Big Win of $90k CAD on SlotsMillion and Withdrawal is being stalled

canuckguy1983

Newbie member
Joined
Nov 3, 2022
Location
Ontario
So I had the good fortune of hitting the Max Win on Buffalo King Megways for $90k CAD on SlotsMillion. Keep this is mind, I have been a player on SlotsMillion for 5+ years and deposit and withdraw frequently. Account is always verified and in good standing....I do deposit and play what some would call slightly higher than average stakes. Of course, within my means as I do have a healthy income and good fortune of winning a decent sized lottery in person a few years back. Now I have deposited and withdrawn probably in excess of 1000 times over the years and theres never been any delays or issues with SlotsMillion. They have always paid out my winnings in a timely manner. The occasional (needing game provider verification) which has always taken 48 hours or so. This is where my concern starts. After hitting the 90K max win last thursday there has been some stalling... Ive been asked for documentation , proof of address, id, which they have on file and I actually withdrew 24 hours before this without an issue... now they're asking for affordability documents... to make sure I can afford to play at the stakes I do. I of course can afford and and am playing within my means and I also submitted my government issued tax documents to show but I find this odd since they're only asking If i can afford to be playing these stakes after I won a big jackpot. If they really do care about responsible gaming and what not shouldn't they be asking players for these documents when they are in a losing streak or after several consecutive deposits? I find this odd. And lastly.... I keep getting the same response from their customer service chat.... oh we're waiting on verification from the Game Provider on the win.... it has been over a week now and has never taken this long. It is Pragmatic play. Can anybody please help me with any info on this.... I can't help but feel like they're delaying for whatever reason. Like I said, i've won $10-15k a few times previously and have never had any issues but now that I've won bigger it seems things have changed. Thanks... please do not take this as a knock on SlotsMillion but more of a concern of mine.
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia

brookemcallan

Newbie member
Joined
Oct 14, 2022
Location
perth
So I had the good fortune of hitting the Max Win on Buffalo King Megways for $90k CAD on SlotsMillion. Keep this is mind, I have been a player on SlotsMillion for 5+ years and deposit and withdraw frequently. Account is always verified and in good standing....I do deposit and play what some would call slightly higher than average stakes. Of course, within my means as I do have a healthy income and good fortune of winning a decent sized lottery in person a few years back. Now I have deposited and withdrawn probably in excess of 1000 times over the years and theres never been any delays or issues with SlotsMillion. They have always paid out my winnings in a timely manner. The occasional (needing game provider verification) which has always taken 48 hours or so. This is where my concern starts. After hitting the 90K max win last thursday there has been some stalling... Ive been asked for documentation , proof of address, id, which they have on file and I actually withdrew 24 hours before this without an issue... now they're asking for affordability documents... to make sure I can afford to play at the stakes I do. I of course can afford and and am playing within my means and I also submitted my government issued tax documents to show but I find this odd since they're only asking If i can afford to be playing these stakes after I won a big jackpot. If they really do care about responsible gaming and what not shouldn't they be asking players for these documents when they are in a losing streak or after several consecutive deposits? I find this odd. And lastly.... I keep getting the same response from their customer service chat.... oh we're waiting on verification from the Game Provider on the win.... it has been over a week now and has never taken this long. It is Pragmatic play. Can anybody please help me with any info on this.... I can't help but feel like they're delaying for whatever reason. Like I said, i've won $10-15k a few times previously and have never had any issues but now that I've won bigger it seems things have changed. Thanks... please do not take this as a knock on SlotsMillion but more of a concern of mine.
they scratching around who has got the most to withdraw from India AARRGGGHH. 90k they thinking sh.t we had that on race 2 no 5 and now such and such wants it. You'll get it mate just keep it nice but firm and on them daily.
 

