Book of Dead - 5000x - 100k€ Win

dunover

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I got a reply:

Sad to hear that. If I were the player, I would contact the site and the company. Osris seems to be part of

Game Tech Group N.V. which is ***groovegaming.com***

I’m sure there is no issue with our game. If so, I would have known.

I’m sorry but not much I can do. This case have to be handled via the operator and the Player. We just supply the game.

Regards,

So it's a real version of the slot, but it leaves a sour taste when providers will supply games to 'casinos' like Osiris.
 
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kunjuice92

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I go a reply:

Sad to hear that. If I were the player, I would contact the site and the company. Osris seems to be part of

Game Tech Group N.V. which is ***groovegaming.com***

I’m sure there is no issue with our game. If so, I would have known.

I’m sorry but not much I can do. This case have to be handled via the operator and the Player. We just supply the game.

Regards,

So it's a real version of the slot, but it leaves a sour taste when providers will supply games to 'casinos' like Osiris.


Thanks for the help Dunover!
 

pinnit2014

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Pretty much like Playtech-Progressive Jackpot issue then:B2B relationship only, not interested in the integrity of casino they supply to and/or customer.

Sigh.

Having said that, if they did get involved with disputes over money won on each of their their games; would it not be simply be unmanageable? Suppose this is different as they claim a ‘bug’?

Either way, that’s shite.
 

refre

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If Play'n GO is not willing to fix this they should at least pull the plug and remove all their games from this operator.
Also, they should not supply this game with €20 bet active unless the operator is prepared to pay out on a jackpot. Wishfull thinking, I know.

In the end this will reflect badly on Play'n GO.
 
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SpinUk

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I go a reply:

Sad to hear that. If I were the player, I would contact the site and the company. Osris seems to be part of

Game Tech Group N.V. which is ***groovegaming.com***

I’m sure there is no issue with our game. If so, I would have known.

I’m sorry but not much I can do. This case have to be handled via the operator and the Player. We just supply the game.

Regards,

So it's a real version of the slot, but it leaves a sour taste when providers will supply games to 'casinos' like Osiris.

I think you have the foundation for legal proceedings against the Casino right there. Someone somewhere would take this on, even on a fifty/fifty split, which is better than a big fat zero. Found out where the head office is domiciled/who the ultimate beneficial owner is as far as you can, and get some emails out to local solicitors with a brief outline of the case.
 

kunjuice92

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My video is being gunned down by dislikes .. if you guys have time please leave a thumb up and a good ol comment towards osiris on the video. Would be much appreciated.
(video is not monetised in any way)
 

kunjuice92

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I think you have the foundation for legal proceedings against the Casino right there. Someone somewhere would take this on, even on a fifty/fifty split, which is better than a big fat zero. Found out where the head office is domiciled/who the ultimate beneficial owner is as far as you can, and get some emails out to local solicitors with a brief outline of the case.

Yes I understood this. However they claimed my account itself had a bug (not the game)... which is obviously false.
They said you may keep your previous paid out winnings from my previous cashout... (to make themselves sound like the good guy here)
 

Homosap

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Yes I understood this. However they claimed my account itself had a bug (not the game)... which is obviously false.
They said you may keep your previous paid out winnings from my previous cashout... (to make themselves sound like the good guy here)

Hilarious, for years we have been told that it's simply not possible for player account settings to impact on game play, as in a casino cannot set an individual to win/lose, the game results are all controlled by the providers. Yet here they are claiming that exactly this has happened due to a 'bug' in your account profile. If things were as claimed then this would be impossible...tinfoil hats on folks. We already know these basic claims are at least partially false as games 'remember' your achievements and this can only be via player profile.

Maybe your account accidentally got set to the 'pay' mode used to lure/placate whales and service the streamers that seem to hit 1000x wins at will:D

There we are, tinfoil hat back off again.
 

myke35

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Update- Blocked my account with no access , no reply to emails. Lesson learned.

So sorry to hear this. You must be mortified.

For that sum of money is it possible to take legal proceedings against the casino or are they totally untouchable with the way they've been set up?
 

SpinUk

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Yes I understood this. However they claimed my account itself had a bug (not the game)... which is obviously false.
They said you may keep your previous paid out winnings from my previous cashout... (to make themselves sound like the good guy here)

Request the game logs from playngo and the casino. A data subject request would cover it certainly from the casino point of view - 30 days to get to you. Bear in mind if they lie/alter that document there is a 10% turnover fine. The logs from playngo is a bit more of a grey area i.e do the play records relate to you or the casino etc. Still worth a punt.

On GDPR in that jurisdiction:

Willemstad, 7 May 2018 - The protection of personal data is fundamental to every individual. Worldwide people have become increasingly concerned about their (online) privacy, especially in view of developments in the cyber world in recent years. As of 25 May the so called European Union’s General Data Protection Regulation (GDPR) will enter into force. Curaçao will also have to comply with the rules for data protection as established in this regulation, GDPR (Outdated URL (Invalid)).
 

interlog

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I think that the OP is going to find it difficult to instigate legal action against the casino. They are based in Curaçao, also known as piña colada mafia as a Dutch politican calls their leaders.
 

SpinUk

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Its not going to be easy but I wouldnt walk away from £100k as easily as that. There is enough meat on the bone for someone to take it on.
 

dunover

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I think that the OP is going to find it difficult to instigate legal action against the casino. They are based in Curaçao, also known as piña colada mafia as a Dutch politican calls their leaders.
Indeed - it appears Leon has been trawling the forums and has picked up on this
You do not have permission to view link Log in or register now.
.
 

kunjuice92

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I just had a call from one of their reps.

This person said. we had to confiscate your winnings because " there was a gap in the game history during your major win". Since we cannot find this gap, we had to take your winnings away. Until they can get this game history , they have shut down your account.

She also claimed they paid me 5000 with this win .... and I told her I never received anything from this win.
 

SpinUk

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I just had a call from one of their reps.

This person said. we had to confiscate your winnings because " there was a gap in the game history during your major win". Since we cannot find this gap, we had to take your winnings away. Until they can get this game history , they have shut down your account.

She also claimed they paid me 5000 with this win .... and I told her I never received anything from this win.

A gap in your game history that councides with probably a 1 in 3 million game event. You must be the most unlucky player alive! I dont think you are going to have a case unless you get playngo to verify your play. They will definately have a record of the game event.

You really do need a solicitor to help your case, this group will not definately not pay you off their own back. If they truly felt they were legally untouchable you wouldnt have recieved that call.
 

kunjuice92

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A gap in your game history that councides with probably a 1 in 3 million game event. You must be the most unlucky player alive! I dont think you are going to have a case unless you get playngo to verify your play. They will definately have a record of the game event.

You really do need a solicitor to help your case, this group will not definately not pay you off their own back. If they truly felt they were legally untouchable you wouldnt have recieved that call.

Have you heard of game protect , is this a proper site ? Cant seem to find proper valid information.
 

Steviedoo

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Can I ask...have you stopped playing at all the unaccredited sites...cuz you got lucky another time after this and same stalling techniques...please tell us you’re sticking to casinos on the accredited list from here on end.
 
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