All Star Slots bonus

[All Star Slots]

I deposited at 8:36, it is now 9:09. I have asked them to remove the bonus twice now and it is still not done. What should the acceptable time frame be for this to be done by a casino??

I mean, they pop the darn thing into your account automatically, shouldn't they remove it it just as fast (like withint 5-10 minutes of the request?) I asked to be on the do not give bonus list, but I guess this still is not feasible at this time.

Just wondering how long one should wait before one starts bit**ing really bad..I really would like to play today, ya know?

Edited: Continuation: It is now 9:34...still not removed...geez....

Dear Silcnlayc,

Apologies for the delay. Our customer support team were extremely busy yesterday, but we do aim to answer emails as soon as possible. Id like to point out that we have in place plans to implement 24/7 live customer support within the next two months, so such waiting times should be a lot less in future.

Id also like to point out that even though you have requested the bonus to be removed, it does not stop you being able to play with your cash balance and ignoring the bonus balance until Customer Support have managed to remove it as your cash balance is always played with first before using the bonus balance.

Essentially until Wizard Gaming have configured the software to make bonuses optional by the player, if you do not want to play with the bonus: don't use it and bear with us until we can have it removed. In fact, keeping your bonus and not wagering it would actually be more beneficial to you (and other members of All Star Slots who are worried about earlier situations in this thread where getting extra money in your bonus balance wasnt looked upon too favourably), because that bonus is available to be converted into cash.

Kind regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[silcnlayc]

don't use it and bear with us until we can have it removed.

OK, here is where it gets sticky. I asked for it to be removed a few deposits back before I got even close to playing with the bonus but was told I already started playing and cannot be removed. I think I kept that email somewhere just for this reason. Now I will not play before the bonus is removed anymore because it isn't allowed as you say if one starts playing as you suggested.

In fact, keeping your bonus and not wagering it would actually be more beneficial to you

I do not understand why you cannot understand that this bonus you offer is not a POSITIVE thing but a detriment to the fun involved in playing. I do not want to keep watching my balance and hope I do not touch any of the bonus...I mean really, how much enjoyment can one get watching the bonus balance instead of the slots??? That requires popping in and out of the game repeatedly just in case you forgot to be watching ...geeze..

Get on the Wizard and tell him to put a button somewhere or just remove this line of code for the automatic bonus and we will all be happy and you might just see an increase in players coming back to your casino!
Have a nice day..Now that the bonus is removed (many hours later) I guess I can play when I get home from work today.
.

 

[All Star Slots]

Further thoughts on the bonus system

As a thought, would players prefer it if we do not allow players to wager with the bonus and rather keep their bonus balance so it can only ever be converted into cash but never used to wager or gain more bonus money?

Any suggestions will be seriously considered and we will pass them along to Wizard Gaming.

Kind regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[All Star Slots]

OK, here is where it gets sticky. I asked for it to be removed a few deposits back before I got even close to playing with the bonus but was told I already started playing and cannot be removed. I think I kept that email somewhere just for this reason. Now I will not play before the bonus is removed anymore because it isn't allowed as you say if one starts playing as you suggested.

Hi silcnlayc.
The above is not correct. If you have the email could you please pm me and I will investigate into the Customer Support agent that told you this. We can remove a bonus that is in your account, even if you have started to convert it.

I do not understand why you cannot understand that this bonus you offer is not a POSITIVE thing but a detriment to the fun involved in playing. I do not want to keep watching my balance and hope I do not touch any of the bonus...I mean really, how much enjoyment can one get watching the bonus balance instead of the slots??? That requires popping in and out of the game repeatedly just in case you forgot to be watching ...geeze..

I understand your frustrations here, which is exactly why we have asked Wizard Gaming to make bonuses player-optional. I think in my pm reply to you, I even told you about our suggestions to Wizard Gaming to display both balances during gameplay. The bonus is a positive aspect (in general) however because it is impacting the fun of playing you see it rather as detrimental. Those above suggestions that we have passed on to Wizard Gaming will hopefully allow you to continue enjoy our games for the fun of them, rather than concentrating on your balances. However aside from the those suggestions, I've posted a question regarding the nature of the bonuses and whether players would prefer them not the be wager-able and only eligible for conversions.

