Beware casinos using selbourne limited

[perky34b]

selbourne ltd is a processing company for a few online gaming sites that is known to rip people off. Any casino that says it has to process a withdrawal back in the same increments of your deposit is full of it, and is probably double charging you before crediting your account. Selbourne ltd has done this to me at 3 gaming sites, including Platinum Play. They got a couple grand out of me that way, so please be careful. better to avoid them all together and go to another site. It is actually much easier for a casino processor to put one lump sum into your account, and every site can do this. Also never reverse a withdrawal at Platinum Play, because they charged my neteller as a deposit every time I did one. Havana club casino also uses selbourne, so best to stay away from them too. Good luck gamblers, hope you all win big

 

[The Dude]

Hi perky34b,

And welcome to the forum.

Have you contacted eCOGRA about this?

You do not have permission to view link Log in or register now.

Please contact Tex Rees (their player advocate) on exactly how they are ripping people off. Once you receive an explanation on what is exactly happening, please post it here. Thanks!

 

[caruso]

Selbourne is the processor for Fortune Lounge.

selbourne ltd is a processing company for a few online gaming sites that is known to rip people off.

LOL, "known" by who? By you?

Can't say as I've been double charged, robbed or otherwise abused by them in my three years plus of weekly play.

I must be lucky.

 

[AgainstAllOdds]

I've played a lot of Selbourne and never been ripped of, at all...

 

[Clayman]

They got a couple grand out of me that way, so please be careful.

Hi perky - we're practically neighbors.

Has your problem been resolved? I've never had a problem with these guys myself. Hope you didn't click some of those buttons twice!

 

[jpm]

Sounds like a crock to me. I've had probably 1000+ transactions with selbourne ltd and they were always correct. Never double or triple charged or not credited back. In fact, I've had more issues with proccyber in the past than I ever had with selbourne. Never had a casino charge my account for reversing a cashin either, I don't see how this could even happen since you don't enter your neteller secure ID when you reverse a cashin. It sounds like you're trying to steer people away from certain casino groups IMO.

 

[kniepm]

selbourne ltd is a processing company for a few online gaming sites that is known to rip people off. Any casino that says it has to process a withdrawal back in the same increments of your deposit is full of it, and is probably double charging you before crediting your account. Selbourne ltd has done this to me at 3 gaming sites, including Platinum Play. They got a couple grand out of me that way, so please be careful. better to avoid them all together and go to another site. It is actually much easier for a casino processor to put one lump sum into your account, and every site can do this. Also never reverse a withdrawal at Platinum Play, because they charged my neteller as a deposit every time I did one. Havana club casino also uses selbourne, so best to stay away from them too. Good luck gamblers, hope you all win big

Maybe you know my ex-wife, saggy38d.

 

[jpm]

Maybe you know my ex-wife, saggy38d.

LMAO kniepm!

 

[Dirk Diggler]

Agree with the above postings - NEVER had a problem with Selbourne (although quite a few with FL - non of which payment related for the record).

 

[perky34b]

Thanks casino meister

Thank you casino meister for the link. I did file a complaint with econgra. I have spoken to many people online since the last time this happened to me in February, and over 30 people had the same thing happen to them. Personally, I don't care where you gamble at, I'm just trying to give you all fair warning to go over your transactions with a fine tooth comb. I personally have been double charged many times by selbourne ltd and always right before a withdrawal request had been processed. Then it was credited back on the extra deposits that I did not make, nor did I push any button twice. I have been gaming online for years now, and this is the only processor I have had any trouble like this from. NO PROCESSOR HAS TO CREDIT YOUR ACCOUNT BACK IN THE INCREMENTS YOU DEPOSITED!!! That is a fact. It is easier for them to do it in one lump sum. another fact. Think about it, keep track of every deposit you make, and double check all of your withdrawals if they handle them in this manner. I'm glad that many of you have no problems with selbourne, have fun. I personally prefer to play at casinos that do not use them, after past experience with them at more than one gaming site, with the same problem. I gamble at many and I mean many online casinos, and selbourne is the only processor that has done this to me. Thanks again casinomeister, will let you know what econgra says. I did get my money back the first time this happened, but it was when I used my debit card, and my bank fought selbourne for me and got my money back. This last time I got a whopping $20 back out of the over $500 I have been disputing since February. Happy gambling everybody)

