Casino Complaint Cash funds and bonus funds issue at Gate777

Blessed111

Newbie member
PABinit
Joined
Apr 16, 2020
Location
Otorohanga
Where you cash funds reach $0.07 and then $0.00 and bonus released which that $0.07 rolls into your bonus balance ($10) $9.57 Doesnt your cash funds get depleted as the game you are playing is minimal $0.50 bets ? So you should only be waging your bonus funds now ? This little $0.07 is the excuse to the reason my $10k was confiscated but I'm disputing it to the best of my will I need some advise . . Has anyone had this happen to them before ? 20200315_065347.jpg
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
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Right - I have added the casino name to your thread and made it a complaint which it appears to be as you are disputing the issue? So you have had 10k withheld over a 0.07 carry-over which has according to your image not been cleared as you progressed through your spins. I would suggest using the PAB service after maybe explaining the problem a little more expansively.

Submit Your Online Casino Complaint - Casinomeister
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I don't understand the complaint properly but its clear the 0.07 was used along with a 0.43 to make a 0.50 spin with no win, therefore the next bet was solely from whatever funds were being used last (bonus?)
Why have they taken your $10k? Whats the actual reason?
 

Blessed111

Newbie member
PABinit
Joined
Apr 16, 2020
Location
Otorohanga
Ok the reason I had 10k confiscated was they reckoned I breached the terms and conditions while stepping over $5 bet was the welcome bonus was in play ( 4th stage of welcome bonus )Defenly wasnt a welcome bonus. Was my 13th deposit . But weather of not it was a welcome deposit I had to wager my $20 deposit and my $10 bonus . $30 × 35 = $1050. 1st of all your cash funds and bonus funds are separate. With the $20 deposit funds after spinning away for some time on rugby star on $0.50 and $1.00 bets my cash balance went to a low $0.07. Lowest bet on rugby star is $0.50. So when cash balance reached $0.07 cash balance should have been depleted which u can see the $0.00. When cash balance hits $0.00 that's cash balance done ‍♀ so theres no cash to wager. Only bonus. So with my bonus funds I have to wager $10.00 ×35 = 350. . That's correct?
 

Blessed111

Newbie member
PABinit
Joined
Apr 16, 2020
Location
Otorohanga
In other words I done $926 worth of bets before I stepped my bet up to $10 with the bonus funds. . As my cash funds reached the $0.07 -$0.00. Because there were no cash funds to wager wouldn't I only have to wager my bonus funds ? So $10 ( bonus) × 35 =$350 ? What Gate777 have done is they have used my $0.07 of my cash funds to roll over into my bonus funds which is there excuse of my breach :(
 

Blessed111

Newbie member
PABinit
Joined
Apr 16, 2020
Location
Otorohanga
I don't understand the complaint properly but its clear the 0.07 was used along with a 0.43 to make a 0.50 spin with no win, therefore the next bet was solely from whatever funds were being used last (bonus?)
Why have they taken your $10k? Whats the actual reason?
So they have used my 0.07 of the last of my cash funds 2 rollover into my bonus funds which gave me $10.93 bonus. Where at this stage the 0.07 cash funds are meant to depleted so I would only have to wager the bonus. They are using this $0.07 as a reason of my confiscated of $10k
 

Blessed111

Newbie member
PABinit
Joined
Apr 16, 2020
Location
Otorohanga
I'm so confused with how they have ruled out there wagering requirements. I know cash funds and bonus funds are separate. When my $20 cash funds were over at $0.07 I had no cash funds to wager. So when the $10 bonus came into play is it resetted so I have to wager the original $20 and the $10 bonus =$1050 all over again ? Or just the bonus $10 × 35 = $350.
I managed to get this bonus wagered up to $646.57 within 35mins of ligit bets. This is where Gate777 believed I breached as this is when I stepped bets up to $10. I did just over 30 spins on $10 bets with NO wins bringing my balance down to $285.17 . At $285.17 is where the bonus funds were released and the wagering done. Realistically I fulfilled wagering requirements before I did $10 spins
Screenshot_20200513-170815_Office.jpg
 