SlotsMillion

SlotsMillion online casino
Joined
Jun 30, 2015
Location
Lisbon
So I had the good fortune of hitting the Max Win on Buffalo King Megways for $90k CAD on SlotsMillion. Keep this is mind, I have been a player on SlotsMillion for 5+ years and deposit and withdraw frequently. Account is always verified and in good standing....I do deposit and play what some would call slightly higher than average stakes. Of course, within my means as I do have a healthy income and good fortune of winning a decent sized lottery in person a few years back. Now I have deposited and withdrawn probably in excess of 1000 times over the years and theres never been any delays or issues with SlotsMillion. They have always paid out my winnings in a timely manner. The occasional (needing game provider verification) which has always taken 48 hours or so. This is where my concern starts. After hitting the 90K max win last thursday there has been some stalling... Ive been asked for documentation , proof of address, id, which they have on file and I actually withdrew 24 hours before this without an issue... now they're asking for affordability documents... to make sure I can afford to play at the stakes I do. I of course can afford and and am playing within my means and I also submitted my government issued tax documents to show but I find this odd since they're only asking If i can afford to be playing these stakes after I won a big jackpot. If they really do care about responsible gaming and what not shouldn't they be asking players for these documents when they are in a losing streak or after several consecutive deposits? I find this odd. And lastly.... I keep getting the same response from their customer service chat.... oh we're waiting on verification from the Game Provider on the win.... it has been over a week now and has never taken this long. It is Pragmatic play. Can anybody please help me with any info on this.... I can't help but feel like they're delaying for whatever reason. Like I said, i've won $10-15k a few times previously and have never had any issues but now that I've won bigger it seems things have changed. Thanks... please do not take this as a knock on SlotsMillion but more of a concern of mine.
Hello @canuckguy1983,
Thank you for informing us of this issue. Could you please kindly provide us with your username (or any other relevant information), so that I will be able to verify the status of your current situation? Feel free to send us a private message.

Edit: I have just managed to get the update. Unfortunately, there is not much else I can say that you already do not know. We are still waiting for the information from the game provider as well which is taking a little longer than expected. Apologies for the inconvenience. You will be notified as soon as there is some progress.

Thank you for your understanding!
 
Last edited:

brookemcallan

Newbie member
Joined
Oct 14, 2022
Location
perth
So I had the good fortune of hitting the Max Win on Buffalo King Megways for $90k CAD on SlotsMillion. Keep this is mind, I have been a player on SlotsMillion for 5+ years and deposit and withdraw frequently. Account is always verified and in good standing....I do deposit and play what some would call slightly higher than average stakes. Of course, within my means as I do have a healthy income and good fortune of winning a decent sized lottery in person a few years back. Now I have deposited and withdrawn probably in excess of 1000 times over the years and theres never been any delays or issues with SlotsMillion. They have always paid out my winnings in a timely manner. The occasional (needing game provider verification) which has always taken 48 hours or so. This is where my concern starts. After hitting the 90K max win last thursday there has been some stalling... Ive been asked for documentation , proof of address, id, which they have on file and I actually withdrew 24 hours before this without an issue... now they're asking for affordability documents... to make sure I can afford to play at the stakes I do. I of course can afford and and am playing within my means and I also submitted my government issued tax documents to show but I find this odd since they're only asking If i can afford to be playing these stakes after I won a big jackpot. If they really do care about responsible gaming and what not shouldn't they be asking players for these documents when they are in a losing streak or after several consecutive deposits? I find this odd. And lastly.... I keep getting the same response from their customer service chat.... oh we're waiting on verification from the Game Provider on the win.... it has been over a week now and has never taken this long. It is Pragmatic play. Can anybody please help me with any info on this.... I can't help but feel like they're delaying for whatever reason. Like I said, i've won $10-15k a few times previously and have never had any issues but now that I've won bigger it seems things have changed. Thanks... please do not take this as a knock on SlotsMillion but more of a concern of mine.

Hello @canuckguy1983,
Thank you for informing us of this issue. Could you please kindly provide us with your username (or any other relevant information), so that I will be able to verify the status of your current situation? Feel free to send us a private message.

Edit: I have just managed to get the update. Unfortunately, there is not much else I can say that you already do not know. We are still waiting for the information from the game provider as well which is taking a little longer than expected. Apologies for the inconvenience. You will be notified as soon as there is some progress.

Thank you for your understanding!
funny that when the behind the scenes digging is dug you appear. SORT THIS PLAYER OUT IF ALL TICKS THE BOXES YOU KNOW WHAT WHY WHEN HOW. THANK YOU
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
funny that when the behind the scenes digging is dug you appear. SORT THIS PLAYER OUT IF ALL TICKS THE BOXES YOU KNOW WHAT WHY WHEN HOW. THANK YOU
Could you please decipher what you are saying here? What are you shouting on about?
 

