Betzest voids 3500 euro balance legit?

[mack341]

The casino's reply, at this stage, is similar to the misunderstanding you'd expect from live chat, I think the persuasion from keeping 3500 euros is having a slightly detrimental effect on their logical judgement.

 

[hhhelllo]

For more information about why i got cheated so much by so many casinos this year.. it's because the anonymous casino fraud and cheats made me win tens of thousands over longer periond of time in months. At some point i peaked over 150k cad in profits before i crash down. It was from anonymous btc accounts so i guess not available to casinos knowledge how i got that money? But from low roller streamer i started rolling mega bets and deposits all over.. i was getting swings of 10k+ in a day easily .. rip rip rip 10k -20k then boom on a depo hit multiple thousands and cash out. Casinos would just outright say NO. They didn't care i did 50x200$ deposits (10,000$) rip to get to that 4,000$ win... 4k win from 200$ deposits IMPOSSIBLE, you are cheat! Scary...

So yeah suddeny casinos all refused to pay me, casinos from all kind from worst to top ranked here. I was "investigated" by multiple casinos holding my funds. Casinos were sending their responsible gambling agents after me with flase claim of wanting to help me but were in fact there to try and figure out where the money is from... will they make money from me long term on these stakes and what not. The first to move was genesis group, sloty casino ahead... and after i told their responsible gambling agent my money is out of my reach, everything is managed tightly, i do biig or small bets just depends on my wallet size.. big bets are always only made with profits. The casino realized... they would never make up for my previous win with me.. that i can't afford these stakes long term.. so the whole group auto-excluded me without my approval after i told them how nicely manager my finances are... All i know now is all casinos sayi requested exclusion... which i never. But thats the least of the things that happened to me recently.. most i have to keep quiet before legal or criminal accusations being done against each specific casino and group.

I was told it is impossible i won like that. I was told so many nonsense things.. that if the casinos are right.. it just plain means their games are manipulated and not random at all.. as you guys might know.. if games are random.. then anything can happen.. the simple fact a casino management of a big license group tell me its IMPOSSIBLE... in the absolute... any lawyers here? You prob understand and get the point here. So yeah.. now i have to quit.. can't stream anymore... preparing actions as i am not after money, i always used it to gamble back.. everyone knows around me.. i streamed for years.. gambling funds is for gamble.. what come from slots must return to the slots i say. But i just cannot let them continue lying.. frauding and cheating players outright.. in some casinos with what i proved and what i know.. just muting would me legally that i am accomplice (what is english word for supporting/helping a criminal do or hide a crime?) and i could. if figured out be sued or jailed myself.. not to mention.. i want to help. make the industry safer but with everything i have hand now.. all i could tell people is bet smell. .depo small.. or dont play at all. The whole industry from top to bottom is huuuuuuuu and eventually you will hear and figure about it one by one as my casinos.. casinos and proof.. lawsuits or criminal accusations are released publicly. You will. puke.. cry ... want to yelll.. what not when you realize what you guys have been dealing with.. without noticing. Ya.. i don't want money.. never wanted.. i gave them so many chances over years.. this year i went so far beyond common sense simply because i wasnt ready to quit playing... I Just.. have to do it.. no choice. I am aware of casinos and groups that fraud, manipulate and ruin players as a protocole permantly.. people are mostly not aware they got cheated.. lied or else. Once they figure.. when people .. around the globe (if they hear of it) figure what these casinos have done to all of them.. i wont have to do anything.. the outrage will be global.. i am not pushing anything here.. you will see... the stories.. what happened.. the casinos the system. .the games.. lots of very very disgusting things that i have proved repeateadly and have kept safe the proof it meaning you will be able to confirm by yourself my words. On that gl .. and remember.. casinos lie on purpose.. most people give up their wins.. for the few that are here fighting.. so they continue. If you show them you are serious they will pay.. they just try.. in case.. you would give up.

Go take a walk outside buddy

 

[maxd]

At this point we have little choice but to close the OP's PAB without a satisfactory resolution from the casino.
We agree that the complaint is legitimate but were unable to find common ground in our discussions with the casino.
An update to the casino's Review here at Casinomeister is scheduled and unfortunately will likely result in the casino being down-graded.
So, PAB closed: the OP is free to discuss this as they see fit.

 

[Mouche12]

I think that your findings should be brought to the attention of the respective regulators. It's very unfortunate that the player did not get his winnings paid, but it's a good thing that the casino is removed from the accredited list. Frankly, I think you should put a warning out, outlining the casino's outrageous and predatory behaviour. This is a bloody shame.

