Casino On Net will steal your deposit and winnings

[fortuneriver]

That is what they did to me. I deposited 200$ and receive their signed up bonus. Since i used Neteller to deposit i had to wager 10.000$ before cashin.
I played a roulette and had some luck there - i reached 1000$. Then i moved to play blackjack. After 4000 wager my balance was already 500+$. Then i stopped and decided to take a break and to come playing later. And later my account was locked. Not even locked- system said to me that password and usernames are wrong. So i thought that may be i forgot my password so i wrote to the casino. Here is their reply:

Dear xxxxx,

This is James W. from the Operations Department at Cassava (Gibraltar)
Ltd. Cassava (Gibraltar) Ltd operates "Reef Club Casino".

This Email is to inform you of the blocking of your account owned and
operated by 888.com.

Routine checks of your account revealed that your are attempting to
abuse our 1st deposit bonus scheme.

In the event that the Company believes a user is abusing or attempting
to abuse a bonus or other promotion, or is likely to benefit through
abuse or lack of good faith from a gaming policy adopted by the Company,
then the Company may, at its sole discretion, deny, withhold or withdraw
from any user any bonus or promotion, or rescind any policy with respect
to that user, either temporarily or permanently, or terminate that
user's access to the Service and/or block that user's account.

Therefore, as per our Terms and Conditions, we have permanently blocked
your accounts with our sites.

Please refrain from opening any new accounts with our sites, as any
deposits made on new accounts will not be refunded, and any cashout
requests made will not be honored.

Regards,
James W.
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net

I never saw nothing more ridiculous in my whole life. They take my 200$ and 300$ of my winnings just because they call it bonus abuse. But what is bonus abuse? Playing roulette and blackjack is a bonus abuse? I wrote an email to them explaining that i don't understand why they do that. And this morning i received a reply:

Dear xxxxx,

I am Henry M from the Operations Department at Cassava Enterprises
Gibraltar Ltd.

I am contacting you in regards to your email.

With regards to your account, this has been reviewed and the decision to
permanently discontinue your membership still stands.
This decision is final and has only been taken after careful
consideration of all factors involved.

Please note that your deposits are being returned to you.

Therefore, I ask you to refrain from opening any further accounts as
they too will be blocked and any deposits made will not be refunded.

Also please note that we consider the matter concluded and no further
correspondence will be entered concerning this matter.

Regards,

Henry M
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net
Fax: +350-59975



They took 300$ of my winnings and all this because...I don't know why. What i did wrong?
I sent an email to ecogra. But they are silent until now. What can i do?

 

[Webzcas]

They can do this I am afraid, it is within their right. As long as you got your deposit back, chalk it up to experience and move on.

Anyhow, no such loss, as you may want to check out 888 Rogued

 

[nafanny29]

Well unless the "abuse" is multiple accounts or other fraud, I cannot see how you can possibly abuse a bonus of $200 with a 10000 turn and come out winning. Even if you bet red and black on roulette and cover the Zero, you would still show a average loss of more than the $200 bonus.

Assuming the OP is not a fraudster what the heck is up with 888.com. They have huge advertising going on in the UK and they act like this. Amazing.

 

[The Dude]

My suggestion is to contact Tex Rees at eCOGRA to find out what exactly happened here:

You do not have permission to view link Log in or register now.

 

[fortuneriver]

Well unless the "abuse" is multiple accounts or other fraud, I cannot see how you can possibly abuse a bonus of $200 with a 10000 turn and come out winning. Even if you bet red and black on roulette and cover the Zero, you would still show a average loss of more than the $200 bonus.

Assuming the OP is not a fraudster what the heck is up with 888.com. They have huge advertising going on in the UK and they act like this. Amazing.

I don't think that i am a fraudster. I deposited, i played, i won some money (not really won- i had to finish 6000 more in wagers). And then i am returned my deposit and my winnings are confiscated. And their explanation says that i abused the bonus. Which means- i won with the bonus? Is that the meaning of the word "abuse" by Casino on Net? And what if i lost my deposit and the bonus playing the same games and the same style? Would they call it "honour" the bonus?

 

[fortuneriver]

My suggestion is to contact Tex Rees at eCOGRA to find out what exactly happened here:

You do not have permission to view link Log in or register now.

i sent my complaint to this organization yesterday. Until now no response. I will wait.

 

[The Dude]

And yesterday was a Sunday, I'd be a bit more patient.

 

[nafanny29]

I don't think that i am a fraudster. I deposited, i played, i won some money (not really won- i had to finish 6000 more in wagers). And then i am returned my deposit and my winnings are confiscated. And their explanation says that i abused the bonus. Which means- i won with the bonus? Is that the meaning of the word "abuse" by Casino on Net? And what if i lost my deposit and the bonus playing the same games and the same style? Would they call it "honour" the bonus?

If thats the situation and you have followed all the t&cs then I totally agree with you, in fact if thats the case then the casino is acting fraudulently themselves.

