misstrouble
Girl of your nightmares
- Joined
- Jan 17, 2019
- Location
- brighton
Sooo...
Above casino asked me verify my cards etc.. All good. I told them the paypal was closed and one of the creditcards was replaced with the new one.
They needed both so I had to ask my bank to make a statement saying I used to own the card and had to ask paypal to reopen the account.
In their request is said the paypal had to show my name, email, date and the website. I sent that, they claimed that they asked for the address to be there too. I showed them that they did not ask for that.
Now they come back saying the address they have on file for me is different. I told them that it is the right address. They say ok. And then they say they cannot accept a bankstatement as proof of address but want a utility bill..
AS I rent all included even with council tax and have top-up electricity... I cannot verify. They are not helpful at all..
Is it normal to not accept a bankstatement as proof of address?
Above casino asked me verify my cards etc.. All good. I told them the paypal was closed and one of the creditcards was replaced with the new one.
They needed both so I had to ask my bank to make a statement saying I used to own the card and had to ask paypal to reopen the account.
In their request is said the paypal had to show my name, email, date and the website. I sent that, they claimed that they asked for the address to be there too. I showed them that they did not ask for that.
Now they come back saying the address they have on file for me is different. I told them that it is the right address. They say ok. And then they say they cannot accept a bankstatement as proof of address but want a utility bill..
AS I rent all included even with council tax and have top-up electricity... I cannot verify. They are not helpful at all..
Is it normal to not accept a bankstatement as proof of address?