Bonus Complaint Aware of wild jackpots casino. Declined 6000€

[d1993]

Hello all,

this is the first time i'm writing.
I'm playing gambling games over 3 years now and had tried more than 20 casinos and had never any problems because i'm reading terms.

Last week i played on wild jackpots and won over 7000 Euro.
Today i was called by an account manager and he told me that they will not pay me because i violated the terms.

I was really surprised because i read the terms of every Bonus i use. And when i looked again i found a part that forbid playing on progressive slots with bonus money. It was really hidden on an other site. It also conflicting with other parts of bonus terms some sites before. Really misleadingly.

I have contacted the support but they are not aware of any blame.

Finally the payed me only 1000 Euro.
They working very arbitrary.

 

[The Dude]

Please read the forum rules on posting complaints. Thank you.
https://www.casinomeister.com/forums/help/forum-rules/

 

[Jasminebed]

GoWild Casino has a rep here:

https://www.casinomeister.com/forums/members/23337/

I don't know if she can help with your problem, but she is very quick to answer messages if you pm her.

Didn't even know they had another property Wild Jackpots, but I was aware from my own play at GoWild that you cannot play progressives while a bonus is in play.

 

[The Viking]

if you have played in more then 20 casinos, you must have been aware that progressive jackpots are almost every were
excluded when playing with bonus.
Surprised they paid you 1000 though ? either you play with bonus or not

 

[d1993]

if you have played in more then 20 casinos, you must have been aware that progressive jackpots are almost every were
excluded when playing with bonus.
Surprised they paid you 1000 though ? either you play with bonus or not

i don't know which casinos you play. but i never had any kind of problems playing progressive jackpots with bonuses. i always get my money.

 

[KasinoKing]

Although I do have sympathy with the player, the rule IS clearly sated in the bonus rules on the WJ website, so there can't realistically be any complaint.

If nothing else, this thread will serve as yet another reminder to ALL players to always read ALL the T&Cs if taking a bonus ANYWHERE.

 

[vinylweatherman]

Although I do have sympathy with the player, the rule IS clearly sated in the bonus rules on the WJ website, so there can't realistically be any complaint.

If nothing else, this thread will serve as yet another reminder to ALL players to always read ALL the T&Cs if taking a bonus ANYWHERE.

It's still a vague "reserve the right" rule rather than an absolute. MPV fees can't be paid from bonus funds in any case, it's blocked by the software.

I don't understand why there is such a problem over the Max Damage arcade game, does it have an emptier? The "megaspin" ban is even more stupid, it's no different than playing the same single instance slot.

These are, however, such common restrictions throughout Microgaming casinos that it looks like it has come from on high that these games have some kind of "edge" when played that the others don't.

I see Scrooge isn't banned though, so they can't really have thought these restrictions though themselves, but rather done a cut & paste from some woefully out of date advice manual.

A ban on Scrooge is common where it is found on a multi provider platform.

 

[ugaboga]

Why not just void the winnings from the progressive jackpot games and pay out the rest?

 

[KasinoKing]

I don't understand why there is such a problem over the Max Damage arcade game, does it have an emptier?

I thought it was just to protect the players - to stop them going anywhere near that steaming heap of rotting manure of a game...

KK

 

[Batman]

i don't know which casinos you play. but i never had any kind of problems playing progressive jackpots with bonuses. i always get my money.

Almost, if not ALL Microgaming Casinos

I was really surprised because i read the terms of every Bonus i use. And when i looked again i found a part that forbid playing on progressive slots with bonus money. It was really hidden on an other site. It also conflicting with other parts of bonus terms some sites before. Really misleadingly.

The terms and conditions are really easy to find, and the contribution is written clearly on the Terms page.
Paying 1,000 even though you breached the terms seems fair imho (if you compare with other MG casinos who would keep all the winnings).

 

[d1993]

But why do they Put that Important Part on an Other Page. Why do they Need to have More Then one pages for terms. All Casinos i Played had all Terms under the welcome Bonus.

What wildjackpots did is they try zu hide this.

They just payed me because they know they Act illegally.

I know that they Will Never pay me Money But i Want to warn Other players .

 

[spintee]

There are many casinos that alow you to play JP, But it is one of the mail rules to read what games are not aloud, I just do not understand why they just do not block the games ? I think we all know the reason,

Why on earth they ban some games is a mystery to me, BGO has got spring break on there list?


