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Casino Rewards

Discussion in 'Online Casino and Poker Complaints - old section' started by umberto, Feb 5, 2006.

    Feb 5, 2006
  1. umberto

    umberto Dormant account

    These guys are incredible. I have 20$ as comp points in my account and when i tried to exchange them for casino chips a message apeared that my comp points conversion is temporary suspended.

    After sending an email here is the response :


    This is absolutely unelievable. I ve only joined 1-2 of their casinos and never played there a lot. But these guys seem not to know how to make bussiness. I told them to close all my accounts with them and that I ll go somewhere they want me as a player....
     
  2. Feb 5, 2006
  3. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    They are very quick to cut folks off from bonuses and redeeming comp points.

    In my case it was instant. Immediatley after I redeemed the sign-up bonus for chips (before I even started playing), my access to using comp points and bonuses was halted.
     
  4. Feb 5, 2006
  5. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    Here is another one. I only played at one of their casinos(Golden Tiger) made a first deposit and happened to win. I was then declined the first deposit bonus:


    We regret to inform you that your use of promotional chips has been temporarily suspended.

    Unfortunately, due to promotional abuse in the past, the casino has been forced to take precautionary steps to ensure that players do not take advantage of promotional offers without ever risking their own funds.

    To exchange your points for casino chips simply deposit and play at any of your Casino Rewards partner casinos. Your points should be available to you soon!

    If you feel you have reached this page in an error or if you have any questions please contact our 24 hour, 7 days a week call center either by email at This email is not visible to you. or through our toll free numbers on our contact sheet.
     
    1 person likes this.
  6. Feb 5, 2006
  7. umberto

    umberto Dormant account

    This is the standard message of their system Zoozie.
    These guys should be avoided untill they decide or manage to act professionally....
     
  8. Feb 6, 2006
  9. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    The best thing to do with a place like this is take the first bonus and run.
     
  10. Feb 6, 2006
  11. umberto

    umberto Dormant account

    I ve never seen this before. These guys are incredible. They closed all my accounts after my request of course. They did not bother to give me my comps or at least try to persuade me to stay as their player. What amazes me is that i ve not received a lot of bonuses from them neither i chased their bonuses. The sum of the bonuses must be 100-150$, not more.

    I wonder: do i cost less than the 20$ comp points that they would have given me? If i had a company like this I would try to keep my players. This is the wise to do from all aspects... What if a player had won a few bucks from comps and the other day deposited thousands??

    Anyway, Casino rewards are out of the game for me. They used to be better when I first learned them. It's a pity they ve taken the wrong road.

    CASINO REWARDS....:sniper:BYE BYE
     
  12. Feb 6, 2006
  13. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    umberto i see you mentioned accounts (plural), can i ask did you try to claim sign-up bonuses at more than one ?

    if you did, are you aware that you have broken the T+C's for that group as you are not allowed more than one sign-up bonus.
     
  14. Feb 6, 2006
  15. umberto

    umberto Dormant account

    Scrollock, that's what seemed strange to me... I opened two accounts with them years before. 3 or more.... There were no such terms those years. Then i register an account in casino classic before a few days. Claiming bonuses??? Are you serious..? These guys bonuses are a joke with all the attached wagering requirements......
     
  16. Feb 6, 2006
  17. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    On a personal opinion casino rewards needs to be put on the not recommended list at best the rogue list.
     
    1 person likes this.
  18. Feb 6, 2006
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Agreed! :thumbsup:

    With their ridiculous bonus rules, actions as detailed above, and totally un-contactable (or at least - totally not answering customers e-mails, answering phones or having 'Live Chat' turned on) customer service, these guys have showed themselves to be the least reputable of ALL the Microgaming casinos. :mad:

    I strongly urge everyone to steer well clear of all 'Casino Rewards'* casinos.

    (*That name - some sort of sick joke?)
     
    1 person likes this.
  20. Feb 7, 2006
  21. umberto

    umberto Dormant account

    All I want is new players to see these posts and avoid some casinos at least at first while they are inexperienced. The good ones must be promoted, as done in this forum, and the shit ones must be kicked away.
     
  22. Feb 7, 2006
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Daft CS

    Seems their marketing are unaware that players may not claim a bonus at more than one casino. Despite me ignoring them for ages, I am still sent promotions encouraging me to open an account and take a new bonus at the new casinos (Captain Cooks etc). These are not spam, they come from Casino Rewards themselves, clearly this is deliberate deceptive marketing on their part to existing players who have registered at their first Casino Rewards casino. The write-up for how the rewards system itself works is based on the idea that players will join more than one casino, and will have bonuses at more than one casino (it lists bonuses in a "by casino" listing, and classes them as usable in "any" or "specific" casinos). This is hardly a system designed for a one bonus per individual person within the whole group!
    Fortune Lounge have the same type of centralised comping account, but there is no suggestion from them that it is one bonus per individual over the whole group.
    I am also concerned that this group have been able to hold SlotJunkies events, how will they treat a player of one of their casinos who opens another account at Golden Tiger to play in SlotJunkies (I think I can guess "your ability to redeem comp points has been temporarily suspended............").
     
