All Star Slots bonus

[cynthial]

Their terms are really quite clear. Allow Dr. Flugenfuchen to illustrate so the simpletons out there can just follow the diagram.

 

[winbig]

I totally understand the players frustrations here... BUT at least the WR is only bonus x 25 and cashable - not some crazy bonus x60 or bonus x100 which most Rival casinos seem to be moving toward! Nor is it phantom like many RTG's (and even some Rivals as well now!).

I agree it would be better if this bonus worked like most others on the net, but NOT if it means moving to higher WR's. If that was the choice, I'd say leave it like it is now.

Just 2c.

Leave it as it is now????

Having to wager thousands for a measly $3 bonus???

Wow, unless this is changed, and soon, I see wizard headed down the roguedom path....

So what if a player won by using 11 cents out of the bonus balance. Shit happens. Deal with it. It's called the cost of doing business, or in laymans terms, overhead. Don't penalize players for being lucky. This is what Rival does, but at least there they ban players from getting bonuses, and it backfires...because there's no reason to deny any winnings or put restrictions on cashouts if they don't take a bonus..

 

[Nifty29]

Its very simple.

A player should NEVER be asked to wager more than the original bonus terms as they play. NEVER NEVER EVER!!

Imagine going to an MG casino, taking a 100% bonus on a $50 deposit and meeting your $1500 WR with a nice $1000 balance - then the casino says 'congratulations - all you have to do now is wager another $25000 and you can withdraw it!'. Tell me anyone would accept that. Well, that is pretty much what has happened to a few people in this thread.

In fact, it is bordering on roguish IMO and I would be interested in Bryan/Max/Simmo's view on this one.

It is dishonest to tell a player they must play through the bonus amount 25x when depositing when it could theoretically br 100'sx the original bonus if they happen to hit big after their real cash runs out.

I would avoid this place like the plague until they sort this nonsense out - its a shame too because I like the games.

 

[Pinababy69]

Its very simple.

A player should NEVER be asked to wager more than the original bonus terms as they play. NEVER NEVER EVER!!

Imagine going to an MG casino, taking a 100% bonus on a $50 deposit and meeting your $1500 WR with a nice $1000 balance - then the casino says 'congratulations - all you have to do now is wager another $25000 and you can withdraw it!'. Tell me anyone would accept that. Well, that is pretty much what has happened to a few people in this thread.

In fact, it is bordering on roguish IMO and I would be interested in Bryan/Max/Simmo's view on this one.

It is dishonest to tell a player they must play through the bonus amount 25x when depositing when it could theoretically br 100'sx the original bonus if they happen to hit big after their real cash runs out.

I would avoid this place like the plague until they sort this nonsense out - its a shame too because I like the games.

Couldn't have said it better myself Nifty. This goes WAY beyond just player unfriendly T & C's. Absolutely roguish.

 

[winbig]

Just to show how ludicrous this situation is, the new wagering requirements (based on a $3 bonus) are 456.533..xB

How is this not a rogue term?

 

[RUSTYROO]

When i read your first post in this thread, i thought maybe you didn't understand fully what had happened but then again maybe you did and you were just voicing your opinion and i was half asleep so i just left it at that.

I'm sorry to hear this has happened to you!
In my situation, i got lucky enough to win a little from one of the $5 converted to the cash balance and won off that a few times before it started using the bonus money again so i just took it, cashed out and ran with my tail between my legs.

It could of gone on forever though if i had not won from the $5 in between wagering every $125.
What pssst me off the most was that i only had to wager $75 for the $3 bonus to clear and then as luck would have it, i went $0.11 into the bonus and started winning and by the time i had gotten out of the game and was heading to the cashier to cashout, it said i had $55.60 in the bonus account and $1369.60 left to wager..... Only another 456x the original deposit bonus
I really understand what you must be feeling now... up poop creek without a paddle!
What you could do now is to deposit more until you complete the wagering. IMO that just doesn't seem right or fair to have to do that and you will still get more added to the bonus balance as they give a bonus on every deposit so in turn that's even more you have to wager.

A quote from Denny...

