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AlwaysVegas casino

Discussion in 'Online Casinos' started by rjb, Jul 6, 2010.

    Jul 6, 2010
  1. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    I just wanted to let everyone know that Always Vegas casino will not pay you if you win.I signed up there and claimed the 200 percent bonus.I finished the 30x playthrough playing just slots and requested a withdrawl.The next day i went to log in and it said account locked contact support.A week later i get an email from them saying my withdrawl was denied and i can withdrawl my original deposit.I have played on rival casinos for a couple years now and have never had something like this happen.
     
  2. Jul 6, 2010
  3. weplant

    weplant Meister Member

    Occupation:
    own nursery
    Location:
    napa, ca
    Thats terrible. Did they give you a reason for denying it??:(
     
  4. Jul 6, 2010
  5. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    It said we would like to inform you that your withdrawl has been denied and your initial deposit has been credited to your account.They wont give me a reason why.In my couple years of playing at rival casinos i have never had one do this.
     
  6. Jul 6, 2010
  7. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    I think the reason why they denied my withdrawl is because i cashed out shortly after i completed the playthrough.This is definetly a rogue casino.
     
  8. Jul 6, 2010
  9. weplant

    weplant Meister Member

    Occupation:
    own nursery
    Location:
    napa, ca
    I can't beleive they can do that!!! Have you tried calling them to get a specific reason...thanks for the heads up. Will stay away from them...
     
  10. Jul 6, 2010
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Can you please tell us which games exactly you played between your deposit & your withdrawal?
    e.g. Card games, Craps, Slots, Roulette, Video Poker, etc...

    Thanks,
    KK
     
  12. Jul 6, 2010
  13. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Since you're gettin up there in years....I'll get you some reading glasses for your next birthday. :D

     
    1 person likes this.
  14. Jul 7, 2010
  15. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    The only 3 games that i played were heavyweight gold,spygame and best of luck slots.no other types of games just those 3 slots
     
    1 person likes this.
  16. Jul 7, 2010
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    A few minutes ago I sent messages to two different reps from this casino.
    I'll let you know if/when I get a reply.

    KK
     
  18. Jul 7, 2010
  19. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    thankyou
     
  20. Jul 7, 2010
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Minor update;
    I got a reply, but was not happy about it, so I have asked for further information.
    There is now only 1 rep as the other one is no longer with the casino.
    If I can't get a satisfactory answer for you, you may need to PAB with CM, in which case I would be happy to send him the e-mail I just got from the casino.

    KK
     
    1 person likes this.
  22. Jul 7, 2010
  23. Smurf2502

    Smurf2502 Dormant account

    Occupation:
    Accountant
    Location:
    The Netherlands
    Hi all,

    Sorry for hijacking this thread, but I think this could be useful information. I'm a long time lurker here,but this is my first post... so hello all :D

    I play at a lot of casino's, mostly Rival and MG, never had any problems. Until today that is :( I've had a similair experience with this casino today:

    Took the 200% match bonus today (deposit 250, bonus 500), made playthrough, played a little more afterwards (all play ONLY on slots and I-slots). Ended up making a withdrawal request of € 2000 (max withdrawal per 24 hour period). Played some more with about € 1000 I had left in my account and got my balance up to a little more than € 2.500. So the casino owes me about € 4.500 in total.

    I send them an email with my documents (before they asked for it) and I asked a couple of questions, but haven't received an answer yet. This afternoon I tried to log in and my account was also locked.... I got this e-mail:

    > Dear Marcel,
    >
    > Rival Platform had a technical glitch and we are reviewing the last day`s activity and processing requests. Please stand by until we can give you a definite answer.
    >
    > We`ll be happy to serve you 24/7.


    My advice would be to avoid this casino, at least for now. I'll keep trying to contact the casino to find out what is going on, I'll be happy to keep you guys posted if that would be appreciated.

    Kind regards,
    Marcel
     
    Last edited: Jul 7, 2010
    1 person likes this.
  24. Jul 8, 2010
  25. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    thankyou kasinoking for looking into it
     
  26. Jul 8, 2010
  27. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    for me this casino should be also on the "don't deposit there" list, because i' got bonus banned, before i could ever make any deposit and this never happens to me before, because on all another rival casinos i got at least the welcome bonus, but here is only "no promotions available" and the chat support really sucks and is incompetent, like we all know!
     
  28. Jul 8, 2010
  29. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    Good thing you didnt deposit on there eu_lowroller because they would not of paid you if you won.
     
  30. Jul 8, 2010
  31. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    i got now this stupid mail:

    "Regrettably, a number of factors have led to our automated security system flagging your account as bonus ineligible.

    I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.

    You may still play for Fun or for Real without promotions. Continuous play can result in your account becoming eligible for promotions again.

    Sincerely,

    Always Vegas Customer Support"
     
  32. Jul 8, 2010
  33. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    :rolleyes:

    You should send them this in reply:

    Why is it such a big secret about why a player is bonus banned?
     
  34. Jul 8, 2010
  35. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    I think that anyone that has deposited at AlwaysVegas but did not cashout should get a full refund of there deposit.
     
  36. Jul 10, 2010
  37. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    I just wanted to update the situation.AlwaysVegas only refunded back my deposit to my ewallet.They would never give me an explanation why they locked my account and voided my winnings.I just hope that enough people will read this so it doesn't happen to anybody else.
     
    2 people like this.
  38. Jul 10, 2010
  39. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thats not good
     

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