Betsafe block my account after losing 22K$

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!
 

3jokers

Webmeister
webmeister
Joined
Jun 7, 2007
Location
Pembroke, Malta
It might be possible that they froze your account because you have a clear gambling problem. Especially after that chat. Also, I would just sit tight and wait for an explanation, they are probably reviewing your account as we speak.
 

syntynyt

kuollut
Joined
Dec 31, 2013
Location
~
$22K? with 15K here you can buy a pretty decent house! from my degen experiences, i never leave much money in account attached to credit card because i once lost them all and had to take loans from friends in order to eat. now i transfer them in savings account blocking access for X days from online homebank. for your own good and mental health, do the same next time. right when you think you have selfcontrol you don't.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!

By the sounds of it they are doing you a favor, you may want to reevaluate your gambling and life position.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
@op:

You have an addiction for gambling. You have also agreed to this:

2.13
Betsafe reserves the right to close down existing accounts without explanation.

However, if you really wonder why they closed your account you can claim this:

9.5
The User has the right to access personal data held by Betsafe about him.

Ask their rep why they closed your account. Then, definately, ask Bryan to move you to the quit gambling group and close all your other casino accounts. Immediately. All your savings...22k$...you can never win that back. Get a new hobby.
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
I actually had quitted to be honest, played little here and there mostly freespins, but yesterday i just wanted to deposit something after i got the loan for appartment and it went like this. Now i have to pay this loan for next 10 years reminding my self. Note i only asked betsafe if they could offer me any cashback so i could withdraw atleast that, dosent matter how much as i am done playing.
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
I actually had quitted to be honest, played little here and there mostly freespins, but yesterday i just wanted to deposit something after i got the loan for appartment and it went like this. Now i have to pay this loan for next 10 years reminding my self. Note i only asked betsafe if they could offer me any cashback so i could withdraw atleast that, dosent matter how much as i am done playing.

well you just got me looking into my betsafe account today, not had a great time here also recently, there for not deposited much lately also.
I have an internal e mail off them for a free 50 euro, so I took it, it was free £40. didn't win anything with it, but was nice gesture:thumbsup:
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
I havent heard from the rep even he was online, also the CS at betsafe could not tell me why but they said they will be back to me later that day but it has gone 2 days, also they have closed all my betsson group account like betsson,casinoeuro, what will happend to my comps at betsson?

and also why do people sting me for problem gambling? yes i played all my money but that does not justify for a casino to ban me and take away my loyalty for my hard earned cash. This feels so much like hit and run by betsafe. i am sure many of you guys get cashback or bonus at 32red&nordic after loosing $1000 or even $500. Heck Nordicbet always treated me the best, Joakim always was there when i asked for cash back or comp when i had bad sessions.
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
I wish you had gone for a daily limit or something, were you depositing directly from your account? I mean even Neteller does not allow more than 10 transactions on a card in 24 hours depending on VIP level....

Either ways, that's a massive amount you've just lost and no amount of counseling or suggestion is going to help you immediately.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
You didn't say how you deposited but it's possible that they're doing security checks - which is understandable IMO. I'm sure a person who hasn't deposited for some time and then deposits $22K within 5 hours is probably undergoing some scrutiny by casino security. For all they know, you could be laundering money or doing some sort of credit card fraud. They may have suspected someone hacked your account and drained your bank account.

