All Star Slots bonus

[RUSTYROO]

Okay i dont want to go casino bashing and especially not one i like but...
I had a rude awakening as to how their quick cash bonus system works and i think it stinks!:sob:

I deposited $30 via Neteller and received the standard 10% bonus.
From what i understood, i had to wager the $3 25x for it to clear into my cash balance.

I did very poorly playing slots on my deposit and had $3.19 left ($3 bonus).
I did a $0.30 spin which used $0.11 from the bonus money as i only had $0.19 left in the cash balance.
I hit the bonus round and won $11.37.
I then got lucky and started winning and when i got out of the game after a while i looked at my account in shock.
I had $60 in cash and $55.60 in the bonus account.
I thought it had to be a mistake as i for sure wagered a hell of a lot more than the $3 25x so i contacted support and was told this...

The 25x wagering requirements are placed upon your original bonus and any susbsequent additions to the bonus balance that have been created from this bonus have the same wagering requirements taken from the bonus is was gained from.

To convert the whole sum of the remaining $55.60, you will need to wager a further $1369.60, remembering that it will move in increments of $5.00. You need to wager a further $104.6 for the next $5.00 to be converted from the bonus balance and a further $1265.00 to convert the subsequent remaining $50.60.

So in other words, If my deposit had just lasted long enough to wager the 25x $3 which would of been $75 i would of been fine, but because my deposit went south faster than lightning and i used $0.11 from the bonus account, i now have to wager an extreme amount if i want to cashout all of it and considering i only low roll its out of the question.

And it all starts back up again if i lose the cash balance and start winning on the bonus amount...it could go on forever.

I have no problem with having to wager an amount of a bonus received and yes its good that it gets put into the cash balance at $5 increments but IMO it should stop after you have wagered your original bonus... much like MG bonuses work.

It's a shame as i really like this casino and it was fast becoming a favorite on my desktop.

 

[slotheadlizard]

Allstar

What!!! Really?

 

[Nifty29]

That is the most ridiculous situation Ive seen for quite a while.

So, if you have another win with the bonus money and it increases the bonus balance to $100, then you have to wager the $100 25x??? and then what if you win another $50?? Looks like the more you win, the more you have to wager!!

It obviously doesnt work like the MG Ezbonus where it doesnt matter which balance the wagering actually comes from.

Surely you cant be held to wagering requirements of a bonus you did NOT receive on your original deposit??? It should be $3 x 25 pure and simple!!

I really hope someone from All Star Slots sorts this out as I wont play there again until they do.

Here are the bonus sytem terms....and I dont see anything about winnings from bonus balance being added back to the bonus balance.

Bonus amounts are moved in increments of $5.00 therefore the bonus balance can be split into $5.00 quantities, where each time the bonus requirement is met (i.e when $125.00 is wagered), $5.00 can be moved from the bonus balance to the cash balance where it can be used/withdrawn however you wish.

Whenever you take up a bonus offer be sure to read its wagering requirements and the Quick Cash Bonus Systems Terms and Conditions to fully understand all that you are after and entitled to. Upon gaining a bonus promotion you will be able to check within your balance (in the cashier section of the casino) two values; your cash balance and your bonus balance. These two figures are combined together to give you your full playable balance. Any further deposits will be added to the cash balance, whereas any acquired bonuses will be added to the bonus balance. At any time, withdrawals are only possible through the cash balance however as mentioned the entire balance (cash plus bonus) is available to play with in the casino.

All wins and losses affect the total balance in your account. Wagering requirements will tell you how many times your bonus needs to be played through for it to be transferred into your cash balance so that you can withdraw it. Yet instead of having to play through the entire wagering requirement until you are able to convert your bonus in to real money (as in some online casinos), the All Star Slots Quick Cash Bonus allows you to convert through increments of $5.00. The wagering requirement for all bonuses (at time of publication) is 25 times. Therefore wagering $125 will see $5.00 of your bonus money converted instantly rather than having to wager the full $2,500 to receive all the bonus amount of $100.00 at once.

 

[RUSTYROO]

I read all of the bonus terms the first time i signed up there and never did i understand that is how it was worked out.
This may just be the second casino this month to lose me as a player due to wacky bonus terms. (The other being Intercasino...enough said with that one)

 

[All Star Slots]

Response to All Star Slots Bonusing

Dear Rustyroo,

Thank you for your post. We apologize for any inconvenience but as you have explained this is how our Quick Cash Bonus works. As with all bonus systems on different platforms, your will see the pros and cons of each of them.

The key points from our bonusing system are:

If you wager from your Cash Balance, any wins will be credited to your Cash Balance.
If you wager from your Bonus Balance, any wins will be credited to your Bonus Balance.
If your wager consists of funds from both your Cash Balance and Bonus Balance, any wins will be credited to your Cash and Bonus Balances in the same ratio as which the bet was consisted of.

All wagers will come from your Cash Balance until it has depleted, at which point your Bonus Balance will be used for wagers.