I hope that you get a favourable resolution from them via Casinomeisters suggested contact.

 

[Simmo!]

Quite impressive they allow Blackjack and Roulette in their wagering games though.

 

[nafanny29]

Quite impressive they allow Blackjack and Roulette in their wagering games though.

True but if they really are locking accounts that win they might as well allow coin tossing

 

[chuchu59]

Other than what I deem the fairest BJ games, I have never been a fan of CON. Lousy graphics,slow payment and worst of all they do not accept players from Hong Kong anymore. Not that I care too much anyway. However, the title of this thread is misleading. Just when did steal your deposit? If they didnt, dont say so.

 

[fortuneriver]

Other than what I deem the fairest BJ games, I have never been a fan of CON. Lousy graphics,slow payment and worst of all they do not accept players from Hong Kong anymore. Not that I care too much anyway. However, the title of this thread is misleading. Just when did steal your deposit? If they didnt, dont say so.

you are right. At the end they decided to pay my deposit back. But in the beginning they just locked my account and didn't intend to pay me any money. The account stayed closed for 2 or 3 weeks before i visited it again. Just after my email 2 days ago they agreed to give me my deposit back. So, theoretically, they are ready to eat your deposit as well as your winnings.

 

[fortuneriver]

The latest email i received from Casino On Net.

Dear xxx,

I am Stuart from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd., and I am writing in response to your email relating to
your Casino-on-Net account with the username "xxxxxxx".

xxxxx, many thanks for your email.

Having reviewed your account I note that your initial deposit is being
returned to you. As such you personally have suffered no loss during
your membership of our site.

However, the balance of your bankroll will not be given to you as this
was gained via abuse of our Bonus award scheme.

I trust that this clarifies our position to you.

Regards, Stuart Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net

Here they clearly state- i abused their Bonus award scheme. Now, to all the people who are going to make a deposit at Casino On Net and to claim their sign up bonus: you better don't play the roulette and blackjack games there. These game are abusing "Bonus award scheme". Although you will not find any single word about this in the casino's Terms and Conditions. And I am still NOT sure if you can play any other games with their bonus without abusing mysterious "BONUS AWARD SCHEME". The best advice for those depositing there and claiming the bonus- lose your deposit and bonus. Then, for sure, you will not have any problems!
Ridiculous!

 

[Webzcas]

However, the balance of your bankroll will not be given to you as this
was gained via abuse of our Bonus award scheme.

How is this exactly termed as bonus abuse? I have reread the thread and I am really trying to get my head round this. Can someone explain this to me, as all this is proving to me is to adopt a policy of refusing all bonuses period.

 

[chuchu59]

you are right. At the end they decided to pay my deposit back. But in the beginning they just locked my account and didn't intend to pay me any money. The account stayed closed for 2 or 3 weeks before i visited it again. Just after my email 2 days ago they agreed to give me my deposit back. So, theoretically, they are ready to eat your deposit as well as your winnings.

I think they didnt mean to steal your deposit but they are soooooo slow in payments/service that they recently relayed to you that your deposit will be refunded. You may have to wait for another week or 2 before seeing the refunds in your account. Sigh!

 

[Linus]

When I first read this, I assumed roulette was not allowed - that's the way it works at virtually every casino I've ever heard of.

However, if roulette is allowed, and they seized your winnings anyway, then they're simply abusing their bonus policy.

If a casino keeps your money when you lose, and also keeps it when you win, there's no reason for anyone to play there.

 

[fortuneriver]

Finally, i got a reply from ecogra representative. He asked me not to advertise this case on the forums until it is solved. So, I stop writing in this thread until the situation is cleared up.

 

[KasinoKing]

Other than what I deem the fairest BJ games, I have never been a fan of CON. Lousy graphics,slow payment and worst of all they do not accept players from Hong Kong anymore. Not that I care too much anyway. However, the title of this thread is misleading. Just when did steal your deposit? If they didnt, dont say so.

That's not what their T&C's say:-

For our Members in Finland, Hong Kong, Moldova, Poland, Russia, Sweden, Ukraine, Estonia, Hungary and Thailand Initial Deposit Welcome Bonuses may be Cashed Out only after an amount totaling no less than 50 times the Bonus amount has been wagered.

fortuneriver; Please remember to come back & tell us what the reason is for their actions. As stated in other posts, ALL games are allowed in WR. They say low-risk bets do not contribute to meeting WR - but don't say you lose your bonus & winnings if you play this way!

This 'We're keeping your money because you did something wrong, but we're not going to tell you what it was' nonsense just does not wash with me. That is not the response of a reputable casino - especially the 'biggest in the world'.

Depending on the outcome of this case I may well decided to stop promoting CON on my site, and make clear to them the reason why.

 

[fortuneriver]

That's not what their T&C's say:-



fortuneriver; Please remember to come back & tell us what the reason is for their actions. As stated in other posts, ALL games are allowed in WR. They say low-risk bets do not contribute to meeting WR - but don't say you lose your bonus & winnings if you play this way!