But ouch....$22,000. :(
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
ouch 22k is some loss but as others have said no wonder your account is blocked as most places would investigate that sum of money especially if customer never bets anywhere near it, but important thing is that now you have lost it accept it, worst thing you could do is try to get another loan and chase the money or you could end up in a real mess, that's the thing with gambling its so easy to lose control and bet money you cant afford, I learnt my lesson many years ago when I was new to online gambling, had no limit set and had £2000 in bank that I needed to pay something, only £2000 not $22k I know but at time was money I really needed, anyway after several £50 deposits a £1000 was gone, then before I knew it another £600 lost, was seriously feeling so ill and regretting it, deposited another £200 thinking ive blew it all so might as well empty bank, luckily I was by then betting big and hit few decent free spins rounds and withdrew £2,500 so ended up about £700 up but realised how stupid it was and what a mess id have been if id lost the £2000 , how id have explained it to missus ill never know but luckily I ended up in profit but learnt the biggest lesson ever, that was one and only time ive bet what I couldn't afford and never will again, worked out ok in end but vast majority of cases it wont, so be happy your accounts closed and id close any other accounts to make sure I never tried to win the $22k back or you could lose everything
 

Wild Reels

Meister Member
webmeister
Joined
Feb 22, 2013
Location
United Kingdom
i'd be more concerned about losing 22k in 5 hours than my comp points.., i think most people here are quite savvy with gamblers (being 1 themselves) and that is why they are highlighting the point,

and given the initial deposit was 200 and ended up being 22k, do you not see any problem in that yourself?

betsafe are probably doing there own checks, if its an unusual change in deposting habits which it obviously is, and really its for your own benefit that they stopped you depositing any more,

the only point i do agree on is you should have been informed via email,

i msure most people have chased a loss at some point, ill hold my hand up and say i have, but if that goes pear shaped at some rational point you have to stop and leave it for another day/week/month.
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
Did you try getting help from the rep here? If not, please do so asap......Obv the casino is not going to refund the loss but maybe they can show some goodwill and agree to small % of cashback.....

what games were you playing...all slots???
 

dunover

Unofficial T&C's Editor
Staff member
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Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I havent heard from the rep even he was online, also the CS at betsafe could not tell me why but they said they will be back to me later that day but it has gone 2 days, also they have closed all my betsson group account like betsson,casinoeuro, what will happend to my comps at betsson?

and also why do people sting me for problem gambling? yes i played all my money but that does not justify for a casino to ban me and take away my loyalty for my hard earned cash. This feels so much like hit and run by betsafe. i am sure many of you guys get cashback or bonus at 32red&nordic after loosing $1000 or even $500. Heck Nordicbet always treated me the best, Joakim always was there when i asked for cash back or comp when i had bad sessions.


It wasn't 'hard earned cash' though was it? By your own admission it was borrowed cash.

I feel your desperation here, and IF you hadn't been locked out and had got cashback (which is purely discretionary) what would have happened? You'd have carried on gambling, aiming to retrieve that 20k. If you'd got to 10k with it, you'd have carried on, blindly, your mind-set being 'only 20k will do'. Then you would have undoubtedly lost it and be back to square one and feeling even worse.

This is all down to you, but reading it still makes my stomach churn and demonstrates the value of monthly deposit limits that can be set instantly in your account. They protect both winnings withdrawn, and against bad losses like this.

Good luck in the future.
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
Thanks for the reply, ok here is the info Bet range early stage was $1-5 max and the max i betted in later stage was $20: i started betting 1-2$ with 200, on gonzo, i wanted to get one bonus or freefall, i didnt come untill i was down $2000, my goal was to get "one single good win" but it was impossible that day so i carried on and was down $2.5K, i then switched to Jackpot6000, wich also can pay back if you invest almost the money you have spent but no, nothing did work out it was so insaly bad return i think i had 2000spins on JP6000 without hitting anything and changed back to gonzo, also for the gonzo part i eventually got the bonus at $20 bet and paid $400, after i was down $12K i became desperate but i eventually stopped and left the site, 1 hour later i was shocked to see the bad returns so i logged back inn try to save my day to win at least something back as the loss already had passed 10K and ended with 22K loss and a blocked account. havent heard anything either from them, feel really terrible to be honest to be treated like this.


