Betsafe block my account after losing 22K$

[lockinlove]

I agree with the people in this thread, having almost done this myself (Won 6k€ and played 2k€ back in the high of the moment, 2k€ being a months salary)

Winning 4k is nothing even close to losing $22,000 in loans. And you should not look at losing back 33% of your win as a loss.

What you did was lose a little bit of control but still walked away with a huge amount of winnings.

While Im sure the OP appreciated you taking the time to respond, the above is a really bad example

 

[spoton]

What kind of bank allows 22K to be withdrawn in five hours?

I guess the same kind of bank with transfer a house-loan directly to the lender instead of the seller of the house.

 

[P.V.]

I guess the same kind of bank with transfer a house-loan directly to the lender instead of the seller of the house.

I'm not sure what you mean but it's clear that banks have limits on ATM withdraws and online transactions etc. in case of fraud.

22K as stated by the OP should have set off all kinds of red flags IMO to the FI.

I'm not defending the OP or debating the casino but rather amazed that if in fact this took place that kind of money could be deposited within a five hour period.

 

[maphesto]

22K as stated by the OP should have set off all kinds of red flags IMO to the FI.

I'm not defending the OP or debating the casino but rather amazed that if in fact this took place that kind of money could be deposited within a five hour period.

I'm not surprised. Even if those amounts are high it's the same as when I buy a car at a car store and pay either with bank transfer instant or through my Visa debit. And that car could cost a lot more than 22k$.

The bank have no control over what kind of "store" it is that receives the money. Of course, they could decide that some stores should raise red flags, but who decides what stores that should be?

It all comes down to the exact same thing, YOU have to have control over your money and set limits. Rezak probably didn't think he would do such a thing ever and that's why he didn't set those limits.

The casino is used to high rollers, they do not check every deposit for "strange behaviour".

 

[rezak]

Ok my time is over here folks, got message from casinoeuro rep here on casinomeister that betsafe CS going to send me mail and i just got it and that they have closed my account due to "gambling problem" they have read on casinomeister and ofcourse as nifty29 wished i wont get a zlich either.

also they are going to keep my comp on all betsson group and remaning $ on all the place.

but i replyed this to betsafe :

1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there but let me deposit 22$K in two times, one 10K and after asked CS for comp i logged out and logged in and lost another 12K

2: "john" from CS told me in chat and i have his email saying i will get rewarded for my play

3: they used 5 days to respond to me...

in the end dosent matter, but you know, having rtp around 30% (i tought it will even it out soon or later or i would not keep depositing $200, $400, $500, $400,$1000,$400 and so on til 22K) and later get blocked and takes all your remaing $ makes you really feel like you being robbed.

 

[KasinoKing]

Responsible gaming? What are you talking about?? You really think casino make money from responsible gamblers? 99.9% of all gambling related business run their business thru people who gamble too much, so please don't try to polish this with your nonsense.

That simply isn't true. I have referred 100's of players to dozens of casinos and I can see from the stats that by far the vast majority only deposit small-ish amounts; most are like $30 - $50 at a time and it is very rare to see anyone deposit more than a few $100 in a month.
Looks again like you are trying to blame others for your actions, or use your mis-held belief as some sort of excuse.

Having said that I am very concerned that both your bank and the casino allowed you to deposit so much in such a small time-frame - do you know how many separate deposits you made?

I also agree with others though that you are being too impatient with the casino (An impatient compulsive gambler? Who would have thought...)
I can fully understand why they have locked your account and I would expect them to look very closely at all the details before deciding what action to take. Most of the elapsed time has been over the weekend, so I don't think the time taken so far is excessive.

That being said, if I lost even a fraction of that $22,000 in one night I would be finding a new casino to play at anyway. Why on earth would anyone continue pounding away at a casino that's obviously sucking his bank account dry? I would think if a person lost that much money in one night they would want the account closed. If it happened to me, I would never want to see that casino lobby again.

I normally pretty much agree with everything you say - but that is a little bit silly as it implies that casino has some sort of control over the pay-out of their games. Changing the casino was not what was needed - a total break from playing is what THIS player needed.