The only other option would be to not wager when your balance is solely made up of your bonus balance, to avoid situations where you constantly win and build up your bonus balance. However I must point out that players have wagered solely from a small amount in their bonus balance and gone on to increase their cash balance from conversions and winnings.

Well that's just dandy to know after it does actually happen to you.
The bonus terms are so awkwardly put that most people don't even realize that wagering goes past 25x the original deposit bonus if you dig into and win from the bonus.

Anyhow i hope it all works out for you and please let us know what the outcome was.

rustyroo

I'm reviving this thread to a) admit I was wrong & b) ask for help!

I didn't fully understand the problem with All Star's bonuses, but now I find myself in the same boat as the OP... only possibly my boat is a lot bigger!

I took the 100% to $50 monthly; It started OK & I made $57 in just my first 4 spins! (feature on Main Course), but then it took a bit of a nose-dive and my balance dipped to $49.
I didn't think about it at the time, but this meant all my deposit was gone and now I only had bonus money left in my account, and so therefore, under their bizarre rules, all my winnings also became bonus money - not cashable.
I had a pretty good recovery and with only less than $50 WR to go I checked the cashier and only then discovered my whole $339 balance was in bonus chips!

These are their terms - READ CAREFULLY! (Or skip down to my breakdown below)

I bolded the bit about wagering $400 on ONE SPIN...!!!
OK, hands up - who here wagers $400 a time?

What these rules actually say is that once I wager $125 I will get $5 in cash.
BUT if I lose that $5 of cash in my subsequent wagers I will be back to square one - only bonus chips in my account, and all winnings become MORE bonus chips which only increases my WR...

So to convert my whole $339 in bonus into cash I have to wager $8,475 (even though I've already completed the WR attached to the original bonus) effectively starting with just $5 to play with, without EVER at any time letting my balance dip down to a level where it is all bonus chips again... Even I don't fancy my chances!
What a totally ridiculous system!

So can anyone help - anybody got any ideas how I can get out of this one?

Cheers,
KK

 

[yoshirules]

I've read the whole thread. But one thing I don't understand:
Can you choose how much bonus money and how much cashmoney you can play at one spin?

I mean: if you want to play lets say 2 euro's a spin
How much will be from the bonus and how much from the cash?

 

[KasinoKing]

I've read the whole thread. But one thing I don't understand:
Can you choose how much bonus money and how much cashmoney you can play at one spin?

I mean: if you want to play lets say 2 euro's a spin
How much will be from the bonus and how much from the cash?

No, you can't choose.
Your cash is ALWAYS used first.
If there's not enough cash to cover the full cost of the spin, the rest comes from your bonus.

As a BTW; I had pretty much given up hope of ever converting my $339 of bonus chips into cash, had almost blown the lot away and was playing Happily Ever After last night at $3 per spin. I must have been VERY lucky & hit a win right after $5 was converted from bonus to cash, because a bit later, after I had the 'Frog Bonus' max at $54, I checked the cashier & found I had $100 in cash!

Now I can't decide what to do; cash out the $100 & lose $347 in bonus chips (the sensible option), or play on in the hope of converting more (the big temptation!)...

Shall we have a vote?

 

[yoshirules]

I would vote for cash out!

 

[slotheadlizard]

KK

Cashout!!!!!! Although I would be tempted to keep playing

 

[Nifty29]

Grab that loot boy and run for dem hills!!!!

 

[silcnlayc]

KK, play the bear one. You will convert a lot of it over IMO. I always play that one when I first start and have met my playthrough every time except twice in 100 deposits.

Good luck in whatever you decide!
.

 

[KasinoKing]

Been thinking about this one;
If I cash out, I'll only have to re-deposit another $50 if I want the bonus next month.
But because of the bizarre way their bonus system works I could just carry on playing with $50 of my $100 as the bonus still converts at the same rate, so it's the same as re-depositing in a way.
However, if I do that I wont have the 'safety net' of the bonus money if I lose more than $50 quickly...

Yep, I think it's best to cash-out & start afresh next month.

Thanks for the replies!

