did indeed reactivate my old account with a new username and password (which they ask you to provide when prompted to do so) As far as I was concerned, no rule breaking took place........they deny they ever had such a button with that option and when I look now, it has conveniently vanished! At the time I wish I had the good sense to take screen shots, but didn't expect this to happen to me.

    They also state that I had previously and deliberately charged back deposits made on, and I quote "a site closely relating to us" meaning another Cassava run bingo site, namely Posh Bingo. This accusation is partly true as sometime in 2010 I was unfortunately the victim of online fraud. Several online accounts were accessed including Paypal, Facebook, Tombola bingo, Posh bingo and Ebay. Money was spent and much damage was done. When I realized what had happened, I reported it to my bank (I could no longer access my online banking either) and they agreed to replace the money that was taken. I received all of the funds that were spent and so case closed I thought. I was THAT worried it would happen again that I destroyed my laptop and invested in a new one.

    No one company was ever targeted by me. I simply reported the fraud to my bank and they replaced the money. At the time, I was unaware of the term 'charge back' but soon became familiar with it after doing a Google search. In their T's & C's, they claim that if a charge back occurs, then said account will be closed and all winnings forfeited. This is fair enough, but surely that should only concern the site you are playing on, not Cassava regulated sites as a whole. The company are actually famous for withholding players money, favorite excuse being bonus abuse. Their reasons for not paying me however are yes, quite different. But what I am struggling to accept is that firstly, they are absolutely wrong about having two active accounts running at the same time, and secondly, the 'charge backs' were never made on THAT site. I never set out to defraud Cassava or anyone for that matter. It was I who was the victim of fraud. My laptop was literally taken over. Whats more, the bank confirmed the IP address of the fraudster who was located in Wales, I live in the west of Scotland, some 600 miles away! Cassava and the Gibraltar Gambling Commission simply do not want to know though. I have heard that these guys are in cahoots (unconfirmed) so winning a case against one of their own is near impossible.

    No I didn't play with bonus funds, it was all my own money.

    I was betting single numbers on roulette. Sorry but I cant remember exactly how many numbers I was placing bets on. However, I do know I didn't cover any where near the whole table.

    The debit card I used to deposit was my own personal one, no other card or deposit type was used.

    I hope these answers your questions. If you need anymore info, just ask.

    Regards,
    Ross.
     
  12. May 7, 2015
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    The bottom line is Cassava are money grabbers (so many different bingo skins backs this up) and DO NOT LIKE WINNERS!
     
  14. May 7, 2015
  15. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Hi jonmincher,

    Yep I'm afraid your right. These guys are literally getting away with theft. And the're doing so by using any excuse they so wish. They must have been rubbing their hands together when they seen the amount I won knowing that they could use the multiple account/charge back excuses against me, which are in this case irrelevant as I only had one reactivated account with then, and the charge backs didn't concern Costa Bingo.

    Thankfully I now have people on board who are trying to help me claim back what is rightfully mine. It's about time these crooks were shut down for good! They simply cannot keep getting away with this.

    Regards,
    Ross.
     
  16. May 7, 2015
  17. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Thanks randomiam I'll check it out :)

    Regards,
    Ross.
     
  18. May 7, 2015
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    There lies your problem. Charge-backs are the absolute worst thing from a casino's point of view, and I have no doubt that is the main reason they confiscated your winnings.
    Pains me to say it, but I think you are totally screwed here :(
    Cassava do have a reputation for pulling "stunts" to confiscate winnings - but here, I think even they have a valid case, even though it was not really your fault. It depends on exactly what their T&Cs say.

    If you are going to gamble ANYWHERE else online in the future, make sure you inform them of this "charge-back issue" and get it in writing that they will accept you as a player BEFORE you deposit. Stick to the Accredited List too - they are the best of the best.

    K
     
    3 people like this.
  20. May 7, 2015
  21. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    KK covered pretty much what i was going to say, you admit charge backs and alltho the reason you give is fair and reasonable, you have to see it from a casinos perspective aswell, for example i work for a casino that has a sister casino ( alot smaller ) if joe bloggs charge backs at either casino, they are immediately banned from BOTH casinos, even if the reason was fraud ect, the casino sees it as lost revenue and does not care what the reason for it was.

    that said, this particular site sounds very roguish, and if they didnt use that excuse im sure they would think of another, the 2-account issue for example.

    as KK stated, if you ever do play online again, it might be worth your time letting support know about previous charge backs, to stop any voiding in the future.
     
  22. May 7, 2015
  23. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Hi KasinoKing.

    I understand more NOW than I did back then about charge backs and how casino and bingo sites are regularly suffering 'losses' (as if) through this practice. Back in 2012, I wasn't aware of this. Whats more, my case for claiming money back was 100% genuine. So if people really do deliberately claim lost deposits back from these sites in a fraudulent manner, then shame on them, because it has cast a suspicious eye on everyone.......even if like me the claim is genuine!