 

[maxd]

I think that your findings should be brought to the attention of the respective regulators.

I hear what you are saying but that is something that the player will have to do if they think that is the way forward. If we took it to the regulator the first thing they would say is "have the player get in touch with us" and we'd be closed out of any further discussions on the matter.

 

[colinsunderland]

In that case, my opinion is that Betzest are scammers.

 

[sapit222]

So either the casino is broke and cant afford to pay out the money, or they are stealing them.

Just put them amongst the other rogue casinos.

 

[miksaxxx]

Omg.

Marius should know everything about casino industry , so if this goed like this kind of BS. Betzest should be rogued ...

 

[datch]

@Betzest_Casino

Thank you for the self exposure. I was about to register and give it a try. Thanks but no thanks.
A casino to avoid like the plague.
Scammers.

 

[The Dude]

I think that your findings should be brought to the attention of the respective regulators. It's very unfortunate that the player did not get his winnings paid, but it's a good thing that the casino is removed from the accredited list. Frankly, I think you should put a warning out, outlining the casino's outrageous and predatory behaviour. This is a bloody shame.

Betzest was never Accredited. Just sayin'. It's in the Grey Zone - always has been.

 

[paul7388]

At this point we have little choice but to close the OP's PAB without a satisfactory resolution from the casino.
We agree that the complaint is legitimate but were unable to find common ground in our discussions with the casino.
An update to the casino's Review here at Casinomeister is scheduled and unfortunately will likely result in the casino being down-graded.
So, PAB closed: the OP is free to discuss this as they see fit.

Any news on their review getting changed as if you read it now it sounds like a good casino.

But after what they did to the OP i would have imagined if they are not rogued which they deserve there should at least be a warning on their review about the shady confiscation of a players money.

Find the whole way the casino has acted as frankly disgusting.

 

[Nate]

At this point we have little choice but to close the OP's PAB without a satisfactory resolution from the casino.
We agree that the complaint is legitimate but were unable to find common ground in our discussions with the casino.
An update to the casino's Review here at Casinomeister is scheduled and unfortunately will likely result in the casino being down-graded.
So, PAB closed: the OP is free to discuss this as they see fit.

So it ends there? Betzest are clearly using predatory practices to deny winnings. Is there any action that is going to be taken?

Nate

 

[maxd]

... Is there any action that is going to be taken?

Nate

Did you not read the post? "... will likely result in the casino being down-graded".

 

[Nate]

Did you not read the post? "... will likely result in the casino being down-graded".

I did - ... 'will likely result in the casino being down-graded' - meaning what? They lose a few points for dishonesty?

So if all that happens is a 'downgrade' there isn't any action IMPO.

 

[maxd]

"downgraded" as in moved from the Grey Zone to Not Recommended, for example.
We take that pretty seriously, as do the casino people who were VERY unhappy when they heard that might be the result of this.

 

[Nate]

"downgraded" as in moved from the Grey Zone to Not Recommended, for example.
We take that pretty seriously, as do the casino people who were VERY unhappy when they heard that might be the result of this.

Thanks for clarifying that. I assumed it was just a 'points' downgrade.

Nate

 

[Mouche12]

I also hope that the OP would consider taking the matter to court if he has the time and funds to do so...

 

[paul7388]

Bumping this post @max's see this casino still has quite a good review and it still never got changed.

Would have thought it would have been a priority to get a warning on their review as that is least you could expect for a casino that should have been rogued for blatant theft of a players winnings and not cooperating properly with PAB.

 

[Borgie]

@maxd

 

[paul7388]

@maxd

Lol thanks noticed there that stupid phone changed it from maxd to max's lol.

 

[Slottery]

Lol thanks noticed there that stupid phone changed it from maxd to max's lol.

Want one of those! These "smart phones" feel too difficult to use and not feel great to be dummer than my phone...

 

[hhhelllo]

In 20 years, this is the dumbest ruling I have ever read about and hypocrisy at it’s best. As a manager or casino rep, being totally clueless regarding slots mechanics, gamea, bonuses, providers or anything casino related is unnaceptable but not something we never encountered. Using that to steal your own customers and trying to blame them for it, seriously pathetic and disgusting. This is something easy to do when nobody can find owners or even know their real name. I know it’s not worth my time telling you something very honest and that comes for the bottom of my heart. And by the way I don’t need to know anyone personally or the OP to have the need to tell you this.
Betzest, f you.

