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Betsafe block my account after losing 22K$

I agree with the people in this thread, having almost done this myself (Won 6k€ and played 2k€ back in the high of the moment, 2k€ being a months salary)

Winning 4k is nothing even close to losing $22,000 in loans. And you should not look at losing back 33% of your win as a loss.

What you did was lose a little bit of control but still walked away with a huge amount of winnings.

While Im sure the OP appreciated you taking the time to respond, the above is a really bad example
 
I guess the same kind of bank with transfer a house-loan directly to the lender instead of the seller of the house.

I'm not sure what you mean but it's clear that banks have limits on ATM withdraws and online transactions etc. in case of fraud.

22K as stated by the OP should have set off all kinds of red flags IMO to the FI.

I'm not defending the OP or debating the casino but rather amazed that if in fact this took place that kind of money could be deposited within a five hour period.
 
22K as stated by the OP should have set off all kinds of red flags IMO to the FI.

I'm not defending the OP or debating the casino but rather amazed that if in fact this took place that kind of money could be deposited within a five hour period.

I'm not surprised. Even if those amounts are high it's the same as when I buy a car at a car store and pay either with bank transfer instant or through my Visa debit. And that car could cost a lot more than 22k$.

The bank have no control over what kind of "store" it is that receives the money. Of course, they could decide that some stores should raise red flags, but who decides what stores that should be? :confused:

It all comes down to the exact same thing, YOU have to have control over your money and set limits. Rezak probably didn't think he would do such a thing ever and that's why he didn't set those limits.

The casino is used to high rollers, they do not check every deposit for "strange behaviour".
 
Ok my time is over here folks, got message from casinoeuro rep here on casinomeister that betsafe CS going to send me mail and i just got it and that they have closed my account due to "gambling problem" they have read on casinomeister and ofcourse as nifty29 wished i wont get a zlich either.

also they are going to keep my comp on all betsson group and remaning $ on all the place.

but i replyed this to betsafe :

1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there but let me deposit 22$K in two times, one 10K and after asked CS for comp i logged out and logged in and lost another 12K

2: "john" from CS told me in chat and i have his email saying i will get rewarded for my play

3: they used 5 days to respond to me...

in the end dosent matter, but you know, having rtp around 30% (i tought it will even it out soon or later or i would not keep depositing $200, $400, $500, $400,$1000,$400 and so on til 22K) and later get blocked and takes all your remaing $ makes you really feel like you being robbed.
 
Responsible gaming? What are you talking about?? You really think casino make money from responsible gamblers? 99.9% of all gambling related business run their business thru people who gamble too much, so please don't try to polish this with your nonsense.
That simply isn't true. I have referred 100's of players to dozens of casinos and I can see from the stats that by far the vast majority only deposit small-ish amounts; most are like $30 - $50 at a time and it is very rare to see anyone deposit more than a few $100 in a month.
Looks again like you are trying to blame others for your actions, or use your mis-held belief as some sort of excuse.

Having said that I am very concerned that both your bank and the casino allowed you to deposit so much in such a small time-frame - do you know how many separate deposits you made?

I also agree with others though that you are being too impatient with the casino (An impatient compulsive gambler? Who would have thought...)
I can fully understand why they have locked your account and I would expect them to look very closely at all the details before deciding what action to take. Most of the elapsed time has been over the weekend, so I don't think the time taken so far is excessive.

That being said, if I lost even a fraction of that $22,000 in one night I would be finding a new casino to play at anyway. Why on earth would anyone continue pounding away at a casino that's obviously sucking his bank account dry? I would think if a person lost that much money in one night they would want the account closed. If it happened to me, I would never want to see that casino lobby again.
I normally pretty much agree with everything you say - but that is a little bit silly as it implies that casino has some sort of control over the pay-out of their games. Changing the casino was not what was needed - a total break from playing is what THIS player needed.

KK
 
1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there but let me deposit 22$K in two times, one 10K and after asked CS for comp i logged out and logged in and lost another 12K

What does this mean?
Did you have a deposit limit set at Betsafe where you not would be able to deposit more than $200 per 24hour?