    1 person likes this.
  24. Feb 7, 2006
  25. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    Same here. They suspended me ages ago, but they still send me promotions at least once a week. There's no hint anywhere that you're only allowed to play at one casino.

    Either there's no communication whatsoever between marketing and promotions, or else they're deliberately trying to mislead people.
     
  26. Feb 7, 2006
  27. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    that is absolutly spot on, the whole concept of casino rewards is playing at several different sites and then pooling your bonuses and loyalty points, as you say they have a different site where all your accounts are linked in together.

    i dont know about the rest of the world, but in the UK loyalty cards are often called "reward cards" and they can be used several different shops, but you pool your points, which can then be used to be spent in any of the shops participating in the rewards when you reach a certain level.

    till you pointed this out vinyl i had completly missed it, it is the concept of this group and they even advertise it in their name i.e. "casino rewards" if they are not going to live up to it, they could at least change their name.

    i myself am bonus banned from there, i attempted to redeem a second bonus and accept that it was my own fault for not reading the terms and conditions about only being allowed one sign up bonus across the whole group.

    but surely its not that difficult to change the line of computer code that locks you out to "you are not entitled to redeem more than one sign up bonus, but you may still particpate in the rest of casino rewards scheme"

    rather than the "your banned, you filthy bonus whore, dont come back" or whatever else it says this effect.
     
  28. Feb 7, 2006
  29. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    It is not just that you can only play at one site. They don't even give you the offers they advertise at the first site.

    I only signed up at one Casino Rewards site at first. There was a sign up bonus. It also says "Get another $20 totally FREE just for making a deposit using NETeller or Click2Pay". OK, I got the sign-up bonus.

    But when I went to redeem the extra Neteller bonus, I go the screen that says my bonuses are locked and I should deposit and play at one of their partner casinos. So I went and deposited at one of their partner casinos. But I found myself still locked out from redeeming comp points and bonuses.

    The extra bonus Neteller bonus is simply a scam.

    If they had not locked me out, they probably would have found I am not a bonus 'abuser'. I play regularly at Roxy Palace and 32red with and without bonuses.
     
  30. Feb 7, 2006
  31. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia

    :lolup:
     
  32. Feb 15, 2006
  33. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    This place seems to be going downhill. Refusing to give you bonuses they "award" you, carrying over wagering requirements despite losing all your money and bonus....too many other options.
     
  34. Mar 26, 2006
  35. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    i had the same experience with CR

    i was able to get their $110 bonus and the $20 neteller bonus at Lucky Emperor by moving it into my account ASAP. then when i gained $40 in further bonus they locked it, and when I called to inquire politely, they treated me like a criminal. a little while later, I hit my first royal flush there playing VP. I cashed out to neteller without problem, but they won't get a shot to get any of that win back unless they change their ways.

    they seem to encourage their affiliates to market them all together implying that the same player could play all their bonuses.
     
    Last edited: Mar 26, 2006
  36. Mar 28, 2006
  37. hermanikann

    hermanikann Dormant account

    Occupation:
    Office Work
    Location:
    Germany
    Casino Classic

    I have problems with casino classic. I played the frem money transferd the 200 and made a deposit of 20. I then wagered all of it 15 times at cyberstud like the terms said I could. Now the have changed the terms and says poker need to wager 30 times. But they changed it after my cashout. Are they allowed to do that?

    Here are the mails from them.

    We are contacting you regarding your recent withdrawal which is being refunded back to your casino account. The reason for this is that you have not yet met wagering requirements.
    In accordance with our general terms & conditions, as posted on our website, you are required to wager the credits placed in your account as well as any deposit required to earn that bonus prior to any withdrawal. This does not mean that you can't win with your credits, only that you must wager this amount before withdrawing.
    The equation you must follow is (Amount purchased + bonus) x fifteen (15) for all games except Blackjack, Video Poker and Power Poker which require thirty (30) times turnover.
    Using the promotional bonus for no risk wagers or to wager on Roulette, Progressive Roulette, Sic Bo, Baccarat, or Craps does not fulfill your obligation with regard to the total amount wagered prior to withdrawal.
    Please note that doubling up on any game at the casino will not count towards your wagering requirements


    and

    Please be advised that Cyberstud is regarded as a form of poker. Hence you have to wager approximately double the amount that you have already.
    The equation you must follow is (Amount purchased + bonus) x fifteen (15) for all games except Blackjack, Video Poker and Power Poker which require thirty (30) times turnover.
    Using the promotional bonus for no risk wagers or to wager on Roulette, Progressive Roulette, Sic Bo, Baccarat, or Craps does not fulfill your obligation with regard to the total amount wagered prior to withdrawal.

    Please note that doubling up on any game at the casino will not count towards your wagering requirements.

    and

    Your wagering status is as follows to date;

    Total wagered to date 3,582
    Total admin to date 200
    Min Purchase 20
    Still to wager at 30 type games 3,018
    Still to wager at 15 type games 1,509


    You need to meet these wagering requirements before you can make a withdrawal as per the terms and conditions of the Casino.

    I do not know what to do???
     
  38. Mar 28, 2006
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland

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