Hi everyone,
I see that the matter was already discussed in the thread, and thank you all for contributing, but I wanted to chime in and make sure everything is clear.
We always strongly advise players to carefully read our bonus terms. We try to keep them as clear and straightforward as possible and strive to make these rules transparent to our clients.
This was the OP's first week in the casino and his first big win, so we explained the bonus rules to him extensively by phone and email. After discussing these terms with the OP, and taking into account that he was new to our casino, his account manager took this matter up with our management.
He requested that an exception would be made for the OP, in order to pay him some of the winnings, even though he played against the house bonus terms and conditions. That is why instead of confiscating the full amount, it was decided that this time he would be paid 1000.
I hope that clarifies everything, yet in case there are any further questions, please feel free to PM me.
Regards,
Gia
1) Using terms like "reserve the right" and "at our discretion" is not really "clearly stated", but open to some interpretation.
2) They may well be the rules, but they are nonsense. ALL the games are random are they not? It should not matter which game a player plays provided it has a straight forward game engine where no "memory" of past wagers is carried forward. Even more stupid is banning megaspin Double Magic, but not the Double Magic classic slot, it's the EXACT SAME GAME!!
3) Progressives are just as random as the rest, surely, so again these should not be banned. It's also something of a trap for the unwary because it's the big progressive jackpots that tend to be used as the lure to convert visitors into players.
4) The ban on Max Damage is just weird. It may look like it's an arcade game which can be beaten by a skilled player, but it isn't, it's nothing more than a slot with an unusual reel strip that displays as alien attackers and a player with a gun. Hitting one of the ships is merely pressing spin, a stake is taken and a random prize awarded, just like a regular slot. If Max Damage really WAS beatable by a skilled gamer, it would have been pulled by now as players would have had the opportunity to develop the skills sufficiently to make it 100%+ RTP.
Poor understanding of how casino games work and paranoia tends to lead to weird terms and conditions. Strangely, games that are not so straight forward, and CAN be used to give advantage players an edge, are NOT banned under these terms and conditions.
Online casinos are rather unique, as in land casinos players can just walk in and spin the slots. Reading the terms when walking in to a land casino is not really on a player's mind, and the worst that can happen is that the pit boss comes along and tells the player that they have to change their play, clothing, or leave. They leave however, with all their winnings up to that point. The terms are also not so nonsensical. If a game is switched on and takes your money, you are allowed to play it. If the casino doesn't want a game played, it's switched off or removed. Many players who try online casinos for the first time probably don't think it's that different from the land variety, so if a game is "switched on", it can be played.