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Bonus Complaint Aware of wild jackpots casino. Declined 6000€

Discussion in 'Casino Complaints - Bonus Issues' started by d1993, May 21, 2015.

    May 21, 2015
  1. d1993

    d1993 Dormant account

    Occupation:
    Software Developer
    Location:
    Germany
    Hello all,

    this is the first time i'm writing.
    I'm playing gambling games over 3 years now and had tried more than 20 casinos and had never any problems because i'm reading terms.

    Last week i played on wild jackpots and won over 7000 Euro.
    Today i was called by an account manager and he told me that they will not pay me because i violated the terms.

    I was really surprised because i read the terms of every Bonus i use. And when i looked again i found a part that forbid playing on progressive slots with bonus money. It was really hidden on an other site. It also conflicting with other parts of bonus terms some sites before. Really misleadingly.

    I have contacted the support but they are not aware of any blame.

    Finally the payed me only 1000 Euro.
    They working very arbitrary.
     

    Attached Files:

    Last edited: May 21, 2015
  2. May 21, 2015
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.
  4. May 21, 2015
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    GoWild Casino has a rep here:

    http://www.casinomeister.com/forums/member.php?u=23337

    I don't know if she can help with your problem, but she is very quick to answer messages if you pm her.

    Didn't even know they had another property Wild Jackpots, but I was aware from my own play at GoWild that you cannot play progressives while a bonus is in play.
     
    1 person likes this.
  6. May 21, 2015
  7. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    if you have played in more then 20 casinos, you must have been aware that progressive jackpots are almost every were
    excluded when playing with bonus.
    Surprised they paid you 1000 though ? either you play with bonus or not
     
    1 person likes this.
  8. May 21, 2015
  9. d1993

    d1993 Dormant account

    Occupation:
    Software Developer
    Location:
    Germany
    i don't know which casinos you play. but i never had any kind of problems playing progressive jackpots with bonuses. i always get my money.
     
  10. May 22, 2015
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Although I do have sympathy with the player, the rule IS clearly sated in the bonus rules on the WJ website, so there can't realistically be any complaint.

    If nothing else, this thread will serve as yet another reminder to ALL players to always read ALL the T&Cs if taking a bonus ANYWHERE.
     

    Attached Files:

    3 people like this.
  12. May 22, 2015
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's still a vague "reserve the right" rule rather than an absolute. MPV fees can't be paid from bonus funds in any case, it's blocked by the software.

    I don't understand why there is such a problem over the Max Damage arcade game, does it have an emptier? The "megaspin" ban is even more stupid, it's no different than playing the same single instance slot.

    These are, however, such common restrictions throughout Microgaming casinos that it looks like it has come from on high that these games have some kind of "edge" when played that the others don't.

    I see Scrooge isn't banned though, so they can't really have thought these restrictions though themselves, but rather done a cut & paste from some woefully out of date advice manual.

    A ban on Scrooge is common where it is found on a multi provider platform.
     
    2 people like this.
  14. May 22, 2015
  15. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Why not just void the winnings from the progressive jackpot games and pay out the rest?
     
    2 people like this.
  16. May 22, 2015
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I thought it was just to protect the players - to stop them going anywhere near that steaming heap of rotting manure of a game...

    KK
     
    1 person likes this.
  18. May 22, 2015
  19. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    Almost, if not ALL Microgaming Casinos :)


    The terms and conditions are really easy to find, and the contribution is written clearly on the Terms page.
    Paying 1,000 even though you breached the terms seems fair imho (if you compare with other MG casinos who would keep all the winnings).
     
    1 person likes this.
  20. May 22, 2015
  21. d1993

    d1993 Dormant account

    Occupation:
    Software Developer
    Location:
    Germany
    But why do they Put that Important Part on an Other Page. Why do they Need to have More Then one pages for terms. All Casinos i Played had all Terms under the welcome Bonus.

    What wildjackpots did is they try zu hide this.

    They just payed me because they know they Act illegally.

    I know that they Will Never pay me Money But i Want to warn Other players .
     
  22. May 22, 2015
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    There are many casinos that alow you to play JP, But it is one of the mail rules to read what games are not aloud, I just do not understand why they just do not block the games ? I think we all know the reason,

    Why on earth they ban some games is a mystery to me, BGO has got spring break on there list?


    Very surprised you was paid a grand, Like VWM said it is vague "reserve the right" But looking threw the bonus Playthrough contribution the Rules are very clear, So it is a stinger that you was not paid in full I would be laughing with the 1k
     
  24. May 22, 2015
  25. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    Hi everyone,

    I see that the matter was already discussed in the thread, and thank you all for contributing, but I wanted to chime in and make sure everything is clear.

    We always strongly advise players to carefully read our bonus terms. We try to keep them as clear and straightforward as possible and strive to make these rules transparent to our clients.

    This was the OP's first week in the casino and his first big win, so we explained the bonus rules to him extensively by phone and email. After discussing these terms with the OP, and taking into account that he was new to our casino, his account manager took this matter up with our management.