Very surprised you was paid a grand, Like VWM said it is vague "reserve the right" But looking threw the bonus Playthrough contribution the Rules are very clear, So it is a stinger that you was not paid in full I would be laughing with the 1k

 

[Gia - GoWild]

Hi everyone,

I see that the matter was already discussed in the thread, and thank you all for contributing, but I wanted to chime in and make sure everything is clear.

We always strongly advise players to carefully read our bonus terms. We try to keep them as clear and straightforward as possible and strive to make these rules transparent to our clients.

This was the OP's first week in the casino and his first big win, so we explained the bonus rules to him extensively by phone and email. After discussing these terms with the OP, and taking into account that he was new to our casino, his account manager took this matter up with our management.

He requested that an exception would be made for the OP, in order to pay him some of the winnings, even though he played against the house bonus terms and conditions. That is why instead of confiscating the full amount, it was decided that this time he would be paid 1000.

I hope that clarifies everything, yet in case there are any further questions, please feel free to PM me.

Regards,
Gia

 

[d1993]

They do not Block that Games because they are not Interested in Paying Winnings. They are Waiting until there players Makes a mistake.

These Kind of Casinos will always find a way not pay. there is a Reason why there are not block games and why they are distributing there terms in many Pages.

I would Not recommend Opening an Account At wildjackpots.

 

[polli123]

Well,

blocking games is a possibility at some software providers. But as far as i know microgaming casinos do not have the option.

---
You got a part of your winnings although you broke the bonus terms & conditions. You should be lucky about this - there are many casinos out there who would´nt pay you just a cents in case of a bonus fraud!

 

[KasinoKing]

They do not Block that Games because they are not Interested in Paying Winnings. They are Waiting until there players Makes a mistake.

The mistake YOU made, was to not check all the bonus T&Cs before you started playing.
It is ludicrous and totally unreasonable for you to blame the casino for that!

Like many before you, you have learned an expensive lesson - at least that's one mistake you will hopefully never make again.
You are EXTREMELY lucky that the casino let you cash-out 1,000 - not many other casinos would be so generous.
That's 10 x your deposited amount according to your screenshot = not a bad result at all for someone who broke the rules!

KK

 

[vinylweatherman]

Hi everyone,

I see that the matter was already discussed in the thread, and thank you all for contributing, but I wanted to chime in and make sure everything is clear.

We always strongly advise players to carefully read our bonus terms. We try to keep them as clear and straightforward as possible and strive to make these rules transparent to our clients.

This was the OP's first week in the casino and his first big win, so we explained the bonus rules to him extensively by phone and email. After discussing these terms with the OP, and taking into account that he was new to our casino, his account manager took this matter up with our management.

He requested that an exception would be made for the OP, in order to pay him some of the winnings, even though he played against the house bonus terms and conditions. That is why instead of confiscating the full amount, it was decided that this time he would be paid 1000.

I hope that clarifies everything, yet in case there are any further questions, please feel free to PM me.

Regards,
Gia

1) Using terms like "reserve the right" and "at our discretion" is not really "clearly stated", but open to some interpretation.

2) They may well be the rules, but they are nonsense. ALL the games are random are they not? It should not matter which game a player plays provided it has a straight forward game engine where no "memory" of past wagers is carried forward. Even more stupid is banning megaspin Double Magic, but not the Double Magic classic slot, it's the EXACT SAME GAME!!

3) Progressives are just as random as the rest, surely, so again these should not be banned. It's also something of a trap for the unwary because it's the big progressive jackpots that tend to be used as the lure to convert visitors into players.

4) The ban on Max Damage is just weird. It may look like it's an arcade game which can be beaten by a skilled player, but it isn't, it's nothing more than a slot with an unusual reel strip that displays as alien attackers and a player with a gun. Hitting one of the ships is merely pressing spin, a stake is taken and a random prize awarded, just like a regular slot. If Max Damage really WAS beatable by a skilled gamer, it would have been pulled by now as players would have had the opportunity to develop the skills sufficiently to make it 100%+ RTP.

Poor understanding of how casino games work and paranoia tends to lead to weird terms and conditions. Strangely, games that are not so straight forward, and CAN be used to give advantage players an edge, are NOT banned under these terms and conditions.

Online casinos are rather unique, as in land casinos players can just walk in and spin the slots. Reading the terms when walking in to a land casino is not really on a player's mind, and the worst that can happen is that the pit boss comes along and tells the player that they have to change their play, clothing, or leave. They leave however, with all their winnings up to that point. The terms are also not so nonsensical. If a game is switched on and takes your money, you are allowed to play it. If the casino doesn't want a game played, it's switched off or removed. Many players who try online casinos for the first time probably don't think it's that different from the land variety, so if a game is "switched on", it can be played.

