Betfred allow self excluded player multiple accounts

Kossy1

Newbie member
PABnonaccred
PABnononaccred
PABnoaccred2
Joined
Jul 5, 2020
Location
Dumfries
I am a problem gambler, I had an account with betfred which I self excluded from last year. I unfortunately relapsed and created another account with betfred which I was fully verified. I was then able to deposit £915. I contacted betfred and asked to be self excluded again as I already had a self excluded account. It took betfred several days to respond and act on my request. I requested my deposits be returned as I should not have been able to open the account or deposit. Betfred claimed as my email and phone number did not match is the reason it was not detected. However to demonstrate betfred failings with there self exclusion system I then went on to open several accounts with only email address different all were allowed and all were verified.
Betfred informed me on an email that they don’t check self exclusion as part of their verification.

betfred are very unhelpful and evasive with customer support. I have opened up a PAB which betfred have chosen to ignore.

be aware of betfred they prey on vulnerable problem gamblers and do not carry out self exclusion checks when verifying accounts.
UKGC have been contacted regarding their failings and they are now being investigated.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I am a problem gambler, I had an account with betfred which I self excluded from last year. I unfortunately relapsed and created another account with betfred which I was fully verified. I was then able to deposit £915. I contacted betfred and asked to be self excluded again as I already had a self excluded account. It took betfred several days to respond and act on my request. I requested my deposits be returned as I should not have been able to open the account or deposit. Betfred claimed as my email and phone number did not match is the reason it was not detected. However to demonstrate betfred failings with there self exclusion system I then went on to open several accounts with only email address different all were allowed and all were verified.
Betfred informed me on an email that they don’t check self exclusion as part of their verification.

betfred are very unhelpful and evasive with customer support. I have opened up a PAB which betfred have chosen to ignore.

be aware of betfred they prey on vulnerable problem gamblers and do not carry out self exclusion checks when verifying accounts.
UKGC have been contacted regarding their failings and they are now being investigated.
Forgetting about Betfred's possible failings for a minute, why did you create another account there rather than somewhere where you weren't SE'd from?
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Rep/Affiliate/Queen Mum - One person should be allowed to suggest Gamstop without some form of criticism.

Hard to avoid fines in the UK market because of the set up and the way some people play the system of sign-ups following self exclusion.

Not sure holding Mark responsible is very constructive or nice,

Stay away from casinos. Dont sign up anywhere else and get help as you clearly need it.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I am a problem gambler, I had an account with betfred which I self excluded from last year. I unfortunately relapsed and created another account with betfred which I was fully verified. I was then able to deposit £915. I contacted betfred and asked to be self excluded again as I already had a self excluded account. It took betfred several days to respond and act on my request. I requested my deposits be returned as I should not have been able to open the account or deposit. Betfred claimed as my email and phone number did not match is the reason it was not detected. However to demonstrate betfred failings with there self exclusion system I then went on to open several accounts with only email address different all were allowed and all were verified.
Betfred informed me on an email that they don’t check self exclusion as part of their verification.

betfred are very unhelpful and evasive with customer support. I have opened up a PAB which betfred have chosen to ignore.

be aware of betfred they prey on vulnerable problem gamblers and do not carry out self exclusion checks when verifying accounts.
UKGC have been contacted regarding their failings and they are now being investigated.
I am glad that the UKGC is taking this seriously - but the bottom line is that you need to seek help. I am not criticizing your behavior, since we all can be led into temptation, but there are ways to combat gambling addictions. Here are some tips on how to control oneself here. How to Quit Gambling - or at least cut down a but - Casinomeister®
 
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