If that is true then I don't know what to say or think anymore:(

Sorry if this have been brought up earlier in this thread. I'm too lazy to go back and check now.
 
Also if the rep found me "not responsible gambler" now why did he credit me comp and not block me for few months ago? as i have alot of private message like this one. as you can see he sent me comp when i lost for few months ago :

"Hello there, hope everything is well with you

I did something that i havent done before and played more than i can afford to lose from my pension circa €4000 wounder if there any bonus/comp that i can get? would be very appreciated.

I am sorry to say this as i feel bad for asking but if you had any i would be very glad.

And i hope you get wounderful christmas.

kind regards"



and reply :

Hi,

What is your email address - registered at betsson?

Thanks,
Patryk

"Done - cheers.
Patryk"
 
1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there but let me deposit 22$K in two times, one 10K and after asked CS for comp i logged out and logged in and lost another 12K
If this IS true and can be proved, then you have a very legitimate case for a PAB I would say.

KK
(I didn't see this earlier as you were posting at the same time as me).
 
1: they say they are "responsible gaming casino" but they know i had max 200$ max deposit limit 24H there

What!? Did you have a set limit of 200$/24h at this casino?

2: "john" from CS told me in chat and i have his email saying i will get rewarded for my play

After this, you made all sorts of things that made them understand that giving you comps is to give drugs to an addict!

3: they used 5 days to respond to me...

This part is not good, that I could agree with. Still, it doesn't change the fact that you made this to yourself. No other person clicked that button and you had probably not set up any deposit limits at the casino!

in the end dosent matter, but you know, having rtp around 30% (i tought it will even it out soon or later

You were playing games with an House Edge of around 5%. It would never "even out". Every new deposit you made would have had an expected return of around 95%. In the long run, after millions of NOK deposit, it would come close to the TRTP of 95%. But then, you had deposit 10 000 000 NOK and still would have lost 500 000 NOK.

get blocked and takes all your remaing $ makes you really feel like you being robbed.

You have lost 22k$ and you are talking about comps? :confused:

Don't you realize that you have made decisions that will decrease your household money for 10 years forward?
 
If this IS true and can be proved, then you have a very legitimate case for a PAB I would say.

KK
(I didn't see this earlier as you were posting at the same time as me).

i dont think this will help anything anymore as it is stated in the email i got that their decision is final and see this case as closed and "good luck with your future"...
 
i dont think this will help anything anymore as it is stated in the email i got that their decision is final and see this case as closed and "good luck with your future"...

Yes! Many casinos have changed their "final" decision when a PAB is settled for the player.

Did you have that limit on this casino?
 
You were playing games with an House Edge of around 5%. It would never "even out". Every new deposit you made would have had an expected return of around 95%. In the long run, after millions of NOK deposit, it would come close to the TRTP of 95%. But then, you had deposit 10 000 000 NOK and still would have lost 500 000 NOK.



You have lost 22k$ and you are talking about comps? :confused:

Don't you realize that you have made decisions that will decrease your household money for 10 years forward?

No i have played netent for very long time, and i know for sure my sessions that day was one of the sickest run i had, blank spin on gonzo for suddenly 100-200 spins? i mean theres a line between what i accept to lose and get robbed, to be honest i coudlnt lose this ammount if i didnt have sick run, on 60-70% RTP this would last me at least more than 5H with 22K


and for the secound, yes i talk about comps, why not? why is it wrong of me to want anything i can get after this horrible play?
 
Yes! Many casinos have changed their "final" decision when a PAB is settled for the player.

Did you have that limit on this casino?

Yes after i asked nordicbet Joakim for comp in christmas as i lost with bad return he set my nordicbet account to maximum 200$ daily and i fixed all other place to have a limit to my account, from betsafe it this one :

dato : 29/12/2013
"Betsafe - your deposit limits

This is to confirm that you have successfully altered your deposit limit.

Your chosen limit: 1000 NOK DAILY

To view your limit or make amendments please log-in and visit the ‘Responsible Gaming' section.

The betsafe Team."
 
