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Casino On Net will steal your deposit and winnings

Discussion in 'Online Casino and Poker Complaints - old section' started by fortuneriver, May 8, 2006.

    May 8, 2006
  1. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    That is what they did to me. I deposited 200$ and receive their signed up bonus. Since i used Neteller to deposit i had to wager 10.000$ before cashin.
    I played a roulette and had some luck there - i reached 1000$. Then i moved to play blackjack. After 4000 wager my balance was already 500+$. Then i stopped and decided to take a break and to come playing later. And later my account was locked. Not even locked- system said to me that password and usernames are wrong. So i thought that may be i forgot my password so i wrote to the casino. Here is their reply:

    Dear xxxxx,

    This is James W. from the Operations Department at Cassava (Gibraltar)
    Ltd. Cassava (Gibraltar) Ltd operates "Reef Club Casino".

    This Email is to inform you of the blocking of your account owned and
    operated by 888.com.

    Routine checks of your account revealed that your are attempting to
    abuse our 1st deposit bonus scheme.

    In the event that the Company believes a user is abusing or attempting
    to abuse a bonus or other promotion, or is likely to benefit through
    abuse or lack of good faith from a gaming policy adopted by the Company,
    then the Company may, at its sole discretion, deny, withhold or withdraw
    from any user any bonus or promotion, or rescind any policy with respect
    to that user, either temporarily or permanently, or terminate that
    user's access to the Service and/or block that user's account.

    Therefore, as per our Terms and Conditions, we have permanently blocked
    your accounts with our sites.

    Please refrain from opening any new accounts with our sites, as any
    deposits made on new accounts will not be refunded, and any cashout
    requests made will not be honored.

    Regards,
    James W.
    Operations Department
    Cassava (Gibraltar) Ltd.
    This email is not visible to you.


    I never saw nothing more ridiculous in my whole life. They take my 200$ and 300$ of my winnings just because they call it bonus abuse. But what is bonus abuse? Playing roulette and blackjack is a bonus abuse? I wrote an email to them explaining that i don't understand why they do that. And this morning i received a reply:

    Dear xxxxx,

    I am Henry M from the Operations Department at Cassava Enterprises
    Gibraltar Ltd.

    I am contacting you in regards to your email.

    With regards to your account, this has been reviewed and the decision to
    permanently discontinue your membership still stands.
    This decision is final and has only been taken after careful
    consideration of all factors involved.

    Please note that your deposits are being returned to you.

    Therefore, I ask you to refrain from opening any further accounts as
    they too will be blocked and any deposits made will not be refunded.

    Also please note that we consider the matter concluded and no further
    correspondence will be entered concerning this matter.

    Regards,

    Henry M
    Operations Department
    Cassava (Gibraltar) Ltd.
    This email is not visible to you.
    Fax: +350-59975




    They took 300$ of my winnings and all this because...I don't know why. What i did wrong?
    I sent an email to ecogra. But they are silent until now. What can i do?
     
    Last edited: May 8, 2006
  2. May 8, 2006
  3. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    They can do this I am afraid, it is within their right. As long as you got your deposit back, chalk it up to experience and move on.

    Anyhow, no such loss, as you may want to check out 888 Rogued
     
  4. May 8, 2006
  5. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Well unless the "abuse" is multiple accounts or other fraud, I cannot see how you can possibly abuse a bonus of $200 with a 10000 turn and come out winning. Even if you bet red and black on roulette and cover the Zero, you would still show a average loss of more than the $200 bonus.

    Assuming the OP is not a fraudster:eek: what the heck is up with 888.com. They have huge advertising going on in the UK and they act like this. Amazing.
     
  6. May 8, 2006
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    My suggestion is to contact Tex Rees at eCOGRA to find out what exactly happened here:
    You must register/login in order to see the link.
     
  8. May 8, 2006
  9. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    I don't think that i am a fraudster. I deposited, i played, i won some money (not really won- i had to finish 6000 more in wagers). And then i am returned my deposit and my winnings are confiscated. And their explanation says that i abused the bonus. Which means- i won with the bonus? Is that the meaning of the word "abuse" by Casino on Net? And what if i lost my deposit and the bonus playing the same games and the same style? Would they call it "honour" the bonus?
     
    Last edited: May 8, 2006
  10. May 8, 2006
  11. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    i sent my complaint to this organization yesterday. Until now no response. I will wait.
     
  12. May 8, 2006
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And yesterday was a Sunday, I'd be a bit more patient.
     
  14. May 8, 2006
  15. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    If thats the situation and you have followed all the t&cs then I totally agree with you, in fact if thats the case then the casino is acting fraudulently themselves.

    I hope that you get a favourable resolution from them via Casinomeisters suggested contact. :thumbsup:
     
  16. May 8, 2006
  17. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Quite impressive they allow Blackjack and Roulette in their wagering games though.
     
