Betsafe block my account after losing 22K$

[spoton]

What you are asking for issn't a cashback in the way that casinos give players as a promo(The see it as a investment to get you to play more later), but rather that the casino should show emotions and give you some back to be kind, knowing that it is a big chance you have a gambling problem. And that puts them in a dilemma, as if they give you a bit of your losses back as a goodwill gesture, then they have to do it to everyone else blowing off money they shouldn't have spent aswell.

And i wish you good luck in the future. As you said its human to make mistakes, hope this ain't hurting too much. Being from the same country as you that amount ain't too many monthly wages.

 

[sandtag]

Rezak's accounts got blocked only after he contacted customer service for a compensation/cashback. For compensation or cashback the customer service would have to look at deposit history, and when they looked at it, I guess they concluded that he had a gambling problem, doing "deposit couple hundred, spin, lose" repeat a dozens of times in five hours adding up to $22k probably led them to that conclusions.

If he had asked for compensation/cashback at 12k, I guess the customer service would have looked into his deposit history earlier, done the same conclusion, and blocked his accounts then.

I agree with the people in this thread, having almost done this myself (Won 6k€ and played 2k€ back in the high of the moment, 2k€ being a months salary) but I do feel that the OP is being treated a bit harsh by betsafe. They did do the right thing and casinos cant be expected to monitor every singel players deposits but they did in fact make a 22k profit from him so it would be fair with like a 1k cashback at a reasonable wr. Though that could´ve been an enticement for OP to play even more (which concluded in the thread would just be bad in the long run).

To OP the best thing that you can do is face your loss (I cant even begin to expect the amount of self loath, but I feel for you), and take this loss as a leason (learning money) that you are not supposed to be gambling. 22k$ is a lot and at least for me it would take 3-4 years of saving to recuperate from such a loss and even more to heal mentally. I hope you learned your leason and keep in mind, life isnt all about money there´s so much more to it (this mentality can help you recuperate and avoid similar situations).

I do get a bit concerned with the rate of these "I lost xxk€" threads coming up (having in mind the thread where someone got tricked by their spouse that the casino took 20k of winnings and stole 1k when in fact the husband had played it all back), keep in mind that this is just the people that have been posting here in reality there´s a lot more of these stories. Again I cant comment on what the casinos are supposed to do to avoid these kind of situations but I do feel that this is something that at least the more reputable casinos needs to review.

 

[rezak]

What you are asking for issn't a cashback in the way that casinos give players as a promo(The see it as a investment to get you to play more later), but rather that the casino should show emotions and give you some back to be kind, knowing that it is a big chance you have a gambling problem. And that puts them in a dilemma, as if they give you a bit of your losses back as a goodwill gesture, then they have to do it to everyone else blowing off money they shouldn't have spent aswell.

I didn't open this thred because I want a comp since I probably would get a comp when i was down 10K the CS was happy to send something thru loyalty department when i stopped playing down circa $11K and told me to wait to tomorrow to get awarded for your cashback/bonus but next day i try to log in and its blocked , I opened this is because betsafe went all "shut" suddenly for no explanation to me and the CS wouldn't answer what is going on so this is why I opened this thred because it seems betsafe just want to make this "dead case" and I thank Bryan to have a forum like this or I wouldn't have any place to seek for help. when

BTW :i found my first chat receipt that is sent to my email, this is what they told me when i told them i have deposited 10K and lost it. its in norwegian but i have translated in english under it :

Hei, mitt navn er John.
John: Velkommen til kundesupport!
Hva kan jeg hjelpe deg med?
Me: Hei nå har jeg tapt altså over 60000kr gjort dette innskuddet da fortjener jeg bonus gjør jeg ikke det?
John: Det var jo ganske så ekstremt og veldig trist å høre, jeg forstår at du ønsker en bonus og jeg kan se det skulle ikke være noe problem å ordne det for deg, men dessverre så er ikke bonusavdelingen tilgjengelig nå på natten, men om du kontakter oss i morgen mellom klokken 8 på morgenen og midnatt så skal de være tilgjengelig og jeg vil tro du skulle kunne fått en ganske så fin bonus av oss da, dessverre har ikke jeg rettigheter til å kunne legge til noen bonus ellers skulle jeg selvfølgelig ha ordnet dette for deg.



