AlwaysVegas casino

[rjb]

I just wanted to let everyone know that Always Vegas casino will not pay you if you win.I signed up there and claimed the 200 percent bonus.I finished the 30x playthrough playing just slots and requested a withdrawl.The next day i went to log in and it said account locked contact support.A week later i get an email from them saying my withdrawl was denied and i can withdrawl my original deposit.I have played on rival casinos for a couple years now and have never had something like this happen.

 

[weplant]

Thats terrible. Did they give you a reason for denying it??

 

[rjb]

It said we would like to inform you that your withdrawl has been denied and your initial deposit has been credited to your account.They wont give me a reason why.In my couple years of playing at rival casinos i have never had one do this.

 

[rjb]

I think the reason why they denied my withdrawl is because i cashed out shortly after i completed the playthrough.This is definetly a rogue casino.

 

[weplant]

I think the reason why they denied my withdrawl is because i cashed out shortly after i completed the playthrough.This is definetly a rogue casino.

I can't beleive they can do that!!! Have you tried calling them to get a specific reason...thanks for the heads up. Will stay away from them...

 

[KasinoKing]

I think the reason why they denied my withdrawl is because i cashed out shortly after i completed the playthrough.This is definetly a rogue casino.

Can you please tell us which games exactly you played between your deposit & your withdrawal?
e.g. Card games, Craps, Slots, Roulette, Video Poker, etc...

Thanks,
KK

 

[winbig]

Can you please tell us which games exactly you played between your deposit & your withdrawal?
e.g. Card games, Craps, Slots, Roulette, Video Poker, etc...

Thanks,
KK

Since you're gettin up there in years....I'll get you some reading glasses for your next birthday.

I finished the 30x playthrough playing just slots and requested a withdrawl.

 

[rjb]

The only 3 games that i played were heavyweight gold,spygame and best of luck slots.no other types of games just those 3 slots

 

[KasinoKing]

A few minutes ago I sent messages to two different reps from this casino.
I'll let you know if/when I get a reply.

KK

 

[rjb]

thankyou

 

[KasinoKing]

Minor update;
I got a reply, but was not happy about it, so I have asked for further information.
There is now only 1 rep as the other one is no longer with the casino.
If I can't get a satisfactory answer for you, you may need to PAB with CM, in which case I would be happy to send him the e-mail I just got from the casino.

KK

 

[Smurf2502]

Hi all,

Sorry for hijacking this thread, but I think this could be useful information. I'm a long time lurker here,but this is my first post... so hello all

I play at a lot of casino's, mostly Rival and MG, never had any problems. Until today that is I've had a similair experience with this casino today:

Took the 200% match bonus today (deposit 250, bonus 500), made playthrough, played a little more afterwards (all play ONLY on slots and I-slots). Ended up making a withdrawal request of € 2000 (max withdrawal per 24 hour period). Played some more with about € 1000 I had left in my account and got my balance up to a little more than € 2.500. So the casino owes me about € 4.500 in total.

I send them an email with my documents (before they asked for it) and I asked a couple of questions, but haven't received an answer yet. This afternoon I tried to log in and my account was also locked.... I got this e-mail:

> Dear Marcel,
>
> Rival Platform had a technical glitch and we are reviewing the last day`s activity and processing requests. Please stand by until we can give you a definite answer.
>
> We`ll be happy to serve you 24/7.

My advice would be to avoid this casino, at least for now. I'll keep trying to contact the casino to find out what is going on, I'll be happy to keep you guys posted if that would be appreciated.

Kind regards,
Marcel

 

[rjb]

thankyou kasinoking for looking into it

 

[eu_lowroller]

for me this casino should be also on the "don't deposit there" list, because i' got bonus banned, before i could ever make any deposit and this never happens to me before, because on all another rival casinos i got at least the welcome bonus, but here is only "no promotions available" and the chat support really sucks and is incompetent, like we all know!

