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What's the purpose of setting a limit or offering limits if you can simply remove it and go hog wild? Once you set a limit is there a time frame you must wait before you can raise it or remove?
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Yes i feel sick to be honest to be treated like this, i had comps at betsson for a while now that they have taken and i dont remember my balance at casinoeuro too. If they were proffesionals they would send all those remaning balance (also on betsafe as i didnt leave from there completely 0) back to deposit options and also as they promised for a cashback to neteller. i read they also ditch everyones affiliate program so this sounds like they simply dont care.
By the way to Brian i got email from betsafe that my deposit limit was removed the same day i maked "note this is google translate from norwegian to english so it can have some words that is wrong" note i wrote long email to Gabriella but she didnt answer nothing but this :
"Regarding the aforementioned deposit limit of Kr 1000 daily, You removed this limit 29.12.2013.
Regarding your question about how we behave as a responsible company so I refer you to please see our previous response.
With Best Regards,
Gabriella
Customer Service Manager"
This company is lying about the limit, she says the day i set limit i also removed this? do i have case to submit for a PAB here?
... do i have case to submit for a PAB here?
I've given you access to the PAB submission page. Please submit one as soon as you can. Thanks! If you have any problems, please let me know.
OP probably reduced their limit and then raised/removed it the same day. This is an effective way to take a week's break, as increases in limits take 7 days to come into effect, while a decrease is instant.
Based on Betsafe's response, I'd be fairly certain that this is what happened. (although I obviously hope to be wrong)
Are you playing with the said casino for a long time now or just recently?
From reading his posts it looks like he was a long-time member at Betsafe, as well as at several other casinos in the same group.Are you playing with the said casino for a long time now or just recently?

