- Joined
- Sep 21, 2009
- Location
- Durham, NC
I have an odd situation going on with Casino Extreme and I am looking for some help.
I used a bonus code which had a $10 max bet rule. I won, without violating the rule. I put a withdraw request into the cashier, spoke to Live Chat, was told everything was in order. Assuming my withdrawal was being processed, I went back to playing... this time, increasing my bet size. I was shocked to then get an email saying my previous withdrawal was under review for violating rule:
7.1.23. Terms of the promotions are in effect until a withdrawal is made from the promotion
They said that because they had not yet fully processed the request (even though I assumed they did), I violated the terms.
What is usually an honest casino is totally surprising me here. I had already made playthrough requirements, made the withdrawal and spoke to support. What more can a Player do?
More info on this casino can be found here.
I used a bonus code which had a $10 max bet rule. I won, without violating the rule. I put a withdraw request into the cashier, spoke to Live Chat, was told everything was in order. Assuming my withdrawal was being processed, I went back to playing... this time, increasing my bet size. I was shocked to then get an email saying my previous withdrawal was under review for violating rule:
7.1.23. Terms of the promotions are in effect until a withdrawal is made from the promotion
They said that because they had not yet fully processed the request (even though I assumed they did), I violated the terms.
What is usually an honest casino is totally surprising me here. I had already made playthrough requirements, made the withdrawal and spoke to support. What more can a Player do?
More info on this casino can be found here.