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Casino Estrella not paying!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by beaker654, Jan 8, 2015.

    Jan 8, 2015
  1. beaker654

    beaker654 Dormant account

    Occupation:
    security
    Location:
    uk
    Hi there, I am looking for some advice. I recently registered and played on casino estrella, I deposited a fair sum of money however my luck was in and I withdrew 1000 euro. This was last week. I have checked on a daily basis to see what was happening with my withdrawal. I sent in all verification docs as required and have been told they are fine but still no payout. I have been in contact with live chat who continually tell different stories about why I haven't been paid. They are now telling me that they are changing payment provider and they won't start paying out until next Monday (12th jan) is this right, I am worried that they won't pay as they seem to be playing silly games. I asked the live chat why they can accept deposits but can't payout, surely they shouldn't be operating if they are unable to pay players! So far the worst experience I've ever had from a casino! Any help would be great!
     
  2. Jan 8, 2015
  3. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
  4. Jan 8, 2015
  5. beaker654

    beaker654 Dormant account

    Occupation:
    security
    Location:
    uk
    thanks

    Thank you. They are a nightmare. I hoped they would have a rep on here that could sort the problem or at least explain what's going on a bit better than the customer support!
     
  6. Jan 8, 2015
  7. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Casino named after Swedish Crisps (chips in Swedish/Danish) They do taste yum yum but seriously that name calls for stay clear :D
     
  8. Jan 9, 2015
  9. C-Sharp

    C-Sharp Full Member

    Occupation:
    Soundtechnician
    Location:
    Sweden
    Or perhaps that Estrella means "Star" in spanish?
     
  10. Jan 9, 2015
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Anagram of 'last reel' ??
     
  12. Jan 14, 2015
  13. beaker654

    beaker654 Dormant account

    Occupation:
    security
    Location:
    uk
    Hi guys I wrote a thread last week about casino estrella, I have had a withdrawal sitting with them since last Monday, the 4th I believe. They still haven't paid. Their support constantly tells me to be patient that they have a backlog but refuse to tell me when I will be paid my winnings. Do they have a representative on casino meister? Can you help? Any advice would be greatly appreciated.
     
  14. Jan 15, 2015
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You should have posted again in this thread - not start another new one on the same issue - that is frowned upon on the forum :(

    Casinos Reps are listed under "i-Gaming Reps" in the menu bar at the top of the forum - and no, Estrella don't have one here.

    If anyone could help with this not well known Betsoft casino, they probably would have by now.
    If you think you've got as far as you can trying to sort the problem yourself, then you can Pitch-A-Bitch:
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
    Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.
    (Estrella are NOT on those lists - so you can PAB)

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    KK
     
    Last edited: Jan 15, 2015
    1 person likes this.
  16. Jan 15, 2015
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Do not cross post. Thank you.
     
  18. Jan 20, 2015
  19. beaker654

    beaker654 Dormant account

    Occupation:
    security
    Location:
    uk
    casino estrella have now paid!

    Hi folks, casino estrella have now paid my winnings. Many thanks.
     
    4 people like this.

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