nfehily

Newbie member
Joined
Jun 24, 2014
Location
stockport
So I had the good fortune of hitting the Max Win on Buffalo King Megways for $90k CAD on SlotsMillion. Keep this is mind, I have been a player on SlotsMillion for 5+ years and deposit and withdraw frequently. Account is always verified and in good standing....I do deposit and play what some would call slightly higher than average stakes. Of course, within my means as I do have a healthy income and good fortune of winning a decent sized lottery in person a few years back. Now I have deposited and withdrawn probably in excess of 1000 times over the years and theres never been any delays or issues with SlotsMillion. They have always paid out my winnings in a timely manner. The occasional (needing game provider verification) which has always taken 48 hours or so. This is where my concern starts. After hitting the 90K max win last thursday there has been some stalling... Ive been asked for documentation , proof of address, id, which they have on file and I actually withdrew 24 hours before this without an issue... now they're asking for affordability documents... to make sure I can afford to play at the stakes I do. I of course can afford and and am playing within my means and I also submitted my government issued tax documents to show but I find this odd since they're only asking If i can afford to be playing these stakes after I won a big jackpot. If they really do care about responsible gaming and what not shouldn't they be asking players for these documents when they are in a losing streak or after several consecutive deposits? I find this odd. And lastly.... I keep getting the same response from their customer service chat.... oh we're waiting on verification from the Game Provider on the win.... it has been over a week now and has never taken this long. It is Pragmatic play. Can anybody please help me with any info on this.... I can't help but feel like they're delaying for whatever reason. Like I said, i've won $10-15k a few times previously and have never had any issues but now that I've won bigger it seems things have changed. Thanks... please do not take this as a knock on SlotsMillion but more of a concern of mi
So I had the good fortune of hitting the Max Win on Buffalo King Megways for $90k CAD on SlotsMillion. Keep this is mind, I have been a player on SlotsMillion for 5+ years and deposit and withdraw frequently. Account is always verified and in good standing....I do deposit and play what some would call slightly higher than average stakes. Of course, within my means as I do have a healthy income and good fortune of winning a decent sized lottery in person a few years back. Now I have deposited and withdrawn probably in excess of 1000 times over the years and theres never been any delays or issues with SlotsMillion. They have always paid out my winnings in a timely manner. The occasional (needing game provider verification) which has always taken 48 hours or so. This is where my concern starts. After hitting the 90K max win last thursday there has been some stalling... Ive been asked for documentation , proof of address, id, which they have on file and I actually withdrew 24 hours before this without an issue... now they're asking for affordability documents... to make sure I can afford to play at the stakes I do. I of course can afford and and am playing within my means and I also submitted my government issued tax documents to show but I find this odd since they're only asking If i can afford to be playing these stakes after I won a big jackpot. If they really do care about responsible gaming and what not shouldn't they be asking players for these documents when they are in a losing streak or after several consecutive deposits? I find this odd. And lastly.... I keep getting the same response from their customer service chat.... oh we're waiting on verification from the Game Provider on the win.... it has been over a week now and has never taken this long. It is Pragmatic play. Can anybody please help me with any info on this.... I can't help but feel like they're delaying for whatever reason. Like I said, i've won $10-15k a few times previously and have never had any issues but now that I've won bigger it seems things have changed. Thanks... please do not take this as a knock on SlotsMillion but more of a concern of mine.
Yea it stinks doesn't it? Ur absolutely correct about questioning their timing around asking u about affordability. They only show concern following a big win! How transparent is that? If I were u I would close that account as soon u receive ur winnings, maybe they would behave better in future if a good customer like urself did that. I for 1 will never open account with them after reading this. Thx m8.
ne.
O8

Could you please decipher what you are saying here? What are you shouting on about?
I think he's saying that they were looking for a loophole so as not to pay him. But if they can't find one and he's a genuine winner, then they should just pay up already without hassling him any further for p.o.a etc
 

canuckguy1983

Newbie member
Joined
Nov 3, 2022
Location
Ontario
UPDATE. Ok so here’s an update. As of this morning I went on the @SlotsMillion live chat and was told that moments ago the game provider had just emailed them confirming the 90k win was legit and correct. But now the affordability document I sent in (2021 T4 CANADA REVENUE AGENCY OFFICIAL DOCUMENT) showing my annual salary was not sufficient because it’s dated 2021. Well that’s our previous tax year. It’s not 2022 tax Season yet. Anyways I am sending in a monthly paystub now from this past month. We’ll see how long this takes. Hopefully not long. Again , weird how they want to confirm that I can afford to be playing the way I do only after I win 90k and not while I was depositing and losing. 🤷‍♂️ Standby everyone. I’ll provide an update asap.
 