I'm not sure what you mean but it's clear that banks have limits on ATM withdraws and online transactions etc. in case of fraud.

22K as stated by the OP should have set off all kinds of red flags IMO to the FI.

I'm not defending the OP or debating the casino but rather amazed that if in fact this took place that kind of money could be deposited within a five hour period.

Not that it matters very much, but what I meant is most banks, atleast here, that lend you money with a fair interest for a house or car, wont pay the money to anyone else than whom they have verified is the seller of that item. That is so they have security in that item till the loan is paid and don't risk the lender blowing it all away on lets say gambling. I borrowed around 10$k for a car some years ago, and the bank wouldn't transfer the money to the seller before they had proof the car was registered over on me and insured.

But of course if some kind of unsecured loan with a interest ranging in the 10-20% region it would be something else.
 
Yes after i asked nordicbet Joakim for comp in christmas as i lost with bad return he set my nordicbet account to maximum 200$ daily and i fixed all other place to have a limit to my account, from betsafe it this one :

dato : 29/12/2013
"Betsafe - your deposit limits

This is to confirm that you have successfully altered your deposit limit.

Your chosen limit: 1000 NOK DAILY

To view your limit or make amendments please log-in and visit the ‘Responsible Gaming' section.

The betsafe Team."

Holy shit!

Did you change this limit after dec 29?
 
Yes after i asked nordicbet Joakim for comp in christmas as i lost with bad return he set my nordicbet account to maximum 200$ daily and i fixed all other place to have a limit to my account, from betsafe it this one :

dato : 29/12/2013
"Betsafe - your deposit limits

This is to confirm that you have successfully altered your deposit limit.

Your chosen limit: 1000 NOK DAILY

To view your limit or make amendments please log-in and visit the ‘Responsible Gaming' section.

The betsafe Team."

Then we just have to assume you haven't changed that limit after.

Can you read this link? Or send a pm to Max.
Link Outdated / Removed
 
Then we just have to assume you haven't changed that limit after.

Can you read this link? Or send a pm to Max.
Link Outdated / Removed

Thank you for your reply, all i see is this when i use the link you sent :

vBulletin Message
rezak, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

I will be online later to night, thanks for the effort!
 
Can i PAB when im in non gambler section? all i can view right now is this section and the attick?
Yes you can still PAB.
If you can't get access to the right page on the website, you can send a PM to Maxd and I'm sure he can help you proceed from there.

KK
 
From Betsafe:

Want to reduce or delete a limit?
You can reduce your limit at any time
You can raise or remove your limit at any time, but the limit will have a waiting period to be effective for 7 days. So if you, for example, set a limit of €100 per week and remove it on a Tuesday, it won't come into effect until the Tuesday the following week.

If the limit is set to 200$ according to the email this limit is still in place or rezak has changed it at least 7 days before those 22k$ were lost.
 
Since the rep for Betsafe has read the latest news I'm sure he will investigate what have happened.

I also reported this thread again so he can get some help with making the PAB.

A little turn around I hadn't expected.
 
Responsible gaming? What are you talking about?? You really think casino make money from responsible gamblers? 99.9% of all gambling related business run their business thru people who gamble too much

There is some truth in that. While 99.9% of deposits are not off people who have gambled too much... Quite a few are.

Look at it this way. Some slots these days are encouraging longer play times. Take the Dark Knight Rises as an example. You accumulate free spins through the "random" fight's and play them by getting scatters. Lets say someone gets 30 free spins with a x3 multiplier accumulated but they bust out after spending their set gambling budget for that day. I really doubt there will be many people who say "oh well, my budget's gone and i'm quitting at that. Not going to play again until next payday in 30 days time". I'm pretty sure that most people would have that extra deposit to see if they hit scatters and can play the spins. While the bonus round could still be shit, it's very tempting to have that extra deposit just in case. Quite a few other slots are like that too.

As for the bank allowing him to deposit 22k in 5 hours.... That's normal. When it comes to taking cash out there are limits (mine is £300 per day). I guess this is because it's quite easy for someone to use someone else's card to take out money (All a fraudster would need is the card and the pin). Whereas to take bigger amounts out in cash you need to enter the bank and have ID documents to prove you are the account holder.