 

[rjb]

Good thing you didnt deposit on there eu_lowroller because they would not of paid you if you won.

 

[eu_lowroller]

i got now this stupid mail:

"Regrettably, a number of factors have led to our automated security system flagging your account as bonus ineligible.

I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.

You may still play for Fun or for Real without promotions. Continuous play can result in your account becoming eligible for promotions again.

Sincerely,

Always Vegas Customer Support"

 

[winbig]

You should send them this in reply:

Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...

Why is it such a big secret about why a player is bonus banned?

 

[rjb]

I think that anyone that has deposited at AlwaysVegas but did not cashout should get a full refund of there deposit.

 

[rjb]

I just wanted to update the situation.AlwaysVegas only refunded back my deposit to my ewallet.They would never give me an explanation why they locked my account and voided my winnings.I just hope that enough people will read this so it doesn't happen to anybody else.

 

[Nate]

I just wanted to update the situation.AlwaysVegas only refunded back my deposit to my ewallet.They would never give me an explanation why they locked my account and voided my winnings.I just hope that enough people will read this so it doesn't happen to anybody else.

Thats not good

 

[KasinoKing]

I just wanted to update the situation.AlwaysVegas only refunded back my deposit to my ewallet.They would never give me an explanation why they locked my account and voided my winnings.I just hope that enough people will read this so it doesn't happen to anybody else.

I'm still trying to get a definitive reply from my contact - I can't say how long it may take.
All I can say is that you and gamblex appear to be on the Rival global list of bonus-banned players and so should probably not been offered the SUB at AV in the first place.
Can I ask; how much in winnings are we talking about here?

KK

 

[rjb]

I deposited around $50 cashed out $400.

 

[rjb]

I still recieve bonuses at some of the rival casinos.When i downloaded and signed up for AlwaysVegas there were bonuses in my promotion window.If the casino made a mistake and didn't want us to recieve bonuses they should at least pay us our winnings.Then bonus ban us if thay want to.I think that would be only right.I am sure if we deposited claimed a bonus and lost they would not refund our money if we were supposed to be not bonus eligable.

 

[KasinoKing]

When i downloaded and signed up for AlwaysVegas there were bonuses in my promotion window. If the casino made a mistake and didn't want us to recieve bonuses they should at least pay us our winnings. Then bonus ban us if they want to.

That is EXACTLY the argument I have been putting to the rep.
Currently he says he is waiting for a final answer from Rival - and they are notoriously slow at replying to issues like these.
We'll just have to be patient a little longer, but I still think a PAB could be a possibility here...

KK

 

[gambblex]

I was bonus banned instantly everywhere since Sep'09. But a litte later when new Rivals (Dendera,Tropica and so on) arrived,I was then offered a huge bunch of bonuses every day.At Dendera I cashed out decent amounts without being asked for any docs and bonuses still were offered.But after some time they stopped. Latest deposit with bonus and cashout-from SupremePlay.So I'm not totally banned.

Bonus ineligible? NP,but even after I flushed WD I still had bonus offers at AV cashier.

Well I hate to create unnecessary tension and I probably could understand that they might have some difficulties.Im still trying to find ways to contact them.

 

[KasinoKing]

Well I hate to create unnecessary tension and I probably could understand that they might have some difficulties. Im still trying to find ways to contact them.

As per my last post, I am still pursuing this for both you and rjb with my contact.
We need to give them a little more time to respond, but I assure you this will not be forgotten about.

KK

 

[rjb]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or
blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged
in such a way, and therefore we chose to exercise our right to suspend a
player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was
returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

 

[KasinoKing]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged in such a way, and therefore we chose to exercise our right to suspend a player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

That is total BULLSHIT!

What they have written there is that it was a mistake that you were flagged as a bonus abuser and so they are confiscating your winnings!