 

[fortunelounge]

selbourne ltd is a processing company for a few online gaming sites that is known to rip people off. Any casino that says it has to process a withdrawal back in the same increments of your deposit is full of it, and is probably double charging you before crediting your account. Selbourne ltd has done this to me at 3 gaming sites, including Platinum Play. They got a couple grand out of me that way, so please be careful. better to avoid them all together and go to another site. It is actually much easier for a casino processor to put one lump sum into your account, and every site can do this. Also never reverse a withdrawal at Platinum Play, because they charged my neteller as a deposit every time I did one. Havana club casino also uses selbourne, so best to stay away from them too. Good luck gamblers, hope you all win big

perky34b: I have already replied to eCOGRA on this issue. We requested you to send us the transaction numbers of the "charges" you referred to and can, unfortunately, not do anything without it. I am, however, unclear on exactly what you refer to when you state that we charged your Neteller account as a deposit(?) every time you reversed a withdrawal. It is physically impossible for us to withdraw any money out of your Neteller account without your password.

You state that "Any casino that says it has to process a withdrawal back in the same increments of your deposit is full of it, and is probably double charging you before crediting your account. Selbourne ltd has done this to me at 3 gaming sites, including Platinum Play" and in the process you warn players not to play at our casinos because of this. I challenge you to provide proof of this before you make such damaging statements.

Every single claim of overcharging is thoroughly investigated and rectified if necessary. From your account (and from what we informed you) you had 2 Neteller time-outs which were credited back to your casino account. Should you have any further concerns,we will gladly reconcile you Neteller account on your behalf if you send us the necessary information.

Due to internal security policies we do credit back in the same purchase increments. It has never been an issue and does in fact make it easier for you to reconcile your records. The fact that we do this does not make us dishonest.

I look forward to hearing from you.

VP Operations
Fortune lounge

 

[angahar]

Hmm, so if casinos that match up deposits are "full of it", than you are also talking about Casino On Net. That's gonna be a pretty tough sell here, I'm afraid.

 

[perky34b]

to fortune lounge

The two neteller 'time outs" that you are referring to were the only two neteller transaction numbers that I released to fortune lounge. One was credited to my account, the other became listed as a deposit to my account, but the credits were never put into my account. As I have told fortune lounge on many occasions, I will not give further transaction numbers to you until I receive my playcheck history for the dates in question, which I have requested every day for over two weeks and have never received. I gave the questionable numbers to neteller for them to investigate. As I have stated previously, I play at many casinos including other fortune lounge ones that I have no problem with. I believe my problem is mainly from selbourne ltd and not fortune lounge. I also had this exact same problem from selbourne at an online bingo site a couple years ago. The bingo site was unaware of what selbourne had done to my bank account, and did return my money to me. However, when I tried dealing with fortune lounge to resolve this issue, nobody there has of yet sent me the records I have requested. Although I have been told they would be sent to me on numerous occasions. What I am requesting is my playcheck history for the month of February. You can send one day at a time and that would be fine by me. After I receive this, then I will deal with fortune lounge on this issue again. Otherwise I am sticking with Econgra and neteller and my bank, and will not voluntarily give anybody a chance to change my records without me seeing them first. Oh and its not easier for anybody's records to process withdrawals in the increments that deposits were made. Not mine, yours or netellers or anybody elses for that matter.

 

[Dirk Diggler]

To be fair to FL they've double charged me twice in the many hundreds of transactions I've made with them - each time the money has been in my account within a day from me sending them an email about it.

I've got a feeling Perky could well be up to it here - why on earth not give them the Neteller transaction numbers they've requested so they can investigate it further?