canuckguy1983

Newbie member
Joined
Nov 3, 2022
Location
Ontario
What happens if they decide you cannot afford to play? Do they keep your money?
I sure hope not. I would like to trust that the Malta Gaming Authority would step in. I mean between my salary and my lottery win a few years ago there is no doubt that I can afford to be playing the stakes I do. Just submitted another document so we’ll see. I will keep this forum posted.
 

canuckguy1983

Newbie member
Joined
Nov 3, 2022
Location
Ontario
Following with interest. Hope you get it soon canuckguy, it does indeed sound a bit dodgy.
UPDATE. Ok so here’s an update. As of this morning I went on the @SlotsMillion live chat and was told that moments ago the game provider had just emailed them confirming the 90k win was legit and correct. But now the affordability document I sent in (2021 T4 CANADA REVENUE AGENCY OFFICIAL DOCUMENT) showing my annual salary was not sufficient because it’s dated 2021. Well that’s our previous tax year. It’s not 2022 tax Season yet. When banks request proof of income they ask for your previous years tax assement. crazy. Anyways I am sending in a monthly paystub now from this past month. We’ll see how long this takes. Hopefully not long. Again , weird how they want to confirm that I can afford to be playing the way I do only after I win 90k and not while I was depositing and losing. 🤷‍♂️ Standby everyone. I’ll provide an update asap @SlotsMillion
 

Kroffe

Senior Member
MM
Joined
Mar 2, 2019
Location
sweden
@Casinomeister

This sort of stalling should throw a casino straight to the list of rogue/blacklisted casinos imo.
The affordability check makes no difference to the fact that either way they have to pay out the win.

Also as confirmed by another rep, verifying the win took about 4 times longer than normal, what are the odds.
And then straight to requesting documents that are not necessary to pay out the win, still holding the withdrawal hostage.
Stand by for the next made up reason to stall the withdrawal.

@SlotsMillion

j.gif

End of rant.
 
Last edited:

canuckguy1983

Newbie member
Joined
Nov 3, 2022
Location
Ontario
UPDATE!!!!!!! @SlotsMillion ok so you can see the pictures below from my live chat conversation at 2:20pm EST. Don't know how to feel about this... but this is what i'm dealing with. No clarity and always confusion.

I was told the following in this order....
- Payments team has been instructed that they can proceed with the Withdrawals
- but my account will remained paused until the reviews are completed ( game verification and documents have been checked)
- They'll have to ask tomorrow how to proceed with my withdrawal requests
- the reviews are still pending but my account is going to be paused in the meantime but the payments team can proceed with my withdrawals. (how can I request the withdrawals if my account is paused ?)
- the payments team will be able to start processing the withdrawals tomorrow morning (saturday)
- oh wait its possible it might be Monday now because the person looking after your case isn't in til monday.

Long story short.... haven't really made any progress other than being told the payments team have been instructed to proceed with the withdrawals but they've paused my account pending a review and the person looking after my case isnt in til monday. Here goes another 3 days delay.

Why can a player not correspond directly with the payments team or the relevant department in a special instance such as this when it's a big win... they always put these CSR live chat agents in the middle and they are put in a tough spot in not knowing whats going on. Would be nice to speak directly to the person or persons that know. Winning big is not supposed to be stressful. It's supposed to be the opposite.

Stay tuned.... update to follow. @SlotsMillion
 

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bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 24, 2013
Location
Canada
I feel for you, and understand the emotions that come with a big win. That being said.....Slotsmillion is accredited here, and while your ride hasnt been the smoothest so far, take a deep breath and trust in the system and process. You will get your money, congrats on such a big win!
 

canuckguy1983

Newbie member
Joined
Nov 3, 2022
Location
Ontario
I feel for you, and understand the emotions that come with a big win. That being said.....Slotsmillion is accredited here, and while your ride hasnt been the smoothest so far, take a deep breath and trust in the system and process. You will get your money, congrats on such a big win!
Thanks bruinsdude. Ya I’ve never had an issue with them for other wins of $12-15k. This one just seems to be taking a lot longer and more is a headache.
 

nfehily

Newbie member
Joined
Jun 24, 2014
Location
stockport
TBH, not sure what an hourly update will accomplish; rather post what the new day brings to apprise people.
😡

I feel for you, and understand the emotions that come with a big win. That being said.....Slotsmillion is accredited here, and while your ride hasnt been the smoothest so far, take a deep breath and trust in the system and process. You will get your money, congrats on such a big win!
He'll get his money, if only because this thread is garnering so much attention.
He shouldn't be going through what he is going through though as a loyal customer. It just shows us that if this is the way they treat their loyal customers, then how badly could new customers be treated? Too risky for me, accredited here or not.