Regardless of whether a wager uses Cash, Bonus or a combination from the funds of either balance, they still contribute to your wagering requirements (providing you are playing an eligible game: i.e. all except BlackJack).

All our bonuses are subject to a 25x play-through wagering requirement upon any bonuses you are credited or any funds in your bonus account that have been won from a wager consisting of funds from the Bonus Balance.

Any funds in your Bonus Balance are incrementally converted from your Bonus Balance to your Cash Balance in increments in $5.00. Therefore for every $125 wagered, you will be able to convert $5.00 from your bonus balance.

For example:
If you had $0 in your Cash Balance and $130 in your Bonus Balance, and you wagered $125 without a win; after that last spin, you will have converted the last $5 from your Bonus Balance into your Cash Balance, where you can continue playing from.

And it all starts back up again if i lose the cash balance and start winning on the bonus amount...it could go on forever.

Dont forget that for every $125 wagered you will have converted $5 into your Cash Balance. Then the next subsequent wager would most probably come from your Cash Balance (unless it was a wager over $5 which will then consist of Cash and Bonus money), and any prizes will be credited to your Cash Balance.

Our bonuses are essentially just that: a bonus to assist your real cash play. It is also a good example of why players who usually request to be excluded from deposit bonuses from other casinos can accept these and not technically be affected or restricted by our bonuses.
A player signs up, deposits and gains a bonus. As they play through their deposit, the bonus will seamlessly be converted from their Bonus Balance into their Cash Balance everytime the meet the wagering requirements. Providing they have wagered 1x their first deposit, they are entitled to request a withdrawal for any funds in their Cash Balance. Players can also play BlackJack and not have their winnings and bonuses forfeitedhowever BlackJack wagers will not contribute to the Wagering Requirements to convert the Bonus Balance.

If there are any questions from anyone, Id be happy to help.

Regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills.

 

[Nifty29]

Thankyou for the post Denny, but the system, whilst simple on the face of it, is actually quite misleading.

If I make a $30 deposit and receive a $3 bonus with a 25x wagering requirement, I should be able to withdraw my winnings after wagering $75. Its as simple as that. The wagering requirement should NEVER increase as you play.

I personally think Rusty has been shafted here.

Denny, could you also please point out in the bonus terms where it is expressly stated:

If you wager from your Cash Balance, any wins will be credited to your Cash Balance.
If you wager from your Bonus Balance, any wins will be credited to your Bonus Balance.
If your wager consists of funds from both your Cash Balance and Bonus Balance, any wins will be credited to your Cash and Bonus Balances in the same ratio as which the bet was consisted of.

 

[All Star Slots]

Thankyou for the post Denny, but the system, whilst simple on the face of it, is actually quite misleading.

If I make a $30 deposit and receive a $3 bonus with a 25x wagering requirement, I should be able to withdraw my winnings after wagering $75. Its as simple as that. The wagering requirement should NEVER increase as you play.

I personally think Rusty has been shafted here.

Denny, could you also please point out in the bonus terms where it is expressly stated:

Hello Nifty29,

Thank you for your post. You are correct; it is as simple as that. If you have $3 in your bonus balance and have wagered $75, that $3 would be moved from your bonus balance and placed into your cash balance. Anything in your cash balance is available for withdrawal (providing you have wagered 1x your deposit).

If you check the following page:

You do not have permission to view link Log in or register now.

You will see under Terms and Conditions 4:
"Winnings are paid to the player's cash or bonus balances in proportion to the source of the bet."

We have a variety of examples for people to get a better understanding of the bonus system:

You do not have permission to view link Log in or register now.

If you have any further questions, please do not hesitate to contact me.

Kind regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills.

 

[RUSTYROO]

Thank you for joining in this thread Denny.
You have confirmed what email support informed me and may i say I'm very disappointed and was hoping i was misinformed but non the less...
IMO and I'm sure a whole lot of others out there, this is a very unfriendly player bonus if you end up not clearing it before you lose your cash deposit.
I think it's absolutely ridiculous to have to wager the amount i was told all from winning off a $3 bonus.
You can have your pro's and con's but give us players simple and clear cut terms and conditions and just put in the plain old facts without the rewording mumbo jumbo or missing major factors and you might come off a little better even though this is the worst bonus i have ever been given from any casino i have played at in the last 4 years.
I can not think of any decent casino that would give you a deposit bonus and let you clear it if you wager your deposit 2.5x (25x bonus) but if you lose all of your deposit before clearing and then win with the bonus a few times before any of it reached your cash balance...that's just kicking a dog when its down IMO.
Lets say you get $5 sent to real cash then don't win with that but then win with the next few spins of your bonus money and now your wagering has increased yet again... yes to me that sounds like a merry go round i feel sick and want to get off of.