 

[d1993]

I understand that I did the mistake not to read all the terms that were scattered all over the page.

It's not like I didn't read the terms. Before I start playing casino games especially when I'm playing with bonus money I'm reading the (bonus) terms because I know that some casinos had a bet limit and some others a maximum withdrawal limit.

My problem is that the wild jackpots casino scattered there terms all over the site. They are not acting transparently enough and that they do not see there mistake whether they did it consciously or unconsciously.

 

[KasinoKing]

My problem is that the wild jackpots casino scattered there terms all over the site.

The term you broke is on this page: Outdated Link Removed
In fact, the term you broke appears 3 times on that one page - the first occurrence is in the SECOND rule listed on the page - how can you miss that!
(The other 2 occurrences are under "no-deposit bonus rules", which don't actually apply in your case).

So yes - "scattered" all over that ONE page - the BONUS RULES PAGE - but NOT scattered all over the site.

Look I am very sorry you didn't get to keep all your winnings but the bottom line is that you DID break the rules - get over it.

KK

 

[spintee]

In all fairness to the casino the rules are not hard to miss, Take a look at the screen shot, The link is Highlighted 3 times

I am no big fan of hidden rules, But fair play to the casino on this one,

 

[quber]

Wild Jackpots seems a strange name for a site where you can't play Jackpots

 

[Batman]

Wild Jackpots seems a strange name for a site where you can't play Jackpots

The jackpots are wild, you have to tame them with cash only, bonus won't help

 

[The Dude]

@d1993

Since you seem to be a little challenged in reading terms and conditions, I'm guessing you skipped the forum rules as well. For one thing, you didn't properly initiate your complaint thread, and you probably skipped this one as well:

1.17 - Exploiting Your Membership Do not threaten casino operations with blackmail. Mentioning that you are a member is fine, but don't try to instill fear in a casino operation by threatening to post bad reviews or roguing them. Leave the roguing to Casinomeister - it's tricky business and not for amateurs.

https://www.casinomeister.com/forums/help/forum-rules/

Is it true that you threatened the casino with postings at CM unless they paid you in full? That's pretty poor form, and a fast-track ticket on getting bootified.

 

[d1993]

@d1993

Since you seem to be a little challenged in reading terms and conditions, I'm guessing you skipped the forum rules as well. For one thing, you didn't properly initiate your complaint thread, and you probably skipped this one as well:


https://www.casinomeister.com/forums/help/forum-rules/

Is it true that you threatened the casino with postings at CM unless they paid you in full? That's pretty poor form, and a fast-track ticket on getting bootified.

I never threatened anyone. What are this allocations.

I just tell them if they don't want to talk about that issue I have to use this forum to tell the story. That's the only thing i can do as an simple player.
What should I do otherwise?

But I think I know where this is going.
Have a nice day.

 

[The Dude]

I never threatened anyone. What are this allocations.

I just tell them if they don't want to talk about that issue I have to use this forum to tell the story. That's the only thing i can do as an simple player.
What should I do otherwise?

But I think I know where this is going.
Have a nice day.

What you fail to understand is that this is not a forum to try and punish a casino into making them pay - which seems to be your intention. The complaint sections are where we try and solve problems. Your intentions were/are clear: you want to bring grief to the casino because you failed to read the terms and conditions which were clearly located on the bonus terms page. You screwed up - no big deal. Most of the experienced players on this forum can attest they they have done the same thing in the past, and they chalked it up as a lesson learned.

Don't blame other people for your mistakes. As you're quickly discovering, this will garnish no sympathetic ear here.

 

[d1993]

What you fail to understand is that this is not a forum to try and punish a casino into making them pay - which seems to be your intention. The complaint sections are where we try and solve problems. Your intentions were/are clear: you want to bring grief to the casino because you failed to read the terms and conditions which were clearly located on the bonus terms page. You screwed up - no big deal. Most of the experienced players on this forum can attest they they have done the same thing in the past, and they chalked it up as a lesson learned.

Don't blame other people for your mistakes. As you're quickly discovering, this will garnish no sympathetic ear here.

That's true words and I already said that I also did a mistake and didn't clicked the link to the full terms. The welcome bonus page just include the text "0% - no permited games" so I thought that means that this games are not available for playing through the bonus.

I think that wild jackpots had to put the sentence that they are not paying if You play those games on the same site not on an other. A usual gamer like me thinks ok you can play that games but they wouldn't play through the bonus.

That's the only point I wanted to say. They do not have clear terms in my opinion and blame the players for this.