The rep reports that the account was closed because the player wrote them asking for compensation on the large losses and yet the player was clearly on tilt. Seriously, given what the player was saying the only responsible thing for the casino to do WAS to close the account without hesitation. If they hadn't they may well have been on the hook for anything that followed, which could have been pretty much anything given the player's obviously distressed state of mind.
I've also find it very irresponsible that Betsafe has allowed this type of behavior in deposits that clearly demonstrates a loss of control by the player.
IMO this should not be an attitude from a company that claims to offer responsible gaming.
Definitely right thing to do for the Casino, but how come some kind of flag did not go off at say 10K or 12K or even 20K? I am sure if a player makes those kind of deposits in a such short time someone's got to notice.....
For who routinely does not deposit these kinds of amounts in a short timeframe, for who is spending much more than usually spend, for someone that had imposed lower deposit limits before, just to give you a few samples. It's very easy to spot this kind of change in behaviour. In fact these obvious changes of behavior are already monitored by large casinos to protect themselves against fraud and security violations.
You clearly do not understand anything about human behavior.
OK cool.
So your solution is......???
Before you say "have a set cutoff/alarm limit"...think about players who routinely deposit these kinds of amounts...and there are plenty. How annoyed would you be to have to explain yourself every time you pass the limit? And...what should be the limit? $1k? $5k? $50k? You need to either state a number, or the whole idea is unworkable (and probably would be anyway). I mean....at what point did they lose control? Can you please elaborate?
.... The casino is there to protect themselves and others from fraud and money laundering. So they have had no choice to take action against him.
Generally speaking it is wise not to make assumptions about behing-the-scenes stuff which you can't possibly know anything about:
- AFAIK the casino's actions had nothing to do with fraud or money laundering and their actions weren't about protecting their financial interests. As I said previously when the OP wrote to them he was clearly in a deeply unhealthy state of mind and obviously had no control over his spending. The casino largely acted to protect the player not themselves.
- It is not really fair to say that "casino did not provide enough clear information", rather it was more an issue of me wanting to know more about aspects of the case which had not, as yet, been the focus of attention. I have no reason to believe the casino withheld anything nor that they will.
Not saying the casino is at fault here. Also if the player is a regular or a VIP who's done this before and who clearly is a high-roller the casino could have been happy to let it continue...or even allow a gradual increase in limits over time
What I am saying is if a new or dormant player suddenly exhibits this behavior it needs to ring bells.......
Sad but the player is still at fault here, nobody forced them to spend that money. If there were limits set that were ignored by the casino that's another story.
But if it was the player that changed the limits...if the casino has a cash-back scheme where the player would have gotten a percentage of their deposits back if the account wasn't closed, it would be a nice gesture for them to send that money directly to the player's bank, maybe as well as any cash from comps the player earned - without opening the account again. It seems like it would be a nice thing for them to do, although maybe they're not really obligated to do it.
I totally agree with your post and it in fact appears the OP had some extra money available and blew it. I too can't say the casino is totally at faulOP had thsbut OC's should monitor player behavior and when it goes off the hook like the OP then shut them down.
I went to this site and see that they displayYou do not have permission to view link Log in or register now.and they also display a bad linkYou do not have permission to view link Log in or register now.
Gamcare.org provides training to casino staff, is this the case or just an added link?
They also abide by the G4 guidelines as stated within their T&C's. It's late and I've skimmed over them but the following supports the OP rather right or wrong. Again from their own site.
5. Player Protection Tools
5.1 Reality Checks
It is vital that, where the e-Betting system allows virtually continuous, interactive and rapid betting without a reasonable break, there should be mechanisms implemented that help the player to monitor their losses so they can make conscious decisions as to whether to stop or continue.
Link here:You do not have permission to view link Log in or register now.
IMO - Despite whether an OC seems to be not at fault, if they display these type restrictions on their site, G4, then the OP is not at fault.
All T&C's, links etc. should be reviewed before making a decision on this, again JMO.![]()
I'm not familiar with Betsafe's loyalty system, but I think if the player had comps earned for play uncashed in his account, they should be paid to him.
I think it's more of a pity the OP's bank didn't flag something wrong than that the casino didn't.
For who routinely does not deposit these kinds of amounts in a short timeframe, for who is spending much more than usually spend, for someone that had imposed lower deposit limits before, just to give you a few exemples. It's very easy to spot this kind of change in behaviour. In fact these obvious changes of behavior are already monitored by large casinos to protect themselves against fraud and security violations.
You clearly do not understand anything about human behavior. Keep yourself safe.
And if the player had WON a large profit above his 20k or whatever on his FINAL 2k deposit, would we be having this discussion?
Lets all put on our big boy pants.. We all make our own decisions.. He fucked up, no ones fault but his.. In this day and age, people like to blame others for there own mistakes..
“It has always seemed strange to me... The things we admire in men, kindness and generosity, openness, honesty, understanding and feeling, are the concomitants of failure in our system. And those traits we detest, sharpness, greed, acquisitiveness, meanness, egotism and self-interest, are the traits of success. And while men admire the quality of the first they love the produce of the second.”
― John Steinbeck, Cannery Row
Wow - that's some session. Feel for the OP.
Another illustration of why its good to have separate "gambling" accounts/ewallets/pre-paid cards.
Even the most restrained and sensible amongst us will admit to the odd lapse and, with direct access to a decent amount of cash, it makes that far more likely.
I don't mean anything with the quote. It's just a quote.
In none of my posts I defended or agreed with the OP attitudes. I just do not agree with the lack of control and regulation that society allows online casinos and financial institutions to operate.
I think it's more of a pity the OP's bank didn't flag something wrong than that the casino didn't.

I think it's more of a pity the OP's bank didn't flag something wrong than that the casino didn't.
Good point, my bank would.![]()
I have to ask, since I don't know or understand.
Can you use your Visa to buy a car?
Can you pay for a huge wedding party with your Visa? If you can, can you then buy additional drinks for the guests a while later? I ask because I know what I can do here and maybe you have restrictions we don't have.

Sure ask.. Many here have stated that limits do NO good with online casinos, it's totally the OP's fault since they can go elsewhere to blow their money, Sheldon Adelson's dream posters IMO. You know "Click your mouse and lose your house."
I have never disagreed the OP is at fault, has a problem but there needs to be a system in place to stop problem gamblers or the iGaming industry will never evolve in the U.S. at least.
My reply about the banking system was pretty straight forward. My bank would never, again NEVER allow me to deposit 22,000 dollars into an online Website in a five hour period like the OP.
Did this really happen, who knows?

BTW - Your examples are all offline and not online transactions. Cars, weddings, drinks etc..![]()

I have to ask, since I don't know or understand.
Can you use your Visa to buy a car?
Can you pay for a huge wedding party with your Visa? If you can, can you then buy additional drinks for the guests a while later? I ask because I know what I can do here and maybe you have restrictions we don't have.
Hello all
Is this still under PAB? I haven't heard anything after I filled the PAB.