 

[All Star Slots]

Thank you for joining in this thread Denny.
You have confirmed what email support informed me and may i say I'm very disappointed and was hoping i was misinformed but non the less...
IMO and I'm sure a whole lot of others out there, this is a very unfriendly player bonus if you end up not clearing it before you lose your cash deposit.
I think it's absolutely ridiculous to have to wager the amount i was told all from winning off a $3 bonus.
You can have your pro's and con's but give us players simple and clear cut terms and conditions and just put in the plain old facts without the rewording mumbo jumbo or missing major factors and you might come off a little better even though this is the worst bonus i have ever been given from any casino i have played at in the last 4 years.
I can not think of any decent casino that would give you a deposit bonus and let you clear it if you wager your deposit 2.5x (25x bonus) but if you lose all of your deposit before clearing and then win with the bonus a few times before any of it reached your cash balance...that's just kicking a dog when its down IMO.
Lets say you get $5 sent to real cash then don't win with that but then win with the next few spins of your bonus money and now your wagering has increased yet again... yes to me that sounds like a merry go round i feel sick and want to get off of.

Thanks for your comments and feedback Rustyroo. I understand your frustrations and I will make sure Wizard Gaming are informed of your criticisms regarding the bonus system for future considerations to its structure.

Regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills

 

[jas2587]

"""""The key points from our bonusing system are""""

Do not take a bonus at all here

Cindy

 

[RUSTYROO]

"""""The key points from our bonusing system are""""

Do not take a bonus at all here

Cindy

Yes indeed Jas2587, but they don't give you a say in it.
Every deposit grants you a bonus and you cant exclude yourself from them so that this kind of thing cant happen

 

[All Star Slots]

Yes indeed Jas2587, but they don't give you a say in it.
Every deposit grants you a bonus and you cant exclude yourself from them so that this kind of thing cant happen

Since the latest upgrade in the software a few weeks ago (Version 4.0), we now have the ability to remove bonuses from a players account after they have been issued.

As it appears that your main source of frustration appears when your wagers are coming from your bonus balance (when your cash balance is completely depleted) you can request that all bonuses be forfeitted from your account at that period or at any given time.

However as the beneficial nature of the bonus is that it converts as you wager, should you chose to deposit again, the bonus balance will still be there ready to be converted should you meet the wagering requirements at every incremental step.

The only other option would be to not wager when your balance is solely made up of your bonus balance, to avoid situations where you constantly win and build up your bonus balance. However I must point out that players have wagered solely from a small amount in their bonus balance and gone on to increase their cash balance from conversions and winnings.

Kind regards,
Denny
AllStarSlots.com
New Slots, Classic Thrills.

 

[chuchu59]

Denny,

I think you have explained the bonus issue very clearly in your posts but this does not obscure the fact that this is a ridiculous system. So on top of you having to be lucky you also need to have the right balance in your cash account as opposed to your bonus account to bear the fruits of a nice spin. This is complicating matters and I believe that this should be reflected back to Wizardgaming and ask them to introduce bonuses that are more player friendly. This sort of thing takes away the entertainment that bonuses are expected to deliver.

 

[silcnlayc]

I had this discussion a few months back when they came on board started in the other thread. I disliked it immensly and requested the bonus to be removed and as I said before, they said it was not an option at that time. Bonuses should only be given if requested IMO.

This is more of a come on than anything and I hate come on's. Come on's remind me of sneaky, sleazy people trying to sell you a knock off brand for cheap swearing it is as good as the real thing, and then sucker punch you when the item breaks in 5 minutes.

I have officially uninstalled the casino at this time and will not play there until this is changed and the games get back (play) to where they were. I KNOW they will miss my deposits.

Have a nice day.

.

 

[refre]

I'm sure we'll see wizard gaming making some updates very soon.
I just can't see Slotsville (Rushmore group) offering bonuses with ridiculous terms like that.

Freddy

 

[RUSTYROO]

Update....
I ended up just taking the $60 cash and forfeiting the $55.60 bonus.
I figured if i had trouble in the beginning wagering my deposit 2.5 times, my chances where slim that i would be able to wager another $104 just to get $5 moved to the cash account.
This is so dissapointing... I was playing main course when this happened and i started winning (geez i got 4 wilds in free spins with a good multiplier and landed $60 and just missed 5 wilds which would of paid $600..then i would of had atleast 15k wagering).
I actually had my total balance at $160 and then continued to play down to $125 as i thought there was no way i had not wagered $75 and that i would settle for cashing out $125.
So now i only got $60 and if i had noticed this problem from inside the game (as it only shows your total balance) i would of had another $35 in cash i could of taken out.
I really hope Wizard steps up and fixes these ridiculous terms and also how about instead of when the second screen comes up in the cashier when making a deposit that confirms you are about to deposit and you will receive a bonus...make it so you have the option to take the bonus and would you like to..yes or no?
We shouldn't have to contact you every time we DONT want a bonus and it makes things even harder to do when the only means of contacting you is via email.