I can't take the full blame on me. If you want you can delete this thread

I'm not happy how this ended up because I liked that casino. It was fast and had an good support until I wanted just to withdrawal my money

 

[spoton]

3) Progressives are just as random as the rest, surely, so again these should not be banned. It's also something of a trap for the unwary because it's the big progressive jackpots that tend to be used as the lure to convert visitors into players.

I may be totally wrong here, but when playing progressives I guess a sum of each spin goes to the jackpot, which may lead to the casino not getting as much back as they would if the player played a "normal" slot.

 

[The Dude]

...

I can't take the full blame on me. If you want you can delete this thread...

Rough day for reading?
https://www.casinomeister.com/forum-faq/forum-policies/

 

[d1993]

Rough day for reading?
https://www.casinomeister.com/forum-faq/forum-policies/

Sorry but I have a job and registered just yesterday. I did not had the time to read the full policy.

I am not ashamed speaking the truth. I'll stay with the opinion that the casino bear part of the blame.

They should clear there terms

 

[vinylweatherman]

I may be totally wrong here, but when playing progressives I guess a sum of each spin goes to the jackpot, which may lead to the casino not getting as much back as they would if the player played a "normal" slot.

This doesn't affect the RTP though, and casinos choose to have progressives as they attract players through the door. They also benefit hugely if one of their players wins a big jackpot because of all the free publicity they get for their site.

Publicity that a player got a substantial win confiscated "because they played a progressive" can backfire as it could give the impression that the casino pocketed the payout, which was not even theirs to start with, but contributions from all players on the network. Surely being able to say "A new player won some €6000 on their first time with us. He played the progressive game ............" is much better PR.

 

[hedgehok]

Sorry but I have a job and registered just yesterday. I did not had the time to read the full policy.

I am not ashamed speaking the truth. I'll stay with the opinion that the casino bear part of the blame.

They should clear there terms

Lass gut sein, 1000€ sind doch auch was.

 

[d1993]

Lass gut sein, 1000€ sind doch auch was.

Ich habs verstanden. Mit gehts dabei aber ums Prinzip.

 

[slottymcslot]

Everything aside, this all seems silly. Why exactly are progressive slots banned whilst playing with a bonus? How does it hurt the casino more than a regular slot? Isn't the house edge of progressives normally HIGHER, giving the casinos a bigger edge over players? Seems nonsensical.

 

[vinylweatherman]

Everything aside, this all seems silly. Why exactly are progressive slots banned whilst playing with a bonus? How does it hurt the casino more than a regular slot? Isn't the house edge of progressives normally HIGHER, giving the casinos a bigger edge over players? Seems nonsensical.

It shouldn't be a problem for casinos unless they have a large number of players who specifically target the progressives with large bonuses. If they have a good cross section of players, all their slots will get roughly equal attention, so as a whole, players will be taking the rough with the smooth, and the average RTP of all the games will be what determines the level of profit.

Simple and straight forward terms are also good for business and PR. For a player, the simplest concept is that a slots bonus is for playing slots. There is no need to worry about terms and conditions provided they don't start playing Blackjack or Roulette with it. This simple concept just wasn't good enough, and it very much gives the impression that the convoluted terms were designed to catch out the unwary slots player who still thinks that the term "slots bonus" is self explanatory.

Maybe it's the convoluted terms that are putting off the casual player who wanders blindly into one of the pitfalls and it scares them back into sticking with what they know, the domestic land based scene. The internet as a whole has a reputation for being "cowboy town" where rip offs thrive due to the difficulty of enforcing the law online. This will end up with an unusually high ratio of "smart players" vs casual players, which leads to the "arms race" that we see fought out in the terms and conditions.

The simplest solution would be software enforcement, yet the industry seems to prefer using terms and conditions to confiscate wins after the fact. Software enforcement would keep the casual and naïve player safe from their own naivety, and the smart players would find their tactics blocked by the software, so no chance to "get one over" on a casino through trying to force them to erroneously pay what they shouldn't, or use forum blackmail and misrepresentation to force a casino's' hand.

 

[Alfran]

it is a painful lesson. but quite a common term, i have seen it on many sites.
you are lucky they paid some. trust me.

 

[partyhummel]

well... after reading this...

i am going to open an account at wild jackpots during the next days. I really like the thought that they sat together to find a way to at least cash out a part of the pleyers winnings after violating the rules. thats a very customer friendly spirit which i highly appreciate.

btw: prinzipienreiterei ist bescheuert. ;-) sei froh, dass du überhzaupt etwas bekommen hast.