1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Blueprint Error Game Top Cat at CasinoEuro - Long resolving time

Discussion in 'Online Casinos' started by hoff1985, Jun 6, 2017.

    Jun 6, 2017
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hi Guys,

    i reported last thursday or friday an error in the Blueprint Game Top Cat at CasinoEuro. I triggered the bonus round and won 100 EUR. But i coldn't collect. So i entered the round again and it says "open game round" i see the 100 EUR but then it crashes again and it gives me an "unresolvable server error". Reported it to CasinoEuro and they said they have to check with the provider.

    Now it's Tuesday and they still say they wait for a reply from the provider. Since yesterday i was able to open the game again and it seems that the open game round has dissapeared, so did my 100 EUR, official response is still they wait for a replay from the provider.

    While i get it that this can take a while, shouldn't it possible to get an answer within a few days? Did anyone else had similar experiences?
     
  2. Jun 7, 2017
  3. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Today Wednesday, CasinoEuro is still waiting for an answer from Blueprint Gaming (Provider).

    PS: I tried to write to the Rep first, but unfortunately Betsson-Group which is the rep doesn't accept any private messages in the forum (didn't know that accredited casinos are allowed to not take PM's here)
     
  4. Jun 7, 2017
  5. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    They have to take PM message, there inbox may be full which does not look good

    I had this problem once on netent starbust, only time I had 3 wilds expand and no matter what I did it just restarting the game, sometimes it would play out than crash at the last spin and restart, what happend at the end was net ent or the casino restart the game and I was compensated a very small amount, this was at betat or there sister site whch I no longer play as they banned me after complaint on here

    I tried different browsers, different computer, but still no good, but if they have reset the game than they no dam well what you had won or should of won
     
  6. Jun 7, 2017
  7. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    No the inbox is not full, that would be a different message the message says:


    The following errors occurred with your submission

    Betsson-Group has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

    If you are trying to send this message to multiple recipients, remove Betsson-Group from the recipient list and send the message again.
     
  8. Jun 7, 2017
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    They don't seem to have a rep at the moment, not sure how they can be accredited with no rep :confused:
     
  10. Jun 7, 2017
  11. Lemon

    Lemon Full Member

    Location:
    Skinton-on-sea
    It's hard to believe that they won't have a record of what you won and therefore you should get your money. Did you take any screenshots or videos?

    Piss-poor that they haven't resolved the issue yet.

    I had problems on BGO a few years back with a couple of NetEnt games. If you triggered the feature and waited a while before starting it your session would time-out and when you reloaded the game your feature would be gone. The first time it happened they managed to find out what my total win was and repaid it. The second time it happened they couldn't find anything so they asked NetEnt what the feature average was for that slot and then paid me it, which again was fair enough but still a hassle.
     
  12. Jun 7, 2017
  13. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    I'm sure they have. I even submitted the screenshots via chat. What pisses me off is that it takes so long..... So they confirmed that they have sent this on Saturday morning to the Provider, now it's Wednesday and they say "we are still waiting for an answer from the provider". Interestingly the game round was open though for abut 3 days, and the day before yesterday when i opened the game there was no open game round, so they did something but obvisiouly still didn't provide any feedback.

    Regarding the other topic: Betsson-Group was definitely the correct rep in the past, is that not valid anymore? And if it still is it would be nice if he changes to settings to receive PM's again.
     
  14. Jun 7, 2017
  15. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    https://www.casinomeister.com/forum...ntroduction-new-casino-rep-betsson-group.html

    They have no rep at present - see above
     
  16. Jun 7, 2017
  17. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Got an update, still no news regarding my win though :)


    Thank you for your patience and cooperation.

    I'm sending you a little update in your ongoing case with us, the game should now be available for you again if you want to keep playing on it. The gameround that has been reported will no longer disrupts the gameplay so you should be able to keep playing as expected.

    We are still working on a final solution regarding the missing winning and we will get back to you once we have another update.

    Finally I want to thank you yet again for your patience and understanding. Do not hesitate to contact us again if you have any further questions along the way.
     
  18. Jun 8, 2017
  19. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Asked chat again this morning, answer was the same:

    "We are still waiting for a reply from the provider". Tomorrow it's a week since i reported this.
     
  20. Jun 8, 2017
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yes, there does seem to have been a disconnect between the old Betsson rep leaving and the new person coming on. She has said in PMs that she's available but clearly that loop hasn't quite closed yet: work in progress.
     
  22. Jun 8, 2017
  23. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Thanks Max.

    I'm still surprised how it can take a week for a provider to check one single game round, and the Betsson Group as one of the largest casino group can't generate enough pressure that maybe after 3-4 days somebody on the provider site actually looks at the case. I was used to really get great service at all Betsson Group casinos in the past, but that's just sad.
     
  24. Jun 8, 2017
  25. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    RESOLVED

    I asked chat to contact the Management and see then things starting to move real fast.

    A few hours later i received a long answer from Management, the missing win (although it is still not confirmed by the provider) and some on top as a compensation.

    Case closed ;-)
     
  26. Jun 12, 2017
  27. Betsson-Group

    Betsson-Group Accredited Casino Representative

    Occupation:
    Betsson Group
    Location:
    Malta
    Hello,

    I wanted to take some time to update to this thread even tho this issue was already resolved. We indeed had a problem within my profile after changing the rep here ending up me not being able to either receive nor send PM's but this should be solved now.
    My apologies for not being able to help you out in this but going forward you are more than welcome PM me in any similar issues.

    Kind regards,
    Henna
    Affiliate manager
    Betsson group
     
  28. Jun 12, 2017
  29. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Glad it got solved. I feel sorry for some of these casino's because the slot provider will actually ignore them sometimes..which is weird because they make their money from the casino's. Try dealing with playtech. I had the same issue as you and slotsmillion tried to get in contact with them but they told them they dont track lost games. Which was an obvious lie. They were too lazy to bother.

    Im still quite skeptical about what happened. I triggered the 10x and 15 spins on great blue. Only to be told playtech says they cant track bonus rounds so there is no way to know what I won. the casino gave me $200.

    Weird.
     

Share This Page