What the rep told me is that is was a mistake to have offered you the bonus in the first place because you were flagged as an "abuser" on the Rival system.
Their mistake, not yours.
IMO once the bonus was offered and accepted by the player, the casino MUST pay out unless the player has broken any specific T&Cs.

Time to Pitch A Bitch. (Please read & comply with the FAQs).
I have e-mails from the rep which I would be happy to forward to Max or Bryan if required.

KK

 

[Marie2473]

I do understand that they bonusban people, rival are experts at that, BUT they should not let u play and then IF u win void your winnings. i am sure that if u would have lost they would have not banned you or refunded your deposit.
For me this is a PAB case... (even though I am sure KK is doing his best to have it solved!)
Good that people get to know about these ugly methods though!

 

[rjb]

It seems to me that there are hundreds if not thousands of people that are bonus banned at alot of the rival casinos.I am wondering how many people this actually happened to besides me and gambblex at AlwaysVegas.I also think that there was alot of people that deposited and claimed the bonus and lost.If they were bonus banned at some of the other rival casinos then shouldn't they recieve their deposits back?

 

[chuchu59]

If you had taken a bonus once you make your first spin the deal is done and there is no reneging on that. Try telling the casino that you claimed a bonus by mistake after that and they will probably ask you to fxxx off.

The next time someone plays, even without a bonus, they can say that the player is on a blacklist or from some unwanted jurisdiction and void your winnings because of that. We simply cant let the casinos use this BS against us. Initiate a PAB right now.

 

[rjb]

Thank you KK and Chuchu im going to read up on the PAB right now.

 

[rjb]

Before I PAB i just wanted to find out if KasinoKing recieved a final response from rival regarding the matter.

 

[KasinoKing]

Before I PAB i just wanted to find out if KasinoKing recieved a final response from rival regarding the matter.

Not from Rival direct - only from the casino's affiliate manager.
His latest e-mail yesterday seemed pretty final to me, hence my suggestion you start your PAB.
I did answer his mail (at 2:05pm yesterday) with one final plea to see sense - but so far he has not replied.

So it's up to you (I know you only get one PAB at a non-accredited casino); you can wait to see if he replies again if you want to.
Personally I hope you or gamblex DO submit a PAB, as I'm hoping it will be a wake up call for the casino and make them see they can't behave like this.

KK

 

[chuchu59]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or
blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged
in such a way, and therefore we chose to exercise our right to suspend a
player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was
returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

I feel uncomfortable with all this BS. As most of us realise there is a central list or database as one calls it and the earlier Rivals (Pantasia, Cocoa etc.) with the exception of Slotocash used it to bonus ban some players that were on the list. When some of the newer Rivals came along, they thought that they did not necessarily have to follow the list and so they made the discretion to offer bonuses (including ND bonuses) to new players.

Now if AlwaysVegas had decided on pursuing a policy of bonus-banning new players found in the database, then it folows that rjb will have the following message in the cashier "No Promotions available'. If not, they had all along intended to offer promos to him unless they can prove that rjb had disguised himself as another person to get around the bonus-ban thing.

For the records, I am bonus-banned at Pantasia, Cocoa and a couple of the older Rivals up till this very day but none of the new Rivals including Always Vegas bonus ban me. Heck, I was also able to get the $27 free chip from Always Vegas but lost.

If this turns out to be a predent case, I am worried many other Rivals will follow suit confiscate winnings illegitimately using every trick in the book. They also had to cheek to say your grievance had been settled because they returned your deposit to you. WTF! Should you send them a letter of gratitude. So now, once you deposit with them it's a case of heads I win and tails you dont lose because your deposit is returned.

 

[rjb]

The thing that makes me so mad about all this is that i am an honest person.I would never try and scam a casino by multi accounting.I have pretty much been offered promotions at about 75% of all the new rivals that have opened.It almost seems like thier so called promotions glitch was just a tactic they used so they dont have to payout alot of the winners.

