Book of Dead - 5000x - 100k€ Win

myke35

Dormant Account
Joined
Sep 25, 2018
Location
Uk
Update- Blocked my account with no access , no reply to emails. Lesson learned.

So sorry to hear this. You must be mortified.

For that sum of money is it possible to take legal proceedings against the casino or are they totally untouchable with the way they've been set up?
 
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SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Yes I understood this. However they claimed my account itself had a bug (not the game)... which is obviously false.
They said you may keep your previous paid out winnings from my previous cashout... (to make themselves sound like the good guy here)

Request the game logs from playngo and the casino. A data subject request would cover it certainly from the casino point of view - 30 days to get to you. Bear in mind if they lie/alter that document there is a 10% turnover fine. The logs from playngo is a bit more of a grey area i.e do the play records relate to you or the casino etc. Still worth a punt.

On GDPR in that jurisdiction:

Willemstad, 7 May 2018 - The protection of personal data is fundamental to every individual. Worldwide people have become increasingly concerned about their (online) privacy, especially in view of developments in the cyber world in recent years. As of 25 May the so called European Union’s General Data Protection Regulation (GDPR) will enter into force. Curaçao will also have to comply with the rules for data protection as established in this regulation, GDPR (Outdated URL (Invalid)).
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
I think that the OP is going to find it difficult to instigate legal action against the casino. They are based in Curaçao, also known as piña colada mafia as a Dutch politican calls their leaders.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Its not going to be easy but I wouldnt walk away from £100k as easily as that. There is enough meat on the bone for someone to take it on.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I think that the OP is going to find it difficult to instigate legal action against the casino. They are based in Curaçao, also known as piña colada mafia as a Dutch politican calls their leaders.
Indeed - it appears Leon has been trawling the forums and has picked up on this Old / Expired Link.
 

kunjuice92

Full Member
PABnonaccred
PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
Desk
I just had a call from one of their reps.

This person said. we had to confiscate your winnings because " there was a gap in the game history during your major win". Since we cannot find this gap, we had to take your winnings away. Until they can get this game history , they have shut down your account.

She also claimed they paid me 5000 with this win .... and I told her I never received anything from this win.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
I just had a call from one of their reps.

This person said. we had to confiscate your winnings because " there was a gap in the game history during your major win". Since we cannot find this gap, we had to take your winnings away. Until they can get this game history , they have shut down your account.

She also claimed they paid me 5000 with this win .... and I told her I never received anything from this win.

A gap in your game history that councides with probably a 1 in 3 million game event. You must be the most unlucky player alive! I dont think you are going to have a case unless you get playngo to verify your play. They will definately have a record of the game event.

You really do need a solicitor to help your case, this group will not definately not pay you off their own back. If they truly felt they were legally untouchable you wouldnt have recieved that call.
 

kunjuice92

Full Member
PABnonaccred
PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
Desk
A gap in your game history that councides with probably a 1 in 3 million game event. You must be the most unlucky player alive! I dont think you are going to have a case unless you get playngo to verify your play. They will definately have a record of the game event.

You really do need a solicitor to help your case, this group will not definately not pay you off their own back. If they truly felt they were legally untouchable you wouldnt have recieved that call.

Have you heard of game protect , is this a proper site ? Cant seem to find proper valid information.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Can I ask...have you stopped playing at all the unaccredited sites...cuz you got lucky another time after this and same stalling techniques...please tell us you’re sticking to casinos on the accredited list from here on end.
 

kunjuice92

Full Member
PABnonaccred
PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
Desk
Can I ask...have you stopped playing at all the unaccredited sites...cuz you got lucky another time after this and same stalling techniques...please tell us you’re sticking to casinos on the accredited list from here on end.

I have kinda of stopped gambling frequently. These two wins have kind of put me in a depressive state for the past few months.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
I got a reply:

Sad to hear that. If I were the player, I would contact the site and the company. Osris seems to be part of

Game Tech Group N.V. which is ***groovegaming.com***

I’m sure there is no issue with our game. If so, I would have known.

I’m sorry but not much I can do. This case have to be handled via the operator and the Player. We just supply the game.

Regards,

So it's a real version of the slot, but it leaves a sour taste when providers will supply games to 'casinos' like Osiris.

I think that's appalling. So providers do not care who they give games to even when they know the casino is dodgy or rogue its all about the money. As long as they get theirs.
 

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
Absolute b***ocks this, a dream hit that most BOD players have never seen, stolen by a scum casino. While it's not workable for game providers to get involved in everyday player disputes, this is another level and surely deserves an exception.

Play 'n Go should pull their finger out of their backside and take some action here IMHO.
 

kunjuice92

Full Member
PABnonaccred
PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
Desk
I had requested my games logs from this casino..

And this is the email I receive lol.

Hello **********,
Please be advised, the documents that we received from you were incomplete.
There is no signature on the bank statement, please send us a complete bank statement.
Could you also send another copy of your Identification.
Kind regards,
Casino Management
Osiris Casino
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Were you asked to provide something other than a copy of your bank statement? None I have seen have had a signature.

That is a very odd request, unless they mean something besides a bank statement.
seeing as I send online statements, there wouldnt be one...and really, even a bank one wouldnt have one
plus....would you really want your signature floating out there
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I remember years ago chayton’s partner had a request for a statement from their bank when they won a progressive, to say they had been a customer for x years or whatever. They did comply and were paid.

They might be looking for a certified copy. Or the statement that you authorized the deposit.

Given the nature of the casino, I suspect it is a delay tactic. I am hoping they are delaying in order to have enough funds to pay you.
 

kunjuice92

Full Member
PABnonaccred
PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
Desk
My account was verified months ago. Back then my I sent them my statement ... and after that I received an email saying " your account is verified ".

So why are you asking for these things again, asking for my signature on a bank statement ... and why are you asking for it when my account is blocked with no balance on it.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
May as well change their name to Play 'n Watch Your Money Go at those kinds of RTP...I played on slotsmillion the other day and opened up a PnG and checked the help file and that one had 92% RTP.

Are you able to provide a screenshot of that. The rep here assured us all their playngo slots were on the highest setting.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Fwiw, i just opened 20 of the 72 that were showing on my tablet at SM because I'm literally THAT bored, and of the 20 i looked at they all ranged between 96-96.8% apart from riches of ra which was showing 94.01%. BBL gonna go find me a life..
 
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