Get on the Wizard and tell him to put a button somewhere or just remove this line of code for the automatic bonus and we will all be happy and you might just see an increase in players coming back to your casino!
Have a nice day..Now that the bonus is removed (many hours later) I guess I can play when I get home from work today.
.

As mentioned, we've passed the request along to Wizard Gaming at your insistance even though out of all our players we've had less than a handful of people request this. I'm no application programmer, but I'm sure if it was as simple as removing a line of code, then they probably would have made the change already.

Kind regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[slotheadlizard]

Bonus

I think it should be a completely separate entity. Some players simply do not want to play with a bonus, why make them. Perhaps there could be a button while depositing that asked them to input a code for the bonus. State the terms with that code.

Or tell eligible bonus players who are depositing that there will be a bonus added to this deposit (whatever amount), do you want it? If you insist on giving players a little something extra, maybe you can wait and add it to a comp program that can be converted to cash at the players request.
2c

 

[silcnlayc]

Thank you Denny for putting up with my diatribe.....I do go on a while about the same thing but only when the same thing keeps bothering me that isn't changed As to the email, I will gladly forward it when I find it, hopefully I got it in one of my folders saved.

I'm no application programmer, but I'm sure if it was as simple as removing a line of code, then they probably would have made the change already.

Ok, I give this one to you, that was the female in me thinking everything is a simple fix...

Just want to say, you really are a good sport about this, even with my nagging. Thanks for that! My husband also says thank you for being in the line of fire, instead of him which saved him from getting a headache from me today oke:
.

 

[All Star Slots]

I think it should be a completely separate entity. Some players simply do not want to play with a bonus, why make them. Perhaps there could be a button while depositing that asked them to input a code for the bonus. State the terms with that code.

Or tell eligible bonus players who are depositing that there will be a bonus added to this deposit (whatever amount), do you want it? If you insist on giving players a little something extra, maybe you can wait and add it to a comp program that can be converted to cash at the players request.
2c

Hi slotheadlizard,

Thanks for your input. We'll send those suggestions along to WizardGaming.

Many thanks for your contributions!

Kind regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[All Star Slots]

Thank you Denny for putting up with my diatribe.....I do go on a while about the same thing but only when the same thing keeps bothering me that isn't changed As to the email, I will gladly forward it when I find it, hopefully I got it in one of my folders saved. Ok, I give this one to you, that was the female in me thinking everything is a simple fix...

Just want to say, you really are a good sport about this, even with my nagging. Thanks for that! My husband also says thank you for being in the line of fire, instead of him which saved him from getting a headache from me today oke:
.

Hi silcnlayc,

No worries!

We really appreciate all your feedback. It's great that you're passionate about these things as it really helps us to try to develop the casino into what our players want and like.

I know that at times it can be very frustrating for players, but I can assure you that we, along with Wizard Gaming are trying our hardest to please all our players however we can. One of my first posts on CasinoMeister said that we wanted to grow with our players and though we're still a relatively young casino, we hope that you can see that we're gradually improving what we are offering and are moving in the right direction.

Kind regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[Kenny Lingus]

I think this bonus system is not as bad as some of you have made it out to be. :smilewink:

It seems bad at face value, but actually, there is a stategy to clear a large "bonus win"; just redeposit and play from your cash balance until the bonus clears ($5 at a time).

YEAH, THAT"S RIGHT, a bonus that keeps on giving....for the casino, that is(imagine that!), by subliminally soliciting more deposits.(Are you shocked?)

Not following? Well, let's see....first, you always have to blow your "cash balance" (i.e. your hard earned money) before you can use the bonus money you received. Then, any money won on a "bonus bet" becomes a new bonus, complete with its own WR. Now, if you only play with bonus funds, expecting to meet the WR, you are in for another letdown: As your bonus is converted to cash, the cash always plays first!

So, if you are lucky enough to "hit it big " on that $5, you can actually profit from the bonus system; otherwise, you will just lose that $5, and then return to betting the bonus money again, and the cycle starts again, until the bonus is ZERO.