    He requested that an exception would be made for the OP, in order to pay him some of the winnings, even though he played against the house bonus terms and conditions. That is why instead of confiscating the full amount, it was decided that this time he would be paid 1000.

    I hope that clarifies everything, yet in case there are any further questions, please feel free to PM me.

    Regards,
    Gia
     
    11 people like this.
  26. May 22, 2015
  27. d1993

    d1993 Dormant account

    Occupation:
    Software Developer
    Location:
    Germany
    They do not Block that Games because they are not Interested in Paying Winnings. They are Waiting until there players Makes a mistake.

    These Kind of Casinos will always find a way not pay. there is a Reason why there are not block games and why they are distributing there terms in many Pages.

    I would Not recommend Opening an Account At wildjackpots.
     
  28. May 22, 2015
  29. polli123

    polli123 Webmaster

    Occupation:
    Student
    Location:
    Germany
    Well,

    blocking games is a possibility at some software providers. But as far as i know microgaming casinos do not have the option.

    ---
    You got a part of your winnings although you broke the bonus terms & conditions. You should be lucky about this - there are many casinos out there who would´nt pay you just a cents in case of a bonus fraud!
     
  30. May 22, 2015
  31. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The mistake YOU made, was to not check all the bonus T&Cs before you started playing.
    It is ludicrous and totally unreasonable for you to blame the casino for that! :eek2:

    Like many before you, you have learned an expensive lesson - at least that's one mistake you will hopefully never make again.
    You are EXTREMELY lucky that the casino let you cash-out 1,000 - not many other casinos would be so generous.
    That's 10 x your deposited amount according to your screenshot = not a bad result at all for someone who broke the rules!

    KK
     
    1 person likes this.
  32. May 22, 2015
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    1) Using terms like "reserve the right" and "at our discretion" is not really "clearly stated", but open to some interpretation.

    2) They may well be the rules, but they are nonsense. ALL the games are random are they not? It should not matter which game a player plays provided it has a straight forward game engine where no "memory" of past wagers is carried forward. Even more stupid is banning megaspin Double Magic, but not the Double Magic classic slot, it's the EXACT SAME GAME!!

    3) Progressives are just as random as the rest, surely, so again these should not be banned. It's also something of a trap for the unwary because it's the big progressive jackpots that tend to be used as the lure to convert visitors into players.

    4) The ban on Max Damage is just weird. It may look like it's an arcade game which can be beaten by a skilled player, but it isn't, it's nothing more than a slot with an unusual reel strip that displays as alien attackers and a player with a gun. Hitting one of the ships is merely pressing spin, a stake is taken and a random prize awarded, just like a regular slot. If Max Damage really WAS beatable by a skilled gamer, it would have been pulled by now as players would have had the opportunity to develop the skills sufficiently to make it 100%+ RTP.

    Poor understanding of how casino games work and paranoia tends to lead to weird terms and conditions. Strangely, games that are not so straight forward, and CAN be used to give advantage players an edge, are NOT banned under these terms and conditions.

    Online casinos are rather unique, as in land casinos players can just walk in and spin the slots. Reading the terms when walking in to a land casino is not really on a player's mind, and the worst that can happen is that the pit boss comes along and tells the player that they have to change their play, clothing, or leave. They leave however, with all their winnings up to that point. The terms are also not so nonsensical. If a game is switched on and takes your money, you are allowed to play it. If the casino doesn't want a game played, it's switched off or removed. Many players who try online casinos for the first time probably don't think it's that different from the land variety, so if a game is "switched on", it can be played.
     
    4 people like this.
  34. May 22, 2015
  35. d1993

    d1993 Dormant account

    Occupation:
    Software Developer
    Location:
    Germany
    I understand that I did the mistake not to read all the terms that were scattered all over the page.

    It's not like I didn't read the terms. Before I start playing casino games especially when I'm playing with bonus money I'm reading the (bonus) terms because I know that some casinos had a bet limit and some others a maximum withdrawal limit.

    My problem is that the wild jackpots casino scattered there terms all over the site. They are not acting transparently enough and that they do not see there mistake whether they did it consciously or unconsciously.
     
  36. May 22, 2015
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The term you broke is on this page: You must register/login in order to see the link.
    In fact, the term you broke appears 3 times on that one page - the first occurrence is in the SECOND rule listed on the page - how can you miss that!
    (The other 2 occurrences are under "no-deposit bonus rules", which don't actually apply in your case).

    So yes - "scattered" all over that ONE page - the BONUS RULES PAGE - but NOT scattered all over the site.

    Look I am very sorry you didn't get to keep all your winnings :( but the bottom line is that you DID break the rules - get over it.

    KK
     
    5 people like this.
  38. May 22, 2015
  39. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    In all fairness to the casino the rules are not hard to miss, Take a look at the screen shot, The link is Highlighted 3 times

    I am no big fan of hidden rules, But fair play to the casino on this one,

    Aware of wild jackpots casino. Declined 6000€: wj.JPG,May 22, 2015
     
    5 people like this.

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