 

[Tengil]

This is an email I received from AlwaysVegas.com

As part of our policy we do not accept members who were suspended or
blocked from receiving bonuses at other Rival powered casinos.
Due to a technical issue your account showed that you have been flagged
in such a way, and therefore we chose to exercise our right to suspend a
player’s account, as stated in the Terms of Use.
We apologize for the inconvenience, however, since your deposit was
returned in full, we believe that your grievance has been settled.
Best regards,
Customer Support
AlwaysVegas.com

Sounds like someone from the former Oliver Curran casinos opened up a Rival clipjoint. First time (?) a Rival casino confiscates winnings on bogus reasons.

AlwaysVegas, probably mean that you should always play in Las Vegas if you want to get paid.

 

[AlwaysVegasDave]

Always Vegas

Hi to all,

I'm Dave from Always Vegas Casino and I am here for any comment, feedback, complaint or anything that you have in mind.

AFAIK, all players issues were resolved and everyone is satisfied.

If that is not the case, please contact me here (PM) and I will take care of it ASAP.

Regards,

Dave.

 

[rjb]

I was not satisfied at all

 

[BingoT]

Hi to all,
I'm Dave from Always Vegas Casino and I am here for any comment, feedback, complaint or anything that you have in mind.
AFAIK, all players issues were resolved and everyone is satisfied.
If that is not the case, please contact me here (PM) and I will take care of it ASAP.
Regards,
Dave.

Hey Dave Welcome to CM's forum.
It's great to see Reps step in to help in any matters players may have with Always Vegas.
Thank You
~T~

 

[AlwaysVegasDave]

Thanks ~T~.

rjb- may i have your always vegas account name?

Regards

Dave.

 

[rjb]

Always Vegas Dave resolved my issue.i am able to withdrawl my winnings now thankyou

 

[AlwaysVegasDave]

Just an update:

rjb sent me his user name and the money missing has now been placed back in the players account and he is welcome to withdraw it at his will.

The issue caused by an error of the Rival system, we now took responsibility and decided to pay the player and not blame him on mistakes he didn't cause.

Regards,

Dave.

 

[KasinoKing]

The issue caused by an error of the Rival system, we now took responsibility and decided to pay the player and not blame him on mistakes he didn't cause.

Regards,
Dave.

Much appreciated, if far, far too late.
I was pushing this argument very heavily with Sam back in early July and he refused to budge.
I'm glad you have finally reached the correct decision.

I hope the Always Vegas have learned from this issue and will be more reasonable toward their players going forward.

KK

 

[BingoT]

rjb sent me his user name and the money missing has now been placed back in the players account and he is welcome to withdraw it at his will.

This is a great start for you Dave in rjb matters.
Thanks
Good Luck to you rjb & enjoy & don't spend it all in one place.
Go buy something for your rewards.
~T~

 

[AlwaysVegasDave]

KK - Always Vegas are a new brand and mistakes can occur - as long as we handled the issues fairly at the end i believe we deserve another chance.

I also want to thank TheGamblingGuru on the assistance with this case behind the scenes.

Regards,

Dave.

 

[dcpam39]

I also want to thank TheGamblingGuru on the assistance with this case behind the scenes.

Regards,

Dave.

Off-Topic
I miss Robwin, i will be glad when his cooling off period is over,
Pam

 

[takethemoney]

Off-Topic
I miss Robwin, i will be glad when his cooling off period is over,
Pam

I believe the time has passed, but he just chooses not to post here.

 

[RedAndi]

Off-Topic
I miss Robwin, i will be glad when his cooling off period is over,
Pam

Me too.

 

[skywalker]

THERE IS SOMETHING DEFINITELY WRONG AT SOME RIVAL CASINOS

I think a couple of Rival Casinos such as Paradise8, Davincis Gold, Dendra and probably a few others need to be put on the do not deposit list. I also have noticed a few of the ones I mention and some more are on the rogue list at other casino forums...I really think they need looking into.