 

[jas2587]

Update....
I ended up just taking the $60 cash and forfeiting the $55.60 bonus.
I figured if i had trouble in the beginning wagering my deposit 2.5 times, my chances where slim that i would be able to wager another $104 just to get $5 moved to the cash account.
This is so dissapointing... I was playing main course when this happened and i started winning (geez i got 4 wilds in free spins with a good multiplier and landed $60 and just missed 5 wilds which would of paid $600..then i would of had atleast 15k wagering).
I actually had my total balance at $160 and then continued to play down to $125 as i thought there was no way i had not wagered $75 and that i would settle for cashing out $125.
So now i only got $60 and if i had noticed this problem from inside the game (as it only shows your total balance) i would of had another $35 in cash i could of taken out.
I really hope Wizard steps up and fixes these ridiculous terms and also how about instead of when the second screen comes up in the cashier when making a deposit that confirms you are about to deposit and you will receive a bonus...make it so you have the option to take the bonus and would you like to..yes or no?
We shouldn't have to contact you every time we DONT want a bonus and it makes things even harder to do when the only means of contacting you is via email.

I wont be downloading them as i dont like a bonus
an what gets my goat more then anything is playing along no bonus then after playing about 30 minutes you notice your balance jumped up
low an behold the suckers snuck a bonus into your account
makes me play out the cash an uninstall the SOB's

Cindy

 

[Nifty29]

i got 4 wilds in free spins with a good multiplier and landed $60 and just missed 5 wilds which would of paid $600..then i would of had atleast 15k wagering).

See this is the part this is too ridiculous for any rep to even begin defending.

The only fair way to work this kind of system is to have ALL winnings credited FIRST to the bonus balance up to the amount of the bonus awarded and THEN all winnings above that credited to the REAL balance.

Now THAT is what I call simple.

On another note, we probably should be directing our displeasure to Wizard rather than All Star as they dont create the actual backend system, although I think it would have reflected better on AllStar if they had just said 'Yep well that does kinda suck lets see if we can change it'

 

[rockycatt]

lunch is hardly ever free, although 3dice did give a no strings attached for new years [thats a true bonus ]

 

[KasinoKing]

I totally understand the players frustrations here... BUT at least the WR is only bonus x 25 and cashable - not some crazy bonus x60 or bonus x100 which most Rival casinos seem to be moving toward! Nor is it phantom like many RTG's (and even some Rivals as well now!).

I agree it would be better if this bonus worked like most others on the net, but NOT if it means moving to higher WR's. If that was the choice, I'd say leave it like it is now.

Just 2c.

 

[silcnlayc]

If that was the choice, I'd say leave it like it is now.

I have to disagree here. Forcing a player to take a bonus is not really good business at all IMO. Then requiring a playthrough on the bonus you NEVER wanted is another bad move. The last 3 times I deposited, I never got past the bonus being moved out of the bonus area before I busted out and it was only 3-4 bucks bonus...so how can you justify this ? You CAN"T IMO!

When and if I choose to take a bonus it isn't going to be a lousy $3-$4 bucks, believe me! And then not being able to reach the WR on it? PpPpptttTt. Lousy deal all the way around...Now I don't have to worry about it at all because that money is going somewhere else.

.

 

[slotheadlizard]

Silc

I have to disagree here. Forcing a player to take a bonus is not really good business at all IMO. Then requiring a playthrough on the bonus you NEVER wanted is another bad move. The last 3 times I deposited, I never got past the bonus being moved out of the bonus area before I busted out and it was only 3-4 bucks bonus...so how can you justify this ? You CAN"T IMO!

When and if I choose to take a bonus it isn't going to be a lousy $3-$4 bucks, believe me! And then not being able to reach the WR on it? PpPpptttTt. Lousy deal all the way around...Now I don't have to worry about it at all because that money is going somewhere else.

.

You have a valid argument, who in the world would chose a small bonus with wagering requirements at all. Now that they have the ability to remove before play makes it an easy choice for me. I'll take the monthly, goodness knows I need some extra help hitting anything for the last 6-7 deposits, wins are nowhere to be found for me.

 

[KasinoKing]

I'm reviving this thread to a) admit I was wrong & b) ask for help!

I didn't fully understand the problem with All Star's bonuses, but now I find myself in the same boat as the OP... only possibly my boat is a lot bigger!

I took the 100% to $50 monthly; It started OK & I made $57 in just my first 4 spins! (feature on Main Course), but then it took a bit of a nose-dive and my balance dipped to $49.
I didn't think about it at the time, but this meant all my deposit was gone and now I only had bonus money left in my account, and so therefore, under their bizarre rules, all my winnings also became bonus money - not cashable.
I had a pretty good recovery and with only less than $50 WR to go I checked the cashier and only then discovered my whole $339 balance was in bonus chips!

These are their terms - READ CAREFULLY! (Or skip down to my breakdown below)

Scenario 3
Converting the bonus balance into the cash balance through wagering using ONLY the bonus balance (Only possible if the cash balance has been completely depleted), and showing how even losing on a wager can help produce a bonus-to-cash conversion.