Hello, my name is John.
John: Welcome to customer support!
What can i help you?
Me: Hey there, i have now lost over 60000kr in deposit dont i deserve bonus for this loss?
John: It was pretty extreme and very sad to hear, I understand that you want a bonus and I can see there would be no problem to arrange it for you, but unfortunately the loyalty department is not available now at night, but if you contacting us in the morning between 8 in the morning and midnight they will be available and I would think you could get a pretty nice bonus of us then, unfortunately I have not permissions to add some bonus otherwise I'd of course have arranged this for you right now.

 

[sigothx1]

The following post will probly get me hated, but you know what? I do not care. OP read this for the sake of your life.

Cashback? Casinomeister? Betsafe? NEVER LOAD THESE SITES AGAIN. EVER.

Gambling problem? No you dont have a gambling problem, you have a life problem, I have no pity for the loss, i have pity for the sake your going to have to work the next decade for one session of gambling, Stop acting like betsafe should give you anything back, Thats the absolute worst thing they could do, You need to wake up and smell the coffee, you have an insane impulse gambling problem, even people who have gambling problems would raise an eyebrow at your loss, not only did you lose a massive amount, it wasn't even yours to lose, you borrowed it, Im not going to sit here and make you feel better by siding with you, im going to do something better, by calling you out on your problem.

I have alot of respect for anyone trying to beat an addiction, my father to this day struggles with alcoholism, however you dont even sound like your bothered by the fact you just lost someones salary in 1 night, including my own.

Sit back, and think, what the hell have you just done to your life? Was it worth it? Tough questions maybe, but you need someone in your life, your real life, to help you, not some internet gambling forum.

i have alot of respect for casinomeister, and i genuinely take advice given if i can, but you do not need to be here, after losing that money the last site you need to be on is a gambling site, or gambling related site, i think bryan should put you in the non gambling list without question or asking to be put there, noone likes reading these storys and reguardless what betsafe does your problem isnt going to help itself being here.

Im not trying to come off rude or arrogant, ive lost more than i should just like most gamblers, but my entire bank balence? or borrowed money? never. and i think if that is what you do while gambling then its not for you, i wish you the best luck in the world trying to beat the problem, to quote someone i love "its still them and us, and im still on the side of us" i always want to read about people winning, and i dont want anyone to lose, but thats gambling, if you cannot control yourself then stop it immediatly, if this isnt a wake up call to you, then your life is going to be ruled by gambling and you only have yourself to blame.

 

[rainmaker]

I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.

I am not going to comment on this as I do understand you are in difficult situation.

However - based on your posts I do hope you will follow Nifty's advice. Best of luck rezak.

 

[sandtag]

The following post will probly get me hated, but you know what? I do not care. OP read this for the sake of your life.

Cashback? Casinomeister? Betsafe? NEVER LOAD THESE SITES AGAIN. EVER.

Gambling problem? No you dont have a gambling problem, you have a life problem, I have no pity for the loss, i have pity for the sake your going to have to work the next decade for one session of gambling, Stop acting like betsafe should give you anything back, Thats the absolute worst thing they could do, You need to wake up and smell the coffee, you have an insane impulse gambling problem, even people who have gambling problems would raise an eyebrow at your loss, not only did you lose a massive amount, it wasn't even yours to lose, you borrowed it, Im not going to sit here and make you feel better by siding with you, im going to do something better, by calling you out on your problem.

I have alot of respect for anyone trying to beat an addiction, my father to this day struggles with alcoholism, however you dont even sound like your bothered by the fact you just lost someones salary in 1 night, including my own.

Sit back, and think, what the hell have you just done to your life? Was it worth it? Tough questions maybe, but you need someone in your life, your real life, to help you, not some internet gambling forum.

i have alot of respect for casinomeister, and i genuinely take advice given if i can, but you do not need to be here, after losing that money the last site you need to be on is a gambling site, or gambling related site, i think bryan should put you in the non gambling list without question or asking to be put there, noone likes reading these storys and reguardless what betsafe does your problem isnt going to help itself being here.

Im not trying to come off rude or arrogant, ive lost more than i should just like most gamblers, but my entire bank balence? or borrowed money? never. and i think if that is what you do while gambling then its not for you, i wish you the best luck in the world trying to beat the problem, to quote someone i love "its still them and us, and im still on the side of us" i always want to read about people winning, and i dont want anyone to lose, but thats gambling, if you cannot control yourself then stop it immediatly, if this isnt a wake up call to you, then your life is going to be ruled by gambling and you only have yourself to blame.