This 'We're keeping your money because you did something wrong, but we're not going to tell you what it was' nonsense just does not wash with me. That is not the response of a reputable casino - especially the 'biggest in the world'.

Depending on the outcome of this case I may well decided to stop promoting CON on my site, and make clear to them the reason why.

Thank you KK,

I promise i will inform the forum about the end of this story. Even if they will prove that i am wrong, and that I really abused their sacred bonus. I can't imagine that at the moment, but who knows...may be...

 

[chuchu59]

That's not what their T&C's say:-



fortuneriver; Please remember to come back & tell us what the reason is for their actions. As stated in other posts, ALL games are allowed in WR. They say low-risk bets do not contribute to meeting WR - but don't say you lose your bonus & winnings if you play this way!

This 'We're keeping your money because you did something wrong, but we're not going to tell you what it was' nonsense just does not wash with me. That is not the response of a reputable casino - especially the 'biggest in the world'.

Depending on the outcome of this case I may well decided to stop promoting CON on my site, and make clear to them the reason why.

Several months ago CON sent me an e-mail informing me that they dont accept players from Hong Kong anymore but for all the hassle I am going through they are crediting me a princely bonus of $5 to play at Pacific Poker.
Other than the mediocrity of this amount, playing at PP is worthless because you cant cash out to neteller even though you used this method to deposit at CON. Actually, through a ND of $10 ,I managed to get it up to $300 but they didnt allow me to withdraw.

Back on CON, I never bothered to check their website so the position could have changed yet again.

 

[ergopro]

True but if they really are locking accounts that win they might as well allow coin tossing

Playtechs actually have that one...

 

[kengam]

you received that email because you or someone with your name or Neteller number signed up with them before and got the bonus. It is that simple. Ecogra may find out maybe not, but I guarantee you that the casino will not budge on this either way.

 

[fortuneriver]

And here comes the "help" from ECOGRA:

Dear xxxxx,



We have investigated your query with the casino and have made the following findings;



26th March 2006 you opened an account with Casino On Net and deposited $200 via NETeller. You then received a match-up Sign-On Bonus of $200. Twenty minutes later, a Reef Club Casino account was opened (also owned and operated by Cassava Enterprises Ltd) and $200 was deposited via NETeller, and matched by a $200 Sign-On Bonus.

27th March 2006, you played one round of Roulette on your Reef Club Casino account, betting $200, which was lost. You then cashed out your original $200 deposit which was paid according to the Cash-out Policy.

27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

You contacted the casino on 7th May to ask why you were unable to login to your account. You were resent the message advising you why your account was blocked. Your original deposit for $200 was returned to your NETeller account the same day.



The following are extracts from the casinos Bonus Policy and Terms and Conditions respectively;



Point 10:

"In the event of abuse, Casino-on-Net reserves the right to discontinue the Member's Casino-on-Net Membership and to prevent the Member from accessing the Casino in the future."



Section 9(ii):

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."



Bearing the above in mind, it is my opinion that your dispute is invalid.



Kind Regards,

Tex Rees

I am in shock! Please, advise me - what should i do now. Casinomeister and others, what is your opinion about this dispute's result? Do you suppose it is fair? What they call abuse in my case? I think it is only me winning there.

 

[Webzcas]

Now 888 are not exactly my casino of the month at the moment but:

26th March 2006 you opened an account with Casino On Net and deposited $200 via NETeller. You then received a match-up Sign-On Bonus of $200. Twenty minutes later, a Reef Club Casino account was opened (also owned and operated by Cassava Enterprises Ltd) and $200 was deposited via NETeller, and matched by a $200 Sign-On Bonus.

27th March 2006, you played one round of Roulette on your Reef Club Casino account, betting $200, which was lost. You then cashed out your original $200 deposit which was paid according to the Cash-out Policy.

27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

This does look like it could be validly construed by the casino as bonus abuse to me. Sorry that's just my take on this and I appreciate it is not what you want to hear.

I would if I were you chalk this up to experience and learn from it. At least you haven't lost your deposit.

 

[fortuneriver]

Now 888 are not exactly my casino of the month at the moment but:





This does look like it could be construed as bonus abuse to me. Sorry that's just my take on this and I appreciate it is not what you want to hear.

I would if I were you chalk this up to experience and learn from it. At least you haven't lost your deposit.

Please, find any place at their terms that is saying that one cannot use their bonus that way. Actually, you can see that they paid me when i cashed in my deposit at Reef club. They paid because it is their rules that let me withdraw my funds even if i lose the bonus (it is same risk free bonus as at Intercasino). And why they refer me to the Reefclub casino? If i would have violated any Reef club's rules- they should have return my withdrawal at Reef club back to the account and to ask me to comply with the rules. Instead- they pay my withdrawal at Reef club and steal my 700$ winnings at Casino on Net...