    It would be a valid excuse if it were the actual site the charge backs were made on, but it's not. Surely they cannot use another named site as a reason to persecute me for something that was out-with my control. I won the money on Costa Bingo, the charge backs took place on Posh Bingo. These should be totally different websites, but there not. So it came as a real shock to learn that what was actually happening was that I was playing on virtually the same site. Only some graphics, color layout and name were different. The bingo ball animations were identical. Even though Cassava regulate/own (whatever) both sites, they should still be stand alone and any rule breaking should concern that particular site and that site ONLY.

    I'm going to keep fighting this as I strongly feel I have been treated unfairly by these guys. 23k is a heck of a lot of money to simply ignore. Plus given Cassava's dodgy record, I think I've got a case even if I did unknowingly break some Mickey mouse rules! I wont be treated like an imbecile by crooks like these. Whats more, I now have people who share my view so I'm keeping the faith.

    Regards,
    Ross.
     
  24. May 7, 2015
  25. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    It's a weird one, as Cassava have an interesting arrangement with sites like Costa Bingo, where essentially they provide all the backend, support and transactions. Costa Bingo was originally set up by Mandalay Media and last year purchased by Intertain.

    However, as this is a transaction dispute, you are dealing with the people behind 888.com. A casino very rarely mentioned on CM.
     
  26. May 7, 2015
  27. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Hi conker.

    I actually wrote to 888.com too but surprise surprise they didn't reply. You say Intertain acquired the company, do you know if they deal with the transaction side of things?

    Ross.
     
  28. May 7, 2015
  29. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Yes I agree that if they didn't have the charge back or (according to them) two account excuses, they would have definitely found another one. Probably their favorite excuse of all.......bonus abuse! I mean to use the word 'abuse' just shows how little they respect their loyal players. Rogues for certain! Since 2012 I have become a lot more savvy and cautious about what sites I join. Cassava Enterprise LTD are nothing more than common criminals. I hope that one day Karma bites them on the a**!

    Ross.
     
  30. May 7, 2015
  31. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    Hi Rossco37

    Intertain bought Mandalay Media last year in a fairly big deal;
    You must register/login in order to see the link.

    However, I don't want to give you false hopes, as it is likely they will direct you straight back to Costabingo customer support - ala Cassava.

    You can Pitch a bitch at casinomeister, link below. However, as KasinoKing pointed out, the chargeback issue is not in your favour my friend.
    http://www.casinomeister.com/forums/content.php?r=314-pitch-a-bitch

    Here is Intertain's website - You must register/login in order to see the link., best of luck!
     
  32. May 7, 2015
  33. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Thanks for this conker.

    Yea I know by now not to get my hopes up about anything. This experience has actually put me off online gambling. I very rarely do it these days which is a shame as I really enjoyed it, particularly bingo (what a girl) lol :p

    To tell you the truth it's been that long that I actually don't remember making the charge backs. So much personal tragedy has happened in the last five years that my memory just isn't the same. In fact it had only been ten months since my sisters passing that I won that money. So not only was I grieving, but these fools were making life more difficult than it had to be! Unfortunately I also lost my younger brother last year. But Anyway sorry, this isn't a counselling website, just wanted to share that with you so you can understand why I wont let this matter go. It's made me stronger, strong enough to keep fighting for what is rightfully mine. So what if I charged back money.........it wasn't deliberately meant to damage Cassava's already tarnished reputation. I was robbed so should quite rightfully have gotten my money back. If that put Cassava's nose out of joint, think how I felt. I'll keep fighting even if in the end I get nothing. At the very least it'll give them a very bad name within the online bingo community. A friend of a friend knows someone in national radio, so who knows :thumbsup:

    Ross.
     
  34. May 7, 2015
  35. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    Ross

    It sounds like you have had a very tough time and your dealings with Cassava can not have helped. I truely wish you the best of luck with getting your money back. You seem pretty determined, which is any gambling companies worst nightmare.

    Definitely worth contacting Intertain, as this is a company who have coughed up a big chunk of money for Costa Bingo. I doubt they would be pleased to know there are situations like this occurring that could potentially harm their brand.

    As for online gambling, this is sometimes the problem. True, honest reviews are very hard to come by. Casinomeister is one of the few forums with real credibility. Most sell out to the highest bidder, with little concern for where the player ends up. Unfortunately most of the sites accredited here are casinos, but you might find the odd bingo one.

    conker
     
    1 person likes this.
  36. May 7, 2015
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    A chargebacker is likely blacklisted, and should they check in the case of a big win (or if they haven't at registration) you're SOL'd.
    As for the GLGA, Cassava/888 ARE the Gibraltar LGA.....
     
  38. May 7, 2015
  39. Rossco37

    Rossco37 Newbie member

    Occupation:
    Online Marketer
    Location:
    Scotland
    Thanks conker.

    Yea things have been very difficult, but life goes on.

    As for contacting Intertain.....I am going to do so this very minute but wanted to ask your advice first. Firstly how should I approach them? Should I go straight in with what I initially posted here or mention that I wish to make a complaint regarding Costa first? And do you think I should mention I have posted on many forums and been in touch with people who are only too willing to go public with this? Also would it be Costa I am raising the complaint with or Cassava, or both?

    Any advice would be greatly appreciated conker.

    Ross.
     

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