Why would it get you hated? You stated a very good point, a gambling problem is when the player still has a bit of self-control but doesnt respect the money; For example when I won 6k€ and only withdrew 4k€ due to the high of the moment or when you make a couple to many deposits (like 100€ instead of that 20€). After reading your post I would say OP has a lifeproblem manifested in gambling, it might aswell has manifested in drugs or alcohol hence why your argument is very valid. Loosing your whole life isnt just a "gambling problem" it´s a destructive behavior, all though gambling is very risky since (pointing to my last post) it can bring forth these destructive patterns of which I spoke my concernes with in my earlier post.

To stay on the original topic though with regards to OPs last post I think that Betsafe are obligated to throw him a bonus based on the chat log. Not that I would recommened Op to pursue this but if the support told him he could have a cashback (especially seeing how he should be entitled to it with the rtp he got) then he should have it, they can close his account afterwards but they should honor their word.

Also as the player is from Norway 60K nok shouldnt take a decade to come back from as the average wage there should be like here in sweden (~20k nok), but not knowing OPs personal economy I cant really say much more then mere
assumptions.

Edit: TLDR: OP should be entitled to the cashback as the casino should honor their word, but read the posts here and consider if you should pursue it or just let gambling go as a whole. I recommened the latter.

 

[sigothx1]

In normal circumstances, id agree a cashback bonus would be fair due to the loss entailed, but to me and maybe its a wrong view, its like an alcoholic being told, well you bought 2 bottles of whisey every day for the past 100 days, heres 20 free more bottles, is it going to help him? No, same could be said about drugs and any other form of addiction, i just dont think in the long run any kind of bonus is going to help him beat the problem he blatantly has.

 

[Nifty29]

Thanks for the reply guys i really appreciate it, I still haven't heard anything from them... They probably couldn't care less I guess..

I thank people who support this also for people that hate : listen I don't play a lot anymore we are all humans and do mistakes sometimes, I did huge mistake to deposit this money and gamble it away on really bad timing, I would also be very glad if I could get my play seen on numbers because I have been gambling many years and I have never ever seen such a bad payout in my life so after this all I asked was "can I get any comp for my play" and right after they blocked my account.

what also annoys me is that the rep have been online severe time and didn't take 2 min to actually say something to my 2 private message I sent him nor did betsafe CS as they say "the related department will contact you when they got time"


I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.

You haven't got a clue buddy.

I had a little sympathy for you, even though you're blaming everyone else when it's all down to you, but then you crossed the line and starting taking potshots at rainmaker.

Rainmaker, like any affiliate, takes the risk that high rollers will either make them a nice profit, or wipe out their earnings for the entire month. There's nothing wrong with that, and nothing wrong with him having a view about RESPONSIBLE gambling I.e. the opposite of what you did.

All you're doing, once again, is lashing out at someone else in an attempt to convince yourself that it's not really all your fault. Well....IT IS. 100% in fact. It doesn't matter one iota whether someone else makes money from your irresponsible behaviour or not...it's totally irrelevant.

Get a grip and stop trying to deflect everything away from yourself as the instigator of this entire issue. It's pathetic.

I hope the casino gives you squat. I won't be shedding any tears for you.

 

[rezak]

You haven't got a clue buddy.

I had a little sympathy for you, even though you're blaming everyone else when it's all down to you, but then you crossed the line and starting taking potshots at rainmaker.

Responsible gaming? What are you talking about?? You really think casino make money from responsible gamblers? 99.9% of all gambling related business run their business thru people who gamble too much, so please don't try to polish this with your nonsense.

I don't need your syphaty, I have read enough your past post to know how you always go attacking people and send your negative energy thru your posts. You also have legendary status of people have used "ignore bottom" and im one of them after this post.

 

[randomiam]

gaming restrictions and compo

from what ive seen you should try like 10% back well that would be the right thing for a casino to do if you where a "new player" there as they did not know you where i high roller and there was not even a courtesy call or check up call after ten thou it was irresponsible or them not to do so as you where a new player at those amounts a casino should be contacting the player and double checking he is in right mind and state to play.