Online it's more secure so is likely that the person using the card is the account holder (Plenty of verification takes place. Often if the card name/address doesn't match the name/address given to the payment processor, it will decline. Plus theres things like verified visa and so on). Plus people do tend to make big purchases on their cards. Nobody would walk into a shop with £10,000 in notes to buy something.... They will use their card. So if a bank sees big money going out, it doesn't necessarily mean it will be flagged.

Most banks do flag accounts though is if x amount of transactions are made in quick succession. They will block the card and require telephone verification to confirm that it was you who made the transaction. I have been caught out on this a few times where I was paid and had phone, internet and other bills to pay. I went through each site, paid each bill with just a few minutes gap between payments. Next thing I know my card is blocked and I had an automated call to verify that I made the transactions.

In the OP's case since he was depositing, playing for a while and then making another deposit, there probably was a long enough gap between deposits to prevent a flag going on his account.




As for the "limit" the player claims to have.... Not a chance in hell do I believe that.

I funnily enough do have a limit on my Betsson account (sister website) and to be fair, their systems work very well.

Just for argument's sake I just logged in now, put that I wanted to deposit $300 on card. Before it even got to the payment confirmation page, "Your deposit amount exceeds the maximum allowed." popped up.

I then did the same thing with skrill deposit.... Same message popped up.

The cooling off period works well there too. When you try to increase or cancel a limit it still takes 7 days before the limit is increased/cancelled. I have done this too on previous occasions (over the past 5 months) and all worked as it should.

Regarding Betsafe... while I closed my account a while back (So I can't confirm it works this very second), I did have limits on that account too and just like I mention above with the sister website betsson, it always worked as it should. (Even though Betsafe were bastards to me at the time as I did not have valid ID back then. I wont ever forget that rude email off someone called Karl or something like that telling me "Get a passport to use as ID and we will pay you")

If I had to put money on it, I would say the OP cancelled the limit some time ago and the 7 day cooling off period has passed.
 
as chayton just posted I think its quite weird how there was a $200 limit on his account when at the beginning he had stated he had no limit on his account, and this doesn't seem to be an isolated occasion as he posted a while ago that he had lost 4k in one session and chased up for a comp, after losing 4k in one session that he couldn't afford then to go back a few months later and blow 22k is madness no wonder they blocked his account for his own good
 
Can i PAB when im in non gambler section? all i can view right now is this section and the attick?

Hi Rezak,

I've given you access to the PAB submission page. Please submit one as soon as you can. Thanks! If you have any problems, please let me know.
 
i feel sorry for him,im not saying he should get anything back,but the casino must have some kind of system in place to say he was depositing large amounts,and he should have been questioned or temporarily suspended at around 10,000.
i think the casino need to take a more private view of this,with the player,maybe starting with a'duty of care'phonecall to him from a manager and get all the facts,and maybe come to a more private compromise,i think they are being very harsh by (a)not contacting him within first 24 hrs,(b)blocking his entire account,inc some money that is his,(c)not having'a duty of care'or holding part responsibility for the mess he is in or towards him.
he has held his hands up and admitted he did wrong,someone from the casino needs to take some responsibility.
i will think twice before i use my accounts(healthy ones)with them,until i see proof that they are offering help of any kind,to this man.
i wish you the best of luck,my friend,and yes,get some help with gambling!
 
From Betsafe:



If the limit is set to 200$ according to the email this limit is still in place or rezak has changed it at least 7 days before those 22k$ were lost.

Look, he had a limit of 1000kr set on 29 Dec we know that. I had a Betsafe a/c and I'm telling you that on that and every other account I've ever had, the limit NEVER changes unless you do it yourself. I've never ever seen that happen, aside from the recent Videoslots action of abolishing the DL function (which they notified us of on here) before restoring it later, and even when they did that my limits were still there from months back.