 

[perky34b]

because when I gave them two transaction numbers, one was returned to me, my account was unavailable to me for hours while it was being "updated" and the other transaction all of the sudden appeared on my cashcheck statement as a deposit, but no credits were ever issued to my account. I think perhaps my records were changed and will not give them the chance to change them to match my neteller transaction numbers, until I receive my playcheck history from them so I can match play by play when money was actually put into my account versus my neteller transaction numbers. They have not yet given me my playcheck history for the dates in question, although they promised to every time i spoke to them on this matter. Believe what you want and play wherever you want, but if any gaming site processes withdrawals in the increments that you deposited them, keep careful track of your deposits, as this form of processing makes it possible to add deposits without easy detection. I did give the questionable transaction numbers to neteller security investigators, and will give them to fortune lounge only after I receive my playcheck history. Have a good day.

 

[fortunelounge]

because when I gave them two transaction numbers, one was returned to me, my account was unavailable to me for hours while it was being "updated" and the other transaction all of the sudden appeared on my cashcheck statement as a deposit, but no credits were ever issued to my account. I think perhaps my records were changed and will not give them the chance to change them to match my neteller transaction numbers, until I receive my playcheck history from them so I can match play by play when money was actually put into my account versus my neteller transaction numbers. They have not yet given me my playcheck history for the dates in question, although they promised to every time i spoke to them on this matter. Believe what you want and play wherever you want, but if any gaming site processes withdrawals in the increments that you deposited them, keep careful track of your deposits, as this form of processing makes it possible to add deposits without easy detection. I did give the questionable transaction numbers to neteller security investigators, and will give them to fortune lounge only after I receive my playcheck history. Have a good day.

perky34b: No account will be "unavailable" when it gets updated. The system simply does not work like that. Your records were not changed. We do not, and can not, change purchase or play records and processing records are managed in exactly the same way as your bank records as all transactions are audited every single day.

I have checked the notes on your account which are copies of our mails sent to you and the chat sessions you had with us. Your playcheck statements were sent to you on 26/2/04 and 3/3/04. As we can only retrieve records up to 7 days ago, I will request these again from MicroGaming. This may take some time.

I am trying to assist you here. Refusing to send us the transaction numbers is not helping the situation at all.

VP Operations
Fortune Lounge

 

[perky34b]

last one to fortune lounge

i don't think it takes almost 4 months to get the playcheck records, when i was told every time i would have them before the end of the day. They were Never sent to me. And yes my account was unavailable to me right after my first complaint for hours and was told it was being updated and would be available shortly. And yes when I checked my cashcheck statement after it was available, it was different. You can keep replying here about how helpful you are trying to be, but you have my email address and I got nothing in my email box from you. You can deal with Neteller security on the transaction numbers, I'm not giving them to you until I receive your records first. So you can keep posting here about how helpful and wonderful your casino is, and the readers can keep believing whatever they want. But if my posting has made somebody double check their account and question any discrepancies, then I feel I've done a good thing by airing it out here. You can reply to whatever you want here, and pump your casino up as the good guys, but if you actually want to help me or have a note to me send it to my email.

 

[fortunelounge]

perky34b: You are quite right. It doesn't take almost 4 months to get the records. The fact is that we sent you these records on 2 occasions and we have proof of that. I also sent you these records two hours ago and the fact that you make no mention of it here means that either (1) you have not read your mail or (2) that the e-mail address you have registered with the casino is incorrect.

The only time your account will be "unavailable" is when the casino server is down or if we have locked your account. Your account has never been locked.

I did not post here how "helpful" or "wonderful" we are and any sensible poster who has followed this thread will see that you are making claims that you are not prepared to substantiate by supplying us with the required information. I am not going to deal with Neteller on this issue. Without the transaction numbers there is nothing I can do.

You are obviously new to the forums and there are certain rules here. We monitor these forums and use the postings to investigate and resolve player issues and/or to improve the way in which we operate. The members of this forum have been exposed to several issues with our group and they are well aware of how we deal with issues so they will not just "keep believing what they want"

We have now supplied you with the information you required 3 times. Unless you supply me with the transaction numbers as we requested there is simply nothing I can do about it and I will regard this matter closed. Being stubborn is not going to resolve this issue.