KK

 

[Tirilej]

1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there but let me deposit 22$K in two times, one 10K and after asked CS for comp i logged out and logged in and lost another 12K

What does this mean?
Did you have a deposit limit set at Betsafe where you not would be able to deposit more than $200 per 24hour?

If that is true then I don't know what to say or think anymore

Sorry if this have been brought up earlier in this thread. I'm too lazy to go back and check now.

 

[rezak]

Also if the rep found me "not responsible gambler" now why did he credit me comp and not block me for few months ago? as i have alot of private message like this one. as you can see he sent me comp when i lost for few months ago :

"Hello there, hope everything is well with you

I did something that i havent done before and played more than i can afford to lose from my pension circa €4000 wounder if there any bonus/comp that i can get? would be very appreciated.

I am sorry to say this as i feel bad for asking but if you had any i would be very glad.

And i hope you get wounderful christmas.

kind regards"


and reply :

Hi,

What is your email address - registered at betsson?

Thanks,
Patryk

"Done - cheers.
Patryk"

 

[rezak]

Having said that I am very concerned that both your bank and the casino allowed you to deposit so much in such a small time-frame - do you know how many separate deposits you made?


KK

i started with $200, and continued maybe 30-50 transaction i belive.

 

[KasinoKing]

1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there but let me deposit 22$K in two times, one 10K and after asked CS for comp i logged out and logged in and lost another 12K

If this IS true and can be proved, then you have a very legitimate case for a PAB I would say.

KK
(I didn't see this earlier as you were posting at the same time as me).

 

[maphesto]

1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there

What!? Did you have a set limit of 200$/24h at this casino?

2: "john" from CS told me in chat and i have his email saying i will get rewarded for my play

After this, you made all sorts of things that made them understand that giving you comps is to give drugs to an addict!

3: they used 5 days to respond to me...

This part is not good, that I could agree with. Still, it doesn't change the fact that you made this to yourself. No other person clicked that button and you had probably not set up any deposit limits at the casino!

in the end dosent matter, but you know, having rtp around 30% (i tought it will even it out soon or later

You were playing games with an House Edge of around 5%. It would never "even out". Every new deposit you made would have had an expected return of around 95%. In the long run, after millions of NOK deposit, it would come close to the TRTP of 95%. But then, you had deposit 10 000 000 NOK and still would have lost 500 000 NOK.

get blocked and takes all your remaing $ makes you really feel like you being robbed.

You have lost 22k$ and you are talking about comps?

Don't you realize that you have made decisions that will decrease your household money for 10 years forward?

 

[rezak]

If this IS true and can be proved, then you have a very legitimate case for a PAB I would say.

KK
(I didn't see this earlier as you were posting at the same time as me).

i dont think this will help anything anymore as it is stated in the email i got that their decision is final and see this case as closed and "good luck with your future"...

 

[maphesto]

i dont think this will help anything anymore as it is stated in the email i got that their decision is final and see this case as closed and "good luck with your future"...

Yes! Many casinos have changed their "final" decision when a PAB is settled for the player.

Did you have that limit on this casino?

 

[Tirilej]

Do a PAB immediately rezak. You do have a chance to win.
Just make sure that the money will be paid out to someone else

 

[rezak]

You were playing games with an House Edge of around 5%. It would never "even out". Every new deposit you made would have had an expected return of around 95%. In the long run, after millions of NOK deposit, it would come close to the TRTP of 95%. But then, you had deposit 10 000 000 NOK and still would have lost 500 000 NOK.



You have lost 22k$ and you are talking about comps?

Don't you realize that you have made decisions that will decrease your household money for 10 years forward?

No i have played netent for very long time, and i know for sure my sessions that day was one of the sickest run i had, blank spin on gonzo for suddenly 100-200 spins? i mean theres a line between what i accept to lose and get robbed, to be honest i coudlnt lose this ammount if i didnt have sick run, on 60-70% RTP this would last me at least more than 5H with 22K


and for the secound, yes i talk about comps, why not? why is it wrong of me to want anything i can get after this horrible play?