Player Cs total balance is $50 split between $0 in the cash balance and $50 in the bonus balance. The wagering requirement to convert the bonus balance is 25 times. To convert the complete sum, $1,250 needs to be wagered. Conversions happen in increments in five, therefore for every $125 wagered, $5 will be moved from the bonus balance to the cash balance.

Player C wagers their last $50 on a spin (all from the bonus balance) and wins $4,000.
The wager came from the bonus balance therefore all the winnings will be added to the bonus balance.
Therefore their new balance before bonus conversions are calculated is $4,000.
Cash Balance = $0 (balance) - $0 (wager) + $0 (relative percentage of winnings) = $0
Bonus Balance = $50 (balance) - $50 (wager) + $4,000 (relative percentage of winnings) = $4,000

However because Player C has only wagered $50 dollars on this spin, they are not eligible to convert any amount from the bonus balance to the cash balance.

Their final total balance is: $4,000
Cash Balance: $0
Bonus Balance: $4,000

And the upshot is...
Player C only needs to wager a further $75.00 to convert the next $5 from the bonus balance to the cash balance as the $50 wager is taken into consideration for the next possible conversion.

Player C then decides to bet $400 on a spin however he DOES NOT win.
Therefore his updated balance before bonus conversions are considered is now $3,600.
Cash Balance = $0 (balance) - $0 (wager) + $0 (relative percentage of winnings) = $0
Bonus Balance = $4000 (balance) - $400 (wager) + $0 (relative percentage of winnings) = $3,600

However because Player C had wagered $50 on his previous spin, and $400 on this spin (a total of $450), they are now eligible to convert $15 from the bonus balance to the cash balance, (because conversions happen in increments in five, therefore for every $125 wagered, $5 will be moved from the bonus balance to the cash balance.

Their final total balance remains at: $3,600.
Cash Balance: $15
Bonus Balance: $3,585

And the upshot is...
Because Player C has now wagered $450 ($375 of which was considered to convert the bonus amount of $15) they now only have to wager a further $50 to convert the next $5.00, as $75 was carried over from the last amount of wagering.

I bolded the bit about wagering $400 on ONE SPIN...!!!
OK, hands up - who here wagers $400 a time?

What these rules actually say is that once I wager $125 I will get $5 in cash.
BUT if I lose that $5 of cash in my subsequent wagers I will be back to square one - only bonus chips in my account, and all winnings become MORE bonus chips which only increases my WR...

So to convert my whole $339 in bonus into cash I have to wager $8,475 (even though I've already completed the WR attached to the original bonus) effectively starting with just $5 to play with, without EVER at any time letting my balance dip down to a level where it is all bonus chips again... Even I don't fancy my chances!
What a totally ridiculous system!

So can anyone help - anybody got any ideas how I can get out of this one?

Cheers,
KK

 

[silcnlayc]

I'm reviving this thread to a) admit I was wrong & b) ask for help!

It's ok KK, we still love you

So can anyone help - anybody got any ideas how I can get out of this one?

Only way I got out of it was uninstalling the casino/emailing them my displeasure and moved on from there.

Hopefully after a few of us players doing this they will have gotten the messege and try to fix it for you if you ask them for your money back.

.

 

[Deeplay]

It's ok KK, we still love you


Only way I got out of it was uninstalling the casino/emailing them my displeasure and moved on from there.

Hopefully after a few of us players doing this they will have gotten the messege and try to fix it for you if you ask them for your money back.

.

good move. I got lost trying to work out the terms the rep spoke about. And here I am thinking it is easy to enjoy some fun gambling. However now one needs to be proficient in quantem maths. Vote kids with ya wallet uninstall and move on

 

[cynthial]

Their terms are really quite clear. Allow Dr. Flugenfuchen to illustrate so the simpletons out there can just follow the diagram.

 

[winbig]

I totally understand the players frustrations here... BUT at least the WR is only bonus x 25 and cashable - not some crazy bonus x60 or bonus x100 which most Rival casinos seem to be moving toward! Nor is it phantom like many RTG's (and even some Rivals as well now!).

I agree it would be better if this bonus worked like most others on the net, but NOT if it means moving to higher WR's. If that was the choice, I'd say leave it like it is now.

Just 2c.

Leave it as it is now????

Having to wager thousands for a measly $3 bonus???

Wow, unless this is changed, and soon, I see wizard headed down the roguedom path....

So what if a player won by using 11 cents out of the bonus balance. Shit happens. Deal with it. It's called the cost of doing business, or in laymans terms, overhead. Don't penalize players for being lucky. This is what Rival does, but at least there they ban players from getting bonuses, and it backfires...because there's no reason to deny any winnings or put restrictions on cashouts if they don't take a bonus..

 

[Nifty29]

Its very simple.

A player should NEVER be asked to wager more than the original bonus terms as they play. NEVER NEVER EVER!!

