Book of Dead - 5000x - 100k€ Win

Hi *****,
I am writing to inform you that we have had to close your account for the time being.
We have found that there was a major bug on the account and affected the gameplay.
For this reason, we will not be continuing to pay the winnings, however we understand you may not have been responsible therefore will not ask for the rest of the winnings back.
If you require more information you can come on live chat or reply to this email.
Kind regards,
Osiris Casino


(Talking about my winnings from two months ago ...)
 
Have you been in contact with Play'n GO about this?
They may be interested since the casino claims the slot is faulty...
You do not have permission to view link Log in or register now.


I may be mistaken, but I do believe another slot provider paid out on a win in similar circumstances.
I just can't find the thread right now.

Good luck!
 
Have you been in contact with Play'n GO about this?
They may be interested since the casino claims the slot is faulty...
You do not have permission to view link Log in or register now.


I may be mistaken, but I do believe another slot provider paid out on a win in similar circumstances.
I just can't find the thread right now.

Good luck!

I emailed PlayNGo , like 5 times now. I never received an email from them.
 
Have you been in contact with Play'n GO about this?
They may be interested since the casino claims the slot is faulty...
You do not have permission to view link Log in or register now.


I may be mistaken, but I do believe another slot provider paid out on a win in similar circumstances.
I just can't find the thread right now.

Good luck!


they claimed " My account " had a major bug ... whatever that means. Obviously trying to think of anything to say too cover their tracks.
 
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they claimed " My account " had a major bug ... whatever that means. Obviously trying to think of anything to say too cover their tracks.

I have a contact for Play'n Go and have just e-mailed him asking him to take a look at this thread and confirm that the PNG slots at Osiris are genuine and if so can he confirm the win in question was normal and not as a result of an 'error'. I think we know the answer already to at least one of those questions, but we'll see if he can shed more light on it. Either way it won't help the OP as Osiris has it's own place in the 1668/JAZ hall of shame but it would be nice to expose more filthy lies from Osiris casino.
 
I have a contact for Play'n Go and have just e-mailed him asking him to take a look at this thread and confirm that the PNG slots at Osiris are genuine and if so can he confirm the win in question was normal and not as a result of an 'error'. I think we know the answer already to at least one of those questions, but we'll see if he can shed more light on it. Either way it won't help the OP as Osiris has it's own place in the 1668/JAZ hall of shame but it would be nice to expose more filthy lies from Osiris casino.

When I had the win, they removed all the playngo games after a few days ... then about a week and half later they put them back.
 
When I had the win, they removed all the playngo games after a few days ... then about a week and half later they put them back.
Why? To replace the fakes with real, or to make it 'look good' as if something were really wrong or replacing them with lower RTP models to reduce the risk of another 'lucky' player occurring?
 
Why? To replace the fakes with real, or to make it 'look good' as if something were really wrong or replacing them with lower RTP models to reduce the risk of another 'lucky' player occurring?

This could be it really. Replace the real game with a fake game and the lower the rtp.
After they put back book of dead , I played weekly, with the same bet and for the past month I lost about 10k. Then for a few days I just stopped playing and I get this absurd email.
 
Hi *****,
I am writing to inform you that we have had to close your account for the time being.
We have found that there was a major bug on the account and affected the gameplay.
For this reason, we will not be continuing to pay the winnings, however we understand you may not have been responsible therefore will not ask for the rest of the winnings back.
If you require more information you can come on live chat or reply to this email.
Kind regards,
Osiris Casino


(Talking about my winnings from two months ago ...)


I would probably hire a private investigator and track them down.
I would not let get them away with this, for THIS amount I would go the extra mile.
They think they can hide themselves behind shady companies but everyone can be found!!!!!!!!!
 
It is so f***ing disgusting! I`m amazed you kept playing there, but also it is very sad to see that the providers don`t put pressure on these crap casinos, or even offer their slots to these scammers!!
 
I got a reply:

Sad to hear that. If I were the player, I would contact the site and the company. Osris seems to be part of

Game Tech Group N.V. which is ***groovegaming.com***

I’m sure there is no issue with our game. If so, I would have known.

I’m sorry but not much I can do. This case have to be handled via the operator and the Player. We just supply the game.

Regards,

So it's a real version of the slot, but it leaves a sour taste when providers will supply games to 'casinos' like Osiris.
 
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I go a reply:

Sad to hear that. If I were the player, I would contact the site and the company. Osris seems to be part of

Game Tech Group N.V. which is ***groovegaming.com***

I’m sure there is no issue with our game. If so, I would have known.

I’m sorry but not much I can do. This case have to be handled via the operator and the Player. We just supply the game.

Regards,

So it's a real version of the slot, but it leaves a sour taste when providers will supply games to 'casinos' like Osiris.


Thanks for the help Dunover!
 
Pretty much like Playtech-Progressive Jackpot issue then:B2B relationship only, not interested in the integrity of casino they supply to and/or customer.

Sigh.

Having said that, if they did get involved with disputes over money won on each of their their games; would it not be simply be unmanageable? Suppose this is different as they claim a ‘bug’?

Either way, that’s shite.
 
If Play'n GO is not willing to fix this they should at least pull the plug and remove all their games from this operator.
Also, they should not supply this game with €20 bet active unless the operator is prepared to pay out on a jackpot. Wishfull thinking, I know.

In the end this will reflect badly on Play'n GO.
 
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I go a reply:

Sad to hear that. If I were the player, I would contact the site and the company. Osris seems to be part of

Game Tech Group N.V. which is ***groovegaming.com***

I’m sure there is no issue with our game. If so, I would have known.

I’m sorry but not much I can do. This case have to be handled via the operator and the Player. We just supply the game.

Regards,

So it's a real version of the slot, but it leaves a sour taste when providers will supply games to 'casinos' like Osiris.

I think you have the foundation for legal proceedings against the Casino right there. Someone somewhere would take this on, even on a fifty/fifty split, which is better than a big fat zero. Found out where the head office is domiciled/who the ultimate beneficial owner is as far as you can, and get some emails out to local solicitors with a brief outline of the case.
 
My video is being gunned down by dislikes .. if you guys have time please leave a thumb up and a good ol comment towards osiris on the video. Would be much appreciated.
(video is not monetised in any way)
 
I think you have the foundation for legal proceedings against the Casino right there. Someone somewhere would take this on, even on a fifty/fifty split, which is better than a big fat zero. Found out where the head office is domiciled/who the ultimate beneficial owner is as far as you can, and get some emails out to local solicitors with a brief outline of the case.

Yes I understood this. However they claimed my account itself had a bug (not the game)... which is obviously false.
They said you may keep your previous paid out winnings from my previous cashout... (to make themselves sound like the good guy here)
 
Yes I understood this. However they claimed my account itself had a bug (not the game)... which is obviously false.
They said you may keep your previous paid out winnings from my previous cashout... (to make themselves sound like the good guy here)

Hilarious, for years we have been told that it's simply not possible for player account settings to impact on game play, as in a casino cannot set an individual to win/lose, the game results are all controlled by the providers. Yet here they are claiming that exactly this has happened due to a 'bug' in your account profile. If things were as claimed then this would be impossible...tinfoil hats on folks. We already know these basic claims are at least partially false as games 'remember' your achievements and this can only be via player profile.

Maybe your account accidentally got set to the 'pay' mode used to lure/placate whales and service the streamers that seem to hit 1000x wins at will:D

There we are, tinfoil hat back off again.
 

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