AlwaysVegas casino

[KasinoKing]

Well I hate to create unnecessary tension and I probably could understand that they might have some difficulties. Im still trying to find ways to contact them.

As per my last post, I am still pursuing this for both you and rjb with my contact.
We need to give them a little more time to respond, but I assure you this will not be forgotten about.

KK

 

[rjb]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or
blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged
in such a way, and therefore we chose to exercise our right to suspend a
player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was
returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

 

[KasinoKing]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged in such a way, and therefore we chose to exercise our right to suspend a player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

That is total BULLSHIT!

What they have written there is that it was a mistake that you were flagged as a bonus abuser and so they are confiscating your winnings!

What the rep told me is that is was a mistake to have offered you the bonus in the first place because you were flagged as an "abuser" on the Rival system.
Their mistake, not yours.
IMO once the bonus was offered and accepted by the player, the casino MUST pay out unless the player has broken any specific T&Cs.

Time to Pitch A Bitch. (Please read & comply with the FAQs).
I have e-mails from the rep which I would be happy to forward to Max or Bryan if required.

KK

 

[Marie2473]

I do understand that they bonusban people, rival are experts at that, BUT they should not let u play and then IF u win void your winnings. i am sure that if u would have lost they would have not banned you or refunded your deposit.
For me this is a PAB case... (even though I am sure KK is doing his best to have it solved!)
Good that people get to know about these ugly methods though!

 

[rjb]

It seems to me that there are hundreds if not thousands of people that are bonus banned at alot of the rival casinos.I am wondering how many people this actually happened to besides me and gambblex at AlwaysVegas.I also think that there was alot of people that deposited and claimed the bonus and lost.If they were bonus banned at some of the other rival casinos then shouldn't they recieve their deposits back?

 

[chuchu59]

If you had taken a bonus once you make your first spin the deal is done and there is no reneging on that. Try telling the casino that you claimed a bonus by mistake after that and they will probably ask you to fxxx off.

The next time someone plays, even without a bonus, they can say that the player is on a blacklist or from some unwanted jurisdiction and void your winnings because of that. We simply cant let the casinos use this BS against us. Initiate a PAB right now.

 

[rjb]

Thank you KK and Chuchu im going to read up on the PAB right now.

 

[rjb]

Before I PAB i just wanted to find out if KasinoKing recieved a final response from rival regarding the matter.

 

[KasinoKing]

Before I PAB i just wanted to find out if KasinoKing recieved a final response from rival regarding the matter.

Not from Rival direct - only from the casino's affiliate manager.
His latest e-mail yesterday seemed pretty final to me, hence my suggestion you start your PAB.
I did answer his mail (at 2:05pm yesterday) with one final plea to see sense - but so far he has not replied.

So it's up to you (I know you only get one PAB at a non-accredited casino); you can wait to see if he replies again if you want to.
Personally I hope you or gamblex DO submit a PAB, as I'm hoping it will be a wake up call for the casino and make them see they can't behave like this.

KK

 

[chuchu59]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or
blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged
in such a way, and therefore we chose to exercise our right to suspend a
player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was
returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

I feel uncomfortable with all this BS. As most of us realise there is a central list or database as one calls it and the earlier Rivals (Pantasia, Cocoa etc.) with the exception of Slotocash used it to bonus ban some players that were on the list. When some of the newer Rivals came along, they thought that they did not necessarily have to follow the list and so they made the discretion to offer bonuses (including ND bonuses) to new players.

Now if AlwaysVegas had decided on pursuing a policy of bonus-banning new players found in the database, then it folows that rjb will have the following message in the cashier "No Promotions available'. If not, they had all along intended to offer promos to him unless they can prove that rjb had disguised himself as another person to get around the bonus-ban thing.

For the records, I am bonus-banned at Pantasia, Cocoa and a couple of the older Rivals up till this very day but none of the new Rivals including Always Vegas bonus ban me. Heck, I was also able to get the $27 free chip from Always Vegas but lost.