I'm sorry, but he must've arranged his 22k house deposit loan well in advance of getting the funds, and knowing he would soon have substantial funds and be only able to play 1000kr, also arranged a little 'gambling leeway' at about the same time so he could have a more substantial gamble.

So, yes, I agree with you - he must have changed the limit himself - unfortunately.
I cannot contemplate the casino removed it without his input, if they did he would deserve a successful PAB.
But I don't think so.
 
Sounds like a last ditch effort to get something back to me, You said in your first few posts you didn't have a deposit limit then all of a sudden once they get back to you telling you the bad news, there was a $200 limit, If there was a limit, id have put that in the title, and mentioned it 20 times in my opening post about how the limit didn't work, You mention after 8 pages there was a limit...

IF there was, This need's to be pab'd and youll have a strong case.

if there wasn't, delete this site and never return, Don't waste a time with pab, or should i say, dont waste max's, the casino will prove there wasn't a limit, the date you changed it, down to the minute and second.

"....so why wouldnt they award me with some % back with so crappy payback %. for the last part yes i did had deposit limit everywhere on $100 max each day, the only place i didnt have was on betsafe and i regrett that now so badly..."

Looking at the wording of the post and using some common sense, you knew you had a substantial amount of money to gamble, and you also knew you had no limit at only ONE casino, putting 2+2 together, you again, KNEW you wanted to play more than what your limits were at other sites, you took a stupid risk and it didnt work, Just move on.

I wont post anymore because it angers me to much, especially when you attack others like nifty, The truth hurts unfortunately.
 
Sounds like a last ditch effort to get something back to me, You said in your first few posts you didn't have a deposit limit then all of a sudden once they get back to you telling you the bad news, there was a $200 limit, If there was a limit, id have put that in the title, and mentioned it 20 times in my opening post about how the limit didn't work, You mention after 8 pages there was a limit...

IF there was, This need's to be pab'd and youll have a strong case.

if there wasn't, delete this site and never return, Don't waste a time with pab, or should i say, dont waste max's, the casino will prove there wasn't a limit, the date you changed it, down to the minute and second.

"....so why wouldnt they award me with some % back with so crappy payback %. for the last part yes i did had deposit limit everywhere on $100 max each day, the only place i didnt have was on betsafe and i regrett that now so badly..."

Looking at the wording of the post and using some common sense, you knew you had a substantial amount of money to gamble, and you also knew you had no limit at only ONE casino, putting 2+2 together, you again, KNEW you wanted to play more than what your limits were at other sites, you took a stupid risk and it didnt work, Just move on.

I wont post anymore because it angers me to much, especially when you attack others like nifty, The truth hurts unfortunately.

Yes, but I think he's trying to say he DID have a limit there he set back on 29 Dec last?? :confused:
 
1 thing I just thought is after reading Paul7388's post, the OP should of perhaps taken the situation by the balls from the start.

If what Paul says is right and the OP did gamble and lose 4k months back, then that should of been a clear sign to himself that he has a problem.

Deep down he would of known at that point that he has a problem and 1 thing all problem gamblers know is that they are at a very high risk of chasing any loss or not stopping until every last penny has gone.

I don't know the OP so i'm not going to judge him directly but with the above taken on board, what should of been done is before this 22k loan (or whatever money it was) hit his bank, the prevention barriers should of been put up well in advance.

Someone else handling the card? Making sure all accounts were closed? Downgrading the card to cash only? Blocking software installed? Because any problem gambler would know deep down that having direct access to 22k and casino accounts = Could easily lose the lot.



As for this thing with comps. Yeah maybe the casino could sympathise and give you a few k back (even though as others mentioned, comp's are usually given with WR but as your account is closed, a partial refund is the only form of comps that could be applied). However it will be 1 hell of a bumpy few weeks/months of cravings to chase the loss and deposit even more. It simply wont do you any good

Perhaps this time now is best for you. Rock bottom, all gone and in the long run you can get through it with no more losses or temptation, as long as you act now
 
Guts rewarded me for extremely bad run on Creature and other games few weeks ago. 40 euros with no WR conditions! and deposits made were couple of hundred in that cursed day. i don't even talked to Ben, a support member issued this on live chat, and i was hoping for 10E or nothing at all. and you say you lost $22K in 5 hours which can't be any worse, and you get NOTHING back but they also closed your account with the remaining cash + loyalty points because of 'gambling addiction'?? bye bye Betsafe, account closed.
 
