This is going to be a long explanation so please bare with me.
So I deposit $60 for a 100 % match bonus with Miamiclubcasino without fully understanding bonus terms. I then proceed to place bets over the $10 limit unknowingly, I get my bank roll up to $1275 and cash out $1000 and wait for a day and a half to hear back on approval.
After the 36 hours or so I haven't gotten a email from them and decided I'm just going to redeposit the $1000 and play some more, I play for a few hours and get my bank roll up to around $2200-2500. I log out and go to bed.
The next day I start a new session and work my way up to $5000 I the proceed to withdraw $2500 to my card and $2500 in Bitcoin. 48 hours go buy and they tell me they don't have all proper thr documents, which is bullshit because I gotten paid out before by them. Anyway I submit all what the asked for the same day. 24hours later they wrote me back and said they won't pay out because I violated their terms on bouns plays.
Here are those terms
The maximum individual wager permitted using an active bonus is $2.00 on any single pay-line on any slot game and a maximum single wager of $10.00 on any game, (Equivalent in all other currencies). Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from the session.
Now notice it say's session.
I then email the response of I would like to see the logs. And the sent over the logs from the first session and are denying me the logs from the consecutive sessions where it shows I withdrew the $5000. They have basically okie doked me since saying there's nothing they can do and the matter is closed. I have expressed the discrepancy in their terms and they simply cut me off.
I submitted a PAB and the casino refuses the arbitration.
Should I take this to a higher authority?
Any sort of feedback would be greatly appreciated. Thank you for taking the time to read my complaint.
Ian
So I deposit $60 for a 100 % match bonus with Miamiclubcasino without fully understanding bonus terms. I then proceed to place bets over the $10 limit unknowingly, I get my bank roll up to $1275 and cash out $1000 and wait for a day and a half to hear back on approval.
After the 36 hours or so I haven't gotten a email from them and decided I'm just going to redeposit the $1000 and play some more, I play for a few hours and get my bank roll up to around $2200-2500. I log out and go to bed.
The next day I start a new session and work my way up to $5000 I the proceed to withdraw $2500 to my card and $2500 in Bitcoin. 48 hours go buy and they tell me they don't have all proper thr documents, which is bullshit because I gotten paid out before by them. Anyway I submit all what the asked for the same day. 24hours later they wrote me back and said they won't pay out because I violated their terms on bouns plays.
Here are those terms
The maximum individual wager permitted using an active bonus is $2.00 on any single pay-line on any slot game and a maximum single wager of $10.00 on any game, (Equivalent in all other currencies). Players placing wagers using an active bonus in excess of this maximum will forfeit any winnings earned from the session.
Now notice it say's session.
I then email the response of I would like to see the logs. And the sent over the logs from the first session and are denying me the logs from the consecutive sessions where it shows I withdrew the $5000. They have basically okie doked me since saying there's nothing they can do and the matter is closed. I have expressed the discrepancy in their terms and they simply cut me off.
I submitted a PAB and the casino refuses the arbitration.
Should I take this to a higher authority?
Any sort of feedback would be greatly appreciated. Thank you for taking the time to read my complaint.
Ian