And so, other than a large, finely-timed win, the only other ways to clear the bonus are: to make another cash deposit - and while playing only with cash funds - hope that you don't lose more than you make by clearing the bonus; or, to win in the first place, and clear the bonus before you need it.

But isn't this just another way of raising the expected payout?

Sure, except that this convoluted stucture is designed to keep the player depositing, hoping to clear the "bonus".

Except that it is virtually impossible....:xxx

Once again, boys and girls, just remember:

The "job" of the casino owners and their employees is to SUCK YOUR WALLET DRY!

Have a nice day!

 

[chayton]

I have a couple of suggestions after getting caught in the neverending bonus trap...

First of all, when you're in the games it doesn't say if you're playing real money or bonus money...If by a miracle you're able to transfer some of the bonus back into the real money account while playing, how do you know without going out to the lobby and checking after every spin.

If that miracle happens and you're able to transfer $5 of your bonus into real money, on the very next spin you're using real money - if you don't get something in the next couple of spins, you're back in the bonus and screwed again.

I think there should be an option to chose whether you're playing from the bonus or from real money play....

Check this - I deposit $25 and get $25....I blow through my deposit in no time flat....I then am into the bonus and I win...next thing you know, my bonus balance is over $300. At this point I realize that there's no way that bonus balance is ever going to go into my real money account - as soon as I get a couple of bucks in there, the games start using that instead of the bonus balance.

So....with my idea there's a switch or button built in...when I have that $300 in my bonus account I can continue to play it....as I'm wagering the $5 increments get transferred to my real account - if I win the winnings still go into the bonus account, but as I'm wagering it's slowly being transferred into my real account until I CHOOSE to play it.

On my first deposit I was able to make playthrough before actually dipping into the bonus balance but this last deposit I got caught. Personally I just won't take bonuses anymore, I found the whole experience really frustrating - the whole thing is ridiculous, instead of having bonuses with these bizarro WR that just NEVER die, they'd be better off not offering bonuses at all. Or at the very least stick a 50xWR and that's it. When you've wagered your bonus 50 times then it's yours and that's the end. Anything you win from the bonus goes back in the bonus....that's just stupid if it never ends.

Somebody posted that all you have to do is deposit again and never dip into the bonus...actually that's a good idea and I wish I had read that before I got so disgusted I found a game that was losing and bet really high just to get it over with.

 

[silcnlayc]

I wish I had read that before I got so disgusted I found a game that was losing and bet really high just to get it over with.

As I said Denny, instead of making players happy with this truly awful bonus system implemented your casino is pushing them away to other casinos...you are losing players due to this bonus system.

Anything you win from the bonus goes back in the bonus....that's just stupid if it never ends.

How is this a benefit to the player???? No matter how you try to explain it, it SUCKS.

The casino sees it as a good thing because the casino benefits from the ongoing deposits to clear the bonus...but in the long run, you are actually hurting yourselves, buy reducing the players that will put up with this sneaky bonus.

It has no end as many say if caught up in it. And it is NOT FREE bonus money because you have to deposit to be able to be in the running for a withdrawal so no matter how you try to make it pretty, it is a very ugly promo forced on a player. JMO.


.

 

[Nifty29]

I know Denny is just trying to be helpful, and he doesnt personally have responsibility for the software, but why he keeps defending this totally roguish bonus system is beyond me.

The software doesnt distinguish between bonus and real whilst playing the games, so it is very easy for the player to get caught and win something big on bonus money (like some posters above).

Ive said it before, but if a player takes a 10% bonus with a 25xB WR, then the MOST they should have to wager is 25 TIMES THE BONUS ORIGINALLY AWARDED. It is totally unacceptable to hold a player to a wagering amount that they DID NOT agree to in the first place.

I believe when you deposit and accept a bonus you make a contract based on that deposit and the amount of wagering required to clear that bonus

Why cant someone from AllStar come out and say 'You know what, the bonus system does suck and we are going to request that Wizard change it ASAP' - it would give them some credibility at least and prove that they actually listen to their players.

