Resolved Casino Extreme refusing to pay, anyone know of a rep?

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Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
7.1.23. Terms of the promotions are in effect until a withdrawal is made from the promotion

So the player cleared wagering, stuck to the rules and made a withdrawal. Leaving this open to when YOU process or verify it leaves this open to abuse.

Abuse from your end - meaning you can apply that vague term to your liking.

Do your terms explicitly state they cannot continue playing? I mean the rules no longer apply as wagering was completed. Do your terms state that the withdrawal must be processed?

As the OP said, he fulfilled his part. I read the rule as merely hitting the withdrawal button. Please point me to the part about it being processed in your terms.

Nate
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
Some casinos in the USA can make rules as they go. We have limited to no recourse. I have never used the PAB service but it is great we have something. Until regulations most (not all players) will continue to play and hope if a win is achieved the with draw process will go smooth. That is not always the case. This makes me very sad for the OP. I hope a different out come for him. As for me i sometimes play RTG mostly on a free chip these days. I stick to one casino and bite the bullet. There are only 2 choices IMO , quit or keep playing knowing what could happen. I really wish you luck and WTG on your win.
 

cappync

King of the Crappy Bonus Round
PABnonaccred
Joined
Sep 21, 2009
Location
Durham, NC
I appreciate all your input. I gathered all of your well thought out points and sent one final email to @Casino Extreme management hoping they will reconsider. I also opened a PAB ticket to see if maxd and crew can help me out.

As a final thought, I have never had any issues with this group at all. I like playing there and they are the fastest paying group I have access to. I only play a few places and I like to build trust relationships. Hopefully, this arbitrary and capricious term is less nefarious than it seems and this will provide them an opportunity to clarify it for future players.
 

Bloatgoat

Disabled Account (contact Admin)
webby
Joined
Nov 29, 2017
Location
Somewhere
I have an update... They contacted me and said they would honor my original withdrawal request ($4000) BUT they were only doing that in appreciation of my loyalty and would be removing my remaining balance ($2501).

I would really appreciate some advice here... do I have a legit gripe?
Just take the 4 grand. I saw players completely being booted off the platform including their winnings confiscated.
 

Casino Extreme

Official Rep for Casino Extreme
Joined
Feb 25, 2015
Location
Serbia
Hello Cappync ,

Please do not take the 4k and forget about $2501..

I have to apologize as I was misinformed because you had a balance of $7700 and not $3700 ($4000 ) that is why I thought I was doing a favor, Instead, it looked I wanted to screw you.

I have added it back to your account, and thanks to @KasinoKing who has opened my eyes on this case . Thing is that I don't see the pending amount when checking globally so i had to search manually bet by bet when the violation started.

Once again I apologize and hope you understand it was not intentional in any way. I try to deal with every case fairly however sometimes it takes a lot more time and stress to get it right.

Feel free to PM me in case you need any assistance.

Kind regards
Mikey
Casino Management
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Some casinos in the USA can make rules as they go. We have limited to no recourse. I have never used the PAB service but it is great we have something. Until regulations most (not all players) will continue to play and hope if a win is achieved the with draw process will go smooth. That is not always the case. This makes me very sad for the OP. I hope a different out come for him. As for me i sometimes play RTG mostly on a free chip these days. I stick to one casino and bite the bullet. There are only 2 choices IMO , quit or keep playing knowing what could happen. I really wish you luck and WTG on your win.
People here constantly moan and criticise the UKGC if it wasn’t for the measures they have put in place we’d still be putting up with the crap the OP has been put thru.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Very glad to see we got the right result in the end :thumbsup:
I was fairly sure it must have been some sort of misunderstanding, because I have been playing at Extreme since 2011 & promoting them since 2014 and they have always been top class in every respect.
Thanks Mikey!

KK
 

Reckless Bets

Newbie member
Joined
Feb 3, 2018
Location
US
Glad to see this had a good ending but I'm confused what caused this in the first place. When you clear wagering requirements from a bonus and the funds are 100% yours to withdraw, why in the world would any of those rules associated with the bonus still exist?
 

Casino Extreme

Official Rep for Casino Extreme
Joined
Feb 25, 2015
Location
Serbia
Dear CM Members,

Instead of replying to one be one, I would like to express my opinion on how it should be done and why we implement the rule up until the balance is zeroed.

Simply use the bonus win withdraw and take all your money, that why we said up until withdrawal is made, that said that is not clear enough. We will review the terms and make them clearer again.

If you wish to play further because you believe that clearing out the wagering is enough , please PM me our contact pit boss because you start overheating or play restricted games.

I wish i can explain better , the markets are different, and offering high bonuses brings more terms in place.



Kind regards
Mikey
Casino Management
 

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