 

[yoshirules]

I've cashed out too. Very fast within 12 hours! (Neteller)

 

[winbig]

Been thinking about this one;
If I cash out, I'll only have to re-deposit another $50 if I want the bonus next month.
But because of the bizarre way their bonus system works I could just carry on playing with $50 of my $100 as the bonus still converts at the same rate, so it's the same as re-depositing in a way.
However, if I do that I wont have the 'safety net' of the bonus money if I lose more than $50 quickly...

Yep, I think it's best to cash-out & start afresh next month.

Thanks for the replies!

I don't get it.

You know full well that it's quite possible that you're going to end up with wagering requirements that range into the thousands, even for a measly $5 bonus....but yet you're still going to continue playing there?

Good luck, you're going to need it.

 

[KasinoKing]

I don't get it.

You know full well that it's quite possible that you're going to end up with wagering requirements that range into the thousands, even for a measly $5 bonus....but yet you're still going to continue playing there?

Good luck, you're going to need it.

Several things come in to play...
I really like the games!
Now that I am fully aware of how their bonus system works I will play it differently next time. I enjoy the challenge!
At the least the WR is only bonus x 25 and cashable, not some ridiculous bonus x 60 or more which most Rivals seem to have these days, or phantom like most RTG's.

KK

 

[yoshirules]

I really like this kind of bonus system, cause you can cash out anytime

 

[silcnlayc]

I still would like the option of not taking the lousy few bucks they give...it's not worth the hassle and IMO, that really makes them a very, very bad casino to play at in my book at this time.


.

 

[All Star Slots]

I still would like the option of not taking the lousy few bucks they give...it's not worth the hassle and IMO, that really makes them a very, very bad casino to play at in my book at this time.
.

Hi silcnlayc,

We have the option to take away your bonus at any time on request. Unfortunately this isn't built into the system to happen automatically but we have passed along this suggestion to Wizard Gaming to possibly be included in the future.

Once again I'd like to stress that whatever you have in your bonus balance, it does not interfere with your withdrawals or impede your cash balance. If you play with your cash balance and ignore your bonus balance you will see that as you wager, your bonus balance will be transferred to your cash balance in $5 increments.

If you have any further questions, please let me know.

Regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[Nifty29]

Hi silcnlayc,

We have the option to take away your bonus at any time on request. Unfortunately this isn't built into the system to happen automatically but we have passed along this suggestion to Wizard Gaming to possibly be included in the future.

Once again I'd like to stress that whatever you have in your bonus balance, it does not interfere with your withdrawals or impede your cash balance. If you play with your cash balance and ignore your bonus balance you will see that as you wager, your bonus balance will be transferred to your cash balance in $5 increments.

If you have any further questions, please let me know.

Regards,
Denny
All Star Slots
New Slots, Classic Thrills

Hi Denny

We are all aware of the conversion rate etc, however this is not the point we are making in this thread.

In a nutshell - if you take a 10% bonus on a $100 deposit you should NEVER have to wager more than $250 (25xB) to have a totally cleared and fully cashable balance. You agree to wager this amount when you accept the bonus and that should be the end of it. The bonus balance should never be more than $10 at any time, otherwise you are 'issuing' a bonus to a player without their consent which is unacceptable.

The games are great, the cashouts are fast, and the idea of being able to forfeit the bonus at any time to withdraw is good too - but the above issue needs to be corrected as it is a big trap (especially if the player received a large bonus and they have used up all their cash)

 

[All Star Slots]

Hi Denny

We are all aware of the conversion rate etc, however this is not the point we are making in this thread.

In a nutshell - if you take a 10% bonus on a $100 deposit you should NEVER have to wager more than $250 (25xB) to have a totally cleared and fully cashable balance. You agree to wager this amount when you accept the bonus and that should be the end of it. The bonus balance should never be more than $10 at any time, otherwise you are 'issuing' a bonus to a player without their consent which is unacceptable.

