... Malta is a Mickey Mouse country in terms of enforcing any laws, yet alone licensing rules. ...
Now, you may know these poker nights and poker buddies and it may well all be above board and legit, but from an AML perspective, it raises many red flags, and they are (probably) well within their rights to ask for information on the people you got the money from.
Invasive - yes
Sadly necessary in today's climes... yes
Just a quick update... I am 98,2% sure that the reason for Casumos actions are due to 'Problem Gambling' and not money laundering (or anything else related to money laundering). Just to put that to rest.
I have clearly shown signs of being a problem gambler the past months and I think they took a very good look at my account and the SOW I did back in early 2018, and they saw that the SOW should not have been passed. I took a look at it now, and it did not justify my play back then; A paycheck for a smaller amount + a printscreen of a medium win from an other casino. And it came after I had deposited around €400k.
My guess now is that they have somewhat realized that they have failed their obligations to "stop" and notice problem gambling, and the SOW from earlie 2018 should not have passed, and therefor they slapped me with an impossible SOW now to get rid of me (and make som quick extra bucks on the way).
I also got a new VIP manager in 2019. What happend to my old VIP manager (which I liked very well) Casumo would not say.
The past days I have been sent promotions and text messages from Casumo to have me to deposit. Knowing that my account is locked for withdrawals made me mad, so I sent my VIP manager a quick message last night:
"Dear XXXX, please stop sending me SMS's with bonuses and promotions... we both know I'll not deposit at Casumo again. You should not send stuff like that to a "problem gambler"..."
Today I woke up with an email from Casumo. Title: Your Account is now permanently closed.
The email had a huge waving hand in it at the top, lol. Further the email had a bunch of information where to contact if I have problems with gambling.
That my account is closed does not matter at all. I know I have settings in my account to control if I want to recieve promotions or not, so I had it coming after sending that email.
My VIP manager has stopped answering my emails.
Note: Casumo was fined £5.85m in late 2018 for not noticing problem gambling.
I did that a few days ago:I would send them a subject access request, see what the notes on your accounts actually relate to.
How do you think that to be the case? Ask what it is for, yes, ask for ID from the customer relating to third parties? How can they possibly have consent to process the data when they haven't actually spoken to, or contacted, the data subject?
Yes but not ask for copies of their ID. Thats quite different to 'what is this payment for'I'm no expert, but I would say they absolutely have the right to ask who the people are you got your money from. Just like i would expect that they would have every right to check to see if your employer actually existed.
Unless someone here actually knows AML rules and can comment though, we are pissing in the wind a bit ..
I agree its massively crap... but they would rather lose 1 customer than be fined millions I'm sure.
And exactly this is (was) the primary issue with this whole shitty case...Lets not forget, they are that concerned about the source of funds, be it RG or AML, they still allowed him to deposit. So if he was a problem gambler - happy to take the money. If he was a criminal - happy to take the money. If he wins, can't get paid. Sorry but thats dodgy as f**k.
And exactly this is (was) the primary issue with this whole shitty case...
Happy for me to deposit while a serious SOW are under build up, but locking withdrawals.... and then locking the account and take the money left in it - knowing very well it is impossible for me to complete the SOW.
IF this case turns out to be money laundering or problem gambling... Casumo has failed hard either way, and I think they know that.
Over €700.000 has already been deposited.
But if they think Luckylobo is laundering money and is part of a criminal network its not their job to investigate. They aren't the police or any other authority. They are just a company.
Im surely no expert, but I just can't imagine that sending third party information to a company in another country is legal under any circumstances.
It might be irrelevant, but I'll be totally clear with you: I have not been laundering money at Casumo. Every single cent has been taxed.
I am positive this is due to signs of problem gambling and a somewhat failed SOW back in 2018.
I guess my VIP account has gone under the radar for some time.
If I was laundering money I would not have done it this way
I'll promise you we'll get the answers. Might take some time, but we'll get them.
I've always liked ghostbusters, so I definitely be dressed up as ghostbustersFor the record and I dont think you personally meant me but i dont think you have been money laundering. If you had I dont think you would be dicsussing it in a forum. I like to think you would be on the run somewhere in a disguise like groucho marx