 

[rezak]

Do a PAB immediately rezak. You do have a chance to win.
Just make sure that the money will be paid out to someone else

Can i PAB when im in non gambler section? all i can view right now is this section and the attick?

 

[rezak]

Yes! Many casinos have changed their "final" decision when a PAB is settled for the player.

Did you have that limit on this casino?

Yes after i asked nordicbet Joakim for comp in christmas as i lost with bad return he set my nordicbet account to maximum 200$ daily and i fixed all other place to have a limit to my account, from betsafe it this one :

dato : 29/12/2013
"Betsafe - your deposit limits

This is to confirm that you have successfully altered your deposit limit.

Your chosen limit: 1000 NOK DAILY

To view your limit or make amendments please log-in and visit the ‘Responsible Gaming' section.

The betsafe Team."

 

[spoton]

I'm not sure what you mean but it's clear that banks have limits on ATM withdraws and online transactions etc. in case of fraud.

22K as stated by the OP should have set off all kinds of red flags IMO to the FI.

I'm not defending the OP or debating the casino but rather amazed that if in fact this took place that kind of money could be deposited within a five hour period.

Not that it matters very much, but what I meant is most banks, atleast here, that lend you money with a fair interest for a house or car, wont pay the money to anyone else than whom they have verified is the seller of that item. That is so they have security in that item till the loan is paid and don't risk the lender blowing it all away on lets say gambling. I borrowed around 10$k for a car some years ago, and the bank wouldn't transfer the money to the seller before they had proof the car was registered over on me and insured.

But of course if some kind of unsecured loan with a interest ranging in the 10-20% region it would be something else.

 

[maphesto]

Yes after i asked nordicbet Joakim for comp in christmas as i lost with bad return he set my nordicbet account to maximum 200$ daily and i fixed all other place to have a limit to my account, from betsafe it this one :

dato : 29/12/2013
"Betsafe - your deposit limits

This is to confirm that you have successfully altered your deposit limit.

Your chosen limit: 1000 NOK DAILY

To view your limit or make amendments please log-in and visit the ‘Responsible Gaming' section.

The betsafe Team."

Holy shit!

Did you change this limit after dec 29?

 

[Tirilej]

Yes after i asked nordicbet Joakim for comp in christmas as i lost with bad return he set my nordicbet account to maximum 200$ daily and i fixed all other place to have a limit to my account, from betsafe it this one :

dato : 29/12/2013
"Betsafe - your deposit limits

This is to confirm that you have successfully altered your deposit limit.

Your chosen limit: 1000 NOK DAILY

To view your limit or make amendments please log-in and visit the ‘Responsible Gaming' section.

The betsafe Team."

Then we just have to assume you haven't changed that limit after.

Can you read this link? Or send a pm to Max.
Link Outdated / Removed

 

[rezak]

Then we just have to assume you haven't changed that limit after.

Can you read this link? Or send a pm to Max.
Link Outdated / Removed

Thank you for your reply, all i see is this when i use the link you sent :

vBulletin Message
rezak, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

I will be online later to night, thanks for the effort!

 

[KasinoKing]

Can i PAB when im in non gambler section? all i can view right now is this section and the attick?

Yes you can still PAB.
If you can't get access to the right page on the website, you can send a PM to Maxd and I'm sure he can help you proceed from there.

KK

 

[maphesto]

From Betsafe:

Want to reduce or delete a limit?
You can reduce your limit at any time
You can raise or remove your limit at any time, but the limit will have a waiting period to be effective for 7 days. So if you, for example, set a limit of €100 per week and remove it on a Tuesday, it won't come into effect until the Tuesday the following week.

If the limit is set to 200$ according to the email this limit is still in place or rezak has changed it at least 7 days before those 22k$ were lost.

 

[Tirilej]

Since the rep for Betsafe has read the latest news I'm sure he will investigate what have happened.

I also reported this thread again so he can get some help with making the PAB.

A little turn around I hadn't expected.

 

[rena35]

I really feel bad for you and i usually limit my comments but in this i can not. I hope this works out for you i really do. GL