any news on the indio casino ?

jpm

Dormant account
Joined
Mar 29, 2002
Unreal! Be sure you decline the 'generous' 10% bonus offer. It would probably lock you into even more wagering requirements before you'd get your money!

Dirk Diggler said:
Just received this from Jeff Hurley at Futurebet:

Steve,

I apologize for your experience with Indio Gaming. Unfortunately, Indio Gaming will not be operating Futurebet software any longer. Any of Indio's pending withdrawals will now be taken over by www.sportbookusa.com. Please go to www.sportsbookusa.com and create an account, once this is done, email me your username and I will transfer your account balance to your new account. However, in order to make a withdrawal you must wager your balance 10x. Example, if your balance was $100 you must wager $1000. This can be wagered in the sportsbook or any casino game. I understand this is frustrating for you and would like to give you an additional 10% bonus on your balance transferred. If you have any problems please contact me immediately.

Thanks,
Jeff


Considering they owe me $989 this isn't particularly appealing - anyone else had anything different?
 

Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
Looks like I'm going to have to go for it - I usually play big stakes ($40 a hand BJ base) but I'm tempted to just play minimum states until I've met the wagering (anyone got a robot that can play Futurebet software? :D ). At least with the 10% bonus the advantage is still slightly in my favour.

The one thing I'm really worried about is that they will be able to rig my account, if so what a complete waste of time all the chasing etc has been.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
This really is nonsense - Futurebet are trying to cut their losses by players abandoning their claims due to the hassle and delay factor, and then trying to nail the tenacious players by introducing this BS x10 WT on money they are owed. It is positively immoral imo.

I spoke to a guy at Indio Casino this morning and he says that the ball is squarely in Futurebet's court. Indio and FB had a project to introduce download games to Indio, and Indio gave them a substantial sum of money to effect this in May last year. The project turned out to be something of a nightmare and the Indio guys decided it would be a better option to take their money and go to a real download provider. They have done this and are to relaunch next month - he would not tell me what software, but it is not IGS!

There was eventually an agreement between Indio and Jeff Hurley of Futurebet that the latter and Player Support would look after Indio owed players instead of paying back the money. That was some time ago, and yet this farce has dragged on.

Now we have FB trying to get players to register at another of their sites and still be expected to undergo a x10 WT just to get the money they were owed in the first place.

Even by online gambling standards this beggars the imagination.
 

Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
I agree - it's a complete and utter joke.

I didn't really want to go for it but after emailing Bryan he said it was probably the best I was going to get :(

I've opened the sportsbook account now so I'll let you know how I get on - would be great to make some extra after the wagering, but I doubt it's going to happen somehow.
 

Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
Well these thieving b*stards have got what they wanted - everything gone in $3.5K of wagering.

I got a total of zero blackjack's to dealers six (including 3 in a row!!!!). A ten game or so losing streak didn't help things as well.

That's the last time I ever go anywhere near Futurebet software and I'll advise anywhere I can find not to play there.

This is the first time I've properly been scammed by an online casino - it's not nice I can tell you.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
From what I am seeing here and elsewhere that is good advice. Futurebet and IGS are building up a dismal record of failure and deceit, and clearly do not treat their players fairly.
 

Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
Just to let people know Jeff at Futurebet gave an additional $200 bonus which I managed to turn into $300 and I've now been paid back to Neteller.

I know it doesn't make up for what went on before but it's better than nothing.
 

doc4978

Dormant account
Joined
Jan 11, 2004
I took up Jeff's offer in order to get the 501 dollars that Indio owed me...I have manged to turn it into 580 dollars..great news except guess what?..the cashin hasn't even been processed yet despite me sending in 3 pieces of ID (funny how they don't ask for this when you deposit money)...I have a strong suspicion they will delay as long as possible..I am sick to death of online casinos..play poker..much better.

To be fair, I receiced a polite response from player support but I made the cashin over 2 weeks ago...disgraceful

How dare they offer to give money owed to ME into ANOTHER casino and then slap wagering requiremets on it (which I have met )..then they still try and delay the cashin...pathetic
 

Dirk Diggler

Dormant account
Joined
Mar 21, 2004
Location
UK
Complete and utter joke - I think we can all take Bryan's comments in his newsletter about Futurebet sorting themselves out with a pinch of salt.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
This is the sort of thing that justifies our Casino Cautions damning Futurebet on this Indio issue, which had them criticising us to sites that carry our news column. They claimed we were "slandering" them despite the truth in several documented cases in our possession.

IMO if Futurebet were the stand-up, professional outfit they claim to be, the Indio players would have been cared for faster and in a better fashion than giving them a bonus and subjecting them to further WT requirements at another site just to get the money they are owed back.

To add further delays to the process like this is unconscionable, and makes it harder for everyone to accept FB's assurances that they are going to do the right thing going forward.

Everyone should have an opportunity to sort stuff out in a polite and efficient manner, and I think the Meister is right to give FB a chance to do things right. Hopefully they will be concerned enough by recent events to follow this thread, and this complaint will receive prompt attention.
 

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