    1 person likes this.
  18. May 8, 2006
  19. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    True but if they really are locking accounts that win they might as well allow coin tossing:lolup:
     
  20. May 8, 2006
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Other than what I deem the fairest BJ games, I have never been a fan of CON. Lousy graphics,slow payment and worst of all they do not accept players from Hong Kong anymore. Not that I care too much anyway. However, the title of this thread is misleading. Just when did steal your deposit? If they didnt, dont say so.
     
  22. May 8, 2006
  23. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis

    you are right. At the end they decided to pay my deposit back. But in the beginning they just locked my account and didn't intend to pay me any money. The account stayed closed for 2 or 3 weeks before i visited it again. Just after my email 2 days ago they agreed to give me my deposit back. So, theoretically, they are ready to eat your deposit as well as your winnings.
     
    Last edited: May 8, 2006
  24. May 8, 2006
  25. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    The latest email i received from Casino On Net.

    Dear xxx,

    I am Stuart from the Operations Department at Cassava Enterprises
    (Gibraltar) Ltd., and I am writing in response to your email relating to
    your Casino-on-Net account with the username "xxxxxxx".

    xxxxx, many thanks for your email.

    Having reviewed your account I note that your initial deposit is being
    returned to you. As such you personally have suffered no loss during
    your membership of our site.

    However, the balance of your bankroll will not be given to you as this
    was gained via abuse of our Bonus award scheme.

    I trust that this clarifies our position to you.

    Regards, Stuart Operations Department
    Cassava (Gibraltar) Ltd.
    This email is not visible to you.


    Here they clearly state- i abused their Bonus award scheme. Now, to all the people who are going to make a deposit at Casino On Net and to claim their sign up bonus: you better don't play the roulette and blackjack games there. These game are abusing "Bonus award scheme". Although you will not find any single word about this in the casino's Terms and Conditions. And I am still NOT sure if you can play any other games with their bonus without abusing mysterious "BONUS AWARD SCHEME". The best advice for those depositing there and claiming the bonus- lose your deposit and bonus. Then, for sure, you will not have any problems!
    Ridiculous!
     
    Last edited: May 8, 2006
  26. May 8, 2006
  27. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    How is this exactly termed as bonus abuse? I have reread the thread and I am really trying to get my head round this. Can someone explain this to me, as all this is proving to me is to adopt a policy of refusing all bonuses period. :confused:
     
    2 people like this.
  28. May 8, 2006
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    I think they didnt mean to steal your deposit but they are soooooo slow in payments/service that they recently relayed to you that your deposit will be refunded. You may have to wait for another week or 2 before seeing the refunds in your account. Sigh!
     
  30. May 8, 2006
  31. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    When I first read this, I assumed roulette was not allowed - that's the way it works at virtually every casino I've ever heard of.

    However, if roulette is allowed, and they seized your winnings anyway, then they're simply abusing their bonus policy.

    If a casino keeps your money when you lose, and also keeps it when you win, there's no reason for anyone to play there.
     
    1 person likes this.
  32. May 8, 2006
  33. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    Finally, i got a reply from ecogra representative. He asked me not to advertise this case on the forums until it is solved. So, I stop writing in this thread until the situation is cleared up.
     
  34. May 8, 2006
  35. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    That's not what their T&C's say:-

    fortuneriver; Please remember to come back & tell us what the reason is for their actions. As stated in other posts, ALL games are allowed in WR. They say low-risk bets do not contribute to meeting WR - but don't say you lose your bonus & winnings if you play this way! :eek:

    This 'We're keeping your money because you did something wrong, but we're not going to tell you what it was' nonsense just does not wash with me. That is not the response of a reputable casino - especially the 'biggest in the world'.

    Depending on the outcome of this case I may well decided to stop promoting CON on my site, and make clear to them the reason why.
     
  36. May 9, 2006
  37. fortuneriver

    fortuneriver Dormant account

    Occupation:
    assistant
    Location:
    polis
    Thank you KK,

    I promise i will inform the forum about the end of this story. Even if they will prove that i am wrong, and that I really abused their sacred bonus. I can't imagine that at the moment, but who knows...may be... :)
     
  38. May 9, 2006
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Several months ago CON sent me an e-mail informing me that they dont accept players from Hong Kong anymore but for all the hassle I am going through they are crediting me a princely bonus of $5 to play at Pacific Poker.
    Other than the mediocrity of this amount, playing at PP is worthless because you cant cash out to neteller even though you used this method to deposit at CON. Actually, through a ND of $10 ,I managed to get it up to $300 but they didnt allow me to withdraw.

    Back on CON, I never bothered to check their website so the position could have changed yet again.
     

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