Imagine going to an MG casino, taking a 100% bonus on a $50 deposit and meeting your $1500 WR with a nice $1000 balance - then the casino says 'congratulations - all you have to do now is wager another $25000 and you can withdraw it!'. Tell me anyone would accept that. Well, that is pretty much what has happened to a few people in this thread.

In fact, it is bordering on roguish IMO and I would be interested in Bryan/Max/Simmo's view on this one.

It is dishonest to tell a player they must play through the bonus amount 25x when depositing when it could theoretically br 100'sx the original bonus if they happen to hit big after their real cash runs out.

I would avoid this place like the plague until they sort this nonsense out - its a shame too because I like the games.

 

[Pinababy69]

Its very simple.

A player should NEVER be asked to wager more than the original bonus terms as they play. NEVER NEVER EVER!!

Imagine going to an MG casino, taking a 100% bonus on a $50 deposit and meeting your $1500 WR with a nice $1000 balance - then the casino says 'congratulations - all you have to do now is wager another $25000 and you can withdraw it!'. Tell me anyone would accept that. Well, that is pretty much what has happened to a few people in this thread.

In fact, it is bordering on roguish IMO and I would be interested in Bryan/Max/Simmo's view on this one.

It is dishonest to tell a player they must play through the bonus amount 25x when depositing when it could theoretically br 100'sx the original bonus if they happen to hit big after their real cash runs out.

I would avoid this place like the plague until they sort this nonsense out - its a shame too because I like the games.

Couldn't have said it better myself Nifty. This goes WAY beyond just player unfriendly T & C's. Absolutely roguish.

 

[winbig]

Just to show how ludicrous this situation is, the new wagering requirements (based on a $3 bonus) are 456.533..xB

How is this not a rogue term?

 

[RUSTYROO]

When i read your first post in this thread, i thought maybe you didn't understand fully what had happened but then again maybe you did and you were just voicing your opinion and i was half asleep so i just left it at that.

I'm sorry to hear this has happened to you!
In my situation, i got lucky enough to win a little from one of the $5 converted to the cash balance and won off that a few times before it started using the bonus money again so i just took it, cashed out and ran with my tail between my legs.

It could of gone on forever though if i had not won from the $5 in between wagering every $125.
What pssst me off the most was that i only had to wager $75 for the $3 bonus to clear and then as luck would have it, i went $0.11 into the bonus and started winning and by the time i had gotten out of the game and was heading to the cashier to cashout, it said i had $55.60 in the bonus account and $1369.60 left to wager..... Only another 456x the original deposit bonus
I really understand what you must be feeling now... up poop creek without a paddle!
What you could do now is to deposit more until you complete the wagering. IMO that just doesn't seem right or fair to have to do that and you will still get more added to the bonus balance as they give a bonus on every deposit so in turn that's even more you have to wager.

A quote from Denny...

The only other option would be to not wager when your balance is solely made up of your bonus balance, to avoid situations where you constantly win and build up your bonus balance. However I must point out that players have wagered solely from a small amount in their bonus balance and gone on to increase their cash balance from conversions and winnings.

Well that's just dandy to know after it does actually happen to you.
The bonus terms are so awkwardly put that most people don't even realize that wagering goes past 25x the original deposit bonus if you dig into and win from the bonus.

Anyhow i hope it all works out for you and please let us know what the outcome was.

rustyroo

I'm reviving this thread to a) admit I was wrong & b) ask for help!

I didn't fully understand the problem with All Star's bonuses, but now I find myself in the same boat as the OP... only possibly my boat is a lot bigger!

I took the 100% to $50 monthly; It started OK & I made $57 in just my first 4 spins! (feature on Main Course), but then it took a bit of a nose-dive and my balance dipped to $49.
I didn't think about it at the time, but this meant all my deposit was gone and now I only had bonus money left in my account, and so therefore, under their bizarre rules, all my winnings also became bonus money - not cashable.
I had a pretty good recovery and with only less than $50 WR to go I checked the cashier and only then discovered my whole $339 balance was in bonus chips!

These are their terms - READ CAREFULLY! (Or skip down to my breakdown below)

I bolded the bit about wagering $400 on ONE SPIN...!!!
OK, hands up - who here wagers $400 a time?

What these rules actually say is that once I wager $125 I will get $5 in cash.
BUT if I lose that $5 of cash in my subsequent wagers I will be back to square one - only bonus chips in my account, and all winnings become MORE bonus chips which only increases my WR...

So to convert my whole $339 in bonus into cash I have to wager $8,475 (even though I've already completed the WR attached to the original bonus) effectively starting with just $5 to play with, without EVER at any time letting my balance dip down to a level where it is all bonus chips again... Even I don't fancy my chances!
What a totally ridiculous system!

So can anyone help - anybody got any ideas how I can get out of this one?

Cheers,
KK

 

[yoshirules]

I've read the whole thread. But one thing I don't understand:
Can you choose how much bonus money and how much cashmoney you can play at one spin?

I mean: if you want to play lets say 2 euro's a spin
How much will be from the bonus and how much from the cash?