Guts rewarded me for extremely bad run on Creature and other games few weeks ago. 40 euros with no WR conditions! and deposits made were couple of hundred in that cursed day. i don't even talked to Ben, a support member issued this on live chat, and i was hoping for 10E or nothing at all. and you say you lost $22K in 5 hours which can't be any worse, and you get NOTHING back but they also closed your account with the remaining cash + loyalty points because of 'gambling addiction'?? bye bye Betsafe, account closed.

Oh come on. Geez.

Can't be any worse?? How do you know? Do you know the betting patterns he did? Such as starting small and each deposit getting bigger and bigger and bets increasing (clear cut chasing) until all was lost. The OP admits he has a gambling problem. Betsafe didn't just close his account. There would of been flags on his account when he asked for comps (Remember, Support staff are gradually being trained more and more regarding how to spot a problem gambler).

What else were they meant to do? Ignore the fact they think he has a problem with the risk of him putting even more money he can't afford to lose into the casino?

This is nothing to do with what guts gave you, comps or anything like that. It's about a problem gambler who had his account closed (seemingly because they picked up on his problem) but now claims he had self excluded back in December so should not of been able to deposit.


I think we need a Betsafe rep to comment here to confirm complete facts
 
Also if the rep found me "not responsible gambler" now why did he credit me comp and not block me for few months ago? as i have alot of private message like this one. as you can see he sent me comp when i lost for few months ago :

"Hello there, hope everything is well with you

I did something that i havent done before and played more than i can afford to lose from my pension circa €4000 wounder if there any bonus/comp that i can get? would be very appreciated.

I am sorry to say this as i feel bad for asking but if you had any i would be very glad.

And i hope you get wounderful christmas.

kind regards"



Hi,

What is your email address - registered at betsson?

Thanks,
Patryk

"Done - cheers.
Patryk"

that's where he posted about losing 4k a few months ago and chasing a comp sparkz
 
they should gave him back remaining resources of account - remaining cash and redeemed loyalty points straight to his deposit method. and a nice gesture of any amount but not mandatory, as in these cases any euro matter and is appreciated. this 'decision is final' makes me sick. i like to be rewarded by my hand through withdrawals or through their bonuses/freebies when my sessions are totally cold(of course, not always but time to time). for sure Betsafe is not a place asking for this, so i will stick with the others who appreciate their customers even when they don't win. he was broke and it took 5 days to get a response, in which account was closed with the goods in there. following and treating the 'gambling addiction' procedure with ignorance is not the stiff support i like to see. looking forward to see how it ends, but OP must receive all available resources from all group accounts.
 
Thanks Paul.

This confirms it then. Betsson are a sister site. They of course share records. He was flagged as a problem gambler at Betsson so clearly when they checked his account to award comps after his loss, they noticed he was self excluded at their sister site and closed his betsafe account right away to prevent any more losses.

Some may say that because he was self excluded at betsson, betsafe should of had his details flagged and closed that account previously also. However I think it would be more of an on demand thing. I expect they can cross reference a player manually when doing due diligence (like they have here), however until the player has specifically self excluded at each casino it is the players responsibility to self exclude. Unlike if someone self excluded at 1 casino, then opened another account at the same casino which often will be flagged and the account will be locked right away.



Syntynt - I have had a bottle of Hoegaarden so I may be mistaken here, but the player didnt have "remaining cash". He lost all his cash thus was asking for comps.

"he was broke and it took 5 days to get a response, in which account was closed with the goods in there"

Again, when they looked at his account to give him comps, that is clearly when they realised "Hey, this guy has a gambling problem. It is our responsibility to close his account and stop him losing even more cash, just like ANY other casino would". Even Guts would without a doubt close someone's account in a second if they saw they had a gambling problem.