The games are great, the cashouts are fast, and the idea of being able to forfeit the bonus at any time to withdraw is good too - but the above issue needs to be corrected as it is a big trap (especially if the player received a large bonus and they have used up all their cash)

Hi Nifty29,

I understand the point of the thread. Essentially you want the bonuses that we credit to have the following rules:
The bonus amount to be able to be cashable (in our case via incremental conversions)
The bonus to be able to be used for wagers
Any wins from wagers constructed of bonus money to be credited to your cash balance available for withdrawals.

The first two points are how our bonuses are configured. The last however isnt. Any wins from wagers constructed of bonus money are currently credited to your bonus balance.

If all three points were realised then the bonus isnt really a bonus anymore, but rather more like giving away free money with almost no terms and conditions and very little protection for the casino.

In such a scenario, someone could have:
$0 Cash Balance
$1 Bonus Balance
Win $20,000 cash
and then cash out with $20,000.

That would indeed be a great system for players. However, it would be quite detrimental for any casino. It would mean that there is little difference between bonus and real money. Bonuses would become, essentially, compensations (albeit with a wagering requirement on the initial bonus amount - which in the case of big bonus wins, would make the wagering requirement ineffective).

All information on how the bonuses work, and where wager wins and credited in different scenarios are displayed on our website, so we aren't crediting players accounts with bonuses without consent it's actually that the winnings from wagers consisting of bonus money are bonuses, rather than cash.

According to our research our incremental bonus to cash conversion is the smallest in the industry at a mere $5 which means the players convert their bonuses into cash much faster than elsewhere.

The bonus system has been developed by Wizard Gaming to be as player-friendly as possible, and to not be as restrictive as other bonuses on other software such as those that have high wagering requirements on deposit AND bonus, (not just the bonus as we do), not being cashable, having maximum withdrawal limits if you have used any bonus (regardless of where the win's wager came from)etc.

We are always looking for ways to improve all aspects of the casino for our players and welcome your feedback and suggestions, however as you can appreciate the casino also needs to protect itself.


Regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[silcnlayc]

Once again I'd like to stress that whatever you have in your bonus balance, it does not interfere with your withdrawals or impede your cash balance.

Just stop depositng these cheap bonuses in the first place, geezes, don't you get it??
Nifty29 put it exactly as it is..

it is a big trap

If a bonus was wanted, then it should be an option to click a button and say, I want the few measley bucks...not the other way around..

I understand the point of the thread. Essentially you want the bonuses that we credit to have the following rules:
The bonus amount to be able to be cashable (in our case via incremental conversions)
The bonus to be able to be used for wagers
Any wins from wagers constructed of bonus money to be credited to your cash balance available for withdrawals.

HUH??? NO!! NO!! NO!! We just don't want ANY bonuses...unless asked for...Just who wants to go through such a rigamarole for a few chinzy dollars and then get blinsided with a 1000 x bonus wagering left to go???? Yes, we are definitely stupid players..geezes, I get so tired of all this garbage being fed us....as if we are brain dead....
.

 

[All Star Slots]

Just stop depositng these cheap bonuses in the first place, geezes, don't you get it??
Nifty29 put it exactly as it is.. If a bonus was wanted, then it should be an option to click a button and say, I want the few measley bucks...not the other way around..

Hi silcnlayc,

I'll pass this along to Wizard Gaming. I agree that it makes more sense for players to opt out of all bonuses and/or have the option to turn down individual bonuses that they are eligible for, if they choose to.

Thank you for the suggestion.

Regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[silcnlayc]

An acceptable time frame for removing bonuses?

I deposited at 8:36, it is now 9:09. I have asked them to remove the bonus twice now and it is still not done. What should the acceptable time frame be for this to be done by a casino??

I mean, they pop the darn thing into your account automatically, shouldn't they remove it it just as fast (like withint 5-10 minutes of the request?) I asked to be on the do not give bonus list, but I guess this still is not feasible at this time.

Just wondering how long one should wait before one starts bit**ing really bad..I really would like to play today, ya know?

Edited: Continuation: It is now 9:34...still not removed...geez....


.

 

[slotheadlizard]

Time

hmmm, I'd say 15-20 minutes is reasonable, but should be within 1-5 IMO.