The rtp was very very low and any decent site should compensate for that i had a bad run on thunderstruck 2 the other day lost $140 1000 spins no free spins. im a low roller these days and that's like my weekly bankroll i contacted the support told them about my run and the gladly gave me a $10 14% bonus and a friendly chat with that i won $150 and cashed out got the wd flushed. (32 red group casino)
betsafe should be decent about this and refund some of the cash to your bank and block your account from further use
they did not do enough to stop a problem gambler most other casinos would contact they player at that spending or have new depositor limits set
i dont think you should get all your money back as you lost it and it sucks more balls than a cheap porn star but you should get 5 to 10% back as cash as a goodwill gesture look at it this way they blocked you account gave you no reply if you where a REAL high roller they wouldn't of done that.
they would of tried to entice you to play more with them
they locked it because they saw a problem with your gaming and they should of done something earlier after $1 bets went up by a huge amount as that shows chasing the losses

sorry for the long post guys

 

[rezak]

As mentioned before after I spent $10K (60K kr) then I went to CS and asked if he had any bonus /cashback and he told me the loyalty department is not here at the moment but they will credit me when they arrive, so i logged out, circa +1 hour later I logged in again and lost another 12K (Total 140.000kr or $22K) (to set in perspective my biggest win was 5000kr which is same as if you deposit $140 and biggest win 5$ with tons of dead spins) the chat script :



Hello, my name is John.

John: Welcome to customer support! What can I help you?

Me: Hey there, I have now lost over 60000kr ($10K) in deposit don't I deserve bonus for this loss?

John: It was pretty extreme and very sad to hear, I understand that you want a bonus and I can see there would be no problem to arrange it for you, but unfortunately the loyalty department is not available now at night, but if you contacting us in the morning between 8 in the morning and midnight they will be available and I would think you could get a pretty nice bonus of us then, unfortunately I have not permissions to add some bonus otherwise I'd of course have arranged this for you right now

 

[mrmark21]

Okay can we all just try to go a little easier on the Op. I know you have to be cruel to be kind. But the Op must be having a terrible time at the moment and that approach is probably only going to make him feel worse. Try to have a little empathy. Try to put yourself in the Op's shoes.

The Op still hasn't received a response from Betsafe or the Rep. Apparently the Rep has visited the forum several times. They really need to resolve this issue.

 

[Nifty29]

Okay can we all just try to go a little easier on the Op. I know you have to be cruel to be kind. But the Op must be having a terrible time at the moment and that approach is probably only going to make him feel worse. Try to have a little empathy. Try to put yourself in the Op's shoes.

The Op still hasn't received a response from Betsafe or the Rep. Apparently the Rep has visited the forum several times. They really need to resolve this issue.

No.

They are being completely unreasonable and even attacking members like rainmaker FFS...just because he's an affiliate, and it's somehow "his fault" that the OP is a compulsive gambler.

The "terrible time" they are having is their OWN fault entirely. If they came here saying as much, instead of pointing the finger at everyone else, then I might agree a little sympathy might be in order (as I stated earlier that I DID).

Sorry.

 

[Tirilej]

rezak, I thought you were one of the young guys in here. You're not. You're a grown up man and you should know better.
I can understand how ashamed you are over losing your control like this, but you did it, and there is nothing you can do to reverse it.

From now on if you would continue to play you would always remember this loss and always try to win that money back.
You do know that gambling should be for recreational purpose? Something fun you do where you have the chance to win at the same time.
It won't be fun again for you.

No need to post any chat in here. You know that the guy who works there have to try and be friendly, but he is not in a position to make any decision.
The same goes for the rep here. We don't know his position in the company, and he maybe just are in reading the forum on his free time and wants to wait until Monday with responding.

Let it go, face the consequenses, look for help and stop gambling.

 

[mrmark21]

No.

They are being completely unreasonable and even attacking members like rainmaker FFS...just because he's an affiliate, and it's somehow "his fault" that the OP is a compulsive gambler.

The "terrible time" they are having is their OWN fault entirely. If they came here saying as much, instead of pointing the finger at everyone else, then I might agree a little sympathy might be in order (as I stated earlier that I DID).

Sorry.

No worries, I understand. I disagree but I understand. While I think it's a shame you cant empathize with the Op you are most certainly entitled to your own opinion

 

[mathsboy1975]

Thanks for the reply guys i really appreciate it, I still haven't heard anything from them... They probably couldn't care less I guess..

I thank people who support this also for people that hate : listen I don't play a lot anymore we are all humans and do mistakes sometimes, I did huge mistake to deposit this money and gamble it away on really bad timing, I would also be very glad if I could get my play seen on numbers because I have been gambling many years and I have never ever seen such a bad payout in my life so after this all I asked was "can I get any comp for my play" and right after they blocked my account.

what also annoys me is that the rep have been online severe time and didn't take 2 min to actually say something to my 2 private message I sent him nor did betsafe CS as they say "the related department will contact you when they got time"


I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.