 

[maxd]

Guys, I'm just back from Christmas vacation so just now saw this. I'll look into it and post back here with an update re Betzest ASAP. Might take a day or so since the matter is pretty much in Bryan's hands and AFAIK he's on the road again.
- Max

 

[paul7388]

Guys, I'm just back from Christmas vacation so just now saw this. I'll look into it and post back here with an update re Betzest ASAP. Might take a day or so since the matter is pretty much in Bryan's hands and AFAIK he's on the road again.
- Max

Hope you had a nice Christmas vacation.

 

[maxd]

Hope you had a nice Christmas vacation.

I did, thank you.

 

[zanzibar]

Betzest: faceplant of the year 2020 award winner. Meanwhile on the Betzest testimonials page...

At first glance – looking at the design, software providers andbfeatures, Betzest seems to be a promising new brand. If we add well-known and trusted people who stand behind it – who have a solid track record of being highly professional and skilled – there’s no doubt that we
can look forward to a well established operation.

Casinomeister.com​

 

[KasinoKing]

Betzest: faceplant of the year 2020 award winner. Meanwhile on the Betzest testimonials page...

Yeah - that was obviously written when they first launched.

We all had very high hopes back then: I had met the guy who started Betzest many times before when he was with Redbet, and he was one of the nicest and hardest working guys I have ever met in the casino business.
I don't know if he is still with Betzest, but if he is he should be hanging his head in shame at the ludicrous, moronic mistake the casino manager has made

KK

 

[Kyocer777]

Dear Sir,

Regarding your betting activity, our system is more than correct and recorded it precisely.

It seems that, not in one, but in three instances during bonus wagering, you used a feature called re-try free spin. In the moment that you refused the first legit winnings from the free spins, the winning amount that you refused, since it was already added to your balance, was considered a legit bet by the Microgaming system, as it normally contributes to the wagering (Outdated URL (Invalid)). Hence the breach of the clause 3.12. You repeated this two more times during your bonus wagering, knowing very well that this would contribute to the wagering and hence it would be easier to wager the amount using this feature.

Since you can see your balance during the game, you could easily understand that this feature has those specific mechanics, but you carried on and used that feature two more times, as we said above.

Furthermore, according to clause 3.13 of our Bonus T&C’s this feature is considered irregular play and we quote: “Using the “Double-Up”, gamble feature or any other feature within a game to increase win values” and it is clear that you used this feature to increase the winnings as in the first instance of the 59.5€ bet, where the initial bet was 2.5€ and the winnings from the free spins that you forfeited were 57€, and the whole session was rightly considered as a 59.5€ bet (Outdated URL (Invalid)). From the re-try on this bet you won 84€ and this was a 27€ increase on your original 57€ win. The same option was used for the other two instances.

In the light of the above the breach of the two clauses of our Bonus T&C’s stands. Your deposit was returned and the winnings were confiscated according to clause 1.5.3 “If Betzest suspect or detect any Irregular Play, Betzest may disqualify You from the Bonus and withhold withdrawals and/or confiscate winnings and/or close Your Account.”

We kindly remind you that you accepted these T&C’s when you registered at the site. Nevertheless, as a gesture of good will, we offered you the same bonus again with a kind reminder to read carefully our T&C’s. This offer still stands. We also remind you that you were paid correctly and fast, when you played in adherence with our bonus T&C's before this case.

We are very sorry for the inconvenience and we thank you for being a member of Betzest.

Kind Regards.

Casino Manager

That's why I will never ever take any bonus.... unless it will be wagering free. You push wrong button and poof, gone. You need to be walking encyclopedia of all slot games.

 

[floopyzicer]

to betzest we do not forget we do not forgive ok maybe we forgive but never forget .

 

[Crazy7]

I filled a complaint with the license provider. I will keep the forum update about the situation and the outcome.

 

[Crazy7]

The license provider MADRE took the case very seriously. Betzest will have 2 weeks for a responds.

 

[Crazy7]

Update: Still haven't heard anything from the license provider. Betzest sent a email not long after the complaint that they would look into the matter..

 

[maxd]

The license provider MADRE took the case very seriously. Betzest will have 2 weeks for a responds.

Just to be clear: MADRE is the "designated ADR", MGA is the license provider.
MADRE arbitrates player complaints, they don't issue casino licenses.
The MGA does issue casino licenses and (occasionally) receives and handles player complaints.