So I had the good fortune of hitting the Max Win on Buffalo King Megways for $90k CAD on SlotsMillion. Keep this is mind, I have been a player on SlotsMillion for 5+ years and deposit and withdraw frequently. Account is always verified and in good standing....I do deposit and play what some would call slightly higher than average stakes. Of course, within my means as I do have a healthy income and good fortune of winning a decent sized lottery in person a few years back. Now I have deposited and withdrawn probably in excess of 1000 times over the years and theres never been any delays or issues with SlotsMillion. They have always paid out my winnings in a timely manner. The occasional (needing game provider verification) which has always taken 48 hours or so. This is where my concern starts. After hitting the 90K max win last thursday there has been some stalling... Ive been asked for documentation , proof of address, id, which they have on file and I actually withdrew 24 hours before this without an issue... now they're asking for affordability documents... to make sure I can afford to play at the stakes I do. I of course can afford and and am playing within my means and I also submitted my government issued tax documents to show but I find this odd since they're only asking If i can afford to be playing these stakes after I won a big jackpot. If they really do care about responsible gaming and what not shouldn't they be asking players for these documents when they are in a losing streak or after several consecutive deposits? I find this odd. And lastly.... I keep getting the same response from their customer service chat.... oh we're waiting on verification from the Game Provider on the win.... it has been over a week now and has never taken this long. It is Pragmatic play. Can anybody please help me with any info on this.... I can't help but feel like they're delaying for whatever reason. Like I said, i've won $10-15k a few times previously and have never had any issues but now that I've won bigger it seems things have changed. Thanks... please do not take this as a knock on SlotsMillion but more of a concern of mine.
Yea it stinks doesn't it? Ur absolutely correct about questioning their timing around asking u about affordability. They only show concern following a big win! How transparent is that? If I were u I would close that account as soon u receive ur winnings, maybe they would behave better in future if a good customer like urself did that. I for 1 will never open account with them after reading this. Thx m8.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Sadly its all about the money & how long they can hold onto it, how many threads do we see with that similar path with some casinos, always a excuse & always at payment time.

Slotsmillion should be a shamed of themselves really, but clearly they aren't bothered, another site to add to the ever growing black list.....

Hope it all gets sorted & you find another place to play at.
 

ShadyFei

Senior Member
Joined
Dec 22, 2016
Location
Canada - West Coast
UPDATE. Ok so here’s an update. As of this morning I went on the @SlotsMillion live chat and was told that moments ago the game provider had just emailed them confirming the 90k win was legit and correct. But now the affordability document I sent in (2021 T4 CANADA REVENUE AGENCY OFFICIAL DOCUMENT) showing my annual salary was not sufficient because it’s dated 2021. Well that’s our previous tax year. It’s not 2022 tax Season yet. When banks request proof of income they ask for your previous years tax assement. crazy. Anyways I am sending in a monthly paystub now from this past month. We’ll see how long this takes. Hopefully not long. Again , weird how they want to confirm that I can afford to be playing the way I do only after I win 90k and not while I was depositing and losing. 🤷‍♂️ Standby everyone. I’ll provide an update asap @SlotsMillion

Wow. They asked for and you sent them your T4? That's pretty extreme and has nothing to do with waiting for Pragmatic Play's verification. I cannot think of a single reason a foreign online casino would require all of your tax info to pay out slot winnings. As soon as that 90K hits your bank account, I would close your Slotsmillion account immediately. This is the first time you learned they are looking for a reason to keep your money. Now you know better. Don't let there be a second.
 

casguy2016

Experienced Member
Joined
Aug 30, 2016
Location
Canada
it might be against the law for a company to request a T4. I'm assuming they didn't ask for a T4 but for proof of income.
Having said that for the withdrawal it shouldn't matter how much you make. They should be paying you out and then the proof of income can determine going forward. This sounds like stalling on their part. I can understand trying to make sure from the game provider considering the amount and that's ok as long as you couldn't wager any of it to ensure you can't possibly lose it all. Once your paid I would love for you to post a video of win. Since it's pragmatic you should still be able to create a link for it in the top right corner replay (I would not post it until your paid).
 

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