allbritishcasino(l&l) verification issue.

RyanABC - retired

Disabled Account (contact Admin)
Joined
Dec 17, 2015
Location
Malta
Hi misstrouble,

This thread has just come to my attention.

I wouldn't want to comment further until I have had your account looked into. As you have sent my colleague Jan a PM, I will give him a udge and advise him to take a look and we will get back to you shortly.

Many thanks,
Ryan
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
Hi misstrouble,

This thread has just come to my attention.

I wouldn't want to comment further until I have had your account looked into. As you have sent my colleague Jan a PM, I will give him a udge and advise him to take a look and we will get back to you shortly.

Many thanks,
Ryan
Thank you, Ryan.
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
I've had similar issues with various sites, some were so pedantic I just told them to close the account and I'd play at any of the dozens of other places I was already verified and wasn't given such a hassle.. As a backup however I took a screenshot of my CRA (canada revenue) e-statement and point out that the bank statement that they didn't accept, my ID, my ecopayz acct and the government issued official document all match..
(plus I have a pic of my license held up with the house number behind it, geotagged to the street and city... IT'S VERIFIED FROM OUTER SPACE!!!)

other than inviting them to dinner or having them babysit I don't see what more they could need...

Haven't had many issues since.

(edit to add I have faith in Jan, they may say he doesn't make those decisions and their hands are tied, but then he smiles sweetly or buys them shots or something and they'll loosen up a little I bet)
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
P
I wonder if they have someone new working on verifications cos I had hassle with them last week, but just closed my Fun account rather than do what they were asking. I believe Jan was travelling late last week, so he may be away for a few days or something, he will reply when he's around though, you have no worries with L&L casinos :)
I would predict that Jan may have a lot on right now, jumping through whatever hoops the UKCG are putting out for him.
I believe that it was the UKGC audit a couple of weeks ago.... I wonder if the audit have highlighted something within their procedures relating to anti money laundering.
I think it might be a case of us doing as much as we can to cooperate where possible for now. Jan is very good to us here.
Personally, I am struggling to verify my ABC account due to being asked for very old and redundant cards/closed accounts.... so my plan is to play at an alternative L&L casino, a newer one, where I requested that it be verified and checked within the first week of opening it. No old cards to find etc.
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
As for bank statements being used as proof of address... I moved in Feb but still have a couple of old savings accounts that I haven’t changed yet. I bank online and have paperless statements.
Theoretically I could move several times and still use statements showing the old address by simply downloading each time.
So I can understand that a bank statement alone is not TOTAL proof of where you live.
A council tax bill would be though as I think all responsible for paying it are named on the bill.
My trouble is that they are issued once a year....
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
As for bank statements being used as proof of address... I moved in Feb but still have a couple of old savings accounts that I haven’t changed yet. I bank online and have paperless statements.
Theoretically I could move several times and still use statements showing the old address by simply downloading each time.
So I can understand that a bank statement alone is not TOTAL proof of where you live.
A council tax bill would be though as I think all responsible for paying it are named on the bill.
My trouble is that they are issued once a year....

Funnily enough a council tax bill was no good for Fun as it was a few days over the 3 months, despite only being issued once a year.
Nor was one of my bank cards that wasn't signed, yet have used the exact same one at pretty much every other casino I am verified at no problem.
Nor was my other card that they couldn't see the correct numbers on the back of the card, again, I have used that same photo on numerous other casinos, including Fun I believe, and if not, certainly at other L&L casinos (bear in mind I was fully verified at Fun when asked for the ID again)

I did the same as you, just playing at other casinos and also closed my Fun account. I think Jan is easily one of, if not, the best reps on here, but I cba to be messed about on an account that was already verified.
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
That remind me, I have complaints as well... complaints galore about the injustice of me not getting a generous ND bonus from L&L.. in uh.. weeks...

;-P

Glad to hear that the L&L mystique continues to impress ;-)
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
That remind me, I have complaints as well... complaints galore about the injustice of me not getting a generous ND bonus from L&L.. in uh.. weeks...

;-P

Glad to hear that the L&L mystique continues to impress ;-)
well, they did all keep saying different things etc. so it was their bad.

So they matched my deposit.
 
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