- Joined
- Mar 5, 2018
- Location
- Desk
Hi *****,
I am writing to inform you that we have had to close your account for the time being.
We have found that there was a major bug on the account and affected the gameplay.
For this reason, we will not be continuing to pay the winnings, however we understand you may not have been responsible therefore will not ask for the rest of the winnings back.
If you require more information you can come on live chat or reply to this email.
Kind regards,
Osiris Casino
(Talking about my winnings from two months ago ...)
I am writing to inform you that we have had to close your account for the time being.
We have found that there was a major bug on the account and affected the gameplay.
For this reason, we will not be continuing to pay the winnings, however we understand you may not have been responsible therefore will not ask for the rest of the winnings back.
If you require more information you can come on live chat or reply to this email.
Kind regards,
Osiris Casino
(Talking about my winnings from two months ago ...)