If this turns out to be a predent case, I am worried many other Rivals will follow suit confiscate winnings illegitimately using every trick in the book. They also had to cheek to say your grievance had been settled because they returned your deposit to you. WTF! Should you send them a letter of gratitude. So now, once you deposit with them it's a case of heads I win and tails you dont lose because your deposit is returned.

 

[rjb]

The thing that makes me so mad about all this is that i am an honest person.I would never try and scam a casino by multi accounting.I have pretty much been offered promotions at about 75% of all the new rivals that have opened.It almost seems like thier so called promotions glitch was just a tactic they used so they dont have to payout alot of the winners.

 

[Tengil]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or
blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged
in such a way, and therefore we chose to exercise our right to suspend a
player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was
returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

Sounds like someone from the former Oliver Curran casinos opened up a Rival clipjoint. First time (?) a Rival casino confiscates winnings on bogus reasons.

AlwaysVegas, probably mean that you should always play in Las Vegas if you want to get paid.

 

[AlwaysVegasDave]

Always Vegas

Hi to all,

I'm Dave from Always Vegas Casino and I am here for any comment, feedback, complaint or anything that you have in mind.

AFAIK, all players issues were resolved and everyone is satisfied.

If that is not the case, please contact me here (PM) and I will take care of it ASAP.

Regards,

Dave.

 

[rjb]

I was not satisfied at all

 

[BingoT]

Hi to all,
I'm Dave from Always Vegas Casino and I am here for any comment, feedback, complaint or anything that you have in mind.
AFAIK, all players issues were resolved and everyone is satisfied.
If that is not the case, please contact me here (PM) and I will take care of it ASAP.
Regards,
Dave.

Hey Dave Welcome to CM's forum.
It's great to see Reps step in to help in any matters players may have with Always Vegas.
Thank You
~T~

 

[AlwaysVegasDave]

Thanks ~T~.

rjb- may i have your always vegas account name?

Regards

Dave.

 

[rjb]

Always Vegas Dave resolved my issue.i am able to withdrawl my winnings now thankyou

 

[AlwaysVegasDave]

Just an update:

rjb sent me his user name and the money missing has now been placed back in the players account and he is welcome to withdraw it at his will.

The issue caused by an error of the Rival system, we now took responsibility and decided to pay the player and not blame him on mistakes he didn't cause.

Regards,

Dave.

 

[KasinoKing]

The issue caused by an error of the Rival system, we now took responsibility and decided to pay the player and not blame him on mistakes he didn't cause.

Regards,
Dave.

Much appreciated, if far, far too late.
I was pushing this argument very heavily with Sam back in early July and he refused to budge.
I'm glad you have finally reached the correct decision.

I hope the Always Vegas have learned from this issue and will be more reasonable toward their players going forward.

KK

 

[BingoT]

rjb sent me his user name and the money missing has now been placed back in the players account and he is welcome to withdraw it at his will.

This is a great start for you Dave in rjb matters.
Thanks
Good Luck to you rjb & enjoy & don't spend it all in one place.
Go buy something for your rewards.
~T~

 

[AlwaysVegasDave]

KK - Always Vegas are a new brand and mistakes can occur - as long as we handled the issues fairly at the end i believe we deserve another chance.

I also want to thank TheGamblingGuru on the assistance with this case behind the scenes.

Regards,

Dave.

 

[dcpam39]

I also want to thank TheGamblingGuru on the assistance with this case behind the scenes.

Regards,

Dave.

Off-Topic
I miss Robwin, i will be glad when his cooling off period is over,
Pam

 

[takethemoney]

Off-Topic
I miss Robwin, i will be glad when his cooling off period is over,
Pam

I believe the time has passed, but he just chooses not to post here.

 

[RedAndi]

Off-Topic
I miss Robwin, i will be glad when his cooling off period is over,
Pam

Me too.

 

[skywalker]

THERE IS SOMETHING DEFINITELY WRONG AT SOME RIVAL CASINOS

I think a couple of Rival Casinos such as Paradise8, Davincis Gold, Dendra and probably a few others need to be put on the do not deposit list. I also have noticed a few of the ones I mention and some more are on the rogue list at other casino forums...I really think they need looking into.