Whatever your feelings right now, taking a pop at other members is not going to help you. It is only 3 days since your original post - it is also the weekend and perhaps you are not getting a response because key members of staff are not present over the weekend. It is also quite possible that they are taking their time in deciding what to do in order to make the "right" decision. I am guessing that people losing 22K in 5 hours does not happen that often for comparatively low rolling customers. Perhaps they are simply weighing up certain options (and that will probably include not giving you any cashback) before making a decision.

I think you probably need to get into the mindset that you will get nothing back. Bad runs happen - it is just bad luck that yours coincided with a time that you were playing at 20$ a spin. If I were you I would stand back completely - even close your account here as any criticism you receive is clearly not helping.

Accept it has gone and if they are good enough to give you cashback take it. For your own sake, move on.

 

[dunover]

If this substantial loss stings the OP into never gambling again, it will be cheap in the long run. He states 10 years to pay it back, well every week or month in that 10 years he should take note of the pain as he makes his payment (which over 10 years would be 183 $ per month) and treat it as a reminder. I just hope 183$ is not too crippling in relation to his other outgoings.
The casino is not obliged to give any cashback, and it would be unwise for them to do so, as it would get his hopes up and perpetuate more gambling. The money has gone, for ever. He needs to accept that. Yes, an affiliate may have done well from his actions as has the casino. Whomever get the benefit from his 22k is neither here nor there - it has gone. There is no get-out clause for the OP. Instead of thinking about the past he needs to plan the future - you don't get action replays in life unfortunately.

 

[Balthazar]

$22k + interests over 10 years, and that's not even counting the money that, I assume, OP will need but no longer have.

Top contender for the most depressing thread I've read on CM.

 

[rezak]

Accept it has gone and if they are good enough to give you cashback take it. For your own sake, move on.

I will fully accept this, this is not what this thred about, i don't know how many times I have wrote this but my main question is why betsafe have locked my account and why didn't they notify me when i got blocked day after? I also want my wager and payout percentages, and last not least why don't betsson rep reply to my private message?

Is this behavior done by reputable casino accepted among players here at casinomeister as long as he get pre stamped&judged "problem gambler"?

 

[onkel]

Rezak - they are either worried that the funds deposited are "not legit", and are investigating that. Or they've closed your account because your behaviour exhibits the traits of a problem gambler (which per their license forces them to put a block on your account).

Either way you shouldn't be surprised that your account is locked, and will hear from them soon enough.

 

[wobble33]

well just off topic a little bit here, betsafe are getting lot longer for withdrawls too! I have had a bit of a bad time here lately too. lost about £2.5k lately. so I deposit £650 last night, wow manage to wd £800.

its being under pending for near one day now. I used to get it off them within mins to my neteller before! obviously they waiting for me to reverse it. I know you read this thread. come on betsafe get it processed!

 

[skiny]

Nobody has the right to play at any casino. It's entirely up to any casino who they let play there and casinos have the right to close or lock any account they choose.

Personally, I think if a casino is going to close an account the account holder should be given an explanation. Apparently this account was locked on Thursday. I'm not sure why no explanation was given at the time but one may be coming after the weekend. In my opinion, giving no explanation regardless of how obvious it may be is unacceptable.

That being said, if I lost even a fraction of that $22,000 in one night I would be finding a new casino to play at anyway. Why on earth would anyone continue pounding away at a casino that's obviously sucking his bank account dry? I would think if a person lost that much money in one night they would want the account closed. If it happened to me, I would never want to see that casino lobby again.

As for a cash back bonus, bonuses are given at the casino's discretion. I don't think the OP is eligible for a bonus if the account has been closed. Especially if the account has been closed because of a fraud investigation or a suspected addiction. No reputable casino is going to give a suspected gambling addict more money to gamble with.

Still, if it was my account I would like to have been told why.

 

[Casinomeister]

I've taken a preemptive strike and placed Rezak in the non-gambling user group for his own good. I've also moved the thread to here so he can still participate. I'll check more into this on Monday. I'm off today so I haven't spent too much time reading this thread.

 

[rena35]

Why wait for 22k before locking the account?

 

[P.V.]

What kind of bank allows 22K to be withdrawn in five hours?