Casinoeuro Doesn't Pay and Close Account

jobbesy

Dormant account
Joined
Jun 22, 2007
Location
Italia
Hi, i'm a new member and compliment for the forum. I'm from Italy.
I have a problem with CasinoEuro. I deposited in the poker room, i played and then my account was closed because they told that the other player deliberately lose. They call it dumping. I don't know what it means, but i don't know if the other player deliberately lose! I don't know the other player! What can i do? Casinoeuro confiscated my winnings and my deposit! I deposited 220 and won 75 and they confiscated all!! What can i do to take back my money? I don't do any dumping :( Please help me :(
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Hi, i'm a new member and compliment for the forum. I'm from Italy.
I have a problem with CasinoEuro. I deposited in the poker room, i played and then my account was closed because they told that the other player deliberately lose. They call it dumping. I don't know what it means, but i don't know if the other player deliberately lose! I don't know the other player! What can i do? Casinoeuro confiscated my winnings and my deposit! I deposited 220 and won 75 and they confiscated all!! What can i do to take back my money? I don't do any dumping :( Please help me :(
This should really be in the poker complaints section so you could pm casinomeister and ask if he will move it for you.
I did a quick check on Casinoeuro and they look like a legit' operation so it sounds very odd that they would confiscate your deposit as well as your winnings.
Do you have their email explaining why they took this action?
 

jobbesy

Dormant account
Joined
Jun 22, 2007
Location
Italia
Thanks for the answer. The email is
"Non siamo dati i motivi per i quali la decisione sia stata presa; ma i decisioni sono sempre presi dopo aver considerato l'uso del conto. Ci scusiamo per eventuali inconvenienti che questo pu causare.Distinti Saluti
Dana
CasinoEuro Servizio al Cliente"
Traslated in English is
"We haven't reasons for the decision, but the decision are always taken after that we had considered the use of the account. We're sorry for any inconvenient that this can make. Bye
Dana"

So? What can i do? they took my money, how can i have them back? :(
 

jobbesy

Dormant account
Joined
Jun 22, 2007
Location
Italia
They Have my money, what can i do? They don't give me any reason for the confiscation..somebody knows him? :(
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
You could try contacting the Lotteries and gaming authority Malta through their site who I think they are regulated by.
Unfortunately I am pretty sure they do not have a rep here.
Casinomeister is probably aware of this thread but you could try and pm him and ask what you should try next.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hope to have an answer for you shortly. One of their managers will be opening an account in the forum shortly. I'm sure he'll be able to look into this.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
I would expect you will receive a reply in due course.
Do not forget that they have to investigate your case first.
Also casinomeister is looking into it for you so if you have done nothing wrong there is still hope, just hang tight for now.
 

jobbesy

Dormant account
Joined
Jun 22, 2007
Location
Italia
Ok, so i wait :( but i wrote a lot of days ago to the Lottery but they don't answer :( ..thanks a lot casino meister, i hope :notworthy
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Ok, so i wait :( but i wrote a lot of days ago to the Lottery but they don't answer :( ..thanks a lot casino meister, i hope :notworthy
Did you get a response letting you know your message had been received?
If not I would write again and make sure you incude as much information as possible as well as your contact details.
I do not know how worthwhile this organisation is but at least you are going through official lines.
Your best bet may be casinomeister but since this group are not represented here his influence may be limited.
Than again if anyone can, he can, wait and see.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Yes, I forgot Casinomeister said they have a rep opening account here soon.
You should know more soon.
 

Mallorca

Experienced Member
Joined
Dec 27, 2004
Location
Stockholm
Casino Euro is a good casino.They don`t close accounts without a reason.
If you haven`t commited fraud they will reopen your account and pay you.
Good luck!!
 

jobbesy

Dormant account
Joined
Jun 22, 2007
Location
Italia
No...what can i do? is there a contact here of casinoeuro? what can i do? Casinoeuro doesn't answer to my email anymore... :(
 

Mallorca

Experienced Member
Joined
Dec 27, 2004
Location
Stockholm
Yes,there is a Casino representative here at Casinomeister.
Just click on Casino Contacts,his user name is: CasinoEuro_Rep.
Send him a message.
 

jobbesy

Dormant account
Joined
Jun 22, 2007
Location
Italia
Thanks, i wrote to him. But why doesn't he answer here? he had never answer... is serious this casino? :(
 

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