Carmen Media.
According to their website they use three products to verify players.
The first link goes to a site that does not actually provide any service at all!!! (Site under construction). The second goes to "Verid", all fancy pics and links but sweet FA in regard to content. Lastly, Risk Sentinel, owned by Proc Cyber, has this little nicety:-
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Merchant/Brand Specific negative database
This database is managed completely by the merchant. The Merchant sets the criteria for inclusion in this database. Where the merchant chooses to use The RiskSentinel as a service, Risk Operatives acting according to the criteria set by the merchant will add data.
Should the merchant decide not to participate in the central database this will be the main negative database. Individuals who the merchant does not choose to do business with may be added at this level.
This could apply to particularly successful (in terms of winnings) gamblers.
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Do I read correctly, there IS a "negative database for MG casinos generally, AND a particular client can set up their own!
"Particularly Successful" gamblers can be added simply for winning "too much"
Well WTF
- it's SODDING WELL RANDOM SOFTWARE - you WILL have the odd player with the luck of the devil, just as we sometimes make deposit after deposit and lose much more than expected by the statistics. This looks really bad if BelleRock have decided not to do business with a player based on success, but that this then is applied retrospectively to the recent win, although they were happy to accept the deposit and risk at the time it was made. (A win/win situation for the casino).
For the player whose documents were rejected without being sent, did you send documents to any Trident Lounge property? I would expect that the client specific negative databases would have been merged, and it could be that all these players suffering this problem are also current or previous Trident Lounge players, perhaps who have won "too much" there, or whose details when they joined do not match their current details, perhaps they moved house!
An answer is required NOW for the player who had documents rejected but did not send any. The other cases need an independent and trusted third party to take a look at the documents to see if there is reason to suspect they have been tampered with, Bryan should fit the bill.
If these players turn out to be innocent, or are simply being jerked around due to "winning too much" and getting on the database, Roguedom should be a consideration. If the players are all frauds, then they will be rogued, but the more this case develops (more and more players affected), the less likely this seems to be.
Part 2!
The Review Process
The RiskSentinel has three responses to a transaction Yes, No and Maybe.
Maybe is the review process. This reaction is used for transactions/accounts that fall into the grey area of either fraud or possible VIP.
The profile of a budding VIP is very similar to the profile of a fraudster - further investigations need to be carried out in order to ascertain which is correct.
As part of the system design a number of training courses have been developed, specifically to train Risk Investigators to evaluate 'risk' situations and individuals.
The courses include Fraud Awareness, Internet Research and Investigation and a course geared towards assessing deceptive behaviour on the phone.
The customer-focused approach to managing conversations will enable trained staff to deal not only with conversations that are needed to differentiate between a budding VIP and a fraudster but also to
manage conversations with consumers who wish to deny their actions. This training enables The RiskSentinel to claim a means for dealing with
the 'crime' of denial.
Crumbs, the innocent don't stand an Effin' chance do they, merely claiming that you did nothing wrong is itself seen as a crime if the casino thinks otherwise according to this "training".
There is also an FAQ section, but you have to "ask permission" to have the PDF sent - do they have even worse to hide!
How many innocent people have fallen victim to identity crime, and then get treated by the system as the CRIMINAL rather than the VICTIM. A survey once stated it was about one in 5 people affected. Clearing ones name is very difficult, especially if you cannot find out if your name has been "soiled" in the first place!.
It seems the word of "Risk Sentinel" is the word of GOD to the industry, yet they admit that telling a budding VIP from a fraudster is not easy, and I presume this means they can get it wrong at times.
If "Risk Sentinel" have used bad data in arriving at their decisions, and do not provide for those affected to review and correct the data, they can be sued for damages at the place they reside. Proc Cyber have a UK office, so the UK players will be covered by data protection laws. This means they can require Proc Cyber to reveal all the personal data they hold on them for a fee not exceeding £10.
In one case of unsubmitted documents being rejected, it looks like a bad report through Risk Sentinel is the most likely cause, and the E-mail received was simply the standard response, bearing no relation to the real cause of rejection.
, just like the pope, by absolute definition.
and well done for sticking in there, how many other people have they done this to, who've just walked away?
and will you be playing at bellerock again 