In hindsight, perhaps it would be fair for betsafe to give the OP his comp points in cash direct to his card (If these are comp points that are CASH with no WR). However it would certainly not be helping the OP as he could quite easily go elsewhere and try to chase that 22k back.
 
see they have blocked my account without any email notifications I even had some cash in my account.

need a glass of Hoegaarden :p

l.e: he also mentioned of comp points meaning loyalty points at betsson and betsafe. i can't check right now as i'm busy losing on IR, but had goods in there.
 
need a glass of Hoegaarden :p

Haha d'oh. My bad, I think I was looking at this thread for too long that it stopped making sense.

Surely though, if someone had any significant cash (other than pennys) they would finish off that balance before asking for comps? So I doubt his balance would be anything more than a few $'s? Plus I cant see the OP waiting days for a reply and being able to refrain from playing the rest of his current balance

Comps are more of a runner up prize, like you lose your deposit and have 0 balance (or there about's) then could be entitled to a second chance in the form of a free chip with WR to have another crack at things.

Like when you lost on CFTBL, you didnt have significant money left over did you when you asked if you could get a free chip?


Edit: Oh and I just noticed we live on the same planet...

Edit2: Comp points don't need to be claimed via support? So if he had a build up of comp's, they could be claimed instantly before even needing to contact support. Seems like he was after comps for his losing deposits and was leaving vip comp points in the bank as a reserve.
 
In hindsight, perhaps it would be fair for betsafe to give the OP his comp points in cash direct to his card (If these are comp points that are CASH with no WR). However it would certainly not be helping the OP as he could quite easily go elsewhere and try to chase that 22k back.

if this is the case, he should stop working because he may go with monthly wage to casinos trying to recover $22K. is dangerous to give him any money from now because he will try again? everyone needs a second chance.
i know what he feels, i said in another thread that i lost all the money into slots taking loan from friends to buy food. i was and probably i'm still addicted, but i have self-control over accounts now thanks to homebank option.
i also know how helpful any money is for a person who is totally broke. of course, he needs consciousness to be ON, but he deserve another chance. now he is valuing money better. 50E sudden means 500 in terms of appraisement.

l.e: sorry for the readers, i cut again sparkz post because i'm playing and writing in the same time i lose. IR should have autoplay option :angry:
 
Perhaps you are right there, but again to some degree chasing up casino's, talking about gambling, etc is not taking steps he needs to take in recovery.

I'm not necessarily saying what the right or wrong outcome should be, but 1 thing is for sure, being this involved in casino related topics is doing him no good.

This whole thing could go on for a very long time. He thinks he should have this, someone says he should have that and to some extent the main point is being missed.... The guy is a problem gambler, the main focus should be avoiding anything gambling related and trying to plan a gamble free life without temptations.

Instead of posting (which isn't getting him anywhere) the op should just PAB, then whatever the outcome of the PAB is, he should just accept it, move on and try to live a gamble free life.


Anyways I am off to sink 1 more beer I reckon (it's Monday, why not). Hopefully you get some decent wild desire
 
I normally pretty much agree with everything you say - but that is a little bit silly as it implies that casino has some sort of control over the pay-out of their games.

Not really. The OP claims to have had a terrible run with a poor RTP. If I lost that much money at a casino that quickly it wouldn't be a question of whether or not the casino controls the payout. It would be a question of my disgust for my game play in general. Even bad luck pisses people off. If I had 22 thousand dollars worth of bad luck in one night, I wouldn't want to see that casino, that lobby or those games again.

In fact, if I lost that much money that fast I wouldn't even be able to see that casino's logo again without getting pissed off. (Even if it was me I was pissed off at.)

Changing the casino was not what was needed - a total break from playing is what THIS player needed.