Also of course its hard earned money when i have to pay for termin pay for next 10 years! what i meant for the cash back is that they can keep my account locked if they wish so, but i truely hope they can arrange something like cashback back to the deposit option i used for deposit, of course they dont have to but i know they give high rollers cash back on their casino so why wouldnt they award me with some % back with so crappy payback %. for the last part yes i did had deposit limit everywhere on $100 max each day, the only place i didnt have was on betsafe and i regrett that now so badly...
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
You didn't say how you deposited but it's possible that they're doing security checks - which is understandable IMO. I'm sure a person who hasn't deposited for some time and then deposits $22K within 5 hours is probably undergoing some scrutiny by casino security. For all they know, you could be laundering money or doing some sort of credit card fraud. They may have suspected someone hacked your account and drained your bank account.

But ouch....$22,000. :(

Or it could be just some sort of "responsible gaming" policy.

Real high rollers who can afford it might deposit $22k in single deposit, but they don't deposit couple hundreds, and lose and repeat that "deposit, lose" dozens of times in few hours, that's sign of possible gambling problems.
 

Janek12

Dormant Account
Joined
Jun 24, 2007
Location
Europe
First of all, I would like to express that I commiserate with the OP.

But I would like to point out that judging by his information (20 USD bets), this was no horrible streak, mathematically speaking; nothing that occurs only once in a million sessions.

I myself experienced many times streaks of 500-800 spins without a bonus on slots such as Silver Fang, Avalon, Irish Luck (more than 1 000 spins without a bonus), Great Blue (around 1 600 spins without a bonus), Captain Treasure Pro (around 1 200 spins without a bonus).

If I bet 20 USD per spin I would have easily lost around 20 000 USD many times.

My point being - I understand that the circumstances leading to losing 20K may be complex but in any event knowledge is power and can help protect one from such losses IMHO, if one knows more accurately what one can expect.
 

kou187

Senior Member
MM
Joined
May 19, 2013
Location
A Ham Sandwich Wrapper
Im really sorry to hear this but i can feel your pain. I to am in debt about 6,000 so its not 22 grand but i work for minimum wage on a shitty contract and i am pretty much skint every month due to a few silly loans i blew on jackpotparty a few years ago. Look on the bright side of life your alive and have a roof over your head.

But i can understand how you did it because im the same. I don't like spending money at all in real life but when it comes to gambling i quite happily do 3 to 6 pounds a spin. Its fuckin crazy and getting used to betting at such high stakes is what gets you in a mess.

Hopefully you can get on a debt managment plan and still not be broke every month like me.

Good Luck buddy. All the best
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I feel for the OP and I also understand Betsafe's action (i.e. blocking the account). However, it has been 2 days and no further information was provided - and as I read above, there is still some money in the account.

Betsafe is under a legal obligation to inform the OP without any further delay about the account closure and to return his money (what's left of it in his account).
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Okay I just read your story and now I'm depressed for you 22K gone under 5 hours? That's awful! See I don't get addicted to playing because I couldn't live with myself if I spent that much money. That's enough to put a down payment on a small apartment over here. I hope you get some help. Also I agree with Mouche12 the casino should have really contacted you by now.
 

slotplayer

Paleo Meister (means really, really old)
webmeister
Joined
Oct 11, 2006
Location
USA
Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!

the bank does not have any daily limits on the amount you can spend?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Thanks for the reply, ok here is the info Bet range early stage was $1-5 max and the max i betted in later stage was $20: i started betting 1-2$ with 200, on gonzo, i wanted to get one bonus or freefall, i didnt come untill i was down $2000, my goal was to get "one single good win" but it was impossible that day so i carried on and was down $2.5K, i then switched to Jackpot6000, wich also can pay back if you invest almost the money you have spent but no, nothing did work out it was so insaly bad return i think i had 2000spins on JP6000 without hitting anything and changed back to gonzo, also for the gonzo part i eventually got the bonus at $20 bet and paid $400, after i was down $12K i became desperate but i eventually stopped and left the site, 1 hour later i was shocked to see the bad returns so i logged back inn try to save my day to win at least something back as the loss already had passed 10K and ended with 22K loss and a blocked account. havent heard anything either from them, feel really terrible to be honest to be treated like this.


