Are you a Highroller? BEWARE of CASUMO

[Ntt261290]

it’s happening to me right now. Casumo is holing my withdrawal of $6000 since Feb 24.Just about 2 hours ago on that day I withdrawed $2000 everything was still fine. And then when I tried to do $6000 they asking me verified the account again which I’ve done it before. Now my vip manager wants me to hold my passport and smile. I did what she told me and I deposited another $2000 to play after I got the message saying that you account has been verified and the withdrawals has been approved. I waited for 2 days and money doesn’t show up then I contacted my VIP manager ( normally it takes only 24hours for me to receive the money ). She said now they want my SOW. I told them that I don’t work but I received money from my uncle for use. Well my family is wealthy then wth I have to work. And I told them that I received $20000 from my uncle on January. Which more than enough to cover the amount I has deposited on Casumo ( I deposited $9000 and I withdrawal $12000, I won money from them also). After 1-2 weeks I argued about showing my uncle ID and income then my uncle finally accepted me to show them. Their point is to make sure that $20000 is not dirty money and I understand what they have to do. So I proved them that $20000 came from my uncles bank account and directly to my bank account with transactions to make sure that amount matched in our bank. But it’s not stop there. Now they are asking me for bank statements of Dec,Jan,Feb. they reply my emails every 2 days not like before they do in couple hours. I’ve send in my last bank statement for them 3 times but they keep saying they don’t receive it. I even asked Casinomeister for help but it seem like it doesn’t work since they said Casumo can’t take my word for what I said I have $20000 from my uncle and I need to convince them to trust me lol , then why I’m here asking you for help. This is ridiculous when I proved them documents from our bank and they still said they can’t take my word for it. And I know my PDA will be cancel but That’s fine. This is not the help I expected from this site.

 

[ShadyFei]

it’s happening to me right now. Casumo is holing my withdrawal of $6000 since Feb 24.Just about 2 hours ago on that day I withdrawed $2000 everything was still fine. And then when I tried to do $6000 they asking me verified the account again which I’ve done it before. Now my vip manager wants me to hold my passport and smile. I did what she told me and I deposited another $2000 to play after I got the message saying that you account has been verified and the withdrawals has been approved. I waited for 2 days and money doesn’t show up then I contacted my VIP manager ( normally it takes only 24hours for me to receive the money ). She said now they want my SOW. I told them that I don’t work but I received money from my uncle for use. Well my family is wealthy then wth I have to work. And I told them that I received $20000 from my uncle on January. Which more than enough to cover the amount I has deposited on Casumo ( I deposited $9000 and I withdrawal $12000, I won money from them also). After 1-2 weeks I argued about showing my uncle ID and income then my uncle finally accepted me to show them. Their point is to make sure that $20000 is not dirty money and I understand what they have to do. So I proved them that $20000 came from my uncles bank account and directly to my bank account with transactions to make sure that amount matched in our bank. But it’s not stop there. Now they are asking me for bank statements of Dec,Jan,Feb. they reply my emails every 2 days not like before they do in couple hours. I’ve send in my last bank statement for them 3 times but they keep saying they don’t receive it. I even asked Casinomeister for help but it seem like it doesn’t work since they said Casumo can’t take my word for what I said I have $20000 from my uncle and I need to convince them to trust me lol , then why I’m here asking you for help. This is ridiculous when I proved them documents from our bank and they still said they can’t take my word for it. And I know my PDA will be cancel but That’s fine. This is not the help I expected from this site.

I am not an expert in this area but there are a lot of people here at CM that are.

Question for CM members: Can Casumo hold up his $6000 withdrawal? Even though they continued to allow him to deposit? That doesn't sit well. Shouldn't they return his money to him and close his account if they think he is a money launderer?

@CasumoLouis
@CasumoAndy
@CasumoAffiliates

 

[Kroffe]

I am not an expert in this area but there are a lot of people here at CM that are.

Question for CM members: Can Casumo hold up his $6000 withdrawal? Even though they continued to allow him to deposit? That doesn't sit well. Shouldn't they return his money to him and close his account if they think he is a money launderer?

@CasumoLouis
@CasumoAndy
@CasumoAffiliates

While you are getting your answers from them on this matter, could you perhaps squeeze me a glass of water from this?

 

[Davey86]

The bear wants water but I’m happy with just a couple hundred gbp

 

[Ntt261290]

I even get them what they want like my uncles ID , signed letter from him, bank statements and they still can’t take my word for it. Who’s stupid enough to do money laundry through BMO bank which is one of the biggest bank in Canada. After review my documents they can’t say anything about my $20000 now they start asking about my bank statements with every details and transactions. I feel like Casumo is working with CIA or MI6 and casino is just it’s cover.

 

[colinsunderland]

Don't know about there, but their T&C's in the UK state if you self exclude they have to pay you.

@Casinomeister did you get any further forward speaking to them about this? I think its totally wrong an accredited casino (or any casino for that matter) should be asking for third party information as regularly as Casumo are. I've never seen another casino do this, and if there are serious concerns about the source of funds then it should be passed over to the authorities to deal with rather than the casino insist on seeing other people's ID and suchlike before they pay you.

 

[Borgie]

Don't know about there, but their T&C's in the UK state if you self exclude they have to pay you.

@Casinomeister did you get any further forward speaking to them about this? I think its totally wrong an accredited casino (or any casino for that matter) should be asking for third party information as regularly as Casumo are. I've never seen another casino do this, and if there are serious concerns about the source of funds then it should be passed over to the authorities to deal with rather than the casino insist on seeing other people's ID and suchlike before they pay you.

I agree ... you do wonder what they really want all this info for . It seems so shady

Plus even when they get given what they have asked for they then they want more. Something so not right here.

 

[Ntt261290]

I agree ... you do wonder what they really want all this info for . It seems so shady

Plus even when they get given what they have asked for they then they want more. Something so not right here.

They don’t want to pay the money and they spinning players around with documents. Some players can not get what they want. But for me I get everything they have asked for. And now for the lastest documents I emailed them 3 times they replied every. 2 days just to tell me they couldn’t receive it. Funny thing is everytime they have a different person and they all want different documents. And the whole point at first was just to find out where $20000 come from !!!!

 

[samdog21]

This casino has to definitely go to the pit iam Canadian and when I hear all this shit going on close account, support says we keep your information for 6 years. Never seen anything like that. Can't say they will be in business long, but they advertise like crazy on Facebook.

 

[dionysus]

but they advertise like crazy on Facebook.

yup

 

[Hitmebaby1moretime]

Sorry to hear that. Must suck to be treated so well then dropped like a bomb *shivers*