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Casinoeuro Doesn't Pay and Close Account

Discussion in 'Poker Complaints' started by jobbesy, Jun 25, 2007.

    Jun 25, 2007
  1. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    Hi, i'm a new member and compliment for the forum. I'm from Italy.
    I have a problem with CasinoEuro. I deposited in the poker room, i played and then my account was closed because they told that the other player deliberately lose. They call it dumping. I don't know what it means, but i don't know if the other player deliberately lose! I don't know the other player! What can i do? Casinoeuro confiscated my winnings and my deposit! I deposited 220 and won 75 and they confiscated all!! What can i do to take back my money? I don't do any dumping :( Please help me :(
     
  2. Jun 25, 2007
  3. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    This should really be in the poker complaints section so you could pm casinomeister and ask if he will move it for you.
    I did a quick check on Casinoeuro and they look like a legit' operation so it sounds very odd that they would confiscate your deposit as well as your winnings.
    Do you have their email explaining why they took this action?
     
  4. Jun 26, 2007
  5. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    Thanks for the answer. The email is
    "Non siamo dati i motivi per i quali la decisione sia stata presa; ma i decisioni sono sempre presi dopo aver considerato l'uso del conto. Ci scusiamo per eventuali inconvenienti che questo pu causare.Distinti Saluti
    Dana
    CasinoEuro Servizio al Cliente"
    Traslated in English is
    "We haven't reasons for the decision, but the decision are always taken after that we had considered the use of the account. We're sorry for any inconvenient that this can make. Bye
    Dana"

    So? What can i do? they took my money, how can i have them back? :(
     
  6. Jun 27, 2007
  7. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    They Have my money, what can i do? They don't give me any reason for the confiscation..somebody knows him? :(
     
  8. Jun 27, 2007
  9. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    You could try contacting the Lotteries and gaming authority Malta through their site who I think they are regulated by.
    Unfortunately I am pretty sure they do not have a rep here.
    Casinomeister is probably aware of this thread but you could try and pm him and ask what you should try next.
     
  10. Jun 27, 2007
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hope to have an answer for you shortly. One of their managers will be opening an account in the forum shortly. I'm sure he'll be able to look into this.
     
  12. Jun 28, 2007
  13. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    Ok thank you, i hope...thanks:notworthy
     
  14. Jun 28, 2007
  15. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    I wrote to the Lotteries and gaming authority Malta but i don't receive any answer :(
     
  16. Jun 28, 2007
  17. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    I would expect you will receive a reply in due course.
    Do not forget that they have to investigate your case first.
    Also casinomeister is looking into it for you so if you have done nothing wrong there is still hope, just hang tight for now.
     
  18. Jun 29, 2007
  19. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    Ok, so i wait :( but i wrote a lot of days ago to the Lottery but they don't answer :( ..thanks a lot casino meister, i hope :notworthy
     
  20. Jun 29, 2007
  21. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Did you get a response letting you know your message had been received?
    If not I would write again and make sure you incude as much information as possible as well as your contact details.
    I do not know how worthwhile this organisation is but at least you are going through official lines.
    Your best bet may be casinomeister but since this group are not represented here his influence may be limited.
    Than again if anyone can, he can, wait and see.
     
  22. Jun 29, 2007
  23. Mallorca

    Mallorca Experienced Member

    Occupation:
    Night job
    Location:
    Stockholm
    Casino Euro is back to the accredited casinos list !!!!:thumbsup:
     
    1 person likes this.
  24. Jun 30, 2007
  25. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Yes, I forgot Casinomeister said they have a rep opening account here soon.
    You should know more soon.
     
  26. Jun 30, 2007
  27. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    Yes...and it closes accounts? ;(
     
  28. Jun 30, 2007
  29. Mallorca

    Mallorca Experienced Member

    Occupation:
    Night job
    Location:
    Stockholm
    Casino Euro is a good casino.They don`t close accounts without a reason.
    If you haven`t commited fraud they will reopen your account and pay you.
    Good luck!!
     
  30. Jun 30, 2007
  31. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    They don't give reason for the accuse of dumping... it's not serious
     
  32. Jul 2, 2007
  33. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Anymore news on this yet?
     
  34. Jul 3, 2007
  35. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    No...what can i do? is there a contact here of casinoeuro? what can i do? Casinoeuro doesn't answer to my email anymore... :(
     
  36. Jul 3, 2007
  37. Mallorca

    Mallorca Experienced Member

    Occupation:
    Night job
    Location:
    Stockholm
    Yes,there is a Casino representative here at Casinomeister.
    Just click on Casino Contacts,his user name is: CasinoEuro_Rep.
    Send him a message.
     
  38. Jul 4, 2007
  39. jobbesy

    jobbesy Dormant account

    Occupation:
    student
    Location:
    Italia
    Thanks, i wrote to him. But why doesn't he answer here? he had never answer... is serious this casino? :(
     

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