Betzest_Casino
Dormant account
- Joined
- Sep 24, 2019
- Location
- Malta
Hi Everybody, 
Thank you all for your feedback, it was more than welcome (each critic is a step forward if it's constructive). We are continuously trying to improve our product and give the best experience to Betzest players. We took your opinions in consideration and analysed this case carefully once again.
As you noticed we have daily unique casino/sports promotions campaigns to suite all players demands, i can assure you that at Betzest have probably the best casino promotions in the market.
@Crazy7 as we expressed in the first reply, you breached two of our bonus T&C clauses, namely 3.12 and 3.13 of the bonus T&C's. (Outdated URL (Invalid))
The game gave you three options to choose from when you won the first free spins, to either collect your prize for the bonus game, gamble your win for a mystical prize or re-play the bonus game. If you had chosen the first option everything would be correct, but the gamble feature and the re-try feature (Outdated URL (Invalid)) options forfeit the initial winnings and thus making possible another bet with the amount that you forfeited in the first place.
As we said earlier, you knew this very well as you could see the balance increase during the free spin section, and when you forfeited them, you saw the balance decrease knowing thus that this would be considered a new bet by the system, as normally when you refuse a winning, in order to win more, this is considered as a bet. And as you know, the more you bet the more bonus turnover you create.
Therefore we argue that you used this option to beat the wagering easily, and not once, which could be easily forgivable, but three times (Outdated URL (Invalid)) and making it for us very difficult to act differently. You have added approximately 130€ from this feature to the bonus wagering.
We express very clearly in our T&C's that we consider irregular play any of these features so playing them, we repeat, not once, but multiple times it is considered a breach of the terms.
We are also very sorry to hear, even from experienced players, very biased argumentation and offensive speech. If a player wants to play real money, he can do literally everything he wants on the game, and no one would interfere, we make sure of that. But in the moment that you choose to play with bonus money, adding thus a help to your initial deposit, there are rules to be followed and respected, because this is how the industry works. As you perfectly did in your first bonus win at our casino, and we remind you that we payed you instantly, without any hassle whatsoever. You should have read carefully all the T&C's before to use the bonus play, and this is certainly not our fault.
We are very sorry for the inconvenience and we thank you again for being a member of Betzest.
Kind Regards
Casino Manager.
Thank you all for your feedback, it was more than welcome (each critic is a step forward if it's constructive). We are continuously trying to improve our product and give the best experience to Betzest players. We took your opinions in consideration and analysed this case carefully once again.
As you noticed we have daily unique casino/sports promotions campaigns to suite all players demands, i can assure you that at Betzest have probably the best casino promotions in the market.
@Crazy7 as we expressed in the first reply, you breached two of our bonus T&C clauses, namely 3.12 and 3.13 of the bonus T&C's. (Outdated URL (Invalid))
The game gave you three options to choose from when you won the first free spins, to either collect your prize for the bonus game, gamble your win for a mystical prize or re-play the bonus game. If you had chosen the first option everything would be correct, but the gamble feature and the re-try feature (Outdated URL (Invalid)) options forfeit the initial winnings and thus making possible another bet with the amount that you forfeited in the first place.
As we said earlier, you knew this very well as you could see the balance increase during the free spin section, and when you forfeited them, you saw the balance decrease knowing thus that this would be considered a new bet by the system, as normally when you refuse a winning, in order to win more, this is considered as a bet. And as you know, the more you bet the more bonus turnover you create.
Therefore we argue that you used this option to beat the wagering easily, and not once, which could be easily forgivable, but three times (Outdated URL (Invalid)) and making it for us very difficult to act differently. You have added approximately 130€ from this feature to the bonus wagering.
We express very clearly in our T&C's that we consider irregular play any of these features so playing them, we repeat, not once, but multiple times it is considered a breach of the terms.
We are also very sorry to hear, even from experienced players, very biased argumentation and offensive speech. If a player wants to play real money, he can do literally everything he wants on the game, and no one would interfere, we make sure of that. But in the moment that you choose to play with bonus money, adding thus a help to your initial deposit, there are rules to be followed and respected, because this is how the industry works. As you perfectly did in your first bonus win at our casino, and we remind you that we payed you instantly, without any hassle whatsoever. You should have read carefully all the T&C's before to use the bonus play, and this is certainly not our fault.
We are very sorry for the inconvenience and we thank you again for being a member of Betzest.
Kind Regards
Casino Manager.
