it’s happening to me right now. Casumo is holing my withdrawal of $6000 since Feb 24.Just about 2 hours ago on that day I withdrawed $2000 everything was still fine. And then when I tried to do $6000 they asking me verified the account again which I’ve done it before. Now my vip manager wants me to hold my passport and smile. I did what she told me and I deposited another $2000 to play after I got the message saying that you account has been verified and the withdrawals has been approved. I waited for 2 days and money doesn’t show up then I contacted my VIP manager ( normally it takes only 24hours for me to receive the money ). She said now they want my SOW. I told them that I don’t work but I received money from my uncle for use. Well my family is wealthy then wth I have to work. And I told them that I received $20000 from my uncle on January. Which more than enough to cover the amount I has deposited on Casumo ( I deposited $9000 and I withdrawal $12000, I won money from them also). After 1-2 weeks I argued about showing my uncle ID and income then my uncle finally accepted me to show them. Their point is to make sure that $20000 is not dirty money and I understand what they have to do. So I proved them that $20000 came from my uncles bank account and directly to my bank account with transactions to make sure that amount matched in our bank. But it’s not stop there. Now they are asking me for bank statements of Dec,Jan,Feb. they reply my emails every 2 days not like before they do in couple hours. I’ve send in my last bank statement for them 3 times but they keep saying they don’t receive it. I even asked Casinomeister for help but it seem like it doesn’t work since they said Casumo can’t take my word for what I said I have $20000 from my uncle and I need to convince them to trust me lol , then why I’m here asking you for help. This is ridiculous when I proved them documents from our bank and they still said they can’t take my word for it. And I know my PDA will be cancel but That’s fine. This is not the help I expected from this site.