 

[KasinoKing]

I've read the whole thread. But one thing I don't understand:
Can you choose how much bonus money and how much cashmoney you can play at one spin?

I mean: if you want to play lets say 2 euro's a spin
How much will be from the bonus and how much from the cash?

No, you can't choose.
Your cash is ALWAYS used first.
If there's not enough cash to cover the full cost of the spin, the rest comes from your bonus.

As a BTW; I had pretty much given up hope of ever converting my $339 of bonus chips into cash, had almost blown the lot away and was playing Happily Ever After last night at $3 per spin. I must have been VERY lucky & hit a win right after $5 was converted from bonus to cash, because a bit later, after I had the 'Frog Bonus' max at $54, I checked the cashier & found I had $100 in cash!

Now I can't decide what to do; cash out the $100 & lose $347 in bonus chips (the sensible option), or play on in the hope of converting more (the big temptation!)...

Shall we have a vote?

 

[yoshirules]

I would vote for cash out!

 

[slotheadlizard]

KK

Cashout!!!!!! Although I would be tempted to keep playing

 

[Nifty29]

Grab that loot boy and run for dem hills!!!!

 

[silcnlayc]

KK, play the bear one. You will convert a lot of it over IMO. I always play that one when I first start and have met my playthrough every time except twice in 100 deposits.

Good luck in whatever you decide!
.

 

[KasinoKing]

Been thinking about this one;
If I cash out, I'll only have to re-deposit another $50 if I want the bonus next month.
But because of the bizarre way their bonus system works I could just carry on playing with $50 of my $100 as the bonus still converts at the same rate, so it's the same as re-depositing in a way.
However, if I do that I wont have the 'safety net' of the bonus money if I lose more than $50 quickly...

Yep, I think it's best to cash-out & start afresh next month.

Thanks for the replies!

 

[yoshirules]

I've cashed out too. Very fast within 12 hours! (Neteller)

 

[winbig]

Been thinking about this one;
If I cash out, I'll only have to re-deposit another $50 if I want the bonus next month.
But because of the bizarre way their bonus system works I could just carry on playing with $50 of my $100 as the bonus still converts at the same rate, so it's the same as re-depositing in a way.
However, if I do that I wont have the 'safety net' of the bonus money if I lose more than $50 quickly...

Yep, I think it's best to cash-out & start afresh next month.

Thanks for the replies!

I don't get it.

You know full well that it's quite possible that you're going to end up with wagering requirements that range into the thousands, even for a measly $5 bonus....but yet you're still going to continue playing there?

Good luck, you're going to need it.

 

[KasinoKing]

I don't get it.

You know full well that it's quite possible that you're going to end up with wagering requirements that range into the thousands, even for a measly $5 bonus....but yet you're still going to continue playing there?

Good luck, you're going to need it.

Several things come in to play...
I really like the games!
Now that I am fully aware of how their bonus system works I will play it differently next time. I enjoy the challenge!
At the least the WR is only bonus x 25 and cashable, not some ridiculous bonus x 60 or more which most Rivals seem to have these days, or phantom like most RTG's.

KK

 

[yoshirules]

I really like this kind of bonus system, cause you can cash out anytime

 

[silcnlayc]

I still would like the option of not taking the lousy few bucks they give...it's not worth the hassle and IMO, that really makes them a very, very bad casino to play at in my book at this time.


.

 

[All Star Slots]

I still would like the option of not taking the lousy few bucks they give...it's not worth the hassle and IMO, that really makes them a very, very bad casino to play at in my book at this time.
.

Hi silcnlayc,

We have the option to take away your bonus at any time on request. Unfortunately this isn't built into the system to happen automatically but we have passed along this suggestion to Wizard Gaming to possibly be included in the future.

Once again I'd like to stress that whatever you have in your bonus balance, it does not interfere with your withdrawals or impede your cash balance. If you play with your cash balance and ignore your bonus balance you will see that as you wager, your bonus balance will be transferred to your cash balance in $5 increments.

If you have any further questions, please let me know.

Regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[Nifty29]

Hi silcnlayc,

We have the option to take away your bonus at any time on request. Unfortunately this isn't built into the system to happen automatically but we have passed along this suggestion to Wizard Gaming to possibly be included in the future.

Once again I'd like to stress that whatever you have in your bonus balance, it does not interfere with your withdrawals or impede your cash balance. If you play with your cash balance and ignore your bonus balance you will see that as you wager, your bonus balance will be transferred to your cash balance in $5 increments.

If you have any further questions, please let me know.

Regards,
Denny
All Star Slots
New Slots, Classic Thrills

Hi Denny

We are all aware of the conversion rate etc, however this is not the point we are making in this thread.

In a nutshell - if you take a 10% bonus on a $100 deposit you should NEVER have to wager more than $250 (25xB) to have a totally cleared and fully cashable balance. You agree to wager this amount when you accept the bonus and that should be the end of it. The bonus balance should never be more than $10 at any time, otherwise you are 'issuing' a bonus to a player without their consent which is unacceptable.