VP Operations
Fortune Lounge

 

[perky34b]

Nope, never got my playcheck history not today and not before. only thing i ever got was my cashcheck history. and can reconcile my neteller account myself thanks. and nope not new to forums, actually I work for one. And I am perfectly willing to give you the transaction numbers just as soon as I receive the playcheck histories I have requested so many times. And no, my email address at the casino is not wrong. Also never got your response from econgra. Not being stubborn just safe. Have a good day.

 

[perky34b]

hi clayman and kniepm

before i have to tell mr. fortune lounge once again that i still have not received my playcheck history, just wanted to say Hi nabor clayman and kniepm, i think your wife is my mother. Welcome to the family

 

[fortunelounge]

Nope, never got my playcheck history not today and not before. only thing i ever got was my cashcheck history. and can reconcile my neteller account myself thanks. and nope not new to forums, actually I work for one. And I am perfectly willing to give you the transaction numbers just as soon as I receive the playcheck histories I have requested so many times. And no, my email address at the casino is not wrong. Also never got your response from econgra. Not being stubborn just safe. Have a good day.

I suggest you contact me by e-mail so I can check your e-mail address. The mails have definitely been sent and if you have not received it there must be a good reason for it.

VP Operations
Fortune Lounge

 

[jpm]

Perky is probably is using an email account that filters spam and I suspect FL's emails are getting designated as such. I'd suggest she either turn of her spam filters, check her spam mail folder, or provide a different email address on a separate system (like myway.com, which is free) to see if the info gets thru there. All these accusations of refusal to send logs may be baseless if they are being filtered as spam.

 

[perky34b]

sent mr. fortune lounge my email addy, it is the same as what is registered at the casino, and i still get plenty of junk email from fortune lounge, so don't think its getting filtered. I'm still waiting for my Playcheck history.

 

[Sodax77]

When i have some question about VPL's own promotion "mistake", they answer me 2-3 times via e-mail, and i didn't receive any e-mail(s). Solve: I use hotmail,and i set my spam-filter to lowest section (basic), i ask their live-support, what e-mail addresses they use, or domain areas (all: @vegaspartnerlounge, @vegas-partner-lounge, etc), and then i set those addresses and domain areas to "trusted e-mails" section, and i also add all possible support e-mail addresses, etc, to "contact-list", because "contact-list" e-mails arrive always to your inbox (exclude: if you use that other filter-thing, that filtered out some e-mails that contain specific words, sender, etc). I have no problem any other casino, but Casino On Net, and i did same thing with their e-mails, addresses, and, and...
Both, Casino on net, and Whole VPL group was very helpul!!!!!... when they help me out with this thing.

Answer from MSN: (because i hate their answer, i write my own version):
"we know what is better to you, we want to build spam-free-perfect-world, and we are right". They got my answer (nice, anyway)... and btw, i have not spam-problem, i can almost say, that i have problem to receive any spam

 

[Yankee]

Due to internal security policies we do credit back in the same purchase increments. It has never been an issue and does in fact make it easier for you to reconcile your records. The fact that we do this does not make us dishonest.

@fortunelounge:

Let me say first that I believe you are probably right in this matter discussed here, though I think part of the problem is that you use so many domain names to send email from. I've never understood why an email I sent to i.e. fortunelounge.com is replied from casinodesk.com or whatever.

What I meant to bring your attention though is your quote above. Selborne has almost never paid me in one lump sum. They come up with the craziest increments. These do sum up to the original amount, no question about that, but you should be aware that Selbourne seems to be very creative in crediting people's accounts.

Here's an example:
I made a Neteller deposit of $ 500 to VegasPalms earlier this month. I won some and made a cash-in request for $ 1000. A little later I requested another $ 250 to be cashed in. What I received then was this:

73.97 Euro
284.52 Euro
406.45 Euro
43.90 Euro
207.29 Euro

Some confusion is added here since my Neteller account is in Euros and using the current exchange rates I come up with the correct Dollars amount. However, I'm having a hard time trying to control what has actually been paid. It's probably not your line of duty, but I still wonder why Selbourne uses these -apparently out of the blue- increments to pay people.