 

[Crazy7]

Just to be clear: MADRE is the "designated ADR", MGA is the license provider.
MADRE arbitrates player complaints, they don't issue casino licenses.
The MGA does issue casino licenses and (occasionally) receives and handles player complaints.

They just restored my balance. Email received today.
Based on the decision made by MADRE the amount 3xxxx Euro will be added on your balance. Thank you for your understanding.

 

[miksaxxx]

Dear Sir,

Regarding your betting activity, our system is more than correct and recorded it precisely.

It seems that, not in one, but in three instances during bonus wagering, you used a feature called re-try free spin. In the moment that you refused the first legit winnings from the free spins, the winning amount that you refused, since it was already added to your balance, was considered a legit bet by the Microgaming system, as it normally contributes to the wagering (Outdated URL (Invalid)). Hence the breach of the clause 3.12. You repeated this two more times during your bonus wagering, knowing very well that this would contribute to the wagering and hence it would be easier to wager the amount using this feature.

Since you can see your balance during the game, you could easily understand that this feature has those specific mechanics, but you carried on and used that feature two more times, as we said above.

Furthermore, according to clause 3.13 of our Bonus T&C’s this feature is considered irregular play and we quote: “Using the “Double-Up”, gamble feature or any other feature within a game to increase win values” and it is clear that you used this feature to increase the winnings as in the first instance of the 59.5€ bet, where the initial bet was 2.5€ and the winnings from the free spins that you forfeited were 57€, and the whole session was rightly considered as a 59.5€ bet (Outdated URL (Invalid)). From the re-try on this bet you won 84€ and this was a 27€ increase on your original 57€ win. The same option was used for the other two instances.

In the light of the above the breach of the two clauses of our Bonus T&C’s stands. Your deposit was returned and the winnings were confiscated according to clause 1.5.3 “If Betzest suspect or detect any Irregular Play, Betzest may disqualify You from the Bonus and withhold withdrawals and/or confiscate winnings and/or close Your Account.”

We kindly remind you that you accepted these T&C’s when you registered at the site. Nevertheless, as a gesture of good will, we offered you the same bonus again with a kind reminder to read carefully our T&C’s. This offer still stands. We also remind you that you were paid correctly and fast, when you played in adherence with our bonus T&C's before this case.

We are very sorry for the inconvenience and we thank you for being a member of Betzest.

Kind Regards.

Casino Manager

So system was correct ?
Any uptade ?

?

 

[paul7388]

They just restored my balance. Email received today.
Based on the decision made by MADRE the amount 3xxxx Euro will be added on your balance. Thank you for your understanding.

Hope you got it and withdrew every penny. Let us all know if you receive the funds.

Be good if you do get it all . Especially from a casino that blatantly ripped you off that has a clueless rep on here.

 

[JohnSnow]

They just restored my balance. Email received today.
Based on the decision made by MADRE the amount 3xxxx Euro will be added on your balance. Thank you for your understanding.

You see.. this wouldn't happen without exposure on casinomeister. Without forums like casinomeister even veteran gamblers who are familiar with the whole process occasionally get fuxxed in the... whatever fill it in for yourself.

 

[paul7388]

You see.. this wouldn't happen without exposure on casinomeister. Without forums like casinomeister even veteran gamblers who are familiar with the whole process occasionally get fuxxed in the... whatever fill it in for yourself.

To be fair do not think casinomeister had much to do with this one.

They basically told Max tough he broke rules which he never. The rep saw the posts in here and basically went f u you have not got a clue what you are talking about.

Why the casino was not thrown straight in rogue pit when it happened is anyones guess.

Seems it was their licencing board or whatever MADRE is that made them change their mind.

Hopefully enough people read the complaint and stay well away from them. But guessing that will not happen.

 

[Tracywild12]

I sure as shit would stay away.

 

[JohnSnow]

To be fair do not think casinomeister had much to do with this one.

They basically told Max tough he broke rules which he never. The rep saw the posts in here and basically went f u you have not got a clue what you are talking about.

Why the casino was not thrown straight in rogue pit when it happened is anyones guess.

Seems it was their licencing board or whatever MADRE is that made them change their mind.

Hopefully enough people read the complaint and stay well away from them. But guessing that will not happen.

I would assume that this thread being available for the open public and thus searches on Google would also have an effect on their decision given that the player in this case confirmed here on casinomeister that he got his withdrawal.

I would say rogue pit also however they did pay.... eventually. I have a harder time believing that the MGA had anything to do with this lol.