The games are great, the cashouts are fast, and the idea of being able to forfeit the bonus at any time to withdraw is good too - but the above issue needs to be corrected as it is a big trap (especially if the player received a large bonus and they have used up all their cash)

 

[All Star Slots]

Hi Denny

We are all aware of the conversion rate etc, however this is not the point we are making in this thread.

In a nutshell - if you take a 10% bonus on a $100 deposit you should NEVER have to wager more than $250 (25xB) to have a totally cleared and fully cashable balance. You agree to wager this amount when you accept the bonus and that should be the end of it. The bonus balance should never be more than $10 at any time, otherwise you are 'issuing' a bonus to a player without their consent which is unacceptable.

The games are great, the cashouts are fast, and the idea of being able to forfeit the bonus at any time to withdraw is good too - but the above issue needs to be corrected as it is a big trap (especially if the player received a large bonus and they have used up all their cash)

Hi Nifty29,

I understand the point of the thread. Essentially you want the bonuses that we credit to have the following rules:
The bonus amount to be able to be cashable (in our case via incremental conversions)
The bonus to be able to be used for wagers
Any wins from wagers constructed of bonus money to be credited to your cash balance available for withdrawals.

The first two points are how our bonuses are configured. The last however isnt. Any wins from wagers constructed of bonus money are currently credited to your bonus balance.

If all three points were realised then the bonus isnt really a bonus anymore, but rather more like giving away free money with almost no terms and conditions and very little protection for the casino.

In such a scenario, someone could have:
$0 Cash Balance
$1 Bonus Balance
Win $20,000 cash
and then cash out with $20,000.

That would indeed be a great system for players. However, it would be quite detrimental for any casino. It would mean that there is little difference between bonus and real money. Bonuses would become, essentially, compensations (albeit with a wagering requirement on the initial bonus amount - which in the case of big bonus wins, would make the wagering requirement ineffective).

All information on how the bonuses work, and where wager wins and credited in different scenarios are displayed on our website, so we aren't crediting players accounts with bonuses without consent it's actually that the winnings from wagers consisting of bonus money are bonuses, rather than cash.

According to our research our incremental bonus to cash conversion is the smallest in the industry at a mere $5 which means the players convert their bonuses into cash much faster than elsewhere.

The bonus system has been developed by Wizard Gaming to be as player-friendly as possible, and to not be as restrictive as other bonuses on other software such as those that have high wagering requirements on deposit AND bonus, (not just the bonus as we do), not being cashable, having maximum withdrawal limits if you have used any bonus (regardless of where the win's wager came from)etc.

We are always looking for ways to improve all aspects of the casino for our players and welcome your feedback and suggestions, however as you can appreciate the casino also needs to protect itself.


Regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[silcnlayc]

Once again I'd like to stress that whatever you have in your bonus balance, it does not interfere with your withdrawals or impede your cash balance.

Just stop depositng these cheap bonuses in the first place, geezes, don't you get it??
Nifty29 put it exactly as it is..

it is a big trap

If a bonus was wanted, then it should be an option to click a button and say, I want the few measley bucks...not the other way around..

I understand the point of the thread. Essentially you want the bonuses that we credit to have the following rules:
The bonus amount to be able to be cashable (in our case via incremental conversions)
The bonus to be able to be used for wagers
Any wins from wagers constructed of bonus money to be credited to your cash balance available for withdrawals.

HUH??? NO!! NO!! NO!! We just don't want ANY bonuses...unless asked for...Just who wants to go through such a rigamarole for a few chinzy dollars and then get blinsided with a 1000 x bonus wagering left to go???? Yes, we are definitely stupid players..geezes, I get so tired of all this garbage being fed us....as if we are brain dead....
.

 

[All Star Slots]

Just stop depositng these cheap bonuses in the first place, geezes, don't you get it??
Nifty29 put it exactly as it is.. If a bonus was wanted, then it should be an option to click a button and say, I want the few measley bucks...not the other way around..

Hi silcnlayc,

I'll pass this along to Wizard Gaming. I agree that it makes more sense for players to opt out of all bonuses and/or have the option to turn down individual bonuses that they are eligible for, if they choose to.

Thank you for the suggestion.

Regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[silcnlayc]

An acceptable time frame for removing bonuses?

I deposited at 8:36, it is now 9:09. I have asked them to remove the bonus twice now and it is still not done. What should the acceptable time frame be for this to be done by a casino??

I mean, they pop the darn thing into your account automatically, shouldn't they remove it it just as fast (like withint 5-10 minutes of the request?) I asked to be on the do not give bonus list, but I guess this still is not feasible at this time.

Just wondering how long one should wait before one starts bit**ing really bad..I really would like to play today, ya know?

Edited: Continuation: It is now 9:34...still not removed...geez....


.

 

[slotheadlizard]

Time

hmmm, I'd say 15-20 minutes is reasonable, but should be within 1-5 IMO.