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xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
This forum seems to be saying good things to the casino
Many of them try to irritate you with stupid replies so that you can violate forum rules.
On May 7th, I was confiscated by the bitstarz casino with the false bonus rules.
The people in the forum are trying to avoid the fact that I have said that I have met the betting amount required by the casino
This forum will only have pimps who are in the same spot as the casino
 

Blessed111

Newbie member
PABinit
Joined
Apr 16, 2020
Location
Otorohanga
This forum seems to be saying good things to the casino
Many of them try to irritate you with stupid replies so that you can violate forum rules.
On May 7th, I was confiscated by the bitstarz casino with the false bonus rules.
The people in the forum are trying to avoid the fact that I have said that I have met the betting amount required by the casino
This forum will only have pimps who are in the same spot as the casino
Hey thanks for taking the time to read my ticket .
So why exactly were there reason to confiscate your money and what where your terms and conditions? Its unbelievable, it has taken me 10 months of going through my gameplay and disputing to figure out there reason of breach . And Gate777 are in the wrong and I'm defenly not at breach. I have disputed this with The Pogg but now cos the complaint has already being closed before I figured it out it's to late for any further information on my behalf . So unfair :( I'm having good faith in the casinomeister
 

xiaozhuzhu

New Member
PABnoaccred
Joined
May 12, 2020
Location
china
Hey thanks for taking the time to read my ticket .
So why exactly were there reason to confiscate your money and what where your terms and conditions? Its unbelievable, it has taken me 10 months of going through my gameplay and disputing to figure out there reason of breach . And Gate777 are in the wrong and I'm defenly not at breach. I have disputed this with The Pogg but now cos the complaint has already being closed before I figured it out it's to late for any further information on my behalf . So unfair :( I'm having good faith in the casinomeister
Their bonus rules confiscated my winnings
But my bet amount meets their terms
I won 1000 $ in the online blackjake betting amount can meet the 0.9 $ bonus ·
"Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%."
I plan to go to this platform to complain
"Casino.guru"
I also hope that the casinoomeister is fair
Not an advertising platform
casinomeister seems to be delaying your complaint
I hope that you and players will be treated fairly, rather than being looted by the casino in various strange ways
 

Blessed111

Newbie member
PABinit
Joined
Apr 16, 2020
Location
Otorohanga
Defenly seems your in the same boat as me. Dont give up disputing until you recieve your money. Do everything in your will , I am . It's not fair
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
This forum seems to be saying good things to the casino
Many of them try to irritate you with stupid replies so that you can violate forum rules.
On May 7th, I was confiscated by the bitstarz casino with the false bonus rules.
The people in the forum are trying to avoid the fact that I have said that I have met the betting amount required by the casino
This forum will only have pimps who are in the same spot as the casino
maybe you should watch how you talk about forum members. No one here is a pimp. For anyone.
if you want to continue using the forum I would stay clear of these type of accusations with no basis. don’t know what you’re problem was but I’m pretty sure the members here tried to help Cuz this is what most of us do.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Their bonus rules confiscated my winnings
But my bet amount meets their terms
I won 1000 $ in the online blackjake betting amount can meet the 0.9 $ bonus ·
"Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%."
I plan to go to this platform to complain
"Casino.guru"
I also hope that the casinoomeister is fair
Not an advertising platform
casinomeister seems to be delaying your complaint
I hope that you and players will be treated fairly, rather than being looted by the casino in various strange ways
how is casinomeister delaying your complaint. Pls stop making statements that have no basis...
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Their bonus rules confiscated my winnings
But my bet amount meets their terms
I won 1000 $ in the online blackjake betting amount can meet the 0.9 $ bonus ·
"Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%."
I plan to go to this platform to complain
"Casino.guru"
I also hope that the casinoomeister is fair
Not an advertising platform
casinomeister seems to be delaying your complaint

I hope that you and players will be treated fairly, rather than being looted by the casino in various strange ways
Why would Casinomeister delay his complaint?.
 

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