I agree 100%. Anyone who gambles away money that was borrowed to pay for something else needs to quit all together.
 
really sorry if the OP understand that he may have another solution than to quit. he lost 4000E back then, yet again money he can;t afford. now again. the wrong thing to thought about for him is to put ambition over gambling, trying to succeed. wrong, he probably did than once at 4000E. the best thing to do if is available in his city is to go at meetings. there is the necessary amount of depression to inject into your brain from other cases + advices from psychologist, helping to build a reborn person off gambling addiction. i saw few clips from youtube and i felt the urge to uninstall all the casinos software from desktop as a first step.
i was deep enough in the hole, but i kept playing because i don't live in a country where i can live without stress from wages. in Eastern Europe, without hope of hitting something big enough i for one, can't live, being one of the reasons i still breath, to gamble and to hope for ...
but he is from Norway, which is not the case. here you work for $22K about ~3 years, there few months.
the only way to permanently quit is to seek help from care professionals. and i strongly advise OP to do that after this incident is complete.

@sparkz, thanks for wishes, trying hard. lately i play this game only for WDs.
 
I'm outta this thread now. It's going around in circles, it's depressing TBH and the longer it goes on the more desperate and hopeless the OP sounds. He clearly hasn't passed the denial stage yet, and it's excruciating to see him scrape around for pennies on the floor when he's blown all those pounds. Hope he gets over it sometime.
 
Thanks for the reply, ok here is the info Bet range early stage was $1-5 max and the max i betted in later stage was $20: i started betting 1-2$ with 200, on gonzo, i wanted to get one bonus or freefall, i didnt come untill i was down $2000, my goal was to get "one single good win" but it was impossible that day so i carried on and was down $2.5K, i then switched to Jackpot6000, wich also can pay back if you invest almost the money you have spent but no, nothing did work out it was so insaly bad return i think i had 2000spins on JP6000 without hitting anything and changed back to gonzo, also for the gonzo part i eventually got the bonus at $20 bet and paid $400, after i was down $12K i became desperate but i eventually stopped and left the site, 1 hour later i was shocked to see the bad returns so i logged back inn try to save my day to win at least something back as the loss already had passed 10K and ended with 22K loss and a blocked account. havent heard anything either from them, feel really terrible to be honest to be treated like this.


Also of course its hard earned money when i have to pay for termin pay for next 10 years! what i meant for the cash back is that they can keep my account locked if they wish so, but i truely hope they can arrange something like cashback back to the deposit option i used for deposit, of course they dont have to but i know they give high rollers cash back on their casino so why wouldnt they award me with some % back with so crappy payback %. for the last part yes i did had deposit limit everywhere on $100 max each day, the only place i didnt have was on betsafe and i regrett that now so badly...


To all of you asking if he had a deposit limit set? He is now saying he did, but this is his third or fourth post in this thread...
 
they should gave him back remaining resources of account - remaining cash and redeemed loyalty points straight to his deposit method. and a nice gesture of any amount but not mandatory, as in these cases any euro matter and is appreciated. this 'decision is final' makes me sick. i like to be rewarded by my hand through withdrawals or through their bonuses/freebies when my sessions are totally cold(of course, not always but time to time). for sure Betsafe is not a place asking for this, so i will stick with the others who appreciate their customers even when they don't win. he was broke and it took 5 days to get a response, in which account was closed with the goods in there. following and treating the 'gambling addiction' procedure with ignorance is not the stiff support i like to see. looking forward to see how it ends, but OP must receive all available resources from all group accounts.


Yes i feel sick to be honest to be treated like this, i had comps at betsson for a while now that they have taken and i dont remember my balance at casinoeuro too. If they were proffesionals they would send all those remaning balance (also on betsafe as i didnt leave from there completely 0) back to deposit options and also as they promised for a cashback to neteller. i read they also ditch everyones affiliate program so this sounds like they simply dont care.


By the way to Brian i got email from betsafe that my deposit limit was removed the same day i maked "note this is google translate from norwegian to english so it can have some words that is wrong" note i wrote long email to Gabriella but she didnt answer nothing but this :

"Regarding the aforementioned deposit limit of Kr 1000 daily, You removed this limit 29.12.2013.

Regarding your question about how we behave as a responsible company so I refer you to please see our previous response.

With Best Regards,
Gabriella
Customer Service Manager"

This company is lying about the limit, she says the day i set limit i also removed this? do i have case to submit for a PAB here?
 

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