 

[maxd]

To be fair do not think casinomeister had much to do with this one. ....

FWIW we fought with Betzest fairly vigorously on this. In fact it brought a relatively good relationship with them more or less to an end: we dug in our heels in favour of the player and they took that as being an act of ... disloyalty, I suppose. In any case communications went down the bog and that was that, things haven't improved much since AFAIK.

 

[Crazy7]

Ok guys, they started too pay me in installments seems to be ok now! I do think Casinomeister had something to do with paying back these funds. This thread got allot of attention and the casino was aware of it. Really happy with the outcome. Only what I can't understand is that other 3rd party website also sided with this casino for instant the pogg let me quote his take on

" Unfortunately there is nothing we can do to assist you in this situation. Where you 'rebuy' the free spins you are placing a single wager or the outcome of the free spins. The individual spin value is non-relevant as you are not staking that value on each spin. What you wagered - i.e. the amount deducted from your balance - was the price of the free spins. If said wager is larger than the maximum allowed wager for the bonus you have claimed then you have violated the bonus terms and the operator are within their rights to consider the bonus contract void and reset both parties to starting conditions. Sorry we cannot be of further help"

It is for me not understandable that someone like him responds it this way, when I gave him the same info as CM forum members. Anyway not to shine a bad light on his platform. I just want to give my 2 cents about my journey retrieving the funds back. Thanks guys for all the help and info!

 

[Nate]

Installments? For a 3.5k balance! What are they paying - 500 a day?

 

[Crazy7]

Installments? For a 3.5k balance! What are they paying - 500 a day?

1000 a day and after paid out 2000 in 2 days there was a error in payment method
Waiting on the rest now..

 

[The Dude]

To be fair do not think casinomeister had much to do with this one.

They basically told Max tough he broke rules which he never. The rep saw the posts in here and basically went f u you have not got a clue what you are talking about.

Why the casino was not thrown straight in rogue pit when it happened is anyones guess.

Seems it was their licencing board or whatever MADRE is that made them change their mind.

Hopefully enough people read the complaint and stay well away from them. But guessing that will not happen.

Have you taken the time to read the review of this casino? Having cheating or pirated software is Rogue - having inept management or bonus cockups is Not Recommended.
Betzest Casino review

 

[paul7388]

Have you taken the time to read the review of this casino? Having cheating or pirated software is Rogue - having inept management or bonus cockups is Not Recommended.
Betzest Casino review

Well we have a difference of opinion.

So basically if a casino Rep has no clue what he is saying. And the casino blatantly refuses to pay a player for doing no wrong . Refuses to cooperate with yourself even when you tell them they are wrong you class it as not recommended.

Sorry Bryan but I have read the rogue section and many casinos are in for similar. So now you are saying that casinos that steal winnings and refuse to pay players and give you the talk to the hand approach are no longer rogue just not recommended.

Seriously that can not be right. Neither can the fact it took months to even issue a warning or change review after they ripped the player off.

Also taking Max's last response where he said himself the casino dug their heels in. Would not pay player even when told they are wrong and brought s good relationship to an end sums up fact casino could not care. It was like tough we will refuse to pay players if we feel like it. Is that any worse than the rogue casinos.

 

[The Dude]

I have to admit it needs updating. We are in the midst of a soft re-launch and there are a few things that need sorting out still

So please call the dogs off

 

[maxd]

... It was like tough we will refuse to pay players if we feel like it. Is that any worse than the rogue casinos.

Yes, typically rogue casino are serial offenders without hope of change in sight, at least that's the way I've always seen it. That description wouldn't apply to Betzest.

In the case at hand we fundamentally disagreed with the casino's management over the application of a bonus' Terms. They read it one way, we disagreed. IMO it would be a long stretch to turn that into "we refuse to pay if we feel like it" because there was no evidence to indicate that that was how they were dealing with their players over time. An isolated incident, especially of this nature, typically isn't grounds for blacklisting anyone be it player or casino.

FWIW we've disagreed with "friendly" casinos in the past and had to down-grade them because of it. That usually doesn't mean a fast track to the Rogue Pit though, not unless there's a body of historical evidence to support it. Again, not the case with Betzest.

It's worth noting that we get exceedingly few complaints about Betzest so that means two things:

1. we have no body of evidence against them.
2. there are either few problems with that casino or we're simply not hearing about the problems that are there. Given the fullness of time the latter case becomes less and less likely.