Ignoring the vast majority and trying to make a silk purse out of a pigs' ear every time someone says they hate it just makes players think 'why bother' and they'll go play elsewhere.

 

[silcnlayc]

it just makes players think 'why bother' and they'll go play elsewhere.

I agree. That is what I have been trying to get across. I do not want the casino to fail because I do like the games, but continuing down this path does not bode well in the long run for survivability.

.

 

[All Star Slots]

Hi guys,

As mentioned previously, this is something that we are relaying to Wizard Gaming. That I can assure you of.

I agree that the bonus system has its faults, which is why your posts and suggestions are assisting to re-addressing the bonus system. Finding the best bonus solution is what we're aiming for and we hope that our players will continue to post helpful suggestions for what they would like to see.

I would appreciate that you would for a moment consider our situation; this is a software issue and there is only so much influence a licensee on any software platform can have. If other casinos or pending casinos with Wizard Gaming are happy with the bonusing structure then ultimately it will be Wizard Gaming that will decide on whether major changes will happen across all its licensed casinos.

Alternatively, if we turn out to be the only casino on Wizard Gaming that wishes to change the bonus structure, then we will have to make specialist arrangements so that their developers can work outside of their current tight scheduling to make such a request a reality. Either way changes on software take time.

I will ask Wizard Gaming to see if they will be able to publically post a response.

Nifty29, I understand your point, but I think it isnt justified to say that All Star Slots doesnt listen to its players. We have been actively posting and looking for solutions to this but ultimately as it is a software issue; it isnt something that we outright control.


Regards,
Denny
All Star Slots
New Slots, Classic Thrills

 

[Jasminebed]

I don't totally see this as a terrible bonus structure, but there needs to be something in place for the player to check just where they are in terms of deposit vs bonus other than going to the lobby to check.

Also, bonuses should be OPTIONAL. We seem to have casinos that add bonuses to every deposit, and others than ban players from bonuses for taking too many!

 

[KasinoKing]

I don't totally see this as a terrible bonus structure, but there needs to be something in place for the player to check just where they are in terms of deposit vs bonus other than going to the lobby to check.

Also, bonuses should be OPTIONAL. We seem to have casinos that add bonuses to every deposit, and others than ban players from bonuses for taking too many!

I agree this is not actually a bad bonus system, as long as players are aware of exactly how it works before they start.

At the end of the day we're still talking about a cashable bonus with a WR of only Bonus x 25.
How many casinos have better terms than that?
Not many.

Most Rival bonuses now are Bonus x60 or more, MG is x30 or more, most RTG's & Playtechs are phantom, etc.

As long as you play it correctly, this slots bonus at All Star is one of the best you'll find anywhere these days.

I do however totally agree that bonuses must be optional, and that with this bonus system, players do need an indicator within the slot itself to show them if they are playing real money or bonus chips.

KK

 

[Wizardgaming]

Wanted to address the issues that have been raised regarding our bonus system.

I think in comparison to traditional bonus systems, ours is more player friendly in that it does not impose restrictions on cashing out your cash balance.

It also transparently shows the progress of a players conversion of bonus money into withdrawlable cash.

Other bonus systems do restrict the withdrawal of even the original cash deposit and do not transparently show the progress towards meeting wagering requirements.

In response to player feedback, we now give operators the ability to not apply bonuses to players that request it.

So, if players do not want any wagering requirements on their bets, they may request to be excluded from bonuses.

Once a player's cash balance is depleted, our software will switch to making bets with the bonus balance.

Wins from such bets do attract wagering requirements and with play are moved over to the cash balance where they may be withdrawn (operator wagering requirements should be checked as our operators are free to set their own individual rules and requirements).

In future versions of our software, we will display a pop-up when wagering switches to taking place from the bonus balance and we will offer players the ability to opt out of bonuses in the software itself.

We will also let the balance in the slot games themselves show how much is in cash and how much in bonus if the balance is hovered over during game play.

Our goal is to have a completely transparent bonus system and we do thank those players that have highlighted this issue so that we can take steps to make our bonus system more transparent and thus less likely to deliver any kind of surprise to the player.