Also of course its hard earned money when i have to pay for termin pay for next 10 years! what i meant for the cash back is that they can keep my account locked if they wish so, but i truely hope they can arrange something like cashback back to the deposit option i used for deposit, of course they dont have to but i know they give high rollers cash back on their casino so why wouldnt they award me with some % back with so crappy payback %. for the last part yes i did had deposit limit everywhere on $100 max each day, the only place i didnt have was on betsafe and i regrett that now so badly...

These days, cashback usually has a WR attached anyway...and the last thing you need is more playing.

I suggest you forget cashbacks etc, and accept the money is lost. Get to a gamblers anonymous meeting pronto, and exclude yourself from all your online casino accounts. Also, you should ask Bryan to place you in the non gamblers section.

You have a serious gambling problem. Whether it controls and destroys your future is up to you. One thing's for sure....if you don't stop now and get help, the cycle will repeat itself over and over.
 

mathsboy1975

Senior Member
webmeister
Joined
Apr 2, 2013
Location
UK London
Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!

I feel your pain. I once ragged £4.5K in an afternoon a few years back and I can still recall the ensuing feeling of self-loathing. However, I would be very very interested in hearing what they have to say on this matter if you ever get a resolution.

You say that you were 12K down and then took a breather for an hour before coming back and doing the last 10K. But you say it was only after losing the full 22K that your account was locked.

This seems odd to me that they did not actually lock it after the 12K loss during the hour that you were away from the site. It seems at the very least a little unfortunate that they only blocked the site once you had lost all of your available loan money. You seem angry about being blocked but If I were your in your shoes I would be more angry about the fact that they waited so long to block it. Had they blocked it after the 12K loss then you would still have 10K in your bank account which is better than nothing. I would also be pretty angry with my bank for allowing such a huge amount to be deposited in such a short amount of time. If this money was a loan as you say then it seems reasonable that you would not have a history of such large deposits and I would be pretty p***ed off at my banks anti-fraud detection as this could quite easily have been someone who stole your card making these transactions.

I once made a typo at betfair and attempted to deposit 2500 instead of 250 - this resulted in my bank card being temporarily blocked. During this time I was contacted by them by phone regarding the potential fraud issue.

I would certainly be interested in hearing betsafes account of why they blocked you after 22K loss but 12K loss was deemed OK. I am guessing that 12K is way in excess of your (previously) maximum loss in a day???
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
I would certainly be interested in hearing betsafes account of why they blocked you after 22K loss but 12K loss was deemed OK. I am guessing that 12K is way in excess of your (previously) maximum loss in a day???

Rezak's accounts got blocked only after he contacted customer service for a compensation/cashback. For compensation or cashback the customer service would have to look at deposit history, and when they looked at it, I guess they concluded that he had a gambling problem, doing "deposit couple hundred, spin, lose" repeat a dozens of times in five hours adding up to $22k probably led them to that conclusions.

If he had asked for compensation/cashback at 12k, I guess the customer service would have looked into his deposit history earlier, done the same conclusion, and blocked his accounts then.
 
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rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
Thanks for the reply guys i really appreciate it, I still haven't heard anything from them... They probably couldn't care less I guess..

I thank people who support this also for people that hate : listen I don't play a lot anymore we are all humans and do mistakes sometimes, I did huge mistake to deposit this money and gamble it away on really bad timing, I would also be very glad if I could get my play seen on numbers because I have been gambling many years and I have never ever seen such a bad payout in my life so after this all I asked was "can I get any comp for my play" and right after they blocked my account.

what also annoys me is that the rep have been online severe time and didn't take 2 min to actually say something to my 2 private message I sent him nor did betsafe CS as they say "the related department will contact you when they got time"


I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.
 
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