 

[silcnlayc]

So, if players do not want any wagering requirements on their bets, they may request to be excluded from bonuses.

I asked recently to be excluded from all bonuses, but I had to do it after every deposit. Can we now be excluded permantly without having to ask each and every time ?? Just wondering if this is what you are saying?

.

 

[suzy1975]

hi rustyroo

Okay i dont want to go casino bashing and especially not one i like but...
I had a rude awakening as to how their quick cash bonus system works and i think it stinks!:sob:

I deposited $30 via Neteller and received the standard 10% bonus.
From what i understood, i had to wager the $3 25x for it to clear into my cash balance.

I did very poorly playing slots on my deposit and had $3.19 left ($3 bonus).
I did a $0.30 spin which used $0.11 from the bonus money as i only had $0.19 left in the cash balance.
I hit the bonus round and won $11.37.
I then got lucky and started winning and when i got out of the game after a while i looked at my account in shock.
I had $60 in cash and $55.60 in the bonus account.
I thought it had to be a mistake as i for sure wagered a hell of a lot more than the $3 25x so i contacted support and was told this...



So in other words, If my deposit had just lasted long enough to wager the 25x $3 which would of been $75 i would of been fine, but because my deposit went south faster than lightning and i used $0.11 from the bonus account, i now have to wager an extreme amount if i want to cashout all of it and considering i only low roll its out of the question.

And it all starts back up again if i lose the cash balance and start winning on the bonus amount...it could go on forever.

I have no problem with having to wager an amount of a bonus received and yes its good that it gets put into the cash balance at $5 increments but IMO it should stop after you have wagered your original bonus... much like MG bonuses work.

It's a shame as i really like this casino and it was fast becoming a favorite on my desktop.

Hi there Rusty , don't you find it amazing the amount of times you are down to your final spins and hit a win? This is surely only to keep the payout percentages above board.

 

[Nifty29]

At the end of the day we're still talking about a cashable bonus with a WR of only Bonus x 25.
How many casinos have better terms than that?
Not many.
Most Rival bonuses now are Bonus x60 or more, MG is x30 or more, most RTG's & Playtechs are phantom, etc.

On this point KK we are in agreement.

However, my point has always been that the actual wagering requirements to be able to cash out your entire balance depends on whether you are unlucky enough to hit something big when using the bonus funds.

If one is given a 10% bonus on a $100 deposit with a 25xB WR, then after wagering $250 one should be able to cashout as per the casinos you mentioned.

At NO time should the player be held to any additional wagering requirements. Im sorry, but that is just completely unreasonable IMO.

Denny posted earlier:

All our bonuses are subject to a 25x play-through wagering requirement upon any bonuses you are credited or any funds in your bonus account that have been won from a wager consisting of funds from the Bonus Balance.

Here is the BIG difference between AllStarSlots and all the other providers, and IMO it overrides the benefit of the lower bonus WR. At least if you hit something nice with your last few bucks with the others, you can still cash out your winnings when the original WR has been met and not potentially have to keep wagering 100's or 1000's over and above to clear the bonus balance.

Its really the only gripe I have with the casino, as the games I really like and the service seems pretty good and they have a monthly bonus...but the bonus system is not a fair one and I dont want to be caught out like poor RUSTYROO was.

 

[Wizardgaming]

I asked recently to be excluded from all bonuses, but I had to do it after every deposit. Can we now be excluded permantly without having to ask each and every time ?? Just wondering if this is what you are saying?

.

We can at the software level, currently exclude a player from all bonuses (without asking at deposit-time). This would have to be requested to the operator.

 

[Jasminebed]

Wanted to address the issues that have been raised regarding our bonus system.

I think in comparison to traditional bonus systems, ours is more player friendly in that it does not impose restrictions on cashing out your cash balance.

It also transparently shows the progress of a players conversion of bonus money into withdrawlable cash.

Other bonus systems do restrict the withdrawal of even the original cash deposit and do not transparently show the progress towards meeting wagering requirements.

In response to player feedback, we now give operators the ability to not apply bonuses to players that request it.

So, if players do not want any wagering requirements on their bets, they may request to be excluded from bonuses.

Once a player's cash balance is depleted, our software will switch to making bets with the bonus balance.

Wins from such bets do attract wagering requirements and with play are moved over to the cash balance where they may be withdrawn (operator wagering requirements should be checked as our operators are free to set their own individual rules and requirements).

In future versions of our software, we will display a pop-up when wagering switches to taking place from the bonus balance and we will offer players the ability to opt out of bonuses in the software itself.

We will also let the balance in the slot games themselves show how much is in cash and how much in bonus if the balance is hovered over during game play.
Our goal is to have a completely transparent bonus system and we do thank those players that have highlighted this issue so that we can take steps to make our bonus system more transparent and thus less likely to deliver any kind of surprise to the player.

Post here when this system is implemented and I'll be there to play. It's been a long time since I tried WizardGaming (sorry Allslots, another operator) and from reading the threads I know you have made quite a few changes to your slots.

I really admire how responsive Wizard Gaming is to the concerns of players, and open to suggestions for improvement.

Most other software providers will not even post replies on crucial issues.

 

[darkpixie]

Just found this post.... Makes total sense that Rushmore's Group was planning to use it for Slotsville. Nothing like all those winners hitting bit wins that tie them to ludicrous WR to keep the costs of processing withdrawals down...

What ever happened to that anyways?

 

[KasinoKing]

Just found this post.... Makes total sense that Rushmore's Group was planning to use it for Slotsville.
Nothing like all those winners hitting bit wins that tie them to ludicrous WR to keep the costs of processing withdrawals down...

What ever happened to that anyways?

Good question!

Slotville has been "coming soon" for about 2 years now - but so far all we have is the logo for it...

 

[darkpixie]

Goto

You do not have permission to view link Log in or register now.

. slotsvillecasino .net/ and you will see an ill conceived website to get us all excited about it...

 

[asianeyes]

I wont be downloading them as i dont like a bonus
an what gets my goat more then anything is playing along no bonus then after playing about 30 minutes you notice your balance jumped up
low an behold the suckers snuck a bonus into your account
makes me play out the cash an uninstall the SOB's

Cindy

Well said, Jas. Another site to avoid

 

[asianeyes]

Their terms are really quite clear. Allow Dr. Flugenfuchen to illustrate so the simpletons out there can just follow the diagram.

OMG! you've made me laugh out aloud at 02:50 in the morning. What a great post!!!

 

[asianeyes]

No, you can't choose.
Your cash is ALWAYS used first.
If there's not enough cash to cover the full cost of the spin, the rest comes from your bonus.

As a BTW; I had pretty much given up hope of ever converting my $339 of bonus chips into cash, had almost blown the lot away and was playing Happily Ever After last night at $3 per spin. I must have been VERY lucky & hit a win right after $5 was converted from bonus to cash, because a bit later, after I had the 'Frog Bonus' max at $54, I checked the cashier & found I had $100 in cash!

Now I can't decide what to do; cash out the $100 & lose $347 in bonus chips (the sensible option), or play on in the hope of converting more (the big temptation!)... :confu

Shall we have a vote?

Run with the $$$ KK and never look back!

 

[asianeyes]

Just stop depositng these cheap bonuses in the first place, geezes, don't you get it??
Nifty29 put it exactly as it is.. If a bonus was wanted, then it should be an option to click a button and say, I want the few measley bucks...not the other way around..

HUH??? NO!! NO!! NO!! We just don't want ANY bonuses...unless asked for...Just who wants to go through such a rigamarole for a few chinzy dollars and then get blinsided with a 1000 x bonus wagering left to go???? Yes, we are definitely stupid players..geezes, I get so tired of all this garbage being fed us....as if we are brain dead....
.

Hey Sil, Maybe he doesn't speak the same lingo as we do??

 

[KasinoKing]

Run with the $$$ KK and never look back!

That's what I did - took the money.
But I did look back... in sadness;
The post you quoted was from 18 months ago - and about 6 months later Wizard gaming